1. Use the Job analysis questionnaire to write a job description including job title, company overview (Walmart), job summary (purpose and duties), detailed list of duties, qualifications and KSA summary, working conditions, place for signature and date of employee and supervisor.
2. a detailed list of the KSAs of the job (knowledge, skills and abilities).
3. an organizational chart showing your chosen position within the organization. (I choose Walmart to be the organization, the position is cashiers)

See the job description examples, a checklist and the marking rubric below for more information. Note: ensure you cite your sources and include your references.

Job Description Examples:

Financial Analyst
Pharmacist, GoBC
Student Support Officer

1. Use the Job analysis questionnaire to write a job description including job title, company overview (Walmart), job summary (purpose and duties), detailed list of duties, qualifications and KSA summary, working conditions, place for signature and date of employee and supervisor.
2. a detailed list of the KSAs of the job (knowledge, skills and abilities).
3. an organizational chart showing your chosen position within the organization. (I choose Walmart to be the organization, the position is cashiers)

See the job description examples, a checklist and the marking rubric below for more information. Note: ensure you cite your sources and include your references.

Job Description Examples:

Financial Analyst

Pharmacist, GoBC

Student Support Officer

GoBC, Pharmacist Page 1 of 6

POSITION DESCRIPTION
Ministry of Health

POSITION TITLE:
Pharmacist

POSITION
NUMBER(S): 83042, 95491,

96614, 89932,
89933, 91233,
91462, 74525,
26792, 101339,
104007

DIVISION:
(e.g., Division, Region, Department) Medical Beneficiary and Pharmaceutical

Services

UNIT:
(e.g., Branch, Area, District) Drug Intelligence and Optimization

LOCATION:

SUPERVISOR’S TITLE: Director, Decision Support and Evaluation
Guidance

POSITION
NUMBER 96585

SUPERVISOR’S CLASSIFICATION: Business Leadership PHONE NUMBER:

604-657-5680
FOR AGENCY USE ONLY NOC CODE:

APPROVED CLASSIFICATION:

CLASS CODE:

ENTERED BY: PHONE NUMBER:

PROGRAM
Prescription drugs constitute the fastest growing and second largest category of health care expenditures in Canada.
Provincial ministries are faced with the challenge of optimizing the benefits of prescription drugs, while managing the risks
and complexities associated with this rapidly evolving sector.

The Medical Beneficiary and Pharmaceutical Services Division (MBPSD) leads, innovates and manages the Province’s
drug and medical beneficiary programs to improve health outcomes. It is responsible for the overall coordination, decision
making, and performance of the BC Medical Services Plan (with respect to beneficiaries) and the BC PharmaCare
program (the program is comprised of ten specialty benefit plans, the largest being the income-based Fair PharmaCare
plan), which are regulated under the Medicare Protection Act, the Hospital Insurance Act and the Pharmaceutical
Services Act.

Medical Beneficiary and Pharmaceutical Services comprises four branches:
(1) Drug Intelligence and Optimization, determines which and how drugs are funded and adjudicating patient-specific
drug funding requests through Special Authority. It is also responsible for number of special programs.
(2) Business Management, Supplier Relations and Systems, ensuring the best process and contractual relations
possible for the services and products available;
(3) PharmaCare Policy and Information, responsible for guiding the development, evaluation and research of
pharmaceutical policies that support equitable and sustainable patient access to effective drug therapy.
(4) Medical Beneficiary, responsible for developing policy and operational components of the Medical Services Plan for
beneficiaries as well as overall direction of the Medical Services Plan, including enrolment, eligibility and out of
province/country services.
Drug Intelligence and Optimization provides strategic leadership and operations in Drug Program management of the
Ministry of Health’s PharmaCare program, including determining which drugs and how drugs are funded and adjudicating
patient-specific drug funding requests through Special Authority. Through an evidence-informed process, the branch
considers drug efficacy, safety, cost-effectiveness, clinical input, patient input, and the sustainability of the PharmaCare
program. The branch is also responsible for leading the provincial management of drug shortages, Health Authorities on
various drug management issues, and several specialty drug areas, such as the Provincial Retinal Diseases Treatment
program, and Expensive Drugs for Rare Diseases (EDRD) process. The branch also promotes optimal use of
medications to achieve improved health outcomes through initiatives such as the Provincial Academic Detailing (PAD)
service, and involvement in the development of provincial clinical practice guideline (BCGuidelines.ca), and advises on
innovative practice support models in primary health care.

GoBC, Pharmacist Page 2 of 6

PURPOSE OF POSITION
The pharmacist provides professional consultation, policy advice and evaluation support for the Decision Support and
Evaluation Guidance (DSEG) unit of the Drug Intelligence and Optimization branch. The pharmacist also collaborates with
colleagues in Formulary Management, Special Authority, and Therapeutic Review & Optimal Use, as well as other
branches within and beyond Medical Beneficiary & Pharmaceutical Services Division.
The DSEG unit provides leadership and advanced clinical/evaluation expertise for provincial PharmaCare specialty drug
programs (EDRD, retinal diseases, and smoking cessation) to support patient care and service delivery. The DSEG unit
also leads national initiatives (drug shortages, EDRD, Pharmaceuticals Working Group for Jan 2016 Health Ministers’
Health Accord).

NATURE OF WORK AND POSITION LINKS

Prescription drugs are the fastest growing component of the health care budget. Submitting drugs through a rigorous,
scientific, evidence-based review ensures that British Columbians continue to have access to drugs that are supported by
strong empirical evidence and provide good value for the best health outcomes. The Drug Intelligence and Optimization
branch contributes to the quality and sustainability of British Columbia’s drug plan. The work conducted by this position
has the potential to impact virtually every British Columbian at some point during his/her life.

The DSEG unit comprises of subject-matter experts in advanced pharmacotherapy, and applies this knowledge to
implement policy and change initiatives aligned with strategic priorities, design specialty drug programs, and develop
clinically relevant policies for clinical practice. The DSEG unit conducts comprehensive clinical and policy reviews to
ensure decisions are supported by strong empirical evidence. The DSEG unit furthers the division’s commitment to
conduct comprehensive, evidence-based, timely, transparent and clinically relevant reviews.

The branch operates in a matrix environment whereby the Director may assign work to a range of staff in the unit. This
matrix environment facilitates the assignment of resources to projects or strategies as needed, and promotes the
coordination of activities on a branch-wide basis.

Position Links:

• Drug Intelligence and Optimization Branch – establishes strong linkages with the Formulary Management Unit,
Special Authorities Unit, and Therapeutic Review and Optimal Use Unit.

• Independent arms length drug review groups (Drug Benefit Council and other drug review teams) – advises on
parameters of the research questions asked in specific drug reviews (e.g., works with evidence review groups and
clinician experts on evidence reports). Collects additional (jurisdictional specific) information for the drug review
process (i.e., to get a specialist expert opinion).

• Minister, Deputy Minister, Associate Deputy Minister, ADM, Executive Director, Senior Executive – provides
information, recommendations, and advice on change initiatives relating to strategic priorities, policies, and/or
specialty drug programs

• Other Branches in the Medical Beneficiary and Pharmaceutical Services Division – provides professional
pharmaceutical advice and information as required.

• Health Authorities and related groups/agencies (BC Health Authority Pharmacy and Therapeutics Committee,
Drug Review Subcommittee, BC Cancer Agency, Renal Agency of BC, BC Transplant), Doctors of BC, College
of Pharmacists of BC, the BC Pharmacy Association, pharmaceutical manufacturers, advocacy groups,
stakeholders in other ministries, other government agencies – collaborates on initiatives.

• Academics/Researchers – reviews/validates research conclusions drawn from pharmaceutical research papers or
pharmaceutical utilization data, and partners on program evaluation and research initiatives.

• Government Communications and Public Engagement (GCPE) and Minister’s Office – responds to requests for
information and provides advice on government position.

• F/P/T Committees and P/T Committees, including the Canadian Agency for Drugs and Technologies in Health
(CADTH), pan-Canadian Pharmaceutical Alliance (pCPA) and the EDRD Working Group, and the P/T Drug
Shortage Task Team – gathers information on work completed by CADTH through its various programs such as
Common Drug Review (CDR). Develops contacts to obtain, discuss and/or exchange information on pharmaceutical
issues and policies. Supports Director in leading/co-leading selected initiatives and represents BC’s position in the
development of policies and programs on pharmaceutical issues. Acts on behalf of the Director as required.

• Contractors – supports Director in initiating and completing procurement processes, supervise the completion of
deliverables, sign invoices.

GoBC, Pharmacist Page 3 of 6

NATURE OF WORK AND POSITION LINKS continued

The Drug Intelligence and Optimization Branch determines the array of drugs (formulary) eligible for reimbursement
through the provincial PharmaCare Program and administers the Special Authority Program that approves access to drug
therapy based on pre-established criteria within the limited coverage and reference based drug formularies. The branch
also serves as the primary source of information regarding pharmaceutical products and services in the Ministry of Health.

The Formulary Management unit is responsible for conducting evaluative research and producing policy options to
support the development, management and implementation of PharmaCare policies. The Formulary Management drug
review process determines the therapeutic/clinical advantage and cost effectiveness of the drug compared to existing
benefits in the same drug category, and the economic impact on PharmaCare of adding the drug to the formulary. The
review is rigorous and the decisions are supported by strong empirical evidence. The incumbent participates in the drug
submission review process for both brand-name and generic products and represents the division on a variety of internal
and external committees.

The Special Authority unit responds to over 180,000 requests each year for limited and exceptional last resort coverage of
drug products. Exceptional requests present the unique circumstances of the patient (primary diagnosis; secondary
diagnoses; conflicting medications; etc.) that must be considered. Technicians address the bulk of requests but there are
some that require adjudication by a licensed pharmacist. In addition, evolving criteria guiding the technicians must also
be developed. The pharmacist provides input into the development of clinical criteria in the drug formulary review process
and participates in Special Authority quality assurance projects. This work is critical to the PharmaCare Program in
keeping drug costs manageable while ensuring that patients receive the appropriate medication.

The Therapeutic Review and Optimal Use Unit is responsible for therapeutic reviews and optimal use projects including
the Provincial Academic Detailing Service.

The DSEG unit provides leadership and advanced clinical/evaluation expertise for PharmaCare specialty drug
programs:
• Lead the drug review process including price negotiations, stakeholder management, and implementation activities

for the provincial Expensive Drugs for Rare Diseases (EDRD) process.
• Lead the BC Provincial Retinal Diseases Treatment Program.
• Lead the BC Smoking Cessation Program.
• Co-lead the development of MBPSD’s program evaluation framework.

The DSEG unit leads and actively participates in national pharmaceutical initiatives:
• Lead the national Drug Shortages Task Team to manage drug shortages within BC and Canada.
• Co-lead the national EDRD Working Group.
• Co-lead the national Pharmaceuticals Working Group to complete commitments from the Jan 2016 Health

Ministers’ Health Accord.

The DSEG unit leads and actively participates in the design and delivery of the health system:
• Lead initiatives to improve drug formulary alignment and drug review collaboration with the health authorities

to support patient care.

The incumbent requires a high level of understanding of pharmaceutical treatment and medical practice to understand
and work with highly trained general practitioners, specialists, other healthcare professionals, patients and Ministry
personnel. The incumbent also requires a high degree of understanding of the scientific evidence underlying
pharmaceutical practice. The expertise from a degree in pharmacy and the legal and professional accountability to the
public via licensure with the College of Pharmacists of BC is vital to the integrity, legitimacy, and safety of the role.
The Pharmacist is required to maintain a thorough working knowledge of the current and emerging trends and
developments in the drug industry.

GoBC, Pharmacist Page 4 of 6

SPECIFIC ACCOUNTABILITIES / DELIVERABLES
1. Participates in the evidence based review process of new drugs and drug classes and existing drugs on the

program’s benefit list to ensure that medications and policies provide good value for money based on an analysis of
clinical and cost effectiveness.

2. Conducts and/or contributes to therapeutic, cost-effectiveness and budget impact analysis; reviews and analyzes the
availability of other treatment options, accepted medical practices in the province, comparisons to other provincial
jurisdictions, and alignment with established policy objectives.

3. Consults with medical/pharmacy experts and medical literature, researches and analyses clinical practices and
innovations in other jurisdictions (national and international), writes reports, and makes recommendations on the
feasibility of proposed guidelines as decision support tools.

4. Consults with affected stakeholders and government agencies to identify coverage recommendations.
5. Provides clinical evaluation and exercises professional judgment in adjudication of Special Authority (SA) requests

from practitioners (a SA grants full benefit status to a medication that would otherwise be a partial benefit or a limited
coverage drug).

6. Resolves complex SA requests and/or issues escalated by SA Technicians.
7. Conducts audits of patients and pharmacies to determine compliance as required.
8. Develops and recommends improved practices, processes and standards for Formulary Management drug reviews

and SA reviews.
9. Defines and implements policy for the special disease drug plans and identifies and manages issues arising from

drug policies (e.g. demands for medication to be added to the formulary) and prepares policy approval documents in
the form of Cabinet and Treasury Board Submissions.

10. Participates in maintaining existing drug and related benefit coverage policies (including the Low Cost Alternative, the
Reference Drug, and Limited Coverage programs) and in the development and implementation of new policies arising
from the review of cost containment and other initiatives.

11. Represents BC on committees dealing with drug plan policy issues and ensures that Pharmaceutical Services
Division viewpoints and priorities are adequately addressed. Represents PSD on internal and external PSD
committees and participates as a staff member on the Drug Benefit Committee (DBC).

12. Prepares written materials as required, including ministerial correspondence, policy and position papers, briefing
notes, discussion papers, and presentations.

13. Participates in branch or divisional drug research initiatives as required.
14. Leads or participates in staff development and education programs to foster greater staff knowledge and clinical

perspective in branch and divisional initiatives.

FINANCIAL RESPONSIBILITY
Provides cost/benefit data requiring application of program knowledge to determine the financial impacts of PharmaCare
drug benefit initiatives.
Provides cost/benefit data to determine the financial impacts of different risk sharing agreements.
Approves coverage of drug therapies with cost impacts of $35 – $50,000 per year (SA only).

DIRECT SUPERVISION (i.e., responsibility for signing the employee appraisal form)
Role # of Regular FTE’s # of Auxiliary FTE’s
Directly supervises staff 0 0
Supervises staff through subordinate supervisors 0 0

PROJECT /TEAM LEADERSHIP OR TRAINING (Check the appropriate boxes)
Role # of FTE’s Role # of FTE’s

Supervises students or volunteers Provides formal training to other staff
Lead project teams varies Assigns, monitors and examines the work of staff varies

SPECIAL REQUIREMENTS

Licensed to practice pharmacy in the Province of BC (active licensure registered with BC College of Pharmacists)

GoBC, Pharmacist Page 5 of 6

TOOLS / EQUIPMENT
Desktop tools (Word, Excel, PowerPoint, Outlook Calendar and standardized templates for correspondence, personal
records management).
Use of mobile phone or similar device as required.
Time and Leave
Procurement and contracting tools
CAS and iExpenses
MyPerformance

WORKING CONDITIONS

The incumbent must be aware of the political sensitivities of the work that the unit does. Many initiatives will affect other
areas of the Ministry and will thus require extensive consultation throughout the process. Travel between Victoria and
Vancouver may occasionally be needed to fulfil work duties.

WORK EXAMPLES
See above sections.

COMMENTS

PREPARED BY

NAME:

Elaine Chong
DATE:

September 2016

EXCLUDED MANAGER AUTHORIZATION

I confirm that:

1. the accountabilities / deliverables were assigned to this position effective:.
2. the information in this position description reflects the actual work performed.
3. a copy has / will be provided to the incumbent(s).

NAME:

SIGNATURE: DATE:

ORGANIZATION CHART
See attached.

GoBC, Pharmacist Page 6 of 6

SELECTION CRITERIA
Education/Experience:
Graduation from recognized Faculty of Pharmaceutical Sciences with a minimum Bachelor of Science in Pharmacy.
Current registration and license in good standing as a Licensed Pharmacist with the College of Pharmacists of BC.
Considerable (2-5 years) experience as a licensed practicing pharmacist in BC retail or hospital pharmacy practice.
Experience in medical literature research, analysis and interpretation.

Knowledge:
Familiarity with policies and procedures of the BC PharmaCare Program.
Sound knowledge of legislation governing drugs.
Knowledge of federal / provincial / territorial initiatives in pharmaceutical policy development.
Knowledge of Canadian pharmaceutical industry and public drug insurance plans.
Knowledge of health (pharmaceutical) research databases.

Abilities/skills:
Excellent consultation, negotiation, communication and project management skills.
Strong oral and written communication skills.
Ability to develop partnerships with diverse stakeholders.
Analytical ability to identify trends/issues and recommend policy alternatives.
Demonstrated leadership and influence management facilitation and mediation skills.
Advanced computer, writing and editing skills

COMPETENCIES
Service Orientation
Teamwork and Co-operation
Results Orientation
Expertise
Analytic Thinking
Relationship Building
Impact Influence
Judgement

LOCATION:
CLASS CODE:

Career Group:

Finance

Job Family:

Accounting

Job Stream: Role:

Technical

Revised Date:

November 2011

JOB PROFILE

JOB STORE # 335

TITLE: FINANCIAL ANALYST CLASSIFICATION:

POSITION #: 47525

SUPERVISOR’S TITLE: MANAGER, BANKING & CLIENT SERVICES

MINISTRY: FINANCE
DIVISION: PROVINCIAL TREASURY
BRANCH: BANKING & CASH MANAGEMENT

PROGRAM

The Banking & Cash Management Branch (BCM) enables government to collect and disburse funds through
financial transactions.

Under the authority of the Financial Administration Act (FAA) and government core policy and procedures,
BCM is responsible for the banking infrastructure and services that enable government to complete financial
transactions with citizens, customers, vendors and employees and ensures the effective management of
government funds related to these transactions.

BCM accomplishes its mandate by:

• procuring and implementing banking services;
• managing banking relationships, financial transactions and banking infrastructure (e.g. bank accounts);
• developing new revenue collection and payment solutions, and onboarding ministry client stakeholders;
• providing expert financial and banking advice to assist ministry stakeholders in the development of

their respective revenue collection and payment processes;
• operating several interdependent and interrelated systems that deliver core financial operations

relating to payments and revenue collection as part of the government’s corporate financial system;
• maintaining the security and compliance standards for financial transactions; and
• effectively managing the cash and investments of the Consolidated Revenue Fund, and forecasting the

daily balance of cash created and required by receipts and disbursements.

JOB OVERVIEW

The position is one of three Financial Analyst positions responsible for the management and daily
operation of corporate banking and payment services (Internet payment, Point of Sale machine, Online
banking, Pre-authorized Debit, Electronic Fund Transfer, Cheques) in use by all government business
programs. This includes ensuring all the payment services are available and uninterrupted, banking
transactions are processed by business critical systems accurately and revenues are recorded into CAS. All

Career Group:
Finance
Job Family:
Accounting
Job Stream: Role:
Technical
Revised Date:
November 2011

financial analysts are responsible to ensure the CRF accounts in all Financial Institutions are balance.

One of the primary functions of this position is to manage the Central Deposit Program which currently has
$1.2B in deposit from the SUCH sector. The incumbent works in highly challenging environment
coordinating amongst the Financial Institutions, Ministries and SUCH sector’s CFOs and financial staff.

ACCOUNTABILITIES

• Accountable for the uninterrupted operations, accuracy and integrity of the business rules of banking
and payment solutions.

• Accountable for daily active and timely management of revenue recording and payment processing
services in support of all ministries. This includes management of critical business applications Treasury
Deposit Information System (TDI) and Journal Voucher System (JVS).

• Accountable for daily active and timely management of SUCH sector and Crown Corporations’
certificate of accounts and central deposit programs. This includes management of critical business
applications Certificate of Approval (COA) and Central Deposit Program (CDP).

• Accountable for daily monitoring and overseeing the availability, accuracy and integrity of business
critical payment channels used by the citizens and businesses of BC in support of the revenue programs
across government. The payment channels are Internet Online, Point Of Sale, Online Banking, payment
at Financial Institutions (FIs), Pre Authorized Debit (PAD) and Electronic Funds Transfer (EFT).

• Accountable for daily management and resolution of financial issues resulting from dishonoured
cheques (Returned Items Chargeback Systems), credit card chargeback, returns and refunds. This
includes supporting the ministries in resolution of the discrepancies of their revenue CAS GL accounts
and the seven FIs’ CRF GL accounts owned by Treasury.

JOB REQUIREMENTS

• Secondary School graduation and enrolment in a recognized financial management program, or an
equivalent combination of education, training and experience.

• Experience with working with financial accounting systems, procedures and internal controls.

• Knowledge of accounting principles, procedures and financial policies.

• Knowledge of computer systems.

• Successful completion of security screening requirements of the BC Public Service, which may include a
criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security
screening checks as required by the ministry

BEHAVIOURAL COMPETENCIES

Career Group:
Finance
Job Family:
Accounting
Job Stream: Role:
Technical
Revised Date:
November 2011

• Business Acumen is the ability to understand the business implications of decisions and the ability to
strive to improve organizational performance. It requires an awareness of business issues, processes
and outcomes as they impact the client’s and the organization’s business needs.

• Holding People Accountable involves setting high standards of performance and holding team
members, other government jurisdictions, outside contractors, industry agencies, etc., accountable for
results and actions.

• Problem Solving/Judgement is the ability to analyze problems systematically, organize information,
identify key factors, identify underlying causes and generate solutions.

• Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups
and across the organization to achieve group and organizational goals. It includes the desire and ability
to understand and respond effectively to other people from diverse backgrounds with diverse views.

• Service Orientation implies a desire to identify and serve customers/clients, who may include the
public, co-workers, other branches/divisions, other ministries/agencies, other government
organizations, and non-government organizations. It means focusing one’s efforts on discovering and
meeting the needs of the customer/client.

• Customer/Client Development involves the genuine intent to foster the learning or development of a
diverse clientele. “Customers/clients” include the public, internal clients, colleagues, partners, co-
workers, peers, branches, ministries/agencies and other government organizations.

JOB PROFILE

Checklist for Assignment 2 – Job Description, KSA’s, Org Chart

· Read instructions for assignment

· Watched video instructions for assignment

· Used information and feedback from Assignment 1 (job summary, job responsibilities/duties, working conditions, job requirements sections) to assist with creating your job description and KSA’s

· All sections of a job description are included and details are thoroughly completed (job title, company overview, job summary (purpose and duties), detailed list of duties, qualifications, working conditions, place for signature and date of employee and supervisor)

· Included a detailed list of KSA’s which is clearly organized under the appropriate section (Knowledge, Skills or Abilities) and each KSA is clearly and specifically defined

·

An organizational chart has been created in Word using SmartArt in Word – the Hierachy template is used for Organizational charts. The position is listed on the chart and the reporting structure for the organization is outlined and clear with positions listed (not names of incumbents)

· Researched a minimum of three sources of information to gather so I can fill-in and add to the job description template

· I have provided thorough and clear information in my own words.

· Information is grammatically correct, no spelling errors and the reader can understand the organization, the position and what it does

· APA style references listed for all sources

· Language used in assignment is language used in job descriptions/business writing (see sample job descriptions on D2L)

· Professionally presented

· Checked work against marking rubric

· Submitted to D2L on time (late assignments are not accepted)

TITLE: STUDENT SUPPORT OFFICER CLASSIFICATION: CLERK 11

SUPERVISOR TITLE: TEAM LEAD, STUDENT SUPPORT UNIT SUPERVISOR POSITION#: 96537

PROGRAM

StudentAid BC (SABC) assists eligible students with the cost of their post-secondary education and training
through various financial assistance programs, such as student loans, grants and scholarships. The Student
Services Branch (SSB) is responsible for the initial assessment of SABC applications and subsequent
disbursement. In addition to providing direct client service to BC Students, the SSB collaborates with other
branches, both within the Ministry and across the BC Public Service (BCPS), and other jurisdictions on the
development of program policy.

JOB OVERVIEW

The Student Support Officer (SSO) completes a variety of student financial assistance functions related client
service delivery and application assessment.

ACCOUNTABILITIES

Required:

• Responds to escalated enquiries from clients and stakeholders, often in challenging situations,
regarding applications for funding and the process to change the outcome

• Authorizes payment of benefits, or issuance of grants and loans for multiple programs

• Maintains program expertise related to the knowledge of the federal legislative framework, federal
and provincial program policies and adjudication guidelines

• Completes assessment and reassessments to determine eligibility for financial aid, follows up with
requests to clients and other interested parties to ascertain missing documentation, and, when
appropriate, refers clients to alternate programs and community services

• Enters and searches for client information in database and record systems
• Supports the Sr. Student Support Officer and Team Lead in the development and delivery of program

and systems training and mentoring for new officers and the tier 1 service provider
• Collaborates with colleagues to share information and new process changes
• Provides website and online application technical support to students and stake holders

• Prepares journal vouchers and invoices for payment; conducts payment reconciliation for multiple
programs

• Performs user acceptance testing (UAT) and participates in software debugging exercises and provides
confirmation when IMIT enhancements are functioning according to business requirements

• Researches and escalates files, with recommendations, to sr. team members and team leaders on
contentious matters that fall outside established criteria

JOB REQUIREMENTS

• Grade 12 graduation or equivalent.

• Demonstrated intermediate experience with word processing, including data entry, and database
applications.

• A minimum of one year experience providing client service in a high volume, fast-paced adversarial
environment.

• Experience working in a contact or call centre where the majority of services were conducted over the
phone. Preference may be given to those with a minimum of one year experience.

• Experience interpreting and applying the federal legislative framework.

• Experience interpreting and applying legislation, regulations and/or policies for multiple jurisdictions.

• Successful completion of security screening requirements of the BC Public Service, which may include a
criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security
screening checks as required by the ministry (Note: It is important that you read the job posting
carefully to understand the specific security screening requirements pertaining to the position).

Knowledge, Skills and Abilities

• Demonstrated superior writing and analytical skills.

BEHAVIOURAL COMPETENCIES

• Concern for Order reflects an underlying drive to reduce uncertainty in the surrounding environment.
It is expressed as monitoring and checking work or information, insisting on clarity of roles and
functions, etc.

• Decisive Insight combines the ability to draw on one’s own experience, knowledge and training and
effectively problem-solve increasingly difficult and complex situations. It involves breaking down
problems, tracing implications and recognizing patterns and connections that are not obviously
related. It translates into identifying underlying issues and making the best decisions at the most
appropriate time. At higher levels, the parameters upon which to base the decision become
increasingly complex and ambiguous and call upon novel ways to think through issues.

• Information Seeking is driven by a desire to know more about things, people or issues. It implies going
beyond the questions that are routine or required in the job. It may include “digging” or pressing for
exact information; resolution of discrepancies by asking a series of questions; or less-focused
environmental “scanning” for potential opportunities or miscellaneous information that may be of
future use.

• Listening, Understanding and Responding is the desire and ability to understand and respond
effectively to other people from diverse backgrounds. It includes the ability to understand accurately
and respond effectively to both spoken and unspoken or partly expressed thoughts, feelings and
concerns of others.

• Service Orientation implies a desire to identify and serve customers/clients, who may include the
public, co-workers, other branches/divisions, other ministries/agencies, other government
organizations, and non-government organizations. It means focusing one’s efforts on discovering and
meeting the needs of the customer/client.

• Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups
and across the organization to achieve group and organizational goals. It includes the desire and ability
to understand and respond effectively to other people from diverse backgrounds with diverse views.

Job Analysis Questionnaire

Name: ___________________________________

Job Title: __________Cashier_________________________

Department: _______________________________________

Supervisor’s Name: __________________________________

Supervisor’s Title: ___________________________________

1. SUMMARY OF JOB: In a paragraph, summarize the responsibilities and accountabilities of the job. Include to whom the position reports within the organization. This should provide a “snapshot” of the work this job does and how the job supports the organization’s goals.

Being a cashier requires that I welcome clients into the store. I also answer their questions such as the location of different grocery items. It is also my responsibility to give recommendations to the clients according to what they need. I will be helping the customer to pay for their grocery from the store, and keep the cash for the company until my working shift is finished, and I will pass all the cash, receipts and sales report to the accounting department.

2. EQUIPMENT: List any equipment, machines or tools (e.g. computer, cash register, fork lift) normally used or operated as part of the job.

The main equipment needed by a cashier are a desktop, phone, modern scanning equipment, and also a cash register.

3. JOB RESPONSIBILITIES: Create a comprehensive list of job responsibilities (duties). Categorize the responsibilities into relevant groupings. List the categories/responsibilities either in order of importance with the most important first or by the percentage of time the job focuses on that work.

My main responsibilities as a cashier include welcoming clients, answering their questions and also directing them and recommending different items that they need. I also operate the cash register, scanner and scales among other devices. It is also my responsibility to accept payment from buyers, ensure all prices and quantities are accurate and also print and hand a receipt to the clients. (Levine, A. L. A. G. (2015, May 20))

4. CONTACTS: Does this job require any contact with other departments or outside agencies? If yes, list each contact, describe the type of contact and reason(s) for the contacts, and the duties completed.

This job position requires contacts with the accounting department. The cashier is required to provide a financial transaction report to the accounting department of the business. It also links to the purchases department especially since it automatically updates the inventory. This is important to keep track of the stock as clients continue purchasing different items.

5. SUPERVISION: Does this position have supervise staff? If yes, describe the supervisory duties.

The cashier supervisors have the responsibility to supervise the retail employees. They conduct meetings in which they guide other retail employee on the best ways of handling their duties. They also take disciplinary action whenever it is necessary.

6. DECISION MAKING:

a. List and explain the decisions this job makes while performing regular duties.

b. For this job, what would be the likely result of poor judgement while making decisions or taking improper action? For the employee? For the business?

There are some examples where a cashier can decide on some things without having to consult their supervisor. One of them is when a client asks them about particular items and requests for recommendations on the best. In such an instance, the cashier can advise the client based on their knowledge of the products. A cashier may also decide on how to solve an issue of an angry customer in a case where the supervisor is not around.

The choices made within the store are critical especially in maintaining clients’ loyalty to the store. If the decisions made are favorable to the clients, there is a high likelihood for the clients to be doing their grocery shopping in the same store. The opposite happens in case the decisions were unfavorable to the clients. Hence, it is imperative to conclude that the decisions made would play a key role in maintaining the competitiveness of the store and hence improve the progress of the business.

7. RESPONSIBILITY FOR RECORDS: List the reports and files this job is required to prepare or maintain.

The records kept by cashiers are the cash records.

8. FREQUENCY OF SUPERVISION/CONTACT: How frequently does this job confer with the supervisor or other employees in making decisions or to determine the best course of action?

Who?

Frequently

Occasionally

Seldom

Never

Manager

Yes

Accountant

Yes

Colleague

Yes

9. WORKING CONDITIONS: Describe in detail the physical conditions/environment and requirements under which this job works, e.g., inside/outside, standing/sitting, conditions/equipment that could cause injury, etc.,

Cashiers work indoors at most times. However, they could work outdoors when there is an exhibition for the grocery items sold in Greens Grocery store. They are also required to be in uniform. They mostly work in standing condition, so they should a pair of comfortable shoes that fit in the dress code.

10. JOB REQUIREMENTS: Please indicate the minimum requirements you believe are necessary to perform your job satisfactorily.

Education: Minimum schooling High school diploma

Special training Basic mathematical and computer training

Experience: Type necessary Cashier and Customer service experience

Number of years One year

Special skills: High level of customer service skills.

11. SPECIAL QUALIFICATIONS: List any unusual or unique certifications or licenses required to perform this job.

There are no licenses or certification required for a cashier.

12. ADDITIONAL INFORMATION: Provide any additional information you think is important to understand the requirements of this job.

There are various skills that are important for successful cashier profession. One of them is proper communication skills. A good cashier needs to be patient in the way they address people in the store. They should also be willing to listen to clients and also trying to stand on their side. This is the basis for effective communication. ( Song, T., & Wang, A. (2016))

A good cashier also needs to be friendly to the clients and also their colleagues. This would make them easily approachable especially for the reason that their job requires them to interact with different people and clients. This is an important aspect towards ensuring excellent customer service. It would also encourage client loyalty and consequently promote the competitiveness of the business.

The cashier also needs to be understanding. This keeps the clients happy with the service they are offered within the business. It also enables the cashier to be a good problem solver. This quality is also linked to being logical. As the cashier solve different problems that they may face at their work, they would better know the logic of the problem solving procedures so as to maintain efficiency. They may also seek help from other members of the staff whenever it is required.

Another quality of a good cashier is trustworthiness. This is mainly for the reason that they handle a lot of money that run in and out of the business. Being trustworthy implies that they would offer honest services, which is an important aspect of their jobs. Other qualities that a cashier should possess are accuracy, quick learning skills and also proper grooming. An amalgamation of these qualities enables one to offer the best cashier services.

Reference

Cashier | Walmart. (2020). Retrieved 12 February 2020, from

https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&jobId=1492218&partnerid=25222&siteid=5011#jobDetails=1492218_5011

Song, T., & Wang, A. (2016). Analysis of Role and Job Requirement about Middle Managers in China.

Levine, A. L. A. G. (2015, May 20). Your questions about job interviews answered, part 2. Retrieved from https://physicstoday.scitation.org/do/10.1063/PT.5.9039/full/#q7