For this discussion, you will take the complaint letter that you wrote for Homework #3, and paste it in your discussion.  Then underneath that, you will change roles and become a representative for the company.  You’ll reply to the complaint letter and try to create a positive outcome for both you and the customer.

What is that outcome?  It’s not necessarily to just give the customer everything that he or she asked for.  Remember, you work for the company fielding the complaint.  While the customer wrote a persuasive letter, you must persuasively write back.  You must both satisfy your company AND satisfy the customer.  

Post requirements:

Paste your letter from the homework into your post, then in at least 200 words, reply to the letter to create a positive outcome.

Complaint Letter

Student name

Institution affiliation

Date

Indicate (Full names,

Address,

City,

Date )

The manager

Wendy’s

888.624.8140

Georgia.

REF: COMPLAIN CONCERNING TOO SPICY-COLD BACKED POTATO’S

My name is (indicate your full names). I have been your customer for the last seven months and you have always served to be quality means and I have always anticipated for more different dishes in the future. However, the backed potatoes I was served on 4 March 2020 makes me change my mind. I believe I deserve better than the quality I was served despite being loyal to you for the last seven months since I moved to Georgia. From your slogan, ‘Fresh never frozen’ I thought I would always receive fresh well-cooked quality meals. The baked potato contradicts your slogan.

The freshness of the potatoes remains questionable. Looking from the colour of the baked potatoes it was a translucent brown colour. I could tell that the meal was in the heating drawer for hours. The potatoes were squishy which I believe was caused because they strayed in the bin all day. I believe this is not how you should treat you, customers. I have come forward with my complaint since I want better services in the future if am still convinced to remain your client. The fact that they were too spicy in addition to the fact they were not fresh made me sick.

You should not serve your customers with cold meals especially potatoes. Besides, it is good to ensure that the meals are spiced right to avoid poisoning your clients. I was not the only client who suffered due to this service. Make a follow up to improve this service to keep your clients at prey. I believe that I deserve a nice free meal of my choice. I deserve the free meal due to the poor service I received which made me sick.

Yours faithfully

(Your full names)

(Sign)