The most common inhibitor of SPC is:

Question options:

  

   

a) 

inadequate training.

 
   

b) 

lack of resources resulting from     the absence of management commitment.

 
   

c) 

failure to have processes under     control.

 
   

d) 

low production rates.

 

Question 2

The origin of what is now called ________ dates back to a book written by Dr. Walter Shewhart in 1931.

Question options:
  
   
a) 

quality engineering

 
   
b) 

compliance management

 
   
c) 

statistical process control

 
   
d) 

QFD

 

Question 3

In the language of scientific decision making, ________is/are introduced when improvements are not based on the scientific approach.

Question options:
  
   
a) 

complexity

 
   
b) 

variation

 
   
c) 

inefficiency

 
   
d) 

None of the above

 

Question 4

Re-engineering is an appropriate replacement for benchmarking when:

Question options:
  
   
a) 

tour process is fairly strong     relative to best-in-class.

 
   
b) 

the best-in-class is not in your     industry.

 
   
c) 

your process is not in     statistical control, i.e., is unstable.

 
   
d) 

best-in-class is unwilling to     cooperate.

 

Question 5

The rationale for western manufacturers to embrace SPC is:

Question options:
  
   
a) 

to improve product quality and     simultaneously reduce costs.

 
   
b) 

to be able to compete better     with Japan and the world’s markets.

 
   
c) 

to improve their product image.

 
   
d) 

All of the above

 

Question 6

The __________ phase of DMAIC focuses on why defects, errors, or excessive variation occurs.

Question options:
  
   
a) 

Define

 
   
b) 

Measure

 
   
c) 

Analyze

 
   
d) 

Control

 

Question 7

When benchmarking, it is not enough to understand the processes; they must be completely:

Question options:
  
   
a) 

analyzed.

 
   
b) 

tested.

 
   
c) 

documented.

 
   
d) 

integrated.

 

Question 8

One of the roles of management in benchmarking is:

Question options:
  
   
a) 

establishing relationships.

 
   
b) 

disclosure.

 
   
c) 

data collection.

 
   
d) 

action planning.

 

Question 9

Which of the following is NOT a measure in TOC?

Question options:
  
   
a) 

Establishing the goal

 
   
b) 

Making the investment

 
   
c) 

Operating expenses

 
   
d) 

Throughput

 

Question 10

Six Sigma can only be achieved through:

Question options:
  
   
a) 

hiring new staff.

 
   
b) 

process improvement.

 
   
c) 

creating a new mission     statement.

 
   
d) 

cutting costs.

 

Question 11

The __________ is used to chart the number of defects in samples of varying size as a percentage or fraction. Example: anywhere defects can be counted.

Question options:
  
   
a) 

p-chart

 
   
b) 

np-chart

 
   
c) 

c-chart

 
   
d) 

u-chart

 

Question 12

Which of the following behaviors best describe the concept of benchmarking?

Question options:
  
   
a) 

Unethical

 
   
b) 

Illegal

 
   
c) 

Industrial espionage

 
   
d) 
None of the above
 

Question 13

One of the three phases of benchmarking is:

Question options:
  
   
a) 

conclusion.

 
   
b) 

post-execution.

 
   
c) 

reporting.

 
   
d) 

modification.

 

Question 14

In which phase of the DMAIC process might FMEA be used?

Question options:
  
   
a) 
Define
 
   
b) 
Measure
 
   
c) 
Analyze
 
   
d) 
Control
 

Question 15

Several benchmarking considerations require management’s approval before the process can start: commitment to change, funding, personnel, disclosure, and:

Question options:
  
   
a) 

oversight.

 
   
b) 

Direction.

 
   
c) 

involvement.

 
   
d) 

Direct supervision.

 

Question 16

Six Sigma process performance:

Question options:
  
   
a) 

represents a major advance in     capability over the typical.

 
   
b) 

has yet to be achieved in actual     practice.

 
   
c) 

predicts 1 nonconformance in 500     million opportunities.

 
   
d) 

is useful only in large scale     manufacturing.

 

Question 17

The JIT/LEAN/Lean “pull” system ensures that:

Question options:
  
   
a) 

costs are minimized through     “economy of scale.”

 
   
b) 

the production line will never     stop because of a problem.

 
   
c) 

buffer stocks are on hand to     prevent line stoppage when a critical machine fails.

 
   
d) 

the internal supplier process     does not build product unless told to do so by the internal customer     process.

 

Question 18

To continually improve a process, all people involved in its operation must be using the same:

Question options:
  
   
a) 

documentation methods.

 
   
b) 

analysis techniques.

 
   
c) 

problem-solving tools.

 
   
d) 

procedures.

 

Question 19

Lean is based on the manufacturing system that was developed by:

Question options:
  
   
a) 

Motorola.

 
   
b) 

Toyota.

 
   
c) 

Goldratt.

 
   
d) 

IBM.

 

Question 20

_________ approaches improvement projects in three successive phases, applying TOC, Lean, and then Six Sigma tools.

Question options:
  
   
a) 

The iTLS model

 
   
b) 

Kaizen

 
   
c) 

CEDAC

 
   
d) 

SIPOC