jhjhjName: __________________________

L & E Internship

Learning Goals Personal & Professional Development Chart- PDC

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Name: _
DOR Internship
Learning Goals Personal & Professional Development Chart- PDC

Research studies show that developing autonomy, mastery, and purpose make for the most rewarding work and learning experiences.

In your Internship Agreement, you set 5 personal learning goals that you would like to achieve by the semester-end of your internship
experience. SMART goals are Specific, Measurable, Attainable, Realistic, and Timely. This chart serves to support the development and
achievement of your 5 goals with concrete strategies and measurements of success.

Week 1-2: Identify and narrow goals. Develop creative, realistic tactics to support your growth. Define your end measure of success.
Midterm: Evaluate progress and make any adjustments as necessary to your learning goals.
Week 15: Final evaluation of your learning goals.

Consider: What new opportunities will you have to explore? Who or what can you learn from? What patterns of communication, problem-solving,
or work style have you already developed in school, work or social settings? Are there any strengths or weaknesses you’d like to improve upon in
this internship experience? What will help clarify your career and academic aspirations? How can you become more marketable in your field?

Your 5 Learning Goals may support any or all of the academic learning outcomes for the student experience outlined below:
 Develop technical skills and professional communications in a work setting

 Understand industry and organizational structures, culture, and ethics

 Apply and reflect on the connections to academic theory and practice

 Strengthen critical thinking, research skills, and problem-solving skills

 Develop awareness of self, others, and social responsibility in a work, career, and global context

 Establish a network of professional contacts, mentors, references

What are your objectives for

your personal and professional

development? (Results, Goals)

How will you get there?

(Strategies, Tactics, and

Methods)

How will you know you have achieved

what you want?

(Measurable Indicators of Success-

qualitative or quantitative)

Satisfied With Progress

At Midterm At Final

1. Improve teamwork.

1a: Listening to other people

ideas

 Achieving group goals.

 Positive feedback from team.

 Group members’ willingness to

Learned to adapt

to other people’s

ideas instead of

my own

1b: Developing goals as a

group

keep working with me.

 People are comfortable enough to

defend their opinion even if it

different from mine.

Accomplished

many tasks

working with

different people.

1c: Try to analyze situations

from other’ else point of view

I became more

open for changes.

2. Be able to explain complicated

tax matters to taxpayers on the

phone.

2a: Paying much attention

during training.

 Having the right answer without

turning to others for help.

 Satisfied callers.

 Being able to make tax related

answers simple enough for

taxpayers to understand.

Learned a lot

from many

employees

2b: Learn and understand

answers to most asked

questions.

Really understand

what taxpayer

expects from my

answers.

2c: Practice with a coworker

Succeeded in

many different

clerk-taxpayer

scenarios.

3. To be more accommodating to

different kind of jobs.

3a: Put same effort in every

area I am going to work for.

 If I feel I make a difference where

I am working at the time.

 Other people see I am happy to

work in any area.

 Learn all different tasks I am

given.

Same willingness

to work anywhere

I went.

3b: Be open mind.

Take any chance I

could to learn the job

better.

3c: Work professionally in

every department.

Proved my

professionalism

4. Gain experience on auditing tax

documents.

4a: Learn as much as possible

during training

 Positive feedback on my learning

process.

 Demonstrate I can do the job right.

 When an auditor agrees with my

decision about an auditing case.

 Know which the right documents

to review while auditing are.

Able to work at

any department.

4b: Practice as much as I can.

Reviewed and

discussed as many

cases as possible.

4c: Ask as many questions

when I go to that department.

Key questions

were very helpful

to do this.

5. Improve my customer service

and people skills.

5a: Be patient.

 Satisfied callers.

 Compliments from coworkers on

how I talk to taxpayers.

 Positive feedback from taxpayers

on surveys about my calls.

 Being pleasant to work with.

It was hard many

time but it

worked.

5b: Treat others as I want to

be treated.

Think of me as a

taxpayer made

this a lot easier.

5c: Make customer

satisfaction a priority.

Put customer

before me on

conversations.