Operations Management –

Assignment 1: Quick Trip Case Study

Complete an analysis of the QuickTrip. Assess the organizational layout, performance metrics, and the technology that is used to measure performance and connect with consumers.

The QuickTrip Case Study is available in the course shell. It is also available at the following link:

http://supplychainresearch.com/images/quik_trip

Write a six to seven (6-7) page paper in which you:

1. Evaluate QuickTrip operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.

3. Examine QuickTrip value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

4. Determine the different types of performance measurements that can be used to measure QuickTrip service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.

5. Examine the different types of technologies applied to QuickTrip service operations and evaluate how the technologies strengthen the value chain.

6. Use at least two (2) quality resources in this assignment that do not include the initial case study. Note: Wikipedia and similar websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

· Apply the concept of operations management.

· Compare and contrast the difference between a supply chain and a value chain.

· Analyze the types of measures used for decision making.

· Analyze the five key competitive priorities and their relationship to operations strategy.

· Analyze different types of technology and their roles in manufacturing and service operations.

· Use technology and information resources to research issues in operations management.

· Write clearly and concisely about operations management using proper writing mechanics.