Which of the following statements is true about exception reports?
They help analyze why a key indicator is not at an appropriate level or why an exception occurred.
They answer unplanned information requests to support a nonroutine decision.
They highlight situations that are out of the normal range.
They are produced at predefined intervals to support routine decisions.
Responding to threats and opportunities and continuous planning are based on analyzing internal data primarily from the __________ level of the organization.
The purpose of a data warehouse is to:
put key business information into the hands of more decision makers.
allow managers to run queries and reports themselves without having to know query languages or the structure of the underlying data.
standardize the format of data retrieved from different systems.
provide capabilities for discovering “hidden” predictive relationships in the data.
__________ involves standardizing the format of data retrieved from different systems.
When we consider entities as tables, each row is a(n):
Business rules are captured by the designers of the database and included in the data dictionary to:
prevent illegal or illogical entries from entering the database.
eliminate data duplication.
organize and sort the data, complete calculations, and allocate storage space.
make sure that each table contains only attributes that are related to the entity.
A query is used to:
retrieve data from a database.
allocate storage space for a database.
organize and sort the data in a database.
eliminate data duplication.
Which of the following is a disadvantage of the database approach?
Minimal data redundancy
Enforcement of standards
In DBMS, data are kept separate from the application’s programming code. This means that a(n):
application needs to be changed when database is changed.
database does not need to be changed if a change is made to an application.
application’s programming code needs to be updated continuously to keep up with the database.
application cannot be changed without making changes to the database.
Which of the following analyses involves making hypothetical changes to the data associated with a problem and observing how these changes influence the results?
Linear regression analysis
Which of the following statements is true about an information system?
It consists of narrow and simple updates and queries.
Its primary purpose is to run the business on a current basis.
Its design goal is to enhance ease of access and use.
Its design goal is to enhance performance.
The processing in an expert system (ES) is called:
Bringes, a retail chain, has retail stores across three states. With its current
system, Bringes is having problems tracking the inventory levels for its stores. It is planning to implement an Oracle database system to replace this legacy system. Which of the following, if true, most supports Bringes’ decision to replace its legacy system with an Oracle database system?
Implementing an Oracle database system will require hiring additional specialized personnel to manage it.
Bringes’ channel partners use a database system that supports the Oracle database system.
Conversion cost required for the implementation of an Oracle database system is not supported by the IT budget.
Partial implementation of the Oracle database system can create more problems than it is likely to solve.
An attribute is also referred to as a:
__________ integrates data from various operational systems.
A data warehouse
A metadata repository
Which of the following statements is true about an online analytical processing server?
It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
It groups related records together on the basis of having similar values for attributes.
It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.
It understands how data are organized in the database and has special functions for analyzing the data.
Which of the following statements is true about a data mart?
It contains selected data from the data warehouse.
It standardizes the format of data retrieved from different systems.
It stores master data only.
It is a compilation of data from the database that is organized and produced in printed format.
Which of the following statements is true about an operational system?
Its goal is to enhance ease of access and use.
It consists of historical or point-in-time data.
It consists of narrow and simple updates and queries.
Its primary purpose is to support managerial decision making.
Data mining complements online analytical processing in that it:
groups related records together on the basis of having similar values for attributes.
provides capabilities for discovering “hidden” predictive relationships in the data.
finds associations or correlations among sets of items.
extracts textual information from Web documents.
Which of the following statements is true about business intelligence?
It is an organization’s process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.
It is the act of outsourcing tasks, traditionally performed by an employee or contractor, to an , large group of people or community, through the use of information technology.
It is the process by which a customer-owned mutual organization or co-operative changes legal form to a joint stock company.
It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions.
By breaking down business processes into individual services, organizations can react more swiftly to changing business needs. To achieve these benefits, services have to follow three main principles:
reusability, interoperability, and accessibility.
reusability, interoperability, and reliability.
reusability, reliability, and componentization.
reusability, interoperability, and componentization.
__________ support the important internal activities of the organization for producing their products and services.
ERP base components
ERP focus components
Which of the following uses a pull-based approach?
Which of the following statements is true with regards to packaged and custom software?
Custom software is cost effective since the vendor that builds the application can spread out development costs through selling to a large number of users.
is well suited for tasks that are unique to a particular business.
Packaged software is applications that are designed and developed exclusively for a specific organization.
The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them.
Specifically, ERP extended components focus primarily on:
customer relationship management and product lifecycle management.
customer relationship management and human capital management.
customer relationship management and supply chain management.
product lifecycle management and supply chain management.
Designing and developing applications that support the primary business activities are a part of the __________ activities.
operations and manufacturing
Which of the following is a core activity?
Human resource activities
Operations and manufacturing
How is business process management similar to quality improvement approaches such as total quality management?
They focus on radical redesign and drastic improvement of processes.
They are intended to be cross-functional approaches to improve an organization.
They focus on incremental change of processes.
They focus on the activities typically occurring at the operational level of the organization.
In service-oriented architecture, business processes:
of an organization are standardized.
of an organization are carried out by a large, comprehensive system.
are shared with channel partners.
are broken down into individual components or services.
Which of the following is the first step in the procure-to-pay process?
Issue purchase order
Negotiate price and terms
Financial management, operations management, human resource management, and other important internal activities require the support of __________ components.
Which of the following software is cost effective since the vendor that builds the application spreads out the development costs by selling copies to a large number of users?
__________ immediately after the purchase order is issued in the procure-to-pay process.
Credit is checked
Goods are received
Price and terms are negotiated
Payment is settled
A(n) __________ system coordinates business processes with customers, suppliers, and business partners of an organization.
Which of the following is a support activity?
Customer service activities
Operations and manufacturing activities
Outbound logistics activities
Technology development activities
__________ components support the primary external activities of the organization for dealing with suppliers and customers.
According to the order-to-cash process, what would the next step be for an online retailer after creating an order for a customer?
Pick, pack, and ship
Check and allocate stock
Create customer record
Which of the following is true regarding enterprise resource planning (ERP)?
It helped in developing the manufacturing resource planning package.
It makes the process of sharing information between business activities easier.
It stores data in different locations.
It is an older version of materials requirement planning.
According to business process management, what would be management’s next step after developing a vision for the organization?
They should design and implement a prototype of the new processes.
They should identify the ways in which information systems can be used to improve the various business processes.
They should identify the critical processes that are to be redesigned.
They should manage the information technology to be used from a business transaction perspective.
In the order-to-cash process, once “checking credit” is done, it is followed by:
creating an order.
picking, packing, and shipping.