Syllabus
OPS/571 v8
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OPS/571: Operations Management
Course Information
Credits
3.0
Description
The course applies planning and controlling concepts to increase the value of the supply chain. Students learn to evaluate and improve processes. Other topics include process selection, process design, theory of constraints, project implementation, capacity planning, lean production, facility location, and business forecasting.
Course Student Learning Outcomes
1.1 Design flowcharts and metrics to measure and improve process performance.
1.2 Identify factors that affect process development.
1.3 Differentiate between manufacturing and service processes.
2.1 Design efficient and effective processes.
2.2 Apply learning curve theory to increase individual and organizational performance.
2.3 Evaluate a process by applying statistical process control techniques.
2.4 Design supply chains to increase effectiveness.
3.1 Evaluate different inventory models and performance of supply chains.
3.2 Analyze scheduling and controlling techniques.
3.3 Apply Goldratt’s theory of constraints to identify and overcome process bottlenecks.
3.4 Apply lean production principles to maximize efficiency and effectiveness of supply chains.
4.1 Explain types and phases of project management.
4.2 Develop project management plans.
5.1
Apply forecasting concepts to process analysis.
5.2 Apply Sales and Operations Planning techniques to minimize the cost of resources to meet demand.
5.3 Design a Material Requirements Plan (MRP) in context of Sales and Operations Planning (S&OP) Process.
6.1 Analyze the factors that affect sourcing, logistics, and facility location choices.
Materials
Textbook
Jacobs, F. R., & Chase, R. B. (2018). Operations and supply chain management (15th ed.). New York, NY: McGraw-Hill.
Schedule Overview
Note: Assignments are due day 7 unless indicated otherwise. Discussion Boards: initial post due day 3 and two required responses due day 7.
Wk and Topic
Activities
Assignments and Points
Wk 1 – Introduction to Process Selection and Design
· Operations and Supply Chain Management, Ch. 1: Introduction
· Operations and Supply Chain Management, Ch. 2: Strategy
· Operations and Supply Chain Management, Ch. 7: Manufacturing Processes
· Operations and Supply Chain Management, Ch. 9: Service Processes
· Operations and Supply Chain Management, Ch. 11: Process Design and Analysis
· Wk 1 Discussion – Product Design Philosophy – 40 points
· Wk 1 – Flowchart Improvement Process – 120
Dept of Air Force Hiring Process
Wk 2 – Improving Processes and Process Design
· Operations and Supply Chain Management, Ch. 3: Design of Products and Services
· Operations and Supply Chain Management, Ch. 6: Learning Curves
· Operations and Supply Chain Management, Ch. 12: Six Sigma Quality
· Operations and Supply Chain Management, Ch. 13: Statistical Quality Control
· Supply Chain Design and Optimization: Challenges and Opportunities
· Wk 2 Discussion – ISO Certification – 40 points
· Wk 2 – Statistical Process Control Methods – 120points
LPM Accounting Firm
Wk 3 – Evaluating Processes and Supply Chain Design
· Operations and Supply Chain Management, Ch. 14: Lean Supply Chains
· Operations and Supply Chain Management, Ch. 22: Workcenter Scheduling
· Operations and Supply Chain Management, Ch. 23: Theory of Constraints
· Wk 3 Discussion – Theory of Constraints – 40 points
· Wk 3 – Lean Techniques – 120 points
Toyota Production Process
Wk 4 – Project Management
· Operations and Supply Chain Management, Ch. 4: Projects
· Operations and Supply Chain Management, Ch. 25: Operations Consulting
· Wk 4 Discussion – Project Management – 40 points
· Wk 4 – Operations Consulting –120points
Big Lots Revenue Decline
Wk 5 – Business Forecasting
Operations and Supply Chain Management, Ch. 5: Strategic Capacity Management
Operations and Supply Chain Management, Ch. 17: Enterprise Resource Planning Systems
Operations and Supply Chain Management, Ch. 18: Forecasting
Operations and Supply Chain Management, Ch. 19: Sales and Operations Planning
Operations and Supply Chain Management, Ch. 21: Material Requirements Planning
· Wk 5 Discussion – Forecasting – 40 points
· Wk 5 – Operations Forecasting – 130points
Starbucks Coffee Company
Wk 6 – Sourcing, Logistics, and Facility Location
Operations and Supply Chain Management, Ch. 15: Logistics, Distribution, and Transportation
Operations and Supply Chain Management, Ch. 16: Global Sourcing and Procurement
· Wk 6 Discussion – Facility Location – 40 points
· Wk 6 – Signature Assignment – 150 points
Copyright 2019 by University of Phoenix. All rights reserved.
Copyright 2019 by University of Phoenix. All rights reserved.
Signature Assignment
Top of Form
Bottom of Form
Assignment Content
1.
Top of Form
About Your Signature Assignment
This signature assignment is designed to align with specific program student learning outcome(s) in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion of their degree. The signature assignments may be graded with an automated rubric that allows the University to collect data that can be aggregated across a location or college/school and used for program improvements.
Purpose of Assignment
The purpose of this assignment is for students to demonstrate mastery of operations management concepts and tools.
Assignment Steps
Develop a 700- to 1,050-word memo to a prospective employer outlining your credentials, including: taking this class, all of the projects you have done for this class individually and with your team, and their impact on the businesses you have engaged with so a senior manager reading it would want to hire you as either an operations consultant or permanent employee.
Summarize the business case for each project.
Outline what you specifically accomplished, assuming these projects were implemented, and their estimated impacts on the business.
Utilize the learnings from Week 6 to highlight your skills in global sourcing, procurement, and outsourcing which can also be of benefit to your target firm.
Format your assignment as if you would be giving a presentation to senior management.
Submit your assignment.
Signature Assignment Grading Guide
OPS/571 Version 8
Operations Management
Individual Assignment: Signature Assignment
Purpose of Assignment
The purpose of this assignment is for students to demonstrate mastery of operations management concepts and tools.
About Your Signature Assignment
This signature assignment is designed to align with specific program student learning outcome(s) in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion of their degree. The signature assignments may be graded with an automated rubric that allows the University to collect data that can be aggregated across a location or college/school and used for program improvements.
Resources Required
Content
Met
Partially Met
Not Met
Comments:
Developed a 700- to 1,050-word memo to a prospective employer outlining your credentials (including taking this class), all of the projects you have done for this class (Learning Team and Individual), and their impact on the businesses you have engaged with so a Senior Manager reading it would want to hire you as either an operations consultant or permanent employee.
Summarized the business case for each project.
Outlined what you specifically accomplished, assuming these projects were implemented their estimated impact on the business.
Utilized the learnings from Week 6 to highlight your skills in global sourcing, procurement and outsourcing which can also be of benefit to your target firm.
Total Available
Total Earned
105
#/105
Writing Guidelines
Met
Partially Met
Not Met
Comments:
The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements.
Intellectual property is recognized with in-text citations and a reference page.
Paragraph and sentence transitions are present, logical, and maintain the flow throughout the paper.
Sentences are complete, clear, and concise.
Rules of grammar and usage are followed including spelling and punctuation.
Total Available
Total Earned
45
#/45
Assignment Total
#
150
#/150
Additional comments:
