Posted: January 24th, 2023

Unit 1 Questions


Operationalizing Organization Strategy

Organizations have a mission statement, goals, and operational  objectives which form the organization’s strategy, and execution of the  strategy is bottom up.  By accomplishing the operational objectives,  goals are achieved.  The achievement of all goals will usually result in  mission success.  I say usually, because few things in the business  world have a 100% certainty.  Sometimes theory breaks down, and bad luck  or an act of God is going to derail even the best planned and organized  business.

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As an operations manager you are going to be challenged to develop  processes that accomplish operational objectives, and even the best  designed processes are going to require oversight and adjustments.  The  problems and white paper in this assignment are designed to get you  thinking about how strategies are implemented operationally.

Unit Learning Outcomes

  1. Demonstrate the impact of operations management on the competitiveness and productivity of an organization. (CLO 1 and 2)
  2. Construct a production strategy based on customer demand. (CLO 3 and 4)
  3. Synthesize operations and customer satisfaction data. (CLO 5 and 7)
  4. Calculate productivity metrics for an operational scenario using Microsoft Excel. (CLO 4)


1. End of Chapter Problems (40 points):  Answer the following end of chapter problems from the textbook:

Chapter 1 – no problems assigned from this chapter
Chapter 2 – problems 2, 3, 5 and 7 (pages 65-66, 10 points each).

View the following example videos before working the problems:

C2 Example 02-02

              Play media comment.             

 (mp4, 18MB)

C2 Example 02-03

              Play media comment.              (mp4, 36MB)

C2 Example 02-05

              Play media comment.              (mp4, 19MB)

C2 Example 02-07

              Play media comment.              (mp4, 41MB)

Video files are also available in 


 for download.

2. White Paper (20 points): Students will create a 3-5 page white  paper describing an operational unit within an organization they are  familiar with, and define the mission statement, goals, and operational  objectives for the organization.  The paper shall follow APA style  formatting. 

Unit 1

Unit 1

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