BZ38S : Management Information Systems

Question 1

The Mandarin Oriental hotel’s use of computer systems to keep track of guests’ preferences is an example of:

improved flexibility.

improved decision making.

improved efficiency.

customer and supplier intimacy.

Question 2

A business process in the __________ function is producing bills of material.

finance and accounting

human resources

manufacturing and production

research and development

Question 3

An organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment according to the __________ definition of organizations.

microeconomic

macroeconomic

sociotechnical

behavioral

Question 4

The moral dimension of __________ can be described as the obligations that individuals and organizations have concerning rights to intellectual property.

system quality

property rights and obligations

accountability and control

information rights and obligations

Question 5

Legacy systems are still used because they:

can only be run on the older mainframe computers.

are too expensive to redesign.

integrate well using new Web services technologies.

contain valuable data that would be lost during redesign.

Question 6

The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called:

multiplexing.

packet shifting.

packet routing.

packet switching.

Question 7

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Safety stock

Continuous replenishment

Just-in-time strategies

Demand planning

Question 8

The flow of events or transactions captured by an organization’s system describes:

information.

data.

wisdom.

knowledge.

Question 9

Business processes are analyzed, simplified, and redesigned in:

business process redesign.

rationalization of procedures.

automation.

paradigm shifts.

Question 10

General cultural factors driving global business are:

global communication and transportation technologies, a global knowledge base, and global social norms.

the development of global markets, political stability, and a global workforce.

the rise of the global workforce, political stability, and a global knowledge base.

the rise of a global workforce, global economies of scale, and global production and operations.