Dear respected 

I have project for System analysis and design if you don’t mind see the attachment you can find all of information. It is very important to me and my feature please if you don’t know or you can’t do it don’t destroy my feature. 

best wishes, Khalaf  

Pg. 04

Part 3: Design Phase

System Analysis and Design

IT243

College of Computing and Informatics

Introduction

You will conduct a systems analysis project by performing 3 phases of SDLC (planning, analysis and design) for a small (real or imaginary) organization. The actual project implementation is not required (i.e. No coding required.) You need to apply what you have learned in the class and to participate in the team project work.

Deliverables

This project should follow the main steps of the first three phases of the SDLC (phase 1, 2 and 3). Details description and diagrams should be included in each phase.

Part 1: Planning Phase
4 Marks

Learning Outcome(s):

LO1: Describe the role of analysis and design in software development.

LO4: Use most common analysis and design techniques with comfort.

Under this section, include the following:

· Project identification (Project Title, Project Description precisely stating the Core Problem to be solved, Primary Customer and Stakeholders)(1 mark)

· Feasibility studies (Technical Feasibility, Economic Feasibility and Organizational Feasibility)(1 mark)

· Adopt an SDLC development methodology(1 mark)

· List the Tasks to be Performed and Develop a Work Plan (Gantt Chart) 1 mark)

Answer:

Insert your diagrams inside this text box to manage the report layout

Part 2: Analysis Phase
3.5 Marks

Learning Outcome(s):

LO2: Recognize software requirements and analysis to properly assess the problem faced by the client and suggest an appropriate solution.

LO3: Design a system by applying principles and methodology of object oriented design.

In this section, you are required to determine the main business requirements; consequently, the following must be included:

· List the functional and nonfunctional business requirements for the system. (0.5 mark)

· Create Use Cases(1 mark)

· Model Processes (Data Flow Diagramming)(1 mark)

· Model data (ER modeling)(1 mark)

Answer:

Insert your diagrams inside this text box to manage the report layout

Part 3: Design Phase
1.5 Marks

Learning Outcome(s):

LO2: Recognize software requirements and analysis to properly assess the problem faced by the client and suggest an appropriate solution.

LO3: Design a system by applying principles and methodology of object oriented design.
LO4: Use most common analysis and design techniques with comfort.

Under this section, include the following:

· Select an architecture Design(1 mark)

· Provide the type of the Using Data Storage Design(0.5 mark)

Answer:

Insert your diagrams inside this text box to manage the report layout

Projectof IT243

Customer

Service

For

Electronic Store

Part 1: Planning Phase

Project Identification

In our group we decide to focus on an E-Store Customer Service. Customer Service is an important part of an organization because it is provide services to

customer

s before, during and after a purchase. Which is affect positively or negatively on the organization.

Problems:

1-Marketing current product.

2-Writing daily

report

of customer service actions.

3-Follow-up customer complains.

4-After-sales services.

5-Responding to inquiries.

Goals:

1-Gain customer satisfaction.

2-Achieve the highest sales rates.

3-Collect large database of customers.

Feasibility Study

1) Technical Feasibility:

· Users’ and analysts’ should be familiar with the application

Yes

· Project will be familiar with the new technology Yes

· Project size is good.

2) Economic Feasibility:

Economic feasibility is also called a cost-benefit analysis that identifies the financial risk associated with the project.

A) Development Costs:

Salaries: 12K per month

Hardware and software expenses: 60K one time.

B) Operational Costs:

Salaries for operation staff: 10K.

Software licensing fees: 50K.

C) Tangible benefits: This includes revenue that the system enables the organization to collect, such as increased sales. 30% Increased Sales.

D) Intangible benefits: Hard numbers to determine right now.

ROI = Total benefits – total costs.

3) Organization Feasibility:

Does the system ultimately will be accepted by its users and incorporated into the ongoing operations of the organization? Yes

SDLC Methodology

The plans created during this phase will help us to choose the project Methodology, manage time, cost, quality, change, risk and issues to ensure that you deliver the project on time

I have used waterfall model for many reasons

· It is simple and easy to understand it_

· It is easy to follow it; each phase has specific outputs.

· Each phase is processed and completed, and then the next phase is begun

· Verification at each stage ensures early detection of errors.

Gantt chart

Task

Assigned to

Start

End

Duration

Cost Analysis Preparation

Mohamed

4/11/2018

30/11/2018

26 days

Meetings

Ahmed

6/11/2018

6/12/2018

30 days

Gathering Requirements

Karim

20/11/2018

21/5/2019

180 days

Stakeholders Meeting

Mostafa

1/1/2019

2/2/2019

31 days

Meeting Minutes

Mahmoud

1/1/2019

20/1/2019

19 days

Displaying a simple model

Omar

2/2/2019

2/5/2019

90 days

Printing Documentation and Reports

Amr

1/6/2019

1/7/2019

30 days

Part 2: Analysis Phase

A) Functional requirements:

1-Marketing current product.

2- Writing daily report of CS.

3-Follow-up customer complains.
4-After-sales services.
5-Responding to inquiries.

B) Nonfunctional requirements:

1- Secure access of confidential data (customer’s details).

2- 24 hours availability.

3- Easy to maintain.

4- System should be portable for to different platforms.

5- Reliability.

Use cases:

	Importance level: High	ID: 1	Use case name: Receive customer inquiries by employee .
Primary Actor: employee second Actor: customer
Short description: This is use case describes how employee receives customer inquiries and how to answer them.
Trigger: Click on customer service icon
Type: External temporal
	Major output		Major input
	destination				Description		Source		Description
	employee	Answer	Online Store database	Customer account
	customer	Get inquiries
Information for steps	Major Steps performed
Get answer from customer service	1- employee receives the inquiries Emil 2- Looking for an answer to Inquiries 3- provides the answer to the customer 4- Re Send an email to ensure the feasibility of the solution

Description

Source

Description

Use case name: after sale services	ID: 2	Important level: high
Primary actor: employee Secondary actor: customer
Short description: this use case describe how employee serve out the after sale that customer need
Trigger: click on customer service icon
Type: External temporal
Major input:	Major output:
Destination
Request after sale service	Customer	Provide after sale service	Customer service dep
Major steps performed: 1- Employee receive the service customer need. (maintenance, transport and assembly) 2- Employee determine the concerned department . 3- Employee inform the concerned department. 4- Employee ensure the concerned department receive the order and schedule an appointment. 5- Employee receive a response from concerned department. 6- Employee response to the customer.	Information for steps: the concerned department customer

Importance level: High

Major output

Major input

destination

Description

Description

employee

customer

ID: 3	Use case name: Writing daily report of customer service actions
Primary Actor: employee second Actor: customer
Short description: This is use case describes what has been done in customer service field to show what has been achieved from work.
Trigger: press daily report icon.
Type: External temporal
Source
report	vendor	product Information
Complain
Information for steps Collect all information from Following-up with customer complains, and after-sales services, responding to inquiries. Daily report window will open New form create Send it to administration.	Major Steps performed 1- Collect all data from customer service section. 2- Click daily report icon. 3- Press add new report. 4- Write report details. 5- Click submit button.

Data Flow Diagramming:

Process no.1

ERD Diagram:

Architecture Design:

http://www.on-store.org

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Product

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Welcome..!!!

http://www.on-store.org

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Product

My Account

Customer Service

Live chat

Shopping cart

Contact us

http://www.on-store.org

Home

Product

Register

Customer Service

Live chat

Shopping cart

Contact us

Register

Welcome..!!! Firstname:—–Lastname:—–Address:—Zipcode:– Birthdate:—City:—Phone:—Email:—

My Account

Welcome..!!! Username:—Password:—- New Customer Your orders: ******** ******** ******** Service Requests:——- Saved Items:———- Recommendations:—————————————–

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Welcome..!!! Select Product: BestSelling:–NewProduct:– Buy Add to cart Complain

Data Storage Design

Multidimensional DBMS: A multidimensional database management system (MDDBMS) provides a multidimensional view of data. For instance, in multidimensional analysis, entities such as products, regions, customers and dates represent different dimensions.

MDBMSs are well known for their ability to present data in top level views. The main advantages of using a multidimensional database system are:

· Increased performance

· Easy maintenance

· Enhanced navigation and data presentation