Create a 2- to 3-page document (to submit in Blackboard) to support the Appliance Warehouse Service Plan that includes the following:
- Testing Plan: Create a testing plan to manage the systems through QA standards. Include a testing plan for each part of the new service you’ve identified, such as, scheduling, invoicing, and reporting. For each part identified, include in your testing plan an action to be tested, along with an expected outcome.
- Implementation Plan: Indicate whether you will use parallel, direct, phased, or pilot changeover strategies. Explain your reasoning. For Implementation recommendations, refer to section 11.9, “Installation,” in Ch. 11 of Systems Analysis and Design.
- Training Plan: Indicate what a training plan would include for affected employees, such as appointment setters, technicians, management, and the parts department. Include a plan for all employees (or specific departments) affected by the new system implementation.
Application Ware House-Application Design
Appointy
Appointy allows users grow and manage their business in one and easy to use user interface.
The software helps users schedule online customers daily anywhere and at anytime,
Improve productivity and it enables business manage their staff in multiple locations.
Appointy helps organizations attract more customers through online marketing channels such as facebook and twitter.
Advantages of Saas
Accessibility SaaS can run on any OS regardless of its Mac OS, Blackberry Tablet Os,
Cost reduction and quick commissioning; due to the amount of money saved, there are no initial licensing costs.
Scalability; It is not necessary for an organization to purchase more service space or software licenses.
Updates; Saas providers update software and hardware and this has saved on time and workload for the consumer.
Saas is easily accessible and can run on any operating system regardless of its Mac OS. Besides, it is highly accessible and a user only requires an internet browser to begin their operations.
Saas providers update their software and hardware which saves on time and workload fro the consumer. The software is centrally on the server and new functions and update are implemented more frequently and efficiently.
Saas software is associated with cost reduction and quick comissioning,one of the major benefits o using Saas is the amount of money that culd be potentially saved.
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Disadvantages of Saas
Data security risks; businesses are required to keep their information private as the provider is the one storing the company data.
Termination of service; Businesses can lose their data and files if the provider terminates their services for reasons such as lawsuits and bankruptcy.
Performance challenges; Software on local machines may run faster compared to Saas being hosted in a remote data centre.
Limited Applications; Saas relies on multiple software solutions.
Saas is associated with limited applications, a number of business that use SaaS grow daily and there are software applications that do not offer a hosted platform, the company will have to be hosted on site especially if it relies on multiple software sources.
Software in local machines are likely to run at a faster speed when compared to Saas that is hosted inn remote data centre.
Organizations are likely to face data security risks since data is stored by a provider.
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Advantages of An in-house customized software
Users of the program will find the custom-made program more friendly.
The organization is provided with a greater control, which is crucial if the business ha some specific needs that an average commercial product can fulfill.
It also makes the interface more easy to use and provides easy accessibility to knowledgeable support.
The organization is likely obtain support from individual who have developed the software at hand.
customized software is more efficient,as it can cover every aspect of the business without the need for some unnecessary extras.
It also provides the company with a better control as it will provide specific needs that the organizations average commercial product can fulfill.
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Disadvantages of Customized Software
In house developers may lack the knowledge to create sophisticated software that can handle all required tasks.
In house software lack familiarity with the business as upgrades can be trouble some.
Technology is constantly evolving hence it can be difficult for the organization to adapt to new platforms in the future.
Technology is constantly evolving hence it can be difficult for the organization to adapt to new platforms in the future.
In house developers may lack the knowledge to create sophisticated software that can handle all required tasks
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Recommendation
I would recommend the organization to use SAAS software;
SaaS can be accessed through a browser and Wifi.
It also provides the user with more opportunities to use the software.
Customized software can only be accessed through company grounds and eliminates the possibility of accessing it from home or the road.
SaaS is easily accessed through the internet and can be maintained through the company hard drives.
There SaaS provider can easily manage accessibility to the application which comprise of security, performance and maintenance.
The organization can easily access and manage the application which include maintenance, performance and security.
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Requirements
Audited Data security control
Track record of high availability
Multiple ,secure, disaster tolerant data centers
It should have integrated applications
Device authentication
Penetrating testing
Vendor should ask for an inbound hole in the firewall
SaaS is outsourced at a data centre, data security is a number one issue of concern. Ensure that SAAS providers undergo regular third party application security audits.
The next is the buyers system availability, the providers should provide the organization with a annual availability figure.
Multiple and secure data centers is also crucial for the SaaS provider to achieve availability. The systems should be integrated as opposed to not stove pipes and ensure that buyers provide them with the integration upfront and ensure vendors can provide the combinations they need.
SaaS security systems exchange data with on premise devices and off-premise hosted applications, hence hey require connections through corporate firewalls.
Device authentication, the system should contain authentication and authorization procedures that can protect it.The company should obtain digital certification from a trusted certificate authority and networked devices.
One should ask Saas provider to identify and which firm provides penetration testing and how they can incorporate the results to their product development cycle.
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Communication Plan
Setting communication objectives
Setting key messages for every stakeholder
Defining and prioritizing target audience
Setting Additional key messages
Developing effective communication tactics for each target stakeholders
Allocating budgets and responsibilities
Developing quarterly communication calendars
Communication objectives should support the organization I order to achieve the sated goals. The stakeholders should be clear about where the organization is going and what needs to be achieved.
Key messages for the organization should be set as conflicing ones can create confusion.
Stakeholders should be defined and prioritized as there are those individuals who are critical in the organizations ongoing success and one can have some manageable contact with stakeholders.
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