Manufacturing

and

Service

Process Maps

A foundation of operations in both manufacturing and service environments is vital in order to drive inefficiencies and examine ways to achieve greater supply chain integration with suppliers and customers. In this assignment, you will compare one manufacturing and one service driven company through creating visual representations of how the product or service is created and delivered, accompanied by a written summary.  

Select two companies of interest, one manufacturing company (e.g., a shoe company) and one service company (e.g., a technical support company). Provide a brief summary of each company including compelling evidence illustrating the company is either a manufacturing or a service company. Avoid selecting a company that could be arguably both.

Manufacturing

Research the manufacturing process for the selected company. Create a manufacturing process map. Explain the elements of infrastructure for the manufacturing company using flow charts and be sure to provide a key. Cite three to five sources to support your process map.

Service

Research the service process for the selected company. Create a service process map. Explain the elements of infrastructure for the service company using flow charts and be sure to provide a key. Cite three to five sources to support your process map.

Summary

Provide a 750-1,000-word summary describing the differences and similarities between manufacturing and service environments. For each company, identify if customer-introduced variability is available. If not, how would you implement flexibility for customer-introduced variability? How will a deep understanding of both manufacturing and service environments help you in your future or current career? Provide an example.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

RUBRIC

Criteria

Percentage

Excellent (100.00%)

Content

70.0%

Manufacturing   Process Map

2

5.0%

The manufacturing   process map makes meaningful connections, contains no gaps, and is thorough   and well integrated. Supporting sources illustrate a deep understanding of   the content.

Service Process   Map

25.0%

The service   process map makes meaningful connections, contains no gaps, and is thorough   and well integrated. Supporting sources illustrate a deep understanding of   the content.

 
Summary

20.0%

A summary   describing the differences and similarities between manufacturing and service   environments process thorough and well integrated. An example is provided   that illustrates a deep understanding of the content.

Organization and Effectiveness 

20.0%
 

Thesis   Development and Purpose

7.0%

Thesis is   comprehensive and contains the essence of the paper. Thesis statement makes   the purpose of the paper clear.

Argument Logic   and Construction

8.0%

Clear and   convincing argument that presents a persuasive claim in a distinctive and   compelling manner. All sources are authoritative.

Mechanics of   Writing (includes spelling,   punctuation, grammar, language use)

5.0%

Writer is clearly   in command of standard, written, academic English.

Format

10.0%

Paper Format (use of appropriate style for the major and   assignment)

5.0%

All format   elements are correct. 

Documentation of   Sources (citations, footnotes, references, bibliography, etc., as appropriate   to assignment and style)

5.0%

Sources are   completely and correctly documented, as appropriate to assignment and style,   and format is free of error.

Total   Weightage

100%