Jennifer Schiff reports at least 12 ways bad website design can affect your business.
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[…]whether you hire a professional web designer or plan to design your site yourself, if you want your online presence to look professional – and keep potential customers from bouncing – avoid these web design no-nos. Having an inconsistent style âIf your site has a dissonant color palette, does not follow typographical best practices ([regarding] kerning, leading, tracking, etc.) or uses inconsistent typography [multiple fonts and font sizes], it will not project professionalism to your audience,â and it will likely turn off prospective customers, says Pamela Webber, CMO, 99designs. Not making your logo clickable/go to the home page âAccording to KoMarketing, 36 percent of visitors will click the company logo to reach the home page,â says Laura Casanova, creative director, ONTRAPORT. Using obviously fake or stock images âWhile the use of stock photography may enhance elements of your websiteâs design, using these photos to represent your people [or products can come across as cheesy or inauthentic],â says Russell Frazier, digital marketing specialist, Visigility. Legal disclaimers will still be allowed, of course, but [sites] trying to get your email address before allowing you to read a blog post [or whatever content you were searching for] may start to [see a]
1. Using a splash page
âSplash and [entrance] pages really have no value in today’s online world,â says Janyer Dominguez, vice president of web development, iPartnerMedia. âThey [just] run up your website’s bounce rate because users can’t [immediately] find what they’re looking for, so they [leave].â
Instead of using a splash page, âyour website should have a standard home page,â he says. âIf you want to communicate a message or trigger an interaction, then use a modal or popup window. Using a standard home page [also] helps with SEO.â
2. Having an inconsistent style
âIf your site has a dissonant color palette, does not follow typographical best practices ([regarding] kerning, leading, tracking, etc.) or uses inconsistent typography [multiple fonts and font sizes], it will not project professionalism to your audience,â and it will likely turn off prospective customers, says Pamela Webber, CMO, 99designs. To avoid style conflicts and create a consistent look for your web or ecommerce site, âbe sure to create a brand style guide first and follow it consistently throughout your website design.â
3. Confusing navigation
Donât make it hard for visitors to navigate your site and find what they are looking for quickly (in just a click or two). Keep navigation simple by using a horizontal menu with short descriptive labels (typically no more than seven items) across the top of each page, with one level of dropdown menus. Also, be sure to include a search box at the top of each page, either in the upper-left or upper-right corner.
[ Related: 5 digital retail trends that will be big in 2017 ]
4. Not making your logo clickable/go to the home page
âAccording to KoMarketing, 36 percent of visitors will click the company logo to reach the home page,â says Laura Casanova, creative director, ONTRAPORT. But if the logo isnât clickable, they may think the site is broken and leave. âTo easily make your logo clickable, just put your tag between an opening tag and a closing tag, and it becomes active and clickable.â
5. Using too many (big) images (or animations or videos)
âImages [and animations and videos] are weighty, and too many on a web page can significantly slow down your site,â says Webber.
And âan Adobe study found that 39 percent of people will stop engaging with a website if the images take too long to load,â says Casanova. âAt the risk of losing almost half your visitors, use a free online image optimizer, such as Optimizilla, to reduce your imageâs pixel count without compromising quality, ensuring a shorter load time for visitors.â
You should also consider âoffering optimized/lightweight versions of pages for those with slow connections,â says Webber.
6. Using graphics for text
âAll text on a website should be crawlable by search engine bots,â says Dominguez. However, âhaving images as text prevents search engines from crawling your website, which in turn will reflect negatively on your SEO. Images as text will also make your website slower. [So] refrain from using images as text at all cost.â
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s need to keep in mind in 2017 ]
7. Using obviously fake or stock images
âWhile the use of stock photography may enhance elements of your websiteâs design, using these photos to represent your people [or products can come across as cheesy or inauthentic],â says Russell Frazier, digital marketing specialist, Visigility. âWe all know the smiling lady with the headset does not work for you. Pull out your own camera or hire a local photographer to take real photos of your team [and products]. Your prospective customers will find this far more authenticâ and will be more likely to trust and buy from you.
8. Not embracing white space
âBy using white space, your content delivers a greater impact to the reader,â says Sarah Matista, marketing manager, Vistaprint Digital. âWeâve all seen sites that are chock full of text and graphics. Theyâre distracting, and you end up retaining very little, if any, information. Thatâs the opposite of your websiteâs purpose. [Instead] use discretion and include more white space.â
9. Having automated music or sound
âSites should not have automated music or sound,â states Ed Brancheau,CEO, Goozleology. âYes, it’s sometimes okay to have a video be automated to catch the visitor’s attention, but automated audio is jarring and problematic. In split tests that we ran, automated audio so drastically reduced on-page time that we never even consider it anymore.â
10. Overusing interstitials
âInterstitials are web pages displayed before or after an expected content page,â says Adam Gingery, SEO specialist and copywriter, DMi Partners. âNot only are interstitials unbelievably annoying, but Google recently announced a penalty for overly intrusive interstitials. Legal disclaimers will still be allowed, of course, but [sites] trying to get your email address before allowing you to read a blog post [or whatever content you were searching for] may start to [see a] drop in [their] rankings,â and an increase in their bounce rate.
âStuffing a page with too many interstitials – [whether] full-screen, pop-ups [or] slide-in – in a bid to raise ad revenue⦠is a major design flaw, [which] hampers UX,â says Ankitaa Gohain Dalmia, founder & digital marketing strategist, AnksImage. âTo fix this, interstitials should [only be used if required by your] content strategy, not [by] ad revenue strategy.â
Better yet, says Gingery, âjust get rid of the interstitial and earn subscribers some other way.â
[ Related: 12 easy ways to lose your ecommerce customers ]
11. Not checking for cross-browser compatibility
âSome designers forget to check their designs across different browsers, and visitors end up looking at odd or simply broken websites on different browsers,â says Gohain Dalmia. âOne way to fix this is by using [a cross-browser compatibility testing tool] before going live.â
12. Not making your site mobile friendly
âIn 2015, mobile users surpassed desktop users and Google told us that they are giving higher priority to websites that have some type of mobile experience,â says Mark Tuchscherer, president, Geeks Chicago. âYet we still have designers and developers allowing clients to only have a desktop version of their websites. Everyone must have a responsive website in 2017, and trying to pass off your desktop site to mobile users is the biggest no-no. Not only will this make you look bad to visitors but search engines will also not be your biggest fan.â
Schiff, Jennifer Lonoff
.CIO; Framingham (Mar 2, 2017).
12 ways bad web design can hurt your online business – ProQuest
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