Discuss what role end-users typically play in incident reporting? Should end users be encouraged to report suspicious occurrences? If so, why; if not, why not. What factors typically influence the end-user decision to report (or not report) a potential incident?

I need 250 words of discussion and 250 words reply for attached document
 

Sonal Pirani Discussion:

  When the end-users are involved in the process, they become the managers instead of just being a participant and from that point of view they do not just follow the current practices but also develop some new ones themselves and they become the clients who are engaged with both issue and arrangement.(Goulden,Bedwell, Rennick-Egglestone, Rodden & Spence, 2014). The end users should always be encouraged to report any incidents or suspicious activities because these any unintended or surprising episodes can lead to various consequences and lead to harm. Incident reporting events are progressively being drawn into the domain of execution management,with occurrence information being utilized to hold associations to account for security execution. Rather of using episode announcing frameworks to account for failure, they can be all the more gainfully used to create regimes of common responsibility for development.Moreover reporting also decreases the chances of the same or similar incident happening again. Hence any activity that is related to any safety issues or otherwise should be reported, categorized and the aim should be to increase the rates at which these are reported.
          The safety culture of the organization is stronger if there are higher number of incidents reported however these can lead to a few complications.If the same type of incident is reported repeatedly, it suggests that there is no action taken previously on it and the quality of the action is very poor. This trend might discourage others to report in future thinking that they might also be asked to wait for their chance or ignored because they have seen that happening before.While reporting an incident it is important to not be biased and keep in mind the quality. Since they are the first hand proof of what exactly happened during an incident, whether it be using a device or witnessing a program failure or witnessing an issue in healthcare or application, these end users helps in documentation and if they miss out on reporting it, the concerned authority might miss a very important opportunity and can end up in more failures going forward. Reporting frameworks give a foundation to detecting emerging dangers, exploring and clarifying serious incidents and unsafe occasions and for understanding and improving the practices and frameworks. It is always better to know and understand the issues in advance than to actually face them and find out about them later. (Macrae, 2016)
Goulden, M., Bedwell, B., Rennick-Egglestone, S., Rodden, T., & Spence, A. (2014). Smart grids, smart users? The role of the user in demand side management. Energy research & social science, 2, 21-29.