create a Disaster Recovery Plan for either the organization they work for or one they wish to work for in the future. The plan will follow the template/example provided.
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Student should request prior authorization of company to be addressed to ensure that all students are working on unique companies.
**Even though this is a technical document, for academic purposes, all sources should be cited and referenced.
***Student may modify some of the sections per the company they have selected but all students will need to complete a DR Plan for the Portfolio Requirement.
****SafeAssign should be turned on and reviewed since it will flag a lot of the common elements but we want to make sure the students are writing the content from scratch.
INFORMATION TECHNOLOGY DISASTER RECOVERY PLAN
Revision History
Revision
Change
Date
Official copies of the document are available at the following locations:
· Department of Information Technology Office
· Office and home of the Chief Information Officer
(
10
)
Contents
Revision History 1
Official copies of the document are available at the following locations: 1
Contents 2
Section 1: Introduction
3
Section 2: Scope
3
Section 3: Assumptions
3
Section 4: Definitions
3
Section 5: Teams 3
5.0.1 Incident Commander 3
5.0.2 Incident Command Team 3
5.1 Datacenter Recovery Team 3
5.2 Desktop, Lab, and Classroom Recovery Team 4
5.3 Enterprise Systems Recovery Team 4
5.4 Infrastructure and Web Recovery Team 4
5.5 Telecommunications, Network, and Internet Services Recovery Team 4
Section 6: Recovery Preparations
5
6.1 Data Recovery Information: 5
6.2 Central Datacenter and Server Recovery Information: 5
6.3 Network and Telecommunication Recovery Information: 5
6.4 Application Recovery Information: 5
6.5 Desktop Equipment Recovery Information: 5
Section 7: Disaster Recovery Processes and Procedures
5
7.1 Emergency Response: 5
7.2 Incident Command Team: 5
7.3 Disaster Recovery Teams: 5
7.4 General System/Application Recovery Procedures/Outline: 5
8.0 Network & Telecommunication Recovery Guidelines: 7
7
Appendix B. Crisis Management Team Contact List
7
Appendix C: IT Recovery Priority List
7
C.1 IT Infrastructure Priorities: 7
C.2 IT System Priorities: 8
C.3 Consortium, Outsourced, and Cloud-based IT System Priorities: 8
C.4 IT Facility Priorities 9
Appendix D: Vendor Information
9
Appendix E: Disaster Recovery Signoff Sheet
10
Section 1: Introduction
Provide an introduction to the company/situation…
A copy of this plan is stored in the following areas:
· Department of Information Technology Office
· Office and home of the Chief Information Officer
Section 2: Scope
Determine/explain the scope of this plan.
Section 3: Assumptions
Section 4: Definitions
Section 5: Teams
5.0.1 Incident Commander
Chief Information Officer
Home Phone:
Cell Phone:
5.0.2
Incident Command Team
Chief Information Officer
Manager, User Support
Manager, Infrastructure Services
Manager, Information Systems
Manager, Classroom and Media Services
5.1
Datacenter Recovery Team
All Contact Information is located in Appendix A
Team Lead:
Manager, Infrastructure Services
Team Members:
System Administrators (2)
Desktop Systems Administrator
Network Communications Technicians (2)
5.2
Desktop, Lab, and Classroom Recovery Team
All Contact Information is located in Appendix A
Commander.
Team Lead:
Manager, User Services
Team Members:
Manager, Classroom and Media Services
Desktop Systems Administrator
Computing Coordinators (7)
Lab and Student Computing Coordinator
Equipment Systems Specialist
5.3
Enterprise Systems Recovery Team
All Contact Information is located in Appendix A
Team Lead:
Manager, Information Systems
Team Members:
Manager, Infrastructure Services
Programmer/Analysts (4)
Web Programmer/Analyst
System Administrator
Computing Coordinators supporting affected areas (business services, payroll, enrollment
services, etc.)
Key Business Unit Personnel as needed by type of incident (payroll clerk, accountant,
registrar, etc.)
5.4
Infrastructure and Web Recovery Team
All Contact Information is located in Appendix A
Commander.
Team Lead:
Manager, Infrastructure Services
Team Members:
System Administrators (2)
Desktop Systems Administrator
Web Programmer/Analyst
5.5
Telecommunications, Network, and Internet Services Recovery Team
All Contact Information is located in Appendix A
Commander.
Team Lead:
Manager, Infrastructure Services
Team Members:
Communications Technicians (2)
System Administrator
Section 6: Recovery Preparations
6.1
Data Recovery Information:
6.2
Central Datacenter and Server Recovery Information:
6.3
Network and Telecommunication Recovery Information:
6.4
Application Recovery Information:
6.5
Desktop Equipment Recovery Information:
Section 7: Disaster Recovery Processes and Procedures
7.1 Emergency Response:
7.2
Incident Command Team:
7.3
Disaster Recovery Teams:
7.4
General System/Application Recovery Procedures/Outline:
8.0 Network & Telecommunication Recovery Guidelines:
Appendix A. IT Contact List
Appendix B. Crisis Management Team Contact List
Appendix C: IT Recovery Priority List
The following priorities have been established by the department of Information Technology with consultation from the campus community.
C.1
IT Infrastructure Priorities:
C.2
IT System Priorities:
C.3
Consortium, Outsourced, and Cloud-based IT System Priorities:
Application/System Name
Priority
RTO
RPO
(1) Critical – Basic infrastructure and must be restored as soon as possible.
(2) High – Systems of extreme importance, but do not provide infrastructure.
(3) Medium – Important systems and applications, but do not have university-wide impact.
(4) Low – Systems important to specific departments or specific small populations of users.
(5) Full –Systems that may not be restored to functional status until normal operations are reestablished.
Note: RTO is recovery time objective, RPO is recovery point objective
C.4
IT Facility Priorities
Building Name
Priority
Note: building list continues on next page.
(1) Critical, needed for maintenance of public health and safety, communications.
(2) High, needed for income maintenance for students, employees; payments to vendors; requirements for compliance or regulation; effect on cash flow; effect on production and delivery of services (housing, dining, student services).
(3) Medium, needed for mission of university, delivery of classes.
(4) Low, everything else
Appendix D: Vendor Information
Appendix E: Disaster Recovery Signoff Sheet
I have been briefed and given an overview of the Disaster Recovery Plan and I am familiar with my responsibilities.
Name
Signature
Date
