To understand whether manufacturers should fear distribution channel

conflict

s, they need to analyze how new online channels affect their offline channels, and whether the various channels actually:

Question options:

  

provide order entry on the   website.

 

provide

CD/web-based catalogue

s.

 

include database-based workflow   systems.

 

serve the same customer segments.

 

Question 2

Companies moving from the physical world into the online world can leverage the brand they have established with their customers. __________ is a critical issue in e-business, and it increases when customers can resort to face-to-face interaction in case of problems.

Question options:
  

Brand equity

 

Trust

 

Differentiation

 

Cost leadership

 

Question 3

__________ entail purchasing from an external provider on a contractual basis, spanning an extended period of time.

Question options:
  

Market transactions

 

Alliances

 

Parent/subsidiary constellations

 

Long-term contracts

 

Question 4

__________ means a buyer lacks vital information about a seller because it does not know the track record of the seller, and vice versa.

Question options:
  

Level of uncertainty

 

Information

asymmetry

 

Differentiated awareness

 

Information scarcity

 

Question 5

The concept of __________ builds on the foundations of transaction cost theory. The fundamental idea of this concept is that traditionally integrated value chains within industries get unbundled and are reconfigured as a result of two main developments: (1) the separation of the economics of things and the economics of information; and (2) the blow-up of the trade-off between richness and reach.

Question options:
  

coordinated

efficiencies

 

deconstruction

 

purchasing leverage

 

cost leadership

 

Question 6

With __________ competitive advantage, a firm picks out individual parts of the value chain and decides to compete on only one dimension through larger-scale, higher degrees of specialization, or other factors that contribute to competitive advantage, while outsourcing other activities to external providers or even to customers themselves.

Question options:
  
coordinated
 

deconstructed

 

de-averaging of

 

a cost leadership

 

Question 7

Disadvantages and risks that are associated with the introduction of e-procurement systems include all of the following EXCEPT:

Question options:
  

supplier resistance.

 

organizational risk.

 

information required to make the   purchasing decision.

 

technology risk.

 

Question 8

__________ sell manufacturing inputs through a systematic sourcing system. Goods sold through these are tailored specifically to meet the individual needs of the purchasing company.

Question options:
  

Exchanges

 

Catalogue hubs

 

MRO hubs

 

Yield managers

 

Question 9

__________ are public and horizontal e-marketplaces with long-term supply relationships, usually for non-production-related products and services.

Question options:
  
Exchanges
 
Catalogue hubs
 
MRO hubs
 
Yield managers
 

Question 10

One of the classic definitions of __________ refers to “a situation in which one channel member perceives another channel member(s) to be engaged in behavior that is preventing or impeding it from achieving its goals.”

Question options:
  
deconstruction
 

adverse impact

 
conflict
 

negative linear correlation

 

Question 11

Specialization effects are likely to be related to:

Question options:
  

high capital requirements.

 

specialized know-how.

 

economies of scale.

 

information scarcity.

 

Question 12

How __________ a product or service is determined by its degree of uniqueness vis-à-vis the competition.

Question options:
  

well-positioned

 

scarce

 

differentiated

 

developed

 

Question 13

__________ are horizontal e-marketplaces for spot procurement of usually operating, manufacturing inputs. They are most valuable for operating inputs that display high fluctuations in price and/or demand.

Question options:
  
Exchanges
 
Catalogue hubs
 
MRO hubs
 
Yield managers
 

Question 14

Established management approaches and business procedures were considered to be inadequate for the

Internet

world, where “everything” had been turned upside down. To accommodate this change, e-business ventures were often staffed with young individuals, having an entrepreneurial drive, strong IT know-how, and analytical capabilities, yet often:

Question options:
  

had a limited range of expertise.

 

lacked specialized know-how.

 

had little knowledge of the   industry.

 

dealt with information scarcity   related to the competition.

 

Question 15

Purchases can be categorized according to volume and:

Question options:
  

cost.

 

value.

 
information required to make the   purchasing decision.
 

intended use.

 

Question 16

The “unbundling” concept recognizes that a corporation consists of each of the following core businesses EXCEPT:

Question options:
  

product innovation.

 

customer relationship management.

 

infrastructure management.

 

production management.

 

Question 17

__________ is an e-procurement solution that allows users to buy items directly on the seller’s website. However, since there is no integration with the internal accounting system, purchasing data needs to be re-keyed.

Question options:
  

Order entry on website

 
CD/web-based catalogue
 

Email or database-based workflow   system

 

An accounting system

 

Question 18

Which of the following is NOT one of the benefits of an organizational structure that combines online and offline channels?

Question options:
  

Distribution efficiencies

 

Shared information

 

Purchasing leverage

 
Cost leadership
 

Question 19

__________ are e-procurement solutions designed to facilitate production-related procurement. For instance, these systems notify purchasing managers when stock levels have fallen below a certain level and items need to be reordered.

Question options:
  

Stock control systems

 

CD/web-based catalogues

 

Email or database-based workflow   systems

 

Integrated e-procurement systems

 

Question 20

These goods are also often called MRO (maintenance, repair, and operations) goods or indirect goods because they do not form part of the final products a company produces.

Question options:
  

Operating inputs

 

Production inputs

 

Supplier inputs

 

Manufacturing inputs

 

Online Exam 7

   

Question 21

While traditional e-commerce refers to transactions conducted via fixed or wired Internet terminals, __________ refers to e-commerce transactions via mobile or wireless terminals.

Question options:
  

wi-fi

 

m-commerce

 

the long tail

 

telecommunication

 

Question 22

In the unconscious scenario __________ marketing is recommended in order to create value by reducing customers’ conscious need of interaction with the consumption phenomenon.

Question options:
  

amplification

 

transcension

 

contextual

 

attenuation

 

Question 23

M-Commerce consumer services can be classified into four major categories. Which of the following is NOT one of these categories?

Question options:
  

Mobility

 
Information
 

Entertainment

 

Transaction

 

Question 24

In addition to basic telephony functions, data-ready mobile phones allow for richer __________ applications. These services use the data connection of a device to offer advanced call capabilities.

Question options:
  

voice

 
Internet
 

entertainment

 

messaging

 

Question 25

A __________ is a user-generated website containing continuously updated entries in periodic order.

Question options:
  

Wiki

 

blog

 

media platform

 

desktop application

 

Question 26

Richness is defined by three dimensions. Which dimension refers to the amount of information that can be moved from sender to receiver in a given time?

Question options:
  

Customization

 

Bandwidth

 

Homogeneity

 

Interactivity

 

Question 27

Regarding the consciousness dimension, if customers are ultra-conscious, then __________ marketing is recommended in order to improve the conscious interaction with objects related to the consumption experience.

Question options:
  
amplification
 
transcension
 
contextual
 
attenuation
 

Question 28

Social networks are effective because they consist of:

Question options:
  

consumer-to-consumer content.

 

media and entertainment options.

 

targeted

advertising.

 

social bookmarking capabilities.

 

Question 29

__________ often cooperate with portal providers in order to gain access to customers and make their products (such as news, shopping, and games) available to their target audience.

Question options:
  

Application and content providers

 

Mobile network operators (MNOs)

 

IT enablers

 

Mobile device manufacturers

 

Question 30

__________ allow(s) their members to manage more contacts more efficiently than is possible offline; therefore, they increase personal contact reach.

Question options:
  

Google

 

Web 2.0

 

Social networking

sites (SNS)

 

UVR

 

Question 31

__________ represent the main source of value of mobile e-commerce, as fulfilling these needs is at the core of the value proposition that is offered.

Question options:
  

Mobility-related needs

 

Efficient needs

 

Entertainment needs

 

Time-critical needs and   arrangements

 

Question 32

Users of these services can collect their favorite websites as bookmarks, using “tags” – i.e. short descriptive key words instead of the traditional browser-based folder taxonomy.

Question options:
  

Wikis

 

Blogs

 

Media platforms

 

Social bookmarking

 

Question 33

While every individual has a certain personality recognized by others, some like to try to control the impression(s) other people form of them. This impression management is closely related to __________, where a person tries to influence the perception of his/her image.

Question options:
  

consumer-to-consumer relations

 

image promotion

 

self-presentation

 

socialization

 

Question 34

__________ is a state-of-the-art blog publishing tool that offers powerful, yet easy-to-handle customization and administrative features.

Question options:
  

Google Docs

 
Web 2.0
 

BlogSphere

 

WordPress

 

Question 35

Much of what we know about products we learn through __________ communication.

Question options:
  

e-CRM

 

word-of-mouth

 

social media

 
targeted
 

Question 36

Long-term strategic positioning means that a company is able to __________ by offering customers a better price/performance ratio.

Question options:
  

increase sales

 

differentiate their brand

 

outperform competitors

 

provide added value

 

Question 37

Connectivity to the __________ allows users to access email accounts and is expected to become a major driver of the ‘fixed–mobile convergence’.

Question options:
  

Voice

 
Internet
 
Entertainment
 

Messaging

 

Question 38

__________ includes promotions and other incentives to acquire new customers and entice existing customers to use the company’s Internet-based offering.

Question options:
  
e-CRM
 

Customer segment targeting

 
Social networking
 

Customer acquisition

 

Question 39

In __________, physical and informational aspects are globally integrated to provide value through amplification, attenuation, context and transcension; value is extracted from networks.

Question options:
  

Webspace

 

U-space

 

Marketplace

 

Marketspace

 

Question 40

__________ not only determine the design and functionality of mobile phones, but also set the communication standards and take care of the pre-installation of browsers, operating systems and other applications.

Question options:
  
Application and content providers
 
Mobile network operators (MNOs)
 
IT enablers
 
Mobile device manufacturers