Clearly, diagnosis is a critical aspect of healthcare. However, the ultimate purpose of a diagnosis is the development and application of a series of treatments or protocols. Isolated recognition of a health issue does little to resolve it.
In this module’s Discussion, you applied the Clark Healthy Workplace Inventory to diagnose potential problems with the civility of your organization. In this Portfolio Assignment, you will continue to analyze the results and apply published research to the development of a proposed treatment for any issues uncovered by the assessment.
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To Prepare:
The Assignment (3-6 pages total):
Part 1: Work Environment Assessment (1-2 pages)
- Review the Work Environment Assessment Template you completed for this Module’s Discussion.
- Describe the results of the Work Environment Assessment you completed on your workplace.
- Identify two things that surprised you about the results and one idea you believed prior to conducting the Assessment that was confirmed.
- Explain what the results of the Assessment suggest about the health and civility of your workplace.
Part 2: Reviewing the Literature (1-2 pages)
- Briefly describe the theory or concept presented in the article(s) you selected.
- Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment.
- Explain how your organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples.
Part 3: Evidence-Based Strategies to Create High-Performance Interprofessional Teams (1–2 pages)
- Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in your Work Environment Assessment.
- Recommend at least two strategies that can be implemented to bolster successful practices revealed in your Work Environment Assessment.
Dr. Cynthia Clark defined workplace civility as authentic respect for others (Clark, 2015). Civility requires time, physical presence, willingness to get involved in genuine discourse and determination to achieve common ground in various factors. Respect for coworkers involves valuing and appreciating their worth to a personal level. This should happen irrespective of whether you like the individual in question or not. Every human being deserves respect and to treat them as your equals (Perkins, 2019). It is also crucial to take into consideration the time of the coworkers, for responding to their emails and calls on time and set aside some time to interact with them.
I scored a 42 in the Clarks Healthy Workplace Inventory assessment, according to the assessment a score of less than 50 is very unhealthy. My workplace is not civil based on the assessment I did poorly in areas of communications at all levels. There are several ways in which civility in a workplace could be geared up. Acknowledging others is a step in the right direction in order to achieve civility. Every worker in an organization should feel appreciated as opposed to feeling invisible (Marshall, & Broome, 2017). One of the ways to get to this is by making eye contact with other coworkers and greeting them with a good morning. Thinking the best about other people are encouraged in a work environment. One should understand that human beings are bound to making mistakes and none of them intentionally ruin things or do any harm. Focusing on other peoples’ needs other than yours by listening and understanding to their woes is important.
A situation where I have experienced incivility in my workplace Is bullying and violence at work. Cases of incivility arise especially when there are cases of rudeness, discourteous or disrespectful nature of patients. Repeated, harmful actions that are directed to an individual that is intended to humiliate cause distress and offend are common when working in a psychiatric and mental health facility. Acts of aggression that are either verbal or physical are not acceptable in any work environment (Boyd, 2019). I witness cases of aggression at my job often either directed to patients or colleagues. Incidences have detrimental effects on the wellbeing of the professionals working in a psychiatric facility and can compromise their abilities to offer care for their patients. It should be in the interest of the administration to ensure that workers are protected from any kind of workplace conflict through policy, advocacy, and resources. Employers, nurses, and the public should work in conjunction to create a healthy and respectful work environment as it is beneficial to both patients and workers.
Teams function more effectively, and patients are healthier in a civil environment. Dr. Clark suggested that in the path to attain civility, some initiatives could be taken (Clark, 2015). In the case of the psychiatric facility, people who conduct themselves with civility could be hired. It would also help to reward and appreciate commendable behaviors among the workers. Workers and patients could undergo coaching on how to be civil and treat others with respect. Holding people accountable for their actions regardless of their position or status in the hospital could be crucial in building up a civil culture.
References
Boyd, R. (2019). Edward Shils on pluralism and civility. The calling of social thought, 140-153. doi:10.7228/manchester/9781526120052.003.0008
Clark, C. M. (2015). Conversations to inspire and promote a more civil workplace. American Nurse Today, 10(11), 18–23. Retrieved from https://www.americannursetoday.com/wp-content/uploads/2015/11/ant11-CE-Civility-1023
Marshall, E., & Broome, M. (2017). Transformational leadership in nursing: From expert clinician to influential leader (2nd ed.). New York, NY: Springer.
Perkins, K. M. (2019). Internal organizational culture. Leadership and Purpose, 79-93. doi:10.4324/9780429265952-8
Rubric Detail
Select Grid View or List View to change the rubric’s layout.
Name: NURS_6053_Module04_Week09_Assignment_Rubric
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List View
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Excellent
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Good
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Fair
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Poor
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Part 1: Work Environment Assessment
· Complete the Work Environment Assessment Template.
· Describe the results of the Work Environment Assessment you completed on your workplace.
· Identify two things that surprised you about the results and one idea that you believed prior to conducting the assessment that was confirmed.
· Explain what the results of the assessment suggests about the health and civility of your workplace.
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45 (45%) – 50 (50%)
An accurate, detailed, and completed Work Environment Assessment Template is provided.
The responses accurately and thoroughly describe in detail the results of the Work Environment Assessment completed on a workplace.
The responses accurately and clearly identify two surprising things about the results and thoroughly describe in detail at least one idea that was believed prior to conducting the assessment that was confirmed.
The responses accurately and thoroughly explain in detail what the results of the assessment suggests about the health and civility of a workplace.
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40 (40%) – 44 (44%)
An accurate and completed Work Environment Assessment Template is provided.
The responses accurately describe the results of the Work Environment Assessment completed on a workplace.
The responses accurately identify two surprising things about the results and describe at least one idea that was believed prior to conducting the assessment that was confirmed.
The responses accurately explain what the results of the assessment suggests about the health and civility of a workplace.
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35 (35%) – 39 (39%)
A completed Work Environment Assessment Template that is vague or inaccurate is provided.
The responses describe the results of the Work Environment Assessment completed on a workplace that is vague or inaccurate.
The responses identify two surprising things about the results and describe at least one idea that was believed prior to conducting the assessment that was confirmed that is vague or inaccurate.
The responses explain what the results of the assessment suggests about the health and civility of a workplace that is vague or inaccurate.
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0 (0%) – 34 (34%)
A vague and inaccurate Work Environment Assessment Template is provided, or is missing.
The responses describe the results of the Work Environment Assessment completed on a workplace that is vague and inaccurate, or is missing.
The responses identify two surprising things about the results and describe at least one idea that was believed prior to conducting the assessment that was confirmed that is vague and inaccurate, or is missing.
The responses explain what the results of the assessment suggest about the health and civility of a workplace that is vague and inaccurate, or is missing.
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Part 2: Reviewing the Literature
· Briefly describe the theory or concept presented in the article you selected.
· Explain how the theory or concept presented in the article relates to the results of your Work Environment Assessment.
· Explain how your organization could apply the theory highlighted in your selected article to improve organizational health and/or stronger work teams. Be specific and provide examples.
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14 (14%) – 15 (15%)
The responses accurately and thoroughly describe the theory or concept presented in the article selected.
The responses accurately and completely explain in detail how the theory or concept presented in the article relates to the results of the Work Environment Assessment.
The responses accurately and thoroughly explain in detail how an organization could apply the theory highlighted in the selected article to improve organizational health and/or stronger work teams.
Specific and detailed examples are provided which fully support the responses.
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12 (12%) – 13 (13%)
The responses accurately describe the theory or concept presented in the article selected.
The responses accurately explain how the theory or concept presented in the article relates to the results of the Work Environment Assessment.
The responses accurately explain how an organization could apply the theory highlighted in the selected article to improve organizational health and/or stronger work teams.
Specific examples are provided which may support the responses.
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11 (11%) – 11 (11%)
The responses describe the theory or concept presented in the article selected that is vague or inaccurate.
The responses explain how the theory or concept presented in the article relates to the results of the Work Environment Assessment that is vague or inaccurate.
The responses explain how an organization could apply the theory highlighted in the selected article to improve organizational health and/or create stronger work teams that is vague or inaccurate.
Vague or inaccurate examples are provided which may support the responses.
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0 (0%) – 10 (10%)
The responses describe the theory or concept presented in the article selected that is vague and inaccurate, or is missing.
The responses explain how the theory or concept presented in the article relates to the results of the Work Environment Assessment that is vague and inaccurate, or is missing.
The responses explain how an organization could apply the theory highlighted in the selected article to improve organizational health and/or create stronger work teams that is vague and inaccurate, or is missing.
Specific examples are not provided to support the responses.
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Part 3: Evidence-Based Strategies to Create High-Performance Interprofessional Teams
· Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in your Work Environment Assessment.
· Recommend at least two strategies that can be implemented to bolster successful practices revealed in your Work Environment Assessment.
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18 (18%) – 20 (20%)
The responses clearly and thoroughly recommend in detail at least two strategies that can be implemented to address any shortcomings revealed in the Work Environment Assessment.
The responses clearly and thoroughly recommend in detail at least two strategies that can be implemented to bolster successful practices revealed in the Work Environment Assessment.
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16 (16%) – 19 (19%)
The responses accurately recommend at least two strategies that can be implemented to address any shortcomings revealed in the Work Environment Assessment.
The responses accurately recommend at least two strategies that can be implemented to bolster successful practices revealed in the Work Environment Assessment.
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14 (14%) – 15 (15%)
The responses recommend at least two strategies that can be implemented to address any shortcomings revealed in the Work Environment Assessment that is vague or inaccurate, or only recommends one strategy.
The responses recommend at least two strategies that can be implemented to bolster successful practices revealed in the Work Environment Assessment that is vague or inaccurate, or only recommends one strategy.
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0 (0%) – 13 (13%)
The responses recommend at least two strategies that can be implemented to address any shortcomings revealed in the Work Environment Assessment that is vague and inaccurate, only recommends one strategy, or is missing.
The responses recommend at least two strategies that can be implemented to bolster successful practices revealed in the Work Environment Assessment that is vague and inaccurate, only recommends one strategy, or is missing.
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Written Expression and Formatting – Paragraph Development and Organization:
Paragraphs make clear points that support well-developed ideas, flow logically, and demonstrate continuity of ideas. Sentences are carefully focused—neither long and rambling nor short and lacking substance. A clear and comprehensive purpose statement and introduction is provided which delineates all required criteria.
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5 (5%) – 5 (5%)
Paragraphs and sentences follow writing standards for flow, continuity, and clarity.
A clear and comprehensive purpose statement, introduction, and conclusion is provided which delineates all required criteria.
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4 (4%) – 4 (4%)
Paragraphs and sentences follow writing standards for flow, continuity, and clarity 80% of the time.
Purpose, introduction, and conclusion of the assignment is stated, yet is brief and not descriptive.
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3.5 (3.5%) – 3.5 (3.5%)
Paragraphs and sentences follow writing standards for flow, continuity, and clarity 60%–79% of the time.
Purpose, introduction, and conclusion of the assignment is vague or off topic.
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0 (0%) – 3 (3%)
Paragraphs and sentences follow writing standards for flow, continuity, and clarity < 60% of the time.
No purpose statement, introduction, or conclusion was provided.
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Written Expression and Formatting – English writing standards:
Correct grammar, mechanics, and proper punctuation
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5 (5%) – 5 (5%)
Uses correct grammar, spelling, and punctuation with no errors.
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4 (4%) – 4 (4%)
Contains a few (1 or 2) grammar, spelling, and punctuation errors.
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3.5 (3.5%) – 3.5 (3.5%)
Contains several (3 or 4) grammar, spelling, and punctuation errors.
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0 (0%) – 3 (3%)
Contains many (≥ 5) grammar, spelling, and punctuation errors that interfere with the reader’s understanding.
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Written Expression and Formatting – The paper follows correct APA format for title page, headings, font, spacing, margins, indentations, page numbers, parenthetical/in-text citations, and reference list.
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5 (5%) – 5 (5%)
Uses correct APA format with no errors.
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4 (4%) – 4 (4%)
Contains a few (1 or 2) APA format errors.
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3.5 (3.5%) – 3.5 (3.5%)
Contains several (3 or 4) APA format errors.
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0 (0%) – 3 (3%)
Contains many (≥ 5) APA format errors.
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Total Points: 100
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