As you have learned, strategy maps and balanced scorecards are valuable tools used in healthcare operations management. Healthcare administrators and managers are often asked to create strategy maps and balanced scorecards For this assignment, you will develop a strategy map for a primary care clinic or a primary care dental clinic.

1) Conduct Internet research to determine the challenges facing primary care or primary care dental and develop a strategy map for success in this environment.

2) Make sure your strategy map includes at least eight (8) initiatives and that they touch on the four (4) perspectives. Include targets, and be sure the metrics are a mix of leading and lagging indicators.

3) Develop a plan that outlines how you would periodically review your map to ascertain its effectiveness. Be sure to explain how to monitor your strategy from the four stakeholder perspective as outlined in your textbook.

4) Defend the eight (8) initiatives, four (4) perspectives, and metrics you selected for your strategy map. There is no minimum or maximum requirement for this portion of the assignment. You will be graded on the quality, not the quantity of this portion of the assignment.

A template for a strategy map can be found as an attachment to the assignment. Use it as a guide to help you develop your strategy map. The written portion of this assignment should follow the general format of

APA Guidelines

. Please ensure you cite your references in APA format with a minimum of three (3) references.

Please review the Weekly Assignment Grading Rubric prior to submission. 

As you have learned, stra
tegy maps and balanced scorecards are valuable
tools used in healthcare operations management. Healthcare
administrators and managers are often asked to create strategy maps and
balanced scorecards For this assignment, you will develop a strategy map
for a

primary care clinic or a primary care dental clinic.

1) Conduct Internet research to determine the challenges facing primary
care or primary care dental and develop a strategy map for success in this
environment.

2) Make sure your strategy map includes a
t least eight (8) initiatives and
that they touch on the four (4) perspectives. Include targets, and be sure
the metrics are a mix of leading and lagging indicators.

3) Develop a plan that outlines how you would periodically review your
map to ascertain i
ts effectiveness. Be sure to explain how to monitor your
strategy from the four stakeholder perspective as outlined in your
textbook.

4) Defend the eight (8) initiatives, four (4) perspectives, and metrics you
selected for your strategy map.
There is no mi
nimum or maximum
requirement for this portion of the assignment. You will be graded
on the quality, not the quantity of this portion of the assignment.

A template for a strategy map can be found as an attachment to the
assignment. Use it as a guide to hel
p you develop your strategy map. The
written portion of this assignment should follow the general format of

APA
Guidelines
.
Please ensure you cite your references in APA format
with a minimum of three (3) references.

Please review the Weekly Assignment Grading Rubric prior to submission.

As you have learned, strategy maps and balanced scorecards are valuable
tools used in healthcare operations management. Healthcare
administrators and managers are often asked to create strategy maps and
balanced scorecards For this assignment, you will develop a strategy map
for a primary care clinic or a primary care dental clinic.
1) Conduct Internet research to determine the challenges facing primary
care or primary care dental and develop a strategy map for success in this
environment.
2) Make sure your strategy map includes at least eight (8) initiatives and
that they touch on the four (4) perspectives. Include targets, and be sure
the metrics are a mix of leading and lagging indicators.
3) Develop a plan that outlines how you would periodically review your
map to ascertain its effectiveness. Be sure to explain how to monitor your
strategy from the four stakeholder perspective as outlined in your
textbook.
4) Defend the eight (8) initiatives, four (4) perspectives, and metrics you
selected for your strategy map. There is no minimum or maximum
requirement for this portion of the assignment. You will be graded
on the quality, not the quantity of this portion of the assignment.
A template for a strategy map can be found as an attachment to the
assignment. Use it as a guide to help you develop your strategy map. The
written portion of this assignment should follow the general format of APA
Guidelines. Please ensure you cite your references in APA format
with a minimum of three (3) references.
Please review the Weekly Assignment Grading Rubric prior to submission.

Finance

Business Processes
Learning and Growth

Customers

General Strategy Map
Provide employees with skills, tools, and motivation
Improve marketing and customer service
Improve Operations
Improved Financial Results
Add some valet parking

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Finance

Business Processes
Learning and Growth

Customers

General Healthcare Department Strategy Map
Implement a customer service training program: Goal = scores > 90%
Increase profitability:
Goal = 3%
Measure patient satisfaction:
Goal > 90%s
Increase net revenue of department:
Goal > 10%
Execute a contract for medical group:
Goal = admissions increase by 100/month
Reduce cost/unit using Six Sigma:
Goal > $115/unit
Learn Six Sigma:
Goal = 90% pass rate
Institute a “fast-track” admissions program:
Goal = admissions > 30%

*