ASSIGNMENT 2: PROFESSIONAL DEVELOPMENT PROGRAM PROPOSAL  Due Week 6 and worth 190 points 

In Assignment 1, you conducted a research analysis of the company and proposed strategic solutions to the CEO.  As you continue your consulting role, the next task is to deliver a professional development program to the CEO of your chosen organization. 

It is important that your program’s proposal be based on your research of emotional intelligence (EI) and specifically detail how a new incentive program, based on an EI management approach, will: ● Foster teamwork ● Strengthen interpersonal relationships ● Enhance communication ● Increase overall performance ● Benefit not only managers but the bottom-line 

INSTRUCTIONS Following SWS standards, write a 5 to 7 page, double-spaced proposal that includes the following components:  

1. EI and Motivation ○ Which of the EI building blocks would impact management’s ability to enhance employee performance and job satisfaction? ○ Based on your research on motivational theory, describe which motivational theory  you would utilize to influence the members of the organization and aid in helping to resolve the issue. Provide examples to support your solution. 

2. EI and Social Skills and Decision Making ○ Explain how the core concepts of emotional intelligence would enhance the  decisionmaking efficacy of the management team. 

3. Effective Teams ○ Describe the core attributes of an effective team and the strategies you would implement to develop team dynamics that will benefit the organization. 

4. Reward Systems ○ Create an effective reward system for this organization based on how you want to resolve the organizational issue. Determine the strategies you would incorporate to motivate employees and influence behavior. 

5. References and Citations ○ Go to https://research.strayer.edu to locate two quality resources. ○ In-text citations are required when paraphrasing or quoting another source. 

6. Formatting and Writing Standards ○ Formatting and writing standards are part of your grade. Align your formatting to the Strayer Writing Standards. 

*Grading for this assignment will be based on the following criteria and evaluation standards: 

Running head:

Leadership and Organizational Behavior

1

Leadership and Organizational Behavior 2

Asianna Johnson

Dr. Wanda Tillman

Leadership and Organizational Behavior

02/03/2020

Organizational Description and Issue to be solved

McDonald’s was a food company that was invented in the year 1940. The company has currently registered to have opened more than 34000 restaurants across the globe. During its initiation periods, McDonald’s opened loads of shops in America and parts of Europe. M.C. Donald’s is a private company that is mainly owned by shareholders (“Mcdonald’s Business Type and Purpose,” 2020). The principal founder of this food company was Maurice M.C. Donald’s and Richard, and until to date, the company does not receive any financial support from the government. The company is currently being led by Don Thompson, who is the company’s CEO and Andrew J McKenna as the company’s chairperson.

The chairperson and the CEO of this large scale food holding company are the primary decision-makers of this company. The organizational structure has assigned the CEO and the chairman of this task. This company is one of largest fast-moving foods company in the globe, which means that McDonald’s business is the leading food producer which is later one supplied to various parts of the world by other large and small businesses (“Mcdonald’s Business Type and Purpose,” 2020). M.C. Donald’s market settles at both tertiary and secondary levels since the company does not produce every piece of food they sell. Still, they also combine various products to make a complete and sellable product. M.C. Donald’s is a restraint sector business, a franchise and a public limited company.

Despite M.C. Donald’s being a large scale fast-food dealing company, the company has registered some critical issues that have led to the loss of a large number of customers and loss of trust from both royal and prime customers. Some of the vital challenges that this company is currently facing are Slow and Inaccurate Services and price sensitivity. Slow and Inaccurate services resulted after the company agreed to introduce new products and make them available to the customers. The company introduced new products such as Wraps and alternatives to eggs, which can be used as breakfast sandwiches last year (“Mcdonald’s Business Type and Purpose,” 2020). As a result of this product diversity and inclusion, the company’s customers experienced slowed down customer services hence lacking flexibility. As a result of these new products included in the company’s menu, the prices raised drastically without the consent of their customer’s thesis resulted in a large number of customers opting to buy foods from other company’s such as KFC.

McDonalds Corporate Culture

MC Donald’s corporate culture extensively supports the overall co9mpnays position and supports its ultimate goals (“McDonald’s Organizational Culture Analysis – Panmure Institute,” 2020). Since M.C. Donald’s food industry is one of the largest fast-moving food companies that have a large number of customers in a year, the resultant uses its organizational culture to attract a large number of customers across the globe. The company’s corporate culture extensively emphasizes diversity and inclusion, which have led to the comma employing a large number of people and opening various restaurant outlets in multiple regions across the globe. This diversity and inclusion, which is strongly supported by the organizational culture, have resulted in the company indicating a progressive increase in their profit margin over the past and recent years. M.C. Donald’s corporate culture highly supports learning which a have resulted to innovation within the organization as a result of this innovation the company has been able to achieve their various goals and objectives in a short period. This company’s corporate culture is the primary determinant and strengthens that have resulted in the ultimate success of the company.

Areas of weakness

The McDonalds corporate culture is robust since it has made it easier for the comma to develop in a short period. At the same, the company has improved its service qualities through Individual learning, People Centricity and organizational learning (“McDonald’s Organizational Culture Analysis – Panmure Institute,” 2020). Despite the company having an influential corporate culture that is significantly supporting its overall international operation, the literature has not emphasized on individual excellence and performance. As a result of this, the company can be recommended to make the necessary changes that will result from increasing high-quality output and personal excellence improvements. As seen from the company’s organization, their corporate culture is mainly emphasizing the company’s growth, which has neglected the development of the quality of services offered to the customers. Hence we can justify that the M.C. Donald’s corporate culture is the main trigger that has led to slow and inaccurate services to be provided to the customers since the company’s culture is highly emphasizing on inclusion and diversity and other factors that can lead to the overall growth of the company in the international markets.

Possible Solutions

The leading solution to the problems facing M.C. Donald’s company is the improvement of its organizational culture (“5 problems facing McDonald’s | The Star”, 2020). The culture of this organization is mainly emphasizing the overall growth of the company in the international markets and has neglected the aspect of encouraging excellence in the performance of the individual level. As a result of this poor culture, the customers of this organization have faced a significant challenge of slow and inaccurate services from the company; flexibility was undermined by the literature since the culture is actively encouraging diversity and inclusion of various employees and products. Thus the central possible adjustment and improvement that can be advocated McDonalds Organization are to emphasize excellence, which will ensure high and quality output in its inclusive organizational culture.

References

Five problems are facing McDonald’s | The Star. (2020). Retrieved 3 February 2020, from

https://www.thestar.com/business/2014/10/22/5_problems_facing_mcdonalds.html

Mcdonald’s Business Type and Purpose. (2020). Retrieved 3 February 2020, from

https://studymoose.com/mcdonalds-business-type-and-purpose-essay

McDonald’s Organizational Culture Analysis – Panmure Institute. (2020). Retrieved 3 February 2020, from

McDonald’s Culture & Cultural Traits