Question 1:
How can Helen and Jesse be creative about recruiting top-notch people for the housekeeping department?
Helen and Jesse have to create an atmosphere in which people believe in strategy, believe in management decisions, and believe in their work in order to create recruiting top-notch people for the housekeeping department. Additionally, people believe in management decisions, there is an enthusiasm within an organization. According to Chowdhury, 2000 such an atmosphere makes an organization do well; furthermore, successful leaders make this sort of environment equally inside and outside the organization.

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Jesse Rodriquez as a HR manager has to create a motivational atmosphere through setting a positive example through the utilization of good leadership practices. Moreover he must be good leader considering the fact that “…leadership is a relationship through which one person influences the behavior or actions of other people” (Mullins, 2005)
In addition Helen and Jesse must motivate potential employees because motivated employees help organizations to survive. Motivated employees are more productive. To be effective, Helen and Jesse need to understand what motivates employees within the context of the roles they perform. According to Maslow, employees have five levels of needs (Maslow, 1943): physiological, safety, social, ego, and self- actualizing. Maslow argued that lower level needs had to be satisfied before the next higher level need would motivate employees. Herzberg’s work categorized motivation into two factors: motivators and hygienes (Herzberg, Mausner, & Snyderman, 1959). Motivator or intrinsic factors, such as achievement and recognition, produce job satisfaction. Hygiene or extrinsic factors, such as pay and job security, produce job dissatisfaction.
Furthermore, management team must make employees feel important and treat employees fairly and equitably. Moreover, the implement job satisfaction to their employees is required. Employees that feel they are a valued and integral part of the organization are likely to remain with the property for extended periods of time.
Human resources manager must be good communicator & team player and to power to his employees constantly and continue to improve overall group performance. Employees that believe their managers will lend support and reinforcement during challenging times are more likely to remain with the organization for the long term
A good operating system and adequate training are essential. Employees need the proper tools and support to do the job. A performance-based compensation plan should be designed very carefully to ensure that your employees are encouraged to help build the business and are rewarded for their contributions, and provide as many extra benefits as possible. A positive corporate culture and a pleasant work environment are more important than money to most good employees.
Question 2:
What kind of support should Helen and Jesse ask the general manager to provide?
The general manager has to support these ideas in order to give opportunity to these systems to be effective. Manager need to demonstrate a truthful sense of caring about employees and what is important to them. Manager has to help employees refocus on the demands of their roles and on the skills, knowledge and talents they bring to their jobs..
For employees to engage and commit to their employer, they need:

A strong relationship with their manager;
Clear communication from their manager;
A clear path set for concentrating on what they do best;
Strong co-worker relationships;
A strong commitment to their co-workers so they will take risks and stretch for excellence; and
Opportunities to learn and grow.