Create a 3- to 4-page document (to submit in Blackboard) that includes the following:

• Summary: Explain your overall approach to analyzing and addressing the needs of the new Appliance Warehouse Service Department. How did you ensure you met the implementation, integration, and maintenance needs of the new Appliance Warehouse Service Department business case?
• Work Breakdown Structure (WBS): Design a WBS for the project of planning and implementing the new Service Department. Identify each task needed in order to implement the new Services Department. Include duration times. Refer to the Week 2 Discussion.
• System Maintenance Plan: Include measures to implement corrective, adaptive, perfective, and preventive maintenance. Include recommendation to maintain the system either using in-house resources or to outsources it. Include pros and cons of both maintenance types.
• Security Risks: Identify and explain potential security risks for the Service Department business case. Consider physical, network,application, file, user, and procedural types of security risks. Include the backup system method to be used.

Our system administrator was asking me about the security for SIM. You and I have not discussed this topic in depth. We need to do a risk assessment and look at all types of security issues: physical, network, application, file, user, and procedural.

Make a list of the security risks for all six security levels. We need to make sure that we don’t leave our new system vulnerable to attacks.

Also, what is the backup method to be used for SIM? Please explain why you’ve chosen this method.

As you well know, maintenance on any system is essential to fix mistakes, add enhancements, or maintain security. I was wondering what you were thinking for SIM’s ongoing maintenance plan. We are hoping that this system will last for the next 5 years. We will have to assume responsibility for maintenance if we build this system in-house. Do you think we should hire enough IT staff to maintain this system in-house or should we outsource it?

To help the company think this decision through, please make two lists for pros and cons of in-house maintenance vs. outsourced maintenance. Could you get this to me today?

Now that we have isolated the necessary features for an in-house built system, we need figure out if it will be economically feasible to build this software. Mae Roth has asked for the bottom-line numbers for this project. Not only do we need to tell her how much the system will cost to build, but she wants to know what the total cost of ownership would be if we use this system for the next 5 years. You will need give her the numbers in net present value. Since our IT team is unionized, their contract states that they will get a $3/hour raise each year for the next 5 years.

Assume that we will need 2 servers initially for this project. Also assume that we will have to replace these servers every two years.

In the spreadsheet that you create, show the initial build cost and the cost for years 2-5 of maintenance. Finally, give the NPV for the entire project.

After the cost feasibility is complete, Mae will finally decide between the pre-packaged software and an in-house build. Thanks for all your incredible work on this project!

Application Ware House-Application Design

Appointy
Appointy allows users grow and manage their business in one and easy to use user interface.
The software helps users schedule online customers daily anywhere and at anytime,
Improve productivity and it enables business manage their staff in multiple locations.
Appointy helps organizations attract more customers through online marketing channels such as facebook and twitter.

Advantages of Saas
Accessibility SaaS can run on any OS regardless of its Mac OS, Blackberry Tablet Os,
Cost reduction and quick commissioning; due to the amount of money saved, there are no initial licensing costs.
Scalability; It is not necessary for an organization to purchase more service space or software licenses.
Updates; Saas providers update software and hardware and this has saved on time and workload for the consumer.

Saas is easily accessible and can run on any operating system regardless of its Mac OS. Besides, it is highly accessible and a user only requires an internet browser to begin their operations.
Saas providers update their software and hardware which saves on time and workload fro the consumer. The software is centrally on the server and new functions and update are implemented more frequently and efficiently.
Saas software is associated with cost reduction and quick comissioning,one of the major benefits o using Saas is the amount of money that culd be potentially saved.
3

Disadvantages of Saas
Data security risks; businesses are required to keep their information private as the provider is the one storing the company data.
Termination of service; Businesses can lose their data and files if the provider terminates their services for reasons such as lawsuits and bankruptcy.
Performance challenges; Software on local machines may run faster compared to Saas being hosted in a remote data centre.
Limited Applications; Saas relies on multiple software solutions.

Saas is associated with limited applications, a number of business that use SaaS grow daily and there are software applications that do not offer a hosted platform, the company will have to be hosted on site especially if it relies on multiple software sources.
Software in local machines are likely to run at a faster speed when compared to Saas that is hosted inn remote data centre.
Organizations are likely to face data security risks since data is stored by a provider.
4

Advantages of An in-house customized software
Users of the program will find the custom-made program more friendly.
The organization is provided with a greater control, which is crucial if the business ha some specific needs that an average commercial product can fulfill.
It also makes the interface more easy to use and provides easy accessibility to knowledgeable support.
The organization is likely obtain support from individual who have developed the software at hand.

customized software is more efficient,as it can cover every aspect of the business without the need for some unnecessary extras.
It also provides the company with a better control as it will provide specific needs that the organizations average commercial product can fulfill.
5

Disadvantages of Customized Software
In house developers may lack the knowledge to create sophisticated software that can handle all required tasks.
In house software lack familiarity with the business as upgrades can be trouble some.
Technology is constantly evolving hence it can be difficult for the organization to adapt to new platforms in the future.

Technology is constantly evolving hence it can be difficult for the organization to adapt to new platforms in the future.
In house developers may lack the knowledge to create sophisticated software that can handle all required tasks
6

Recommendation
I would recommend the organization to use SAAS software;
SaaS can be accessed through a browser and Wifi.
It also provides the user with more opportunities to use the software.
Customized software can only be accessed through company grounds and eliminates the possibility of accessing it from home or the road.
SaaS is easily accessed through the internet and can be maintained through the company hard drives.

There SaaS provider can easily manage accessibility to the application which comprise of security, performance and maintenance.
The organization can easily access and manage the application which include maintenance, performance and security.
7

Requirements
Audited Data security control
Track record of high availability
Multiple ,secure, disaster tolerant data centers
It should have integrated applications
Device authentication
Penetrating testing
Vendor should ask for an inbound hole in the firewall

SaaS is outsourced at a data centre, data security is a number one issue of concern. Ensure that SAAS providers undergo regular third party application security audits.
The next is the buyers system availability, the providers should provide the organization with a annual availability figure.
Multiple and secure data centers is also crucial for the SaaS provider to achieve availability. The systems should be integrated as opposed to not stove pipes and ensure that buyers provide them with the integration upfront and ensure vendors can provide the combinations they need.
SaaS security systems exchange data with on premise devices and off-premise hosted applications, hence hey require connections through corporate firewalls.
Device authentication, the system should contain authentication and authorization procedures that can protect it.The company should obtain digital certification from a trusted certificate authority and networked devices.
One should ask Saas provider to identify and which firm provides penetration testing and how they can incorporate the results to their product development cycle.
8

Communication Plan
Setting communication objectives
Setting key messages for every stakeholder
Defining and prioritizing target audience
Setting Additional key messages
Developing effective communication tactics for each target stakeholders
Allocating budgets and responsibilities
Developing quarterly communication calendars

Communication objectives should support the organization I order to achieve the sated goals. The stakeholders should be clear about where the organization is going and what needs to be achieved.
Key messages for the organization should be set as conflicing ones can create confusion.
Stakeholders should be defined and prioritized as there are those individuals who are critical in the organizations ongoing success and one can have some manageable contact with stakeholders.
9

Appliance Warehouse Service Plan.

The discussion focuses on the appliance Warehouse Service Plan that is made up of the testing plan, an implementation plan and the training plan for the sake of the bettering of services in a warehouse. The testing plan is meant to manage the systems through QA standards meeting the needs of the customers. The implementation plan elaborates and indicates whether one should use parallel, direct, phased, or pilot changeover strategies. The training plan, on the other hand, indicates what a training plan would include for affected employees, such as appointment setters, technicians, management, and the parts department.

Testing Plan

The main reason for the testing plan is to validate and verify the information from the main source or the end to end target warehouse. The two major testing plans for include program testing and acceptance testing (Lewis, 2017). The plan should verify the following, the business required documents, ETL design for the documents, sources to target on the mapping process and the data model for the source and the target schemas. The documents that are considered are meant for the ETL development process in the testing plan. The testing plan is meant further for the supervisors or the quality analysis team to confirm that the work is concerning the objective of the organization. The process of testing might also include the configuration management system and the data quality validation and verification process.

Implementation Plan

The plan for the implementation of the systems is the same as the process that is considered during the development process of the entire system to meet the goals of the organization. The steps to consider for the whole plan of the implementation include the analysis and the enhancement requests, the writing of very simplified and new programs, restructuring of the database, analysis of the program library and its cost, and the reengineering of the test program. The first phase parallels the analysis phase as the parallel strategy is considered for the entire process, which entails the analysis phase of the SDLC. The steps two to four process entails the combining and the construction activities that are done on a new system majorly on a small scale. The last step is meant to parallel the testing that is commonly done during the implementation process. The testing process ensures that the process is free of risk as a quality assurance process (Liang & Hui, 2016).

Training Plan

The training plan should be made up of a training matrix in which it will guide them to know who needs the training what they need from the training and why they want the training not forgetting when they need the training(Kwak,2016). The matrix will allow for the planning and the preparation for the training avoiding scrambling when the due date for the training comes around. The requirements are automatically updated when the employees get done with the first training before transferring to another set of questions or graduating to the next category of the training. Running the training report shows the overdue and the upcoming training allowing enough training time ensuring that everyone is prepared for the testing.

BIBLIOGRAPHY

Kwak, J. K. (2016). The task to Training Matrix Design for Decommissioning Engineer based on the Systematic Approach to Training Methodology.

Lewis, W. E. (2017). Software testing and continuous quality improvement. CRC press.

Liang, Y., & Hui, C. W. (2016). Simultaneous sub tour elimination model for single-stage multiproduct parallel batch scheduling with sequence-dependent changeovers. Computers & Chemical Engineering, 87, 63-67.