6 – 10 pages (not including title page, table of contents and Works Cited) 12-point font, 1.5 spaced; 

disaster legalRISK MANAGEMENT

TMGT 221 – Major Project – Marking

This grading rubric has been provided to help you know in advance what types of things you need to consider putting into your assignment and will enable your instructor to organize their comments so you might see the areas which you need to work on most.

Learners should not consider the rubrics and categories as providing some absolute formula out of which they could or your instructor could calculate a final grade. Marking assignments is complex and considers both analytic [based on the rubric] and holistic [the whole assignment] judgment.

This assignment is designed to provide learners to demonstrate an understanding of the process and requirements for preparing a risk management plan and to apply that understanding by using research and critical and original thought expected in a 2nd year course.

Paper Topic:

Group members:

10

10

20

Requirements:	Out of… you got…
Chose an actual, specific hospitality or tourism business, corporate business or Small Medium Enterprise business. Either: Identified a specific disaster. Examples of a disaster: major earthquake, avalanche, landslide, major fire, major flood, tsunami, large rogue wave, hurricane, volcano eruption, lightning strike and resulting fire, serious epidemic outbreak, riot (or very large unruly crowd), or terrorist attack; or Examined an existing plan and then examined gaps and sought to improve the plan or develop a new risk management plan.		20
Identified the legal risks of the disaster by examining and analyzing the organization’s operations.			10
Evaluated the risk of the specific disaster and assessed the probability and severity of loss.
Devise a risk management plan that either avoids, eliminates, reduces, transfers or retains the risk.
Advised on how to implement and carry out the plan and also how to monitor and revise the plan. Incorporated two [2] suggestions from the Risk Panel class. Advice is practical and “do-able” in the real world.	30
Professionalism: structure of writing is sound; assignment length = 6-10 pages and no grammar, spelling or format errors that distracts from central message. APA referencing used.
TOTAL FOR THIS ASSIGNMENT	/100

TMGT

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2

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Group Presentation Evaluation Form

GROUP MEMBERS:

EVALUATOR: ___________________________________ TOTAL MARK: /100

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The purpose of the presentation was unclear The purpose of the presentation	The purpose of the presentation was clear was clear
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The introduction to the presentation was unclear or title	The introduction to the presentation was clear
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The presenters did not engage the audience right away	The presenters engaged the audience right away
The presenters provided information in a confusing sequence	The presenters provided information in a logical sequence with flow
The presenters read directly from notes with little eye contact with the panel	The presenters referred to notes but looked at the panel often
Criteria, method, recommendation or conclusion with results was not presented	Criteria, method, recommendation or conclusion with results was presented
The visual aids did not effectively support the presentation	The visual aids directly supported the presentation
The recommendations or conclusion was poorly supported	The recommendations or conclusion was strongly supported
The criteria was not analyzed and set out in a clear way	The criteria was analyzed and set out in a clear way
The presenters were unprofessional, unprepared and disorganized	The presenters were professional, prepared and organized

TOTAL MARKS FROM ABOVE: / 100 /15

Presentation Strengths:

Presentation Weaknesses:

Other Comments:

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Bus\179\A0084

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OPERATIONAL RISK MANAGEMENT PLAN

A: INTRODUCTION

The purpose of this assignment is to create an opportunity for students to examine a specific hospitality or tourism business and its disaster management plan.

You may wish to use material from our course, our text, government sources, libraries, industry representatives, the Internet, etc. You should refer to the laws in BC if the business is in BC, but if you are in another jurisdiction (Alberta, Washington State, Thailand, China, etc.) you should refer to the laws in that jurisdiction (and include specific statute references).

You will prepare a written Report (details noted below) and present (20 minutes) the report to another group.

B: EXPECTATIONS

Your group will:

1. choose an actual, specific hospitality or tourism business, corporate business or Small Medium Enterprise business (that is of interest to you) in a specific location in the world.

Either:(I choose Westin Hotel in Vancouver BC Canada)

Identify a specific disaster. Examples of a disaster: major earthquake, avalanche, landslide, major fire, major flood, tsunami, large rogue wave, hurricane, volcano eruption, lightning strike and resulting fire, serious epidemic outbreak, riot (or very large unruly crowd), or terrorist attack; or

Examine an existing plan and then examine gaps and seek to improve the plan or develop a new risk management plan.

2. Identify the legal risks of the disaster by examining and analyzing the organization’s operations.

3. Evaluate the risk of the specific disaster and assess the probability and severity of loss.

4. Devise a risk management plan that either avoids, eliminates, reduces, transfers or retains the risk.

5. Advise on how to implement and carry out the plan and also how to monitor and revise the plan. What you are aiming for is a plan that this business could put into place now. Reality check: advice is practical and “do-able” in the real world (putting selves in position of the management team and asking, “would we ‘buy’ the advice you have just been ‘selling’ us?

6. Incorporate at least TWO [2] suggestions from the Risk Panel presentation.

C: THE REPORT

The Report will have as follows:

1. 6 – 10 pages (not including title page, table of contents and Works Cited) 12-point font, 1.5 spaced;

2. headings and (where necessary) subheadings; it should be mostly in paragraphs and sentences, although some information may have to be in point form or in tables;

3. a separate Cover page indicating the specific business, the type of disaster, our course, instructor, date, city, and your names;

4. a separate “Works Cited” page using APA format;

5. attached copies of documents as Appendices, if applicable;

6. no more than one page that covers the history or description of the event.

Due date and time: Sunday, March 15, 2020

D: THE PRESENTATION

The Presentation will be as follows:

1. Groups will present an overview of their paper with a reference to risk management recommendations. The presentation will be to another group acting as the management team of the business subject of your paper. You can use Power Point or any other presentation software.

2. Each presentation should take approximately 20-25 minutes.

The Presentation is worth 10% of the course mark, and it will be evaluated on the basis of the Presentation Marking Rubric found on D2L.

Due date and time: A 20 minute class time slot on March 16, 2020.

Sunshine Village Ski Resort

Verdant Creek Wildfire in Banff, Alberta

TMGT-221-X01

Law & Risk Management in Tourism

Odette Coccola

March 29, 2018

Victoria, BC

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Table of Contents

Sunshine Village Ski Resort and the Verdant Creek Wildfire …………………………………………

3

Legal Risks ……………………………………………………………………………………………………………………………..

4

Probability & Severity of Losses …………………………………………………………………………………………

6

Risk Management Plan Recommendations ………………………………………………………………………. 6
Maintain Insurance Coverage ………………………………………………………………………………………………………….

7

Collect Personal Information from Resort Guests …………………………………………………………………………. 7
Fuel Thinning Treatments ……………………………………………………………………………………………………………….. 7
Implement an Evacuation Plan ………………………………………………………………………………………………………..

8

Activation Procedure ………………………………………………………………………………………………………………………………….. 8
Communication Methods …………………………………………………………………………………………………………………………… 8
Information Requirements …………………………………………………………………………………………………………………………. 8
Standard Procedures …………………………………………………………………………………………………………………………………….

9

Risk Management Implementation and Revision …………………………………………………………..

10

Implementation, Monitoring, and Revising the Plan ……………………………………………………………………

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Sunshine Village Ski Resort and the Verdant Creek Wildfire

Every year Western Canada is struck with wildfires that run rampant through the interior during

the summer months. Because of the extremity and unruly nature of wildfires, all firefighters and

rescue workers can do is attempt to maintain the fire, and prevent it from spreading and effecting

a larger area. On July 20, 2017, a wildfire was sparked by a lightning bolt in Kootenay National

Park and Mount Assiniboine Provincial Park, and promptly grew to approximately 2500-3000

hectares (“Update, July 20,” 2017). The wildfire became known as the ‘Verdant Creek Wildfire’

and was approximately 25 kilometers from the town of Banff, Alberta, and 2.5 kilometers away

from Sunshine Village Ski Resort (“Update, July 20,” 2017). The Parks Canada incident

management team, as well as BC Parks and BC Wildfire Services immediately began working to

manage the fire and limit its reach. During the early days of the wildfire, Parks Canada was in

close contact with Sunshine Village Chief Operating Officer (COO) Dave Riley, and they made

the executive decision to close Sunshine Village Ski Resort immediately in order to use the

property as a staging area to allow the crews to manage the fire more closely (“Update, July 20,”

2017).

While management at Sunshine Village was hoping to avoid this outcome, they were fully

prepared to take quick action when necessary. Upon receiving the news of the impending closure,

COO Riley informed his appointed risk management team. On July 21, the resort’s staff was able

to find alternative accommodation for their guests and approximately 160 people were relocated

from Sunshine Village to other Banff reservations (Schmidt, 2017, para. 2). Riley stated that to

protect the building during the closure, there were sprinklers and pumps in place surrounding the

building should they become necessary (“Verdant creek wildfire in Kootenay,” 2017, para. 6).

The initial closure lasted three days, and by July 24, the resort was reopened (“Update, July 24,”

2017). However, by July 31, Sunshine Village had again been ordered to close in order to become

the official control center to manage the wildfire, which had since spread to 11,000 hectares

(“Update, August 2,” 2017). Parks Canada, BC Parks staff, and firefighters moved into the area,

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and staff returned to the resort in order to help serve the fire fighting teams. Sunshine Village was

very well equipped for this transition, and believed it was in their best interest to do everything

possible to manage the fire in order for them to resume business promptly (Tucker, 2017, para. 6).

Sunshine Village managed the risk of the Verdant Creek Wildfire very well. COO Dave Riley was

in constant communication with Parks Canada during these times, and as soon as any command

was given they were prompt in their actions and with their media statement releases. They kept

the public incredibly informed and ensured the safety of all guests and staff was their number one

priority.

The closure of Sunshine Village was lifted on August 9, 2017 after a 7-day closure (“Update,

August 9,” 2017). While their official risk management plan was not found, based on the

information above, below is a list of some risk mitigation tactics that Sunshine Village Ski Resort

had established before the disaster took place:

– Proper communication channels

– Designated risk management team

– Timely media releases informing the public of what was happening daily

– Evacuation plan

– Guest and staff relocation plan

– Sprinklers and pumps surrounding the building

– Proper grounds maintenance

– Insurance

Legal Risks

Hotels inherently carry numerous legal risks and liabilities due to the nature of their business, as

they owe a fiduciary duty to all individuals who are occupants of their inn. It is within the

responsibility of the innkeeper to ensure the safety of all guests and employees on the premises,

including their personal property. The legal risks faced by Sunshine Village Ski Resort in the

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case of a wildfire include death or injury of employees or guests, and damage to guests property.

If the resort does not have appropriate processes and practices in place to handle the disaster,

guests or employees could pursue legal action against the business citing negligence for acting

carelessly in the situation and they would seek damages.

A hypothetical situation is outlined below that details the risks faced by the ski resort in the case

of a wildfire and potential defenses from both parties.

Jim and Sherry Clark decided to book a week long stay at Sunshine Village resort to celebrate their

25th anniversary. During their stay, wildfires in the region began to spread which resulted in Parks

Canada issuing an evacuation alert. Due to the management team at Sunshine Village not

informing their guests of the potential evacuation, when guests were ordered to leave the building

they did not have time to gather belongings. The Clarks decided to sue Sunshine Village Ski

Resort.

In the case Clark v. Sunshine Village, the Clarks would argue negligence citing that but for the

hotel staff not warning them of the dangerous situation they would not have lost their belongings;

they would have to prove that the resort owed them a duty of care, failed to fulfill their duty of

care, and acted carelessly by not warning guests of a possible evacuation. Sunshine Village Ski

Resort would argue that they are not liable for the guests lost belongings, as section 7 of the

Innkeepers Act of Alberta states that “an innkeeper is not liable to make good to the innkeeper’s

guest any loss of or injury to property brought to the innkeeper’s inn” (“Innkeepers Act,” 1980).

Additionally, Sunshine Village would argue that the forest fire was an act of god seeing them not

liable for any losses suffered as a direct result.

It is hard to say for sure what ruling a judge would come to but it would most likely be in the

plaintiffs favour. The innkeeper owes a duty of care to guests, that includes the safety of them

and their belongings. It should have occured to the innkeeper sooner that the encroaching forest

fire could pose a serious threat to guests and their property. The key to this case is the

“foreseeable danger” aspect of the tort of negligence, which is the thick smoke.

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Probability & Severity of Losses

Because of the location of Sunshine Village Ski Resort, the probability of wildfires affecting the

resort is very high. During a typical year, Canada sees approximately 9000 wildfires across the

country, which burn an average of 2.5 million hectares (“Farmzone,” para. 2). Western Canada

specifically has a high probability of wildfire risk due to the abundance of forested areas across

the region. In 2017 there was over 1.2 million hectares of land burned in British Columbia alone,

causing 65,000 British Columbians to be displaced from their homes (Donnelly, 2017). The

probability is extremely high, and with 2017 being the worst year for wildfires in Western Canada

in history, businesses need to take all steps necessary to prevent and mitigate the risk of wildfires

in the future (Donnelly, 2017).

The severity of losses caused by a wildfire is very high. The disaster could threaten or cause guests

or employees of the ski resort to be injured or killed. Furthermore, the business could face physical

or financial ruin if the firefighters are not able to contain the fire and the resort is destroyed as a

result of the flames. In this case, Sunshine Villages would have to halt operations until they are

able to assess the damage and rebuild the resort, which could have a negative impact on their

reputation.

Risk Management Plan Recommendations

The implementation of a risk management plan is essential for Sunshine Village to mitigate the

threat that major wildfires present to their operations. Despite the natural disaster being out of the

control of the ski resort, various practices, policies, and procedures can be established to protect

guests and the business operations from the serious risk (Webster, 2017, p. 235).

The following recommendations have been designed for two purposes: to minimize the real risk

of a wildfire occurring and to reduce the impact if the serious disaster does strike.

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Maintain Insurance Coverage

To transfer the risk of the disaster, it is advised that Sunshine Village purchases insurance annually.

The ski resort should invest in fire insurance that corresponds to the actual value of the property.

With this coverage, the insurer will reimburse the business for “…costs of rebuilding or replacing

damaged property” (“Business interruption insurance,” para. 2).

Additionally, it is critical for Sunshine Village to obtain business interruption insurance, because

the resort is located in a region that is prone to major wildfires in the summer months. This

insurance policy will protect the stability of the business when it must cease operations for a period

of time by covering operating expenses and income that would have been generated during the

temporary closure (“Business interruption insurance explained,” para. 3-6).

Collect Personal Information from Resort Guests

Sunshine Village can reduce the risk of injury or death in the event of a full scale evacuation by

collecting and recording personal information of all guests provided with accommodation. Upon

arrival, guest service agents should collect the following information: name and address of guest

and all individuals within their party, date of arrival, and planned departure date. Accurately

entering this data into the guest register will assist the hotel’s management team to ensure that all

guests have safely evacuated the building and have been accounted for.

Fuel Thinning Treatments

Fuel thinning is the process of minimizing the risk of a wildfire starting or spreading by “…

[leaving] mature and deciduous trees while removing ground brush and debris, pruning lower

branches and removing tight second growth trees” (“Wildfire protection strategy, para. 12). Trees

will be removed strategically to create a greater distance between each trunk and to keep those

species that are resistant to the flames. By engaging in this preventative action the ski resort can

minimize the risk of a wildfire starting or spreading.

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Implement an Evacuation Plan

When a wildfire causes Sunshine Village to relocate hotel guests and employees it is critical for

the management team to have a process to safely evacuate all people in an orderly fashion. The

precoding paragraphs describe the steps of the evacuation plan in detail.

Activation Procedure

If the disaster is perceived to threaten the safety of the public Parks Canada will order Sunshine

Village to shut down operations and evacuate the property (Slimm, Neufeld, & Tucker, 2017, para.

2). When this alert is received by the resort’s management team they will then inform guests and

employees of the local emergency and the next steps of action.

Communication Methods

Upon the issuing of an evacuation, the resort’s management team will communicate the order to

guests by making face-to-face contact; this will be accomplished by assigning individuals to

various floors of the resort to knock on every guest room door. Employees of Sunshine Village

will be informed of the situation by a phone call to their department or face-to-face contact from a

member of the management team.

Information Requirements

When members of the management team make contact with resort guests or employees, they will

inform them of the potential risk to their life and instruct them on the standard procedures of the

evacuation. They will provide them with any pertinent information that has been issued by Parks

Canada such as road closures. Furthermore, the staff will advise individuals to pay attention to

local radio stations for new updates and instructions regarding the wildfires.

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Standard Procedures

During periods where the is chance of a wildfire occurring, the guest services staff should be

required to inform guests, upon their arrival at the resort, on what to do in an emergency

situation. This precautionary action will facilitate an efficient removal of all persons from the

building, which will reduce the risk of guests or employees being injured or killed.

Furthermore, after guests have booked their room(s) they should receive a personal email from a

guest services agent to advise them to prepare an emergency preparedness kit for their

stay.

Two

essential items that should be recommended are a flashlight and a radio (“Sun peaks mountain,”

2010, p. 10).

The resort staff should communicate to guests that they will be notified of any wildfires in the

region that could give reason for an alert to be issued. When Parks Canada issues an alert guests

will be “warned of imminent threat to life and property, and [will be] asked to be ready to leave

on short notice” by the resort’s management team (“Sun peaks mountain,” 2010, p. 16). At this

time, guests will be required to gather all persons or pets in their party, important belongings, and

a personal emergency kit. If wildfire activity worsens to the point of an evacuation order, guests

will be asked to immediately leave the premises to report to the specified evacuation reception

center in Banff (“Sun peaks mountain,” 2010, p. 10). The resort guests will be provided with food,

water, and clothing if necessary at this location. Additionally, the volunteers at the reception center

will ensure that the friends and family of the evacuees are informed of their safety and

whereabouts. Once the management team at Sunshine Village has found accommodation for all

guests, they will make personal contact and organize transportation for guests from the center to

the hotel.

When the wildfire has been controlled and Parks Canada removes the evacuation order guests will

be permitted to return to Sunshine Village to obtain their personal belongings or to continue their

stay.

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Public Relations and Media Arrangements

When a wildfire causes Sunshine Village to stop operations, it is crucial for the business to appoint

a communications manager to maintain “…a positive public image and reputation” (“What is pr?,”

para. 5). The resort can compensate guests whose stay was disrupted by the wildfire by providing

them with a full refund or a discount on their bill. Moreover, future guests who are no longer able

to stay at Sunshine Village due to the closure can have their deposits refunded. Although these

actions will be costly for the business they will be beneficial for long term operations, as the

courteous service will keep a good relationship between the business and the guests. The ski resort

can maintain relationships with their employees by compensating them for loss of wages during

the period when they were not able to work.

The communications manager can protect Sunshine Village from financial ruin by focusing on

strengthening business relationships with the resort’s guests and employees. If guests are satisfied

with how the organization handled the disaster they will be more likely to return to the resort for

their next vacation in Banff. Additionally, the staff members will be inclined to continue working

for the business if they feel that their best interests were taken into account during the closure of

the resort.

A press release can be issued by the communications manager to inform the public on how the

organization effectively handled the evacuation. The statements provided to the media should

emphasize how Sunshine Village ensured the safety of their guests and employees, because this

will serve as positive advertising for the business. Additionally, the press release should state that

the resort intends to reopen when the evacuation order has been rescinded, so that existing and

future guests remain confident in the operations of Sunshine Village.

Risk Management Implementation and Revision

To implement a risk management plan businesses must follow a set of specific and planned actions

to reduce the possibility of any uncertainties that could arise. Producing a contingency plan is

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important, however without proper implementation it is impossible to achieve an optimal

performance that is able to adapt to changing conditions. Establishing and utilizing the risk

management plan will successfully result in the optimal input of safety precautions in the following

areas of the organization which are: assignment of individual responsibility associated with

significant risks to property and other individuals, commitment to the overall risk management

plan where the staff, property, and other outside entities are involved, allocation of resources where

management and staff have the proper training required to follow and utilize the plan, and finally

the ability to carry out responsibilities that specific individuals are held accountable for (“Guide

for the process,” 2012, p. 103-104).

Implementation, Monitoring, and Revising the Plan

Properly implementing a risk management plan as well as improving that plan to reduce and

eliminate any future risks takes a well motivated team that is on board with developing the plan,

but also highly skilled and capable to carry it out.

For an organization to be prepared, firstly they must have ongoing training as well as development

for staff members. An example of this is that the resort could invest in providing their management

team will first aid training. However, all individuals working at the property should be aware of

the evacuation routes, emergency notification systems, chain of command, post evacuation

protocol, and safety equipment (O’Donnell, 2017). In addition, it is essential to complete frequent

evacuation drills to ensure that employees are familiar with the procedure and their specific roles.

It is critical for Sunshine Village to build connections with Parks Canada and local emergency

services, so that all parties are prepared to work together in the case of a disaster. Furthermore, the

resort should develop a relationship with hotels in the local area that could potentially

accommodate their guests when Parks Canada orders their premises to be evacuated. These

networks will result in the resort being prepared for emergency alerts.

Testing and maintaining safety equipment such as fire extinguishers, smoke alarms, carbon dioxide

detectors, and first aid inventory is a top priority for implementing and monitoring the plan. Having

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regular fire and safety inspections completed will eliminate or reduce the risk of a wildfire occuring

and/or spreading.

Another way to properly revise the risk management plan is by keeping accurate records of

previous plans and actions taken. Doing this can create documentation that lists what some of the

past risks to the property were, and inform new management and staff as to what the probability

of them happening again could be.

After evaluating the level of risk that a wildfire poses to Sunshine Village Ski Resort and reviewing

the action taken by the organization during the Verdant Creek Wildfire last summer our team has

developed recommendations to transfer, avoid, and reduce the risk of a similar disaster occuring

in the future. In conclusion, our team advises that the management team at Sunshine Village Ski

Resort devises a new risk management plan to incorporate the various recommendations

mentioned above. To ensure that the plan is carried out efficiently in the case of an emergency, we

suggest that the the resort’s staff frequently monitors and updates the plan to ensure it is relevant.

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Work Cited

(2010, September). Sun peaks mountain resort evacuation plan. Retrieved March 9, 2018, from

https://tnrd.civicweb.net/document/4986

(2012). Guide for the process of managing risk on rapid renewal projects. The National

Academies Press, 103-109. Retrieved March 26, 2018 from

https://www.nap.edu/read/22665/chapter/11#106

(2017). Update, August 2, 2017: Verdant creek wildfire. Retrieved March 15, 2018 from

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/aout-august-02

(2017). Update, August 9, 2017: Verdant creek wildfire. Retrieved March 15, 2018 from

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/aout-august-09

(2017). Update, July 20, 2017: Verdant creek wildfire. Retrieved March 15, 2018 from

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/juillet-july-20

(2017). Update, July 24, 2017: Verdant creek wildfire. Retrieved March 15, 2018 from

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/juillet-july-24

(2017). Verdant creek wildfire in Kootenay national park within 2km of sunshine village.

Retrieved March 15, 2018 from http://www.cbc.ca/news/canada/calgary/sunshine-

wildfire-kootenany-verdant-creek-resort-ski-banff-1.4212643

(2017). Verdant creek wildfire still burning out of control but hasn’t jumped continental divide.

Retrieved March 15, 2018 from http://www.cbc.ca/news/canada/calgary/verdant-creek-

fire-sunshine-out-control-wildfire-alberta-sunshine-village-parks-canada-1.4230229

(n.d.). Business interruption insurance explained. Retrieved March 6, 2018 from

https://www.alignedinsuranceinc.com/business-interruption-insurance/

(n.d.). Business interruption insurance. Retrieved March 6, 2018 from

https://www.hubinternational.com/en-CA/products/business-insurance/business-

interruption-insurance/

(n.d.). Ski law for beginners, intermediates and experts. Retrieved March 19, 2018, from

http://www.chalatlaw.com/ski-law-beginners-intermediates-experts/

(n.d.). What is pr? Retrieved March 9, 2018, from https://publicrelationssydney.com.au/what-is-

pr/

(n.d.). Wildfire protection strategy. Retrieved March 7, 2018 from

https://www.whistler.ca/services/emergency/fire/wildfire-protection-strategy

(n.d). Farmzone: Forecasts and observations. Retrieved March 19, 2018 from

http://www.farmzone.com/index.php?product=forestfire&pagecontent=firebasics

https://tnrd.civicweb.net/document/4986

https://tnrd.civicweb.net/document/4986

https://www.nap.edu/read/22665/chapter/11#106

https://www.nap.edu/read/22665/chapter/11#106

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/aout-august-02

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/aout-august-02

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/aout-august-09

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/aout-august-09

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/juillet-july-20

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/juillet-july-20

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/juillet-july-24

https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-verdant/juillet-july-24

http://www.cbc.ca/news/canada/calgary/sunshine-wildfire-kootenany-verdant-creek-resort-ski-banff-1.4212643

http://www.cbc.ca/news/canada/calgary/sunshine-wildfire-kootenany-verdant-creek-resort-ski-banff-1.4212643

http://www.cbc.ca/news/canada/calgary/verdant-creek-fire-sunshine-out-control-wildfire-alberta-sunshine-village-parks-canada-1.4230229

http://www.cbc.ca/news/canada/calgary/verdant-creek-fire-sunshine-out-control-wildfire-alberta-sunshine-village-parks-canada-1.4230229

https://www.alignedinsuranceinc.com/business-interruption-insurance/

https://www.alignedinsuranceinc.com/business-interruption-insurance/

https://www.hubinternational.com/en-CA/products/business-insurance/business-interruption-insurance/

https://www.hubinternational.com/en-CA/products/business-insurance/business-interruption-insurance/

https://www.hubinternational.com/en-CA/products/business-insurance/business-interruption-insurance/

http://www.chalatlaw.com/ski-law-beginners-intermediates-experts/

http://www.chalatlaw.com/ski-law-beginners-intermediates-experts/

What is PR?

What is PR?

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https://www.whistler.ca/services/emergency/fire/wildfire-protection-strategy

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Sunshine Village among Banff National Park areas closed due to Verdant Creek wildfire

Sunshine Village among Banff National Park areas closed due to Verdant Creek wildfire

Sunshine Village among Banff National Park areas closed due to Verdant Creek wildfire

Sunshine Village to become ‘command centre’ for Verdant Creek firefighting efforts

Sunshine Village to become ‘command centre’ for Verdant Creek firefighting efforts

http://solr.bccampus.ca:8001/bcc/file/fdb68dba-0709-4778-a2f7-af8bafd84fa9/1/Introduction-to-Tourism-and-Hospitality-in-BC-1484693059

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