1. What do you consider important regarding the planning of effective communication in international projects? 

Provide significant discussion information with APA citations for quotes or paraphrases and provide the research link that you have used to help you understand the question.

2.  

Why and how do communication styles differ from each other?

Provide significant discussion information with APA citations for quotes or paraphrases and provide the research link that you have used to help you understand the question.

ITS 832 CHAPTER 9
STAKEHOLDER ENGAGEMENT IN POLICY DEVELOPMENT: OBSERVATIONS AND

LESSONS FROM INTERNATIONAL EXPERIENCE

INFORMATION TECHNOLOGY IN A GLOBAL ECONOMY

DR. JORDON SHAW

INTRODUCTION

• Methodology
• Useful engagement tools
• Factors that support effective tool use

• Foundations of Stakeholder Engagement

• Cases

• Case comparison

• Discussion

• Conclusion

METHODOLOGY

• Policy making increasingly involves stakeholders
• Not just decision makers

• Technology provides many benefits
• Supports advanced complex modeling

• Allows more stakeholders to participate (engage)

• Stakeholder engagement

• Improves acceptance

• Increases policy quality

• Reduces iterations for re-work

• Two primary questions regarding technology tool use
• What types of engagement tools are useful?

• What factors support effective tool use?

STAGES OF THE POLICY PROCESS

FOUNDATIONS OF STAKEHOLDER ENGAGEMENT

• Stakeholder engagement enhances

• Accountability

• Efficiency in making decisions

• Good governance

• Stakeholder

• “Any group or individual who can affect or is affected by the achievement of an organization’s objectives.”

• First phase

• Stakeholder identification and analysis

• Stakeholder engagement

• Informing

• Consulting

• Involving

• Collaborating

• Empowering

CASES

• E-Government Strategic Planning in Afghanistan

• Renewable Energy Policy for Kosice, Slovakia

• Redesigning the European Union’s Inspection Capability for International
Trade

• Understanding Child Health Outcomes in New Zealand

• Transportation and Urban Planning Indicator Development in the USA

CASE COMPARISON

• Points of comparison

• Situation and approach

• Types of stakeholders and participation

• Methods for stakeholder identification

• Methods for stakeholder engagement

• Tools and technologies used

• Results

SUMMARY

• Stakeholder engagement is worth the effort

• Success starts with care in stakeholder identification

• Engagement helps build consensus

• Tools include
• Technology

• Legacy

• Experience helps to select the right tools for current stakeholders