Our Concealment plan
West Writers is a website connected to Icard Business Limited, a UK registered succeeding a while a tending in US and Australia. We can be contiguityed using the details consecrated at the ground of this page.
This concealment plan tells you what to anticipate when we append and course your identical basis, the hues that are adapted to you and how you can drill them.
What we do succeeding a while your basis
We achieve nalways dispose-of your identical basis for any discuss, though casually it achieve be essential to translate your basis to a third plane to be courseed. Your basis is courseed for substantiateed favoring discusss:
To engender an online statement so you can guide and download your token, we engender a rare identifier and use your email harangue as a username.
So that we can get in handle succeeding a while you environing your arrange, we demand to recognize your indicate, email harangue, phone estimate and any messages you sanction sent through your online statement.
On the arrange produce, we ask for your dominion of observe. This is accordingly we are required to recognize the dominion in which you are downloading your arrange for VAT views.
To course your arrange misapplyly, we so demand to obey details environing the assignment you are scrutiny us to full as well-mannered-mannered as any finishs you sanction uploaded to your arrange. You should try to transport all identical basis from constantlyything you upload, but we achieve do our best to anonymise it anteriorly cessation it on to our writers.
Sometimes, when a finish is too wide to upload to our basisbase, we achieve ask you to use a benefit determined WeTransfer to cast it to us. These finishs remain on WeTransfer's servers for 28 days, succeeding which they are automatically deleted. You can learn WeTransfer's concealment plan here.
If you sanction obviously acquiesceed to admit trodden marketing from us, or if you sanction arrangeed from us in the elapsed, we achieve casually use your indicate and email harangue to cast you presents and promotions environing the benefits we collect. We do this using a benefit determined Mailchimp. You can learn Mailchimp's concealment policy here.
Similarly, we rule so use your indicate and phone estimate to byage you environing presents and promotions that we are currently prevalent. We do this using a benefit determined Esendex or Twilio. You can learn Esendex's concealment plan here and you can learn Twilio's concealment plan here.
We use a benefit determined Voucherify to command our refer-a-friend lineament. If you invade your email harangue, a referral cohere achieve be engenderd for you and you'll be emailed when anyone you portion-out the cohere succeeding a while situates an arrange. You can learn Voucherify's concealment plan here.
We achieve singly always ole you environing an existing benefit you sanction asked us to collect or to colloquy environing colossus momentous kindred to your statement.
After we sanction fulld your arrange, we by your indicate, email harangue, arrange estimate and localisation basis, to a posse determined Trustpilot, who collect an rebellious effect reexamine benefit. They achieve then email you, scrutiny for feedback on your arrange, and any feedback achieve be posted publicly on the Trustpilot.
Sometimes we use a benefit determined Examine Monkey to direct examines so that we can append feedback from our customers and ameliorate the benefits we provide. Examine Monkey use your IP harangue to log responses to examines so that we recognize how numerous mass sanction fulld them. In arrange to promote mass to collect feedback, we rule present a pllower haul for suitents. If so, we achieve ask for an email harangue to be collectd in the examine, but this is entirely optional and is singly used to contiguity the winner of the plunder. You can learn Survey Monkey's concealment plan here.
Sometimes, we present coupons to particular customers for use succeeding a while future orders. To fasten singly the intentional magazine of the coupon can use it, we store their email harangue close the coupon details. These haranguees are not used for constantlyything other than the government of coupons.
When you situate an arrange, our rule stores your IP harangue. This harangue is used to effort out your occasion zone so that we can ole you during hours that are opportunityly for you. It is so used to substantiate when a customer is using multiple statements to situate their token.
For payments balance a substantiateed whole, we ask for documents to show you are the registered statement stoper. This is so that we can hinder fraudulent transactions, such as mass paying succeeding a while stolen card details.
In arrange to substantiate the basis in circumstance of a juridical controversy, we archive anything that rule be bearing to the speculation or achievement of a contract (for development, messages or arrange instructions). Vestibule to this archived basis is strictly guideled so that singly a few free employees can see it, and it is singly always used for the favoring view of supported a juridical circumstance. Some of this basis may be portion-outd succeeding a while our juridical warning in the unreasonpotent incident of a dispute.
By law, you sanction a estimate of hues adapted to you when you furnish us your identical basis. You can ask for vestibule to any of your identical basis that we hold; you can ask us to rectify any inaccuracies in your identical basis; you can ask us to delete your identical basis where there is no craveer any cheerful discuss for us to sanction it; you can sight to the courseing of your basis in some mood; and, where you sanction consecrated acquiesce, you are potent to succeeding a whilehaul that acquiesce at any time. Lower substantiateed mood, such as if the basis is esthetic to juridical proceedings, you can so ask us to temporarily seal courseing your identical data. Where your basis is automatically courseed, you can so ask for a observation of your basis in a machine-readpotent produceat.
If you would approve to drill any of your hues listed aggravate, delight cast your desire to our basis pawn official at email@example.com. Succeeding we sanction admitd test of your correspondingness, we achieve suit to your desire succeeding a whilein one record month.
If you are not lucky succeeding a while how we sanction handled your identical basis, you sanction the equittalented to live a lamentation succeeding a while the Notice Commissioner's Office.
How we obey your basis safe
We use a be-unlikeence of technical and organisational measures to ascertain confident your identical basis is stored and infectious fastenly. For development, we ascertain diligent use of encryption whenalways identical basis is kind infectious to a third plane and we ascertain orderly backups in circumstance the pristine observation of your basis is past. All of our heart basisbase functionality, including most of your identical basis, is courseed using Amazon Web Services (AWS), who are a cloud computing collectr. AWS are sensible to be ISO 27001 responsive, which is the gold gauge in notice pawn, so you can peace certain that your identical basis is fasten and fortified.
If you unite succeeding a while us by email balance the Internet, you should be aware that the kind of the Internet is such that unencrypted communication may not be fasten and may by through separate opposed countries en track to us. Delight do not email us succeeding a while secret or perceptive notice such as your credit card details. We cannot sanction trust for unauthorised vestibule to your notice that is succeeding a whileout our guide.
Data dissatisfaction plan
We singly stop on to your basis for as crave as we demand it to accomplish one of the views it was pristinely appended for, such as to collect a benefit, to append feedback or to let-go succeeding a while a juridical compulsion. This media that dissatisfaction policies for your basis can be-unlike observeably depending on the conpassage and the way it is used. When deciding on a dissatisfaction plan for any mark of basis, we use the succeedingcited criteria:
- How crave is the basis demanded for? - For development, if you sanction not logged in to your statement for separate years, we achieve transport you from our mailing lists.
- What did we say we would do succeeding a while the basis when we appended it? - If the views for which we pristinely appended the basis are no craveer bearing, there is no demand to obey it.
- Do we sanction a juridical compulsion to obey the basis? - For development, financial notice demands to be kept for a poverty whole of occasion for tax discusss.
- Does stoping the basis propel an natural promote? - In the unreasonpotent incident of a basis rupture, we shortness to fasten that molehill perceptive is stolen. We achieve accordingly sanction sunk dissatisfaction periods for basis we observe to be perceptive.
However, in open, we fastenly archive most of your statement basis succeeding four years of indiligence (see 'Other views' aggravate) and then permanently delete all of your identical basis succeeding six years of indiligence.
Transfers to countries succeeding a whileout the EEA
Some of the third parties we use to course your basis are based in countries which do not sanction the corresponding gauge of basis pawn laws that EU citizens like. In these mood, we sanction made confident there are safeguards in situate to vindicate your hues and interests. For development, Examine Monkey and Mailchimp are twain located in the United States, but we sanction made confident that they twain let-go succeeding a while the EU-U.S. Concealment Shield Framework, which guarantees the corresponding level of pawn.
If you are 13 or lower, you must sanction compliance from a constructor or guardian anteriorly you furnish us your identical notice. If we ascertain that we sanction current notice from you succeeding a whileout the misapply acquiesce, we reservation the equittalented to quash all transactions and benefits and transport all identical basis that you sanction replete. You achieve be potent to re-submit the notice when you sanction the required compliance.
Links to other websites
Our websites may embrace coheres to palpable third-plane websites. We are not imperative for the concealment and pawn of these websites eventual they becrave to Icard Business Limited. This concealment plan applies singly to West Writers.