Determine which company your facility uses to track patient satisfaction (i.e. Press Ganey or a competitor). Identify how the company was chosen, how patients are selected to receive a survey or do 100% of patients receive the survey, how are surveys sent out (electronic or paper), what is the return rate on surveys, what does the facility do with the data, how meaningful does the organization perceive the data to be, and how is data feedback provided to providers and front line staff? You may also provide an example of when something was changed, modified or put in place as a result of CAHPS data. You may also explore the Medicare Website and compare multiple hospitals to look at data.
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Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys
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https://www.ahrq.gov/cahps/about-cahps/index.html
https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS
Length: 2 and a half pages
Rubric attached: must follow
No Plagiarismno copying
NURS4347 Module C HCAHPS/CAHPS Assignment Rubric
Criteria Exemplary Proficient Competent Substantial Areas
for Improvement
Unsatisfactory Comments/Feedback
Content
Information in the
posting is accurate,
relevant to the
assigned
topic/question, and
demonstrates
student learning.
Content exceeds
objectives with
appropriate length
of more than two
pages but no
longer than 4 pages
excluding title page
and references
Content meets
objective(s) with
appropriate length
requirement of at
least 2 pages and
no more than 4
pages excluding
title page and
references.
Content minimally
meets objective(s)
and length of
assignment is not
appropriate in
length (less than
two pages) or more
than 4 pages
excluding
references and title
page.
Content minimally
meets objective(s)
or length of
assignment is not
appropriate in
length (less than 2
pages).
Content posted
poorly meets
objective(s) or
length of
assignment is not
appropriate in
length (less than 2
pages).
11 points 10 points 9 points 8 points 0 points
Detailed discussion
of how the
company was
selected to conduct
patient surveys
Discussed how the
company was
selected to conduct
patient surveys
Limited discussion
Identifying
company selected
to conduct patient
surveys
Identified company
selected to conduct
patient surveys
Did not identify
company selected
to conduct patient
surveys
11 points 9 points 7 points 6 points 0 points
Detailed discussion
determining how
patients are
selected to receive
a survey or if all
patients receive a
survey and how
Discussed how
patients are
selected to receive
a survey or if all
patients receive a
survey and how
surveys are sent to
patients
Limited discussion
of how patients are
selected to receive
a survey and how
surveys are sent to
patients
Determined how
patients are
selected to
complete a survey
and how surveys
are sent to patients
Did not discuss
how patients are
selected to
complete a survey
or how surveys are
sent to patients
surveys are sent to
patients
11 points 9 points 7 points 6 points 0 points
Detailed discussion
of what the facility
does with the data
collected and how
data is reported to
staff
Discussion of what
the facility does
with data collected
and how data is
reported to staff
Limited discussion
of how patients are
selected to receive
a survey and how
surveys are sent to
patients
No discussion of
what the facility
does with the data
collected or how
data is reported to
the staff
No discussion of
what the facility
does with the data
collected or how
data is reported to
the staff
11 points 9 points 7 points 6 points 0 points
Provided more
than one example
of something
changed or
modified as result
of CAHPS/HCAHPS
data
Provide one
example of
something changed
or modified as
result of
CAHPS/HCAHPS
data
Example poorly
describes
something changed
as a result of
CAHPS/HCAHPS
data
Example not
appropriate as
something
modified as result
of CAHPS/HCAHPS
data
No example of
something changed
or modified as
result of
CAHPS/HCAHPS
data
11 points 9 points 7 points 6 points 0 points
Evidence
Ideas are
supported by
student conducted
research using the
required number
scholarly sources
Utilized more than
assigned number of
sources, and all
sources are current
(within 5 years),
peer-reviewed and
scholarly (three or
more sources
used).
Utilized assigned
number of sources
(at least two); all
sources are current
(within 5 years),
peer-reviewed and
scholarly.
Utilized assigned
number of sources
(at least two; some
sources are not
current (within 5
years) peer-
reviewed.
Did not use
assigned number of
sources
Some sources are
not peer reviewed
Did not use
assigned number of
sources
No sources are
peer reviewed
(at least two).
References are
current (within 5
years).
(View scholarly
writing tab for
definition of peer
reviewed sources)
Some sources are
not current (within
5 years)
No sources are
current (within 5
years)
No sources used in
assignment (zero
points)
15 points 13 points 11 points 10 points 0 points
Scholarly
Presentation
No errors. No more than
three errors.
No more than six
errors
No more than nine
errors
Ten or more errors
15 points 13 points 11 points 9 points 0 points
APA
No Errors No more than two
errors
No more than four
errors
No more than six
errors
Seven or more
errors
15 points 13 points 11 points 9 points 0 points
Plagiarism: Any student who plagiarizes any portion of the assignment may receive a grade of zero on the assignment.
LATE ASSIGNMENTS: Unless prior faculty notification and negotiation of an extended deadline, ten points will be deducted per day if
submitted late. Assignment will not be accepted if submitted more than 3 days late and assigned grade will be 0 (zero).
