Theinstruction for Presentation
Slide4-Current logistics system and Future planned
Slide5-Integration of SCM,CRM and ERP
Slide7 -Strategic Planning (Assignment-1)
Slide8 – Web enabled Supply chains (Assignment2)
Slide9-Implementation of Cloud Computing
Slide10-Conclusion and Your Suggestions of Implementations
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Panda Retail Company is one of the leading food retailers in Saudi Arabia. It was founded in 1978 and later merged with Azizia Company. It was acquired by the Savola group in 1998 and began developing in the retail industry. Its acquisition facilitated its growth and expansion by extending its market share in Saudi Arabia (Robin 2017). Panda Retail Company has several established hypermarkets across different cities in the United Kingdom of Saudi Arabia. It extended its operations to Egypt in 2015 after opening the biggest hypermarket in the region. Its headquarters is located in Savola Group HQ.
Panda Retail Company is the largest food retailer in the Middle East and owns over 400 branches of Panda hyper and supermarkets. It also runs Pandati in Egypt and Saudi Arabia, and over 400 million customers consume its services annually. Panda retail company earlier dealt with foodstuff, luxury items, garments, and electric appliances. It has since focused on one line of goods i.e., foodstuffs and drinks. It was the first-ever retail company to introduce door-to-door leaflet delivery for its foodstuffs and beverages. It is much known for its high number of employees. It has employed more than 10000 personnel across its global hypermarkets.
The mission\company statement of Panda Retail Company is “Offering reasonably priced quality food, served quickly, in attractive, clean surroundings.” Panda’s vision reads, “Give consumers a fair price while ensuring returns to our investors and all stakeholders. Create satisfying work experience for all Savolans. Inspire personal responsibility and enthusiasm for the opportunity.” (Robin 2017). The mission of Panda Retail Company is to the commitment to the social responsibility and working relentlessly to achieve world-class standards of accountability, transparency, and openness towards every stakeholder and build bridges to reach and serve the communities within the operational regions.
Supply Chain Management and Logistics
Supply chain management entails an active and continuous streamlining of a business’s supply activities to optimize customer value and gain competitive advantages in the global market. It involves the cooperation between firms to connect customers, suppliers, and other partners to boost efficiency and produce value for the end consumers. Supply chain management activities provide a strategic decision and set up an operational framework for logistical operations (Koufteros et al. 2018). SCM control and link the production, distribution, and supply of the products. It enables companies to minimize costs and deliver goods and services to their customers.
SCM is managed by controlling internal production, private inventories, sales, distribution, and the inventories of company vendors. Supply chain managers’ coordinates planning/strategy, raw materials, manufacturing, return system, delivery, and logistics. SCM makes recommendations on the necessary improvements in quality, productivity, and efficiency of operations. The Panda Retail Company deployed Oracle retail supply chain to optimize the SCM operations and business transactions. Oracle solutions control all the supply, inventory, and sales activities of its hypermarkets, supermarkets, and retail stores across the United Arab Emirates, Egypt, and Arabia.
Logistics is a component of the supply chain process that majors in planning, implementing, and controlling the efficiency and effectiveness of the forward and reverse flow of products. It coordinates the flow of related information between conveyer and the point of consumption to meet customer’s needs (Koufteros et al. 2018). Logistics ensures that customers receive their desired products in time and at their preferred location with the agreed price and quality. Panda Retail Company employs logistics efficiency by providing transportation services to its customers. Online orders are made, and the good is delivered to their preferred place (Mangan & Lalwani 2016). The various hypermarkets, supermarkets, and retail shops provide aftersales service, which includes delivering bulky goods to customers’ homes.
E-Logistics and E Supply Chain Management
E-logistics is the logistical process that coordinates everything about the online marketplace. It entails a dynamic set of collaborative technologies and communication computing for transforming essential logistic processes. E-logistics transform logistics processes into customer-based by sharing information, knowledge, and data with supply chain associates (Erceg & Damoska-Sekulowska 2019). The critical components of e-logistics are performance management, cross border functionality, forecasting, cross border functionality, planning, warehouse inventory, and layout.
Panda Retail Company facilitates the success of e-logistics through transparent communication with its customers for returns and deliveries, and proper collaboration with the stakeholders. It has online shops for viewing and ordering products. Payments of the food products are either made on delivery of the goods or down online as before delivery. Panda Retail Company has an online platform for communication with the customers and alerting the companies about dissatisfactions (Shamout & Elayan 2018). The online shops also help in checking product availability and arranging shipments and returns.
E-SCM is the maximization of business operations and value in the entire enterprise right from the suppliers to the consumers. Web technology and e-business concepts are used for both upstream and downstream management of the enterprise. E-SCM coordinates all the business steps right from product design, procurement of raw materials, transport/shipping, distribution, and storage in the relevant warehouses where the customers can access the products. E-SCM cuts the operation cost and integrates the enterprise close to the partners and stakeholders. E-procurement is the critical component of E-SCM and entails business- business/consumer/government method to buy and sell goods and services through the Internet.
Panda retail company runs all the procurement services through the Internet. All the inventories are run, analyzed, and kept by E-SCM. E-SCM provides the inventory replenishment system. Panda’s customers replenish stocks online. The inventory explains the upstream and downstream movement of a stock through the supply chain and maintains the standard amount of products, quality, and prices.
Panda Retail Company has a wide range of strengths, weaknesses, opportunities, and threats. High-quality maintenance is one of its strengths. Panda Retail Company provides products of high quality, which not only creates brand loyalty but also attract new customers. Competition is critical in the food industry, so Panda Retail Company withstand the competition since it provides products of a higher quality. It has a broad market and an established brand name. Its market ranges from the United Arab Emirates, Egypt, and Arabia (Ahmed 2019). All these countries have a high demand for food products. Panda Retail Company, as a brand, is widely known hence gaining a competitive advantage over its competitors.
The highly noted weakness of Panda Retail Company is that it does not provide many goods from south Asian brands. When it comes to food products, most consumers tend to be selective. Arabians and the United Arab Emirates, like South Asian food productive, compared to products from other countries. Panda Retail Company’s foremost opportunity is that most of the markets in the United Arab Emirates are still untapped (Ahmed 2019). These enable them to strategize and capture all the markets before potential competitors emerge. The availability of a vast market creates an opportunity to increase sales and thus maximize profit.
The major threats to Panda Retail Company are high taxation and rising levels of inflation. There is high inflation in Egypt, which affected the prices of the goods and services offered by the Panda supermarkets and hypermarkets. High inflation reduces the profit margin while taxation raises the prices of products hence driving away from the customers. New stores opened in Dubai are likely to pose a substantial competition and reduce the market share of Panda Retail Company.
Strategic planning entails the formulation of business strategy, implementation, and evaluation of its effects based on the organizational objectives. It integrates various business departments to realize the corporate goal.
Logistic planning defines how business plans to deliver goods and services to its customers. Panda Retail Company uses warehouse planning since its products, foods stuff, have enough inventories to cycle via short-term needs, thus mitigating waste (Andersson et al. 2020). They have well-developed warehouse infrastructure and an explicit understanding of the market fulfillments required. Warehouse strategy is highly contingent on seasonal demand dynamic needs.
Procurement planning is a defined process of deciding the purchases when to make and the source of the purchases. Procurement planning helps Panda Retail Company ascertain the requirements to be procured over time. Panda Retail Company also uses it to monitor the procurement process to compare the actual performance with the planned activities, thus alerting the relevant departments to adjust the procurement plan accordingly.
It is an organizational strategy and a process that keeps pace with the continuously evolving global market. New methods, cost structures, and skills are needed to reflect the aspects of the market landscape. Operational optimization reduces the operation cost and erases inefficiencies, thus better business performance.
Supply chain inventory optimization is focused on the time instance to hold inventory in the distribution channel to achieve the desired level of customer satisfaction at the least cost within the prevailing restrictions and limits (Andersson et al., 2020). Panda Retail Company applies this optimization to balance the quantities of goods stored and distributed at a given time for it to gain high performance at a minimal cost.
Logistic resource scheduling refers to challenges in which decisions on resources i.e., job scheduling and transportation are incorporated into one framework. Panda Retail Company uses logistic scheduling to compare and balance demand in different branches. When demand in one supermarket exceeds its processing capacity, it is feasible to employ part of the capacity of the other hypermarket to subject to a job transshipment delay.
Ahmed, U. (2019). SWOT Analysis of Marketon Global Ltd.
Andersson, H., Granberg, T. A., Christiansen, M., Aartun, E. S., & Leknes, H. (2020). Using optimization to provide decision support for strategic emergency medical service planning–Three case studies. International journal of medical informatics, 133, 103975.
Erceg, A., & Damoska-Sekulowska, J. (2019). E-logistics and e-SCM: how to increase competitiveness. LogForum, 15(1).
Koufteros, X., Mackelprang, A., Hazen, B., & Huo, B. (2018). Structured literature reviews on strategic issues in SCM and logistics: Part 2. International Journal of Physical Distribution & Logistics Management.
Mangan, J., & Lalwani, C. L. (2016). Global logistics and supply chain management. John Wiley & Sons.
Robin, P. (2017). IMPROVING RETAIL SERVICE TIME USING RETAIL MANAGEMENT SYSTEM CASE STUDY: PANDA MART (Doctoral dissertation, Universitas Widyatama).
Shamout, M. D., & Elayan, M. B. (2018). A data article on E-supply chain benefits from supplier׳ s perspective. Data in brief, 21, 2441-2446.
Amazon is one of the world’s most popular online retailers. The corporation provides its services on an online platform that enables many users in many parts of the world to have access to these services. Amazone company has undertaken massive investments in technology innovations. Amazone has a large base of customers who access the online service offered by the corporation. A large number of online users require that the company adopts the use of cloud computing and ERP systems in its operations.
Modern business organizations heavily rely on cloud computing technology in their operations. Cloud computing refers to the process of delivering computer services, which are on-demand from storage applications. Cloud computing happens both over the internet and also on a pay as you go basis. Companies in the modern world prefer not to have their computing infrastructure. They opt to rent access to anything from the use of applications to the storage capacity from a cloud service provider. It is costly for companies to own their cloud computing services. The Maintenace of the infrastructure is expensive too. Companies save operational expenses by renting the infrastructure.
Cloud computing enables companies to incur expenses of the only service they use, and they can pay for it only at the instance of use. The companies which engage in the provision of cloud computing services, in turn, make profits from the sale of the services to many users. (Yang et al, 2017). Cloud computing offers a wide range of services today. Through computer networking, companies can get storage space for their information and data. Cloud computing also enables networking and enhances processing power through the use of computer languages and artificial intelligence. Cloud computing also offers ideal office applications. The services do not require the users to be at the computer hardware physically. Individuals today make use of cloud computing technology.
Cloud is a term that could, in other words, mean the internet. The information stored in the cloud is information stored on the internet. There are three main models of cloud computing. The first model is the Infrastructure-as-a-service. This term refers to the units that build up the computer service that is possible to lend, such as the storage service, networking service, virtual, or even physical servers. The second model is Platform-as-a-service. The building blocks that makeup Cloud computing are in layers. The next layer up and the layer underlying is what is referred to as platform-as-a-service.
Amazon uses Enterprise resource technologies. Enterprise resource planning allows Amazon to integrate various business practices. ERP provides ideal solutions to various organizations. It will enable Amazon Corporation to optimize the use of resources with more significant innovation. Regardless of the size of the organization, ERP helps to reduce the waste of time. ERP heavily makes use of modern technology in enhancing business solutions. SAP offers a wide range of business solutions and helps to address the specific organizational needs. SAP is not limited by the number of staff available in an organization by offering essential support teams. SAP is widely flexible and has essential security features.(Yang et al, 2017)
SAP makes use of current enhanced technology to secure the data of an organization. ERP makes use of several application softwares. Some of these include the management of the entire purchases done and the management of an organization’s inventory. ERP applies the use of end to end applications. This facilitates the activities of managing complicated tasks in an organization.
The application can be modified in a way to accommodate diverse industries. ERP systems that are concerned about the sales, for instance, enable the responsible managers to manage the overall sales activities. ERP systems enhance not only the diversity in operational activities but also the challenging tasks of the application.
Amazon uses the application of traceability technologies. The need to use traceability has been enhanced by the need to increase the quality of products. (Shen et al, 2017). It allows the corporation to track the entire process of a product from the time of procurement to consumption. Traceability allows companies to track products forward and backward. It enhances efficiency when there arises the need to investigate certain unexpected behaviors in products. Traceability has a variety of significance to an organization. It allows for the detection of problems in product performance. It has also been important in facilitating globalization of Amazon operations. Due to the globalization of businesses today, the use and application of traceability have become essential for companies. (Shen et al, 2017).
E-Procurement enables Amazon to achieve cost efficiency. Procurement allows organizations to obtain goods and services competitively. Procurement involves a process that ensures that what the organization gets is of the best quality at competitive prices. Traditional procurement systems were manual and involved vetting processes. The modern corporations such as Amazon use e-procurement to cut down on the costs of acquiring certain goods and services. Automating the process of procurement is essentially what is referred to as the e-procurement. The automation reduces the chances of occurrence of errors in the procurement process.
E-procurement allows the compliance of contracts. This is enhanced by the existence of structured templates suppliers must abide by the terms which are laid down in the templates. E-procurement process tends to be more binding than the traditional agreements, which were mainly verbal. E-procurement avails information very essential in the process of decision making. Less time is spent in the process of selection of best-suited suppliers. The use of e-procurement reduces expenses of procurement; there is no need to spend money on printing a large volume of papers. E-procurement generates data that is essential in the analysis. Information about the vendors can easily be analyzed, and the information used to make real-time decisions. E-auctions have a big impact on the process of procurement in Amazon and other modernized corporations. The need to use e-actions by Amazon is enhanced by the drive to build stronger relations with the customers besides making optimal the prices of various goods and services. E-action is associated with several challenges.
Industry response towards the use of ICT and other tools.
Amazon largely applies cloud computing in its activities, and other types of ERPs, Amazon is aiming to remain competitive now and in the days to come. The major challenge here is the challenges that emanate from traceability issues. Organizations such as Amazon serve a large number of people online. The corporation should respond to this opportunity by keeping track of its customers’ needs and addressing any complaints. Amazon, due to this reason, has resulted in substantial investments in cloud computing technology advancements. Amazon has its data management system that is internal. Amazon makes use of product traceability initiative to detect problems in their products.
Usability modeling of ICT and other resources (UM)
The success of Amazon is closely related to the usability modeling of ICT. Companies and corporations such as Amazon have adopted the use of different models and resources, which enable them to remain competitive. Usability modeling has two main points of focus. One is the ways of obtaining optimal solutions in production and evaluating the benefit and costs analysis.
In the determination of optimal solutions, big online retailers such as Amazon, whose activities involve cross-border operations, strive to develop UM systems that will give them optimal organizational solutions. The systems adopted enable Amazon to reduce operational costs without compromising on the time taken to supply the orders. (Standing & Mattsson 2018)
Costs and schedule analysis. Costs minimization has been a priority in Amazon, just like in many other companies. The efforts to cut costs have been fueled by the rising economic challenges in the world. Amazon is known to cut costs in their operations by automating their operations and trimming costs and use of staff scheduling programs. Amazon has a large base of staff; this big staff base makes it necessary to schedule employees in the production process to reduce costs.
Web-enabled supply chains (WEB)
A modernized corporation such as Amazon applies the use of WEB, which has become very popular in modern business. (Aliu et al, 2019). The adoption of various WEB systems enables corporations to increase their levels of competitiveness. WEB enhances the efficiency of an organization through two main points of focus. The web-enables system of procurement and customer relationship management.
The web-enabled procurement system is one of the essential ways of facilitating the performance of the general supply chain in Amazon. It gives an ideal platform for information to be shared between the suppliers and the buyers. (Aliu et al, 2019). It also cuts down the process of purchasing besides also reducing the time which an organization takes to purchase a product. The web-based procurement systems are commonly universal, and anyone who is using that software can make use of it only if they are inside the system. Amazon uses this system to increase its competitiveness.
Customer relationship management (CRM). Amazon has earned a great deal of customer loyalty. Amazon always ensures that customers receive products on time and the best quality. This has overtime earned them loyalty from their worldwide base of customers. Amazon uses data from its systems to meet the needs of their customers and identify ways of serving them better.
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