Stakeholders and Creating a Culture of Assessment

  
 

 focus on their involvement in the teaching process. 

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  • OVERVIEW
  • We provide a set of 50
    Guidelines to use in
    judging the quality and
    effectiveness of an
    assessment.

    The major areas are:

    Having a clear purpose

    and readiness for
    assessment

    Involving stakeholders

    throughout the
    assessment process

    What and how to

    assess is critical

    Assessment is telling
    a story

    Improvement and

    follow-up are an
    integral part of the
    assessment process

    The following Guidelines are intended for use in planning, implementing, and/or
    judging the benefits and contributions of campus-based assessment efforts. The
    Guidelines were developed through conversations with institutional researchers,
    faculty, practitioners, and assessment scholars that focused on which aspects of
    the assessment process were most important in optimizing the utility of
    assessment efforts on college campuses. Additionally, the authors of the Guidelines
    reviewed the major publications focused on assessment utilization and drew from
    their collective experience of over 50 years working in the area of higher education
    assessment.

    The Guidelines stress that assessment must be strategic in its intent and function
    and that stakeholders should primarily use assessment to improve the activities,
    programs, or institutions for which they are responsible and accountable. The
    Guidelines also focus on enhancing and fostering student learning.

  • Having a clear purpose and readiness for assessment
  • 1. We acknowledge the importance of aligning assessment approaches with

    the culture and mission of the institution.
    2. We have developed a culture of assessment on campus in which we

    regularly assess student learning throughout all areas of the institution.
    3. We acknowledge that assessment is often driven by external demands, but

    the primary commitment to assess is to improve student learning.
    4. We assess so that we can understand what and how students learn as a

    result of their educational experiences.
    5. We consider assessment to be an integral part of strategic planning

    efforts.
    6. We purposefully view assessment as an important process in organizational

    decision-making.
    7. We recognize the importance of developing a comprehensive assessment

    plan prior to collecting data.
    8. We emphasize the use of assessment evidence in planning and

    implementation processes.
    9. We have sufficient fiscal and human resources to address the feasibility of

    assessment plans.
    10. We recognize that the social, cultural, and racial/ethnic backgrounds of

    students, faculty, staff, and administrators provide critical perspectives in
    the planning, data collection, and interpretation phases of the assessment
    plan.

    GUIDELINES FOR JUDGING THE EFFECTIVENESS
    OF ASSESSING STUDENT LEARNING

    This publication was written by Larry A. Braskamp (Professor Emeritus of Education and former Provost, Loyola
    University Chicago) and Mark E. Engberg (Associate Professor in Higher Education, Loyola University Chicago)

  • Involving stakeholders throughout the assessment process
  • 1. We include stakeholders in all phases of the assessment process, from determining central questions

    and issues to interpreting the meaning and merit of different findings.
    2. We recognize the importance of including primary stakeholders (i.e., administrators, faculty, staff,

    and students) who are directly involved in educational experiences.
    3. We design assessment plans to ensure a sense of ownership among the various stakeholders.
    4. We identify assessment “champions” who demonstrate a sincere commitment to improving student

    learning.
    5. We understand the importance of consensus-building among different stakeholders in developing the

    various phases of assessment plans.
    6. We acknowledge the political nature of assessment and the importance of developing strategies for

    dealing with potential conflicts and tensions among different stakeholders.
    7. We recognize that the varying goals, needs, and backgrounds of different stakeholders may influence

    how they interpret and use assessment evidence.
    8. We develop specific sessions to ensure the assessment plan is understandable, relevant, and

    acceptable to the stakeholders.
    9. We recognize that assessment is most effective and useful when it engages different stakeholders in

    conversations about what the evidence means to them.
    10. We advocate a culture of openness, trust, and commitment to self-examination among different

    stakeholders.

  • What and how to assess is critical
  • 1. We stress the importance of collecting evidence that is congruent with the goals of the institution,

    including departmental and programmatic objectives.
    2. We include evidence of student background characteristics (inputs), student educational experiences

    (environment), and student learning (outcomes) in data collection plans.
    3. We advocate “high standards but not high standardization” in defining quality.
    4. We recognize benefits and limitations in choosing either locally-developed or externally-based

    assessment instruments.
    5. We acknowledge the importance of accuracy and feasibility in choosing different assessment

    approaches and consult with measurement and assessment experts accordingly.
    6. We gather evidence using both quantitative and qualitative approaches to collectively understand

    what students learn and how they make meaning of their educational experiences.
    7. We triangulate evidence to identify areas of consistency and inconsistency across different findings.
    8. We employ pilot testing to ensure the face validity of survey instruments and interview protocols.
    9. We recognize the limitations of different assessment approaches and take into account rival

    explanations and other potential threats to the validity of findings.
    10. We acknowledge the importance of depth over breadth in developing assessment approaches that

    start small and avoid overly complex and cumbersome processes.

  • Assessment is telling a story
  • 1. We consider assessment as a special type of story – one that includes judgments of quality based

    on evidence.
    2. We purposefully link the assessment story to key issues and decisions.
    3. We work to make the story clear, focused, simple, and easily understood by different stakeholders.
    4. We recognize how the story is communicated is critical (e.g., written, oral, group meetings) and that a

    variety of dissemination strategies may be needed to accommodate different stakeholders.
    5. We communicate the story so that differences among students (e.g., social, cultural, ethnic/racial) are

    respected.
    6. We recognize that how the story is interpreted will be based in part on the multiple

    experiences, backgrounds, and perspectives of key stakeholders.
    7. We meet informally and formally with stakeholders, including students, to discuss, react, and make

    meaning of the assessment story.
    8. We know that telling the story must be combined with conversations and deliberations for action by

    relevant stakeholders.
    9. We know that the evidence and story must reach those who have the power and resources to

    make changes.
    10. We acknowledge that the story may not be complete and that additional findings may be necessary

    to fill in gaps or address inconsistencies in the evidence.

  • Improvement and follow-up are an integral part of the assessment process
  • 1. We believe that assessment requires a willingness and caring among stakeholders to make

    adjustments based on lessons learned from the assessment process.
    2. We develop either relative or absolute standards to make judgments and to inform improvement

    efforts.
    3. We recognize that stakeholders often prefer comparisons and benchmarking, particularly in relation

    to peer and aspirant institutions.
    4. We promote transparency in informing key stakeholders about how and why programmatic decisions

    were made based on the collected evidence.
    5. We advocate for a dynamic, interactive, and ongoing communication process among stakeholders

    rather than a unilateral transmission of collected evidence.
    6. We develop coordinated and on-going efforts to bring stakeholders together to discuss future

    directions and next steps.
    7. We commit financial and human resources to ensure assessment evidence is not simply collected but

    used in making programmatic improvements.
    8. We recognize the continuous nature of assessment and that programmatic improvements may require

    several years to produce identifiable results.
    9. We continually evaluate the usefulness of assessment efforts and make changes when needed.
    10. We change and adapt assessment strategies to meet the ongoing needs of those impacted and

    remain sensitive to the social, cultural, and racial/ethnic backgrounds of students.

  • Additional resources
  • Astin, A. (1993). Assessment for excellence: The philosophy and practice of

    assessment and evaluation in higher education. Washington, D.C.:
    Oryx Press.

    Banta, T. W. and Associates (2002). Building a scholarship of assessment. San
    Francisco, CA: Jossey-Bass.

    Banta, T. W. & Blaich, C. (2011). Closing the assessment loop. Change: The
    Magazine of Higher Learning, 43(1), 22-27.

    Blaich, C. & Wise, K. (2011). From gathering to using assessment results:
    Lessons from the Wabash national study. National Institute for
    Learning Outcomes Assessment. University of Illinois at Urbana-
    Champaign: Champaign, IL.

    Braskamp, L. A. (1989). So, what’s the use? In P.J. Gray (Ed). Achieving
    Assessment Goals Using Evaluation Techniques. New Directions for
    Higher Education, 67, (pp. 43-50). San Francisco, Jossey-Bass.

    Braskamp, L.A. & Braskamp, D. C. (1997, July). The pendulum swing of
    standards and evidence. CHEA Chronicle No. 5. Washington, DC:
    Council for Higher Education Accreditation.

    Braskamp, L.A., Braskamp, D. C., & Engberg, M.E. (2013). Global Perspective
    Inventory. https://gpi.central.edu/supportDocs/manual

    Braskamp, L. A. & Schomberg, S. (2006, July). Caring or uncaring assessment.
    Inside Higher Education. Retrieved from www.insi dehighered.com/
    views/2006/07/26/braskamp

    Brown, R. D. & Braskamp, L. A. (1980). Summary: Common themes and a
    checklist. In Braskamp, L.A. & Brown, R.D. (Eds.). Utilization of
    Evaluative Information. Directions for Program Evaluation, 5, (pp. 91-
    97). San Francisco, CA: Jossey-Bass.

    Engberg, M.E. & Manderino, M. (2013). Collecting dust or creating change: A
    multi-campus usability study of student survey results. Manuscript
    submitted for publication.

    Green, M. F. (2012). Measuring and assessing internationalization. New York:
    NAFSA: Association of International Educators.

    McCormick, A. C. & McClenney, K. (2012). Will these trees ever bear fruit? A
    response to the special issue on student engagement. The Review of
    Higher Education, 35(2), 307-333.

    National Institute for Learning Outcomes Assessment. University of Illinois at
    Urbana-Champaign: Champaign, IL.
    www.learningoutcomeassessment.org/

    Patton, M.Q. (2012). Essentials of utilization-focused evaluation. Los Angeles,
    CA: Sage Publications.

    Pike, G. R. (2013). NSSE benchmarks and institutional outcomes: A note on the
    importance of considering the intended uses of a measure in validity
    studies. Research in Higher Education, 54, 149 – 170.

    Stake, R.E. (1967). The countenance of educational evaluation. Teachers
    College Record, 68, 523-540.

    Weiss, C. H. (1998). Evaluation (2ndEdition). Upper Saddle River, NJ: Prentice
    Hall.

    This
    publication is
    made possible
    by a grant
    from
    The Teagle
    Foundation.

    The
    statements
    and views
    expressed are
    solely the
    responsibility
    of the
    authors.

    These Guidelines
    can be
    reproduced
    with attribution.

    These Guidelines
    are posted on the
    website:
    http://gpi.central.edu

    Suggested reference: Braskamp, L.A. & Engberg, M. E. (2014). Guidelines for judging the effectiveness of
    assessing student learning. Loyola University Chicago: Chicago IL.
    Email: lbraska@luc.edu & mengb er@luc. edu

    https://gpi.central.edu/supportDocs/manual

    https://gpi.central.edu/supportDocs/manual

    http://www.insidehighered.com/views/2006/07/26/braskamp

    http://www.insidehighered.com/views/2006/07/26/braskamp

    http://gpi.central.edu/

    mailto:lbraska@luc.edu

      OVERVIEW
      Having a clear purpose and readiness for assessment
      Involving stakeholders throughout the assessment process
      What and how to assess is critical
      Assessment is telling a story
      Improvement and follow-up are an integral part of the assessment process
      Additional resources

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