CrownInstitute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D

North Sydney Campus:

116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502

v2.1 Page 1 of 10

BSBWOR502 Lead and Manage Team Effectiveness

Assessment Task 1 – Case Study

Part A: Team Performance Planning Project

As the Marketing and Communications Manager for Football South East Coast (FSEC),
you are required to develop a team performance plan to support the new Operational
Plan.

You will also be required to meet with your team to discuss and document team actions
to achieve the Operation Plan. Actions will be recorded in the Team Performance
Planning template.

This assessment is to be completed in the simulated work environment in the RTO.

• Access to textbooks/other learning materials
• Computer and Microsoft Office
• Access to the internet

• Operational Plan
• Team Performance Plan Template
• Space for a meeting with a whiteboard

• Email template that would be sent to the team regarding upcoming meeting.
• Summary of meeting regarding workplace concerns
• Email template to the team with your completed team performance plan

For students’ performance to be deemed satisfactory in this assessment task, they must
satisfactorily address all of the assessment criteria.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 2 of 10

Carefully read the following:

Football South East Coast is sporting association based in a small town on the NSW South
Coast and is responsible for administration and development of football for the NSW South
East Coast. The association employs a General Manager, Operations Manager, Marketing and
Communications Officer, High Performance Athlete Development Officer, Marketing Officer,
Promotions Office, Administration Manager and Receptionist.

FSEC’s Vision is to be the number one sport played through South East NSW.

FSEC’s Mission is to grow football by supporting members and the football community
through, strong leadership, sound communication and the provision of a clear strategic
direction that secures the sport’s long-term prosperity.

Values listed in its current Strategic Plan include:

• Operating with trust and Integrity with each other, as well as with members and the
community.

• Customer focus through appreciation of interests and passion of our members and
the broader football community.

• Camaraderie through recognising the superior strength and efficiencies of good
team work

• Innovation through best practice and change
• Openness and transparency in communicating with our members, customers and

the broader community.

One of the organisation’s key strategic goals is to improve participation in community
football, specifically to increase the total number of players by 4% in 2018.
Another goal is to increase the participation of girls aged between 5 and 18 by 2% in 2018.

These goals have been translated into an Operational Plan for the organisation.
As the Marketing and Communications Manager, you are responsible for the following key
result areas: Membership Growth, Programs and Events and Volunteer Development.

Complete the following activities:

1. Prepare an email template that would be sent to the team (your assessor):
It should introduce and summarise the contents of the attachment, and ask them to
review it.
The email text should also invite them to attend a performance planning meeting.

Your email should include the date and time of the meeting, as well as the duration.
You will need to send your email at least 5 working days prior to the meeting.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 3 of 10

Your team members will be organised by your assessor, and will include at least two
other students as well as your assessor to represent the other FSEC positions.

2. Conduct a meeting with the team:
Prepare for a meeting with your team to discuss the new Operational Plan and to
develop a team performance plan by reviewing the organisational information provided
to you above, as well as the Operational Plan. Familiarise yourself with the Team
Performance Plan Template, as you will be completing this document after the meeting.

As communications manager, you are required, as a minimum, to cover the following
during the meeting:
• Provide an introduction to the meeting, including the purpose of the meeting
• Indicate to all team members that it is important for them to take an active role in the

planning meeting so that their ideas for implementing the strategic plan and
associated goals for the upcoming 12 months will be taken into consideration and
included in the team performance planning framework.

• Ensure that all team members have read the Operational Plan that you sent in the
email. Give them the opportunity to ask questions if anyone needs clarification. You
should explain to the team any parts of the Operational Plan that are not understood.

• Work with your team on each section of the performance planning template. Ask
your team for ideas and write them up on the white board.

During the meeting, your assessor (in the role of a staff member) will raise a workplace
concern during the team performance planning session. Concerns or problems that are
outside your authority will have to be discussed with the General Manager. Tell the team
that you will get back to them shortly with a response.

During the meeting, you will need to demonstrate effective interpersonal and
communication skills including:
• Team building techniques including clear explanation of goals and outcomes
• Asking questions and listening to responses to clarify understanding
• Active listening skills
• Respecting and acknowledging the views of others
• Non-verbal communication skills that encourage discussion and feedback, for

example, nodding, smiling, eye contact.
•

3. Write a summary of your meeting (your assessor):
Your summary should explain the workplace concerns in a few paragraphs.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 4 of 10

4. Complete your team performance plan:

Following the meeting, complete the Team Performance Plan Template, incorporating
the feedback that you received from the other meeting participants.

5. Prepare an email template that would be sent to the team (your assessor):
It should introduce and summarise the contents of the attachment.

The email text should include:
• A request for feedback on the team performance plan.
• A schedule of meetings for the next 12 months to support the implementation of the

actions documented in the performance plan. The schedule should commence
following the meeting date and for the next 12 months. You can decide on the
frequency of the meeting.

• An outline of the actions you intend to take to address workplace concerns, including
the feedback that you received from the General Manager.

• A brief overview of the training and development activities that you intend to
implement over the next 12 months to address training needs identified in the team
performance plan. You should include the details of at least two activities that you
have identified for the team as a whole and include the title of the activity, as well as
the date and location and outcomes of completing the activity.

Attach your team performance plan below your email template.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 5 of 10

Assessment Task 1

Student’s name:

Did the student:

Completed
successfully Comments

Yes No

Analyse and interprets information in relation to the
organisation’s goals and processes?

Explain key strategic information to the team?

Consult with team members to develop a team
performance plan based on the organisation’s
Operational Plan?

Seek team input into the development of the
performance plan?

Develop a team performance plan to record goals,
required outcomes and key performance indicators?

Demonstrate effective interpersonal and
communication skills including:
• Team building techniques including clear

explanation of goals and outcomes?
• Asking questions and listening to responses to

clarify understanding?
• Active listening skills?
• Respecting and acknowledging others’ views?
• Non-verbal communication skills that encourage

discussion and feedback?

Responds to workplace concerns through referral to
management?

Task Outcome: Satisfactory



Not Yet Satisfactory



Assessor signature

Assessor name

Date

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 6 of 10

Part A: Team Meeting Declaration

Student’s name: Date of Meeting:

Participants Name Signature

Assessor signature

Assessor name

Date

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 7 of 10

PART B: Professional Development Policy and Procedure Project

Task summary
This assessment task requires you to develop a simple policy and procedure for
professional development for Football South East Coast, as the organisation does not
currently have one.

This assessment is to be completed in the simulated work environment in the RTO.

Required

• Access to textbooks/other learning materials
• Computer and Microsoft Office
• Access to the internet

Submit

• Email template that would be sent to your assessor regarding the professional
development policy and procedures.

• Professional development policy and procedures

Assessment Criteria
For students’ performance to be deemed satisfactory in this assessment task, they must
satisfactorily address all of the assessment criteria.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 8 of 10

Carefully read the following:

Football South East Coast does not currently have a professional development process in
place and would like to introduce one to ensure the professional development of all staff
members.

A budget of $1,000 per annum is to be allocated to professional development for each staff
member is.

Complete the following activities:

1. Develop professional development policy and procedures for Football South East Coast
Conduct research by identifying and reviewing a range of professional development
policies and procedures that have been developed in similar scenarios.
The document should be approximately 2 pages

Your policy and procedures should include, as a minimum, the following:
• Purpose of the policy
• Scope of the policy – who it applies to
• Types of professional development that may be undertaken
• Process for identifying professional development needs
• Criteria for determining whether the professional development opportunity is

appropriate
• Budget allocated to each staff member
• Process for documenting and evaluating outcomes from professional development

2. Prepare an email template that would be sent to the team (your assessor).

It should introduce and summarise the contents of the attachment, and the benefits to
the team of participating in professional development.

Attach your professional development policy and procedures after the email template.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 9 of 10

Assessment Task 1
Marking Checklist for PART B

Student’s name:
Did the student:
Completed
successfully Comments
Yes No

Analyse and interpret information for use in
developing organisational processes?

Develop policies and procedures to support
team members to achieve performance
expectations and to achieve organisational
goals?

Communicate complex information in writing
through the use of clear and simple
language?

Develop policy and procedure according to
the required format?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

BSBWOR502 Assessment Task 1 v2.1 Page 10 of 10

PART C: Written Questions

1. Explain the origins and the concept of the term group dynamics.

2. Explain three aspects of group dynamics that can have a negative effect on team

performance.

3. Discuss in 3 to 4 paragraphs the phenomenon of social loafing in groups, its negative

consequences and the effect of group size and culture.

4. Discuss three strategies for preventing social loafing in groups.

5. Discuss in a paragraph the phenomenon of Groupthink.

6. Outline three advantages and three disadvantages of group decision-making.

7. Discuss three team-building techniques, using examples to illustrate your answer.

8. Explain the concept of a team consensus.

9. Discuss two methods that can be used to assist teams to reach consensus.

10. Explain four simple steps for resolving a workplace dispute.

11. Explain why is it important to have an effective dispute resolution process?

Task summary
Required
Submit
Assessment criteria
Assessment Task 1
Marking Checklist for PART A
Task summary
Required
Submit
Assessment Criteria
Assessment Task 1