Note: This assignment builds on the assignment you completed in Week 2.
For this assignment, you are part of a data auditing team. In anticipation of adapting their process to be more like Uber/Lyft (and less like a traditional taxi service), Carz has retained you to analyze the data associated with the re-engineered business process you submitted earlier. You will be creating a 2-page data analysis report in Microsoft® Word to communicate to leadership the extent to which Carz’ data (including any new data you may have proposed to capture in your Week 2 assignment) currently meets generally accepted quality characteristics.
To complete this assignment:
Running Head: CAR’Z |
1 |
CAR’Z |
3 |
In this day and age of technology, everything is becoming digitalized. This technology saw a big following in the service industry. Every facility from food delivery to car service has been transformed into a mobile app. Uber and Lyft are two of the most popular taxi services available right now. Uber operates almost all around the world and has a very interesting and useful interface and an efficient information system. Uber and Lyft can be used as a model for every new taxi service that is designed. They have a very resourceful system which provides every facility of a taxi service and has a very simple interface which can be understood by everyone.
Carz taxi service is till very traditional in their approach. They still use email and telephone services to book a cab. Carz need to upgrade their systems and designed a web-based application for their users to book a taxi. For this purpose, taking guidance from Uber and Lyft applications is the best approach. The development team at Carz has been working tremendously to come up with many ways through which they can incorporate the latest techniques.
Carz need to develop a mobile application that will make it very easy for customers to contact their drivers and talk to them without any communication hurdle. Uber and Lyft have a very great feature where they take the help of Google Maps and ensure that drivers cane easily see the customer’s pickup and drop off location. This makes it very easy for the customer to call a driver without any hassle. This is what Carz should incorporate to make its customer satisfaction the topmost priority. It will not only help drivers in picking up more rides, but it will also reduce the number of irregular communications between the driver and the customer.
Carz have given a lot of power to the driver, whereas Uber and Lyft have set the customer as their topmost priority. Carz should also give the people who are calling the car, the facility to book a taxi whenever they desire rather than on the availability of the car’s driver. There should be multiple drivers available at one time to fulfil the increasing demand of the taxi service.
The development team at Carz is trying to present a proposal about integrating a web chat service into the Carz service facility. This will help them in creating a service that will enable direct and easy communication between users and drivers. In this way, both drivers and users can interact with each other directly without any assistance from the Carz staff. It could also help drivers in eradicating the communication gap, and riders can easily guide the driver to their desired location without unnecessary roaming.
There can be some drawbacks to Carz’s new features. One of the big drawbacks that can occur is the live web chat can lead to some users having concerns about the privacy of the Carz application. There can be drawbacks to drivers getting access to customer’s private information. Applications like this always have a concern about the security breach and privacy disruptions. So, it is one of the main factors that Carz needs to work on before implementing web chat services. Uber and Lyft are notorious for having security breaches and then hiding the loss form the world.
There is another important danger looming with Carz is that it will make transport very easy for everyone resulting in people not using public transportation. Having your own cab results in increased numbers of cars on roads, which will just increase pollution (Bowers, 2020). Another big problem that Carz needs to deal with is the unprofessional behaviour of drivers. As most people drive Carz taxi as a second job, they are not very efficient in maintaining the professional behaviour that a customer demand (Jalloh, 2019). This problem can be removed by thoroughly screening any new driver that Carz hires.
References
Bowers, C. (2020, February 5). Raising awareness of Uber’s harmful impact. Retrieved from Transport and Environment: https://www.transportenvironment.org/news/rising-awareness-uber%E2%80%99s-harmful-impact
Jalloh, M. S. (2019, April 17). Uber: Advantages and Disadvantages. Retrieved from Investopedia: https://www.investopedia.com/articles/investing/110614/taxi-industry-pros-cons-uber-and-other-ehail-apps.asp
We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.
Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.
Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.
Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.
Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.
Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.
We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.
Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.
You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.
From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.
Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.
Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.
You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.
You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.
Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.
We create perfect papers according to the guidelines.
We seamlessly edit out errors from your papers.
We thoroughly read your final draft to identify errors.
Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!
Dedication. Quality. Commitment. Punctuality
Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.
We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.
We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.
We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.
We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.