Prioritized process hierarchy, prioritization matrix

Use excel to create a process hierarchy and finish the prioritization matrix.

Marketing Advantage

Don't use plagiarized sources. Get Your Custom Essay on
Prioritized process hierarchy, prioritization matrix
Just from $13/Page
Order Essay
Process

es

Becky (Printer)

Becky (Printer)

Becky (Printer)

Becky (Printer)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Brent (Finance & Accounting)

Carla (Sales Manager)

Carla (Sales Manager)

Carla (Sales Manager)

Carla (Sales Manager)

Carla (Sales Manager)

Carla (Sales Manager)

Carla (Sales Manager)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Jeff (Accountant)

Kelly (Sales Assistant)

Kelly (Sales Assistant)

Kelly (Sales Assistant)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

KT (HR Generalist)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Larisa (Marketing)

Luke (Designer)

Luke (Designer)

Luke (Designer)

Luke (Designer)

Manuel (Facilities Manager)

Manuel (Facilities Manager)

Manuel (Facilities Manager)

Manuel (Facilities Manager)

Manuel (Facilities Manager)

Manuel (Facilities Manager)

Margit (Finisher)

Margit (Finisher)

Margit (Finisher)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Rick (Owner)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Ronaldo (Sale Representative)

Sanjoy (Shipping Clerk)

Sanjoy (Shipping Clerk)

Sanjoy (Shipping Clerk)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Shawn (Production Manager)

Sue (Staff Accountant)

Sue (Staff Accountant)

Sue (Staff Accountant)

Sue (Staff Accountant)

Work Item Performed by
Rerun defective items Becky (Printer)
Identify printer
Maintain printer
Print order onto materials
Provide printed materials to the finishing team
Develop financial strategies Brent (Finance & Accounting)
Perform planning/budgeting/forecasting
Perform cost accounting and control
Evaluate and manage financial performance
Establish policies for delinquent accounts
Analyze delinquent account balances
Correspond/Negotiate with delinquent accounts
Analyze budget
Approve payments
Establish internal controls, policies and procedures
Establish customer terms and conditions Carla (Sales Manager)
Manage demand for products and services
Measure consumer satisfaction with products and services
Define customer service policies and procedures
Plan and manage customer service operations
Measure customer satisfaction with customer requests/inquiries handling
Establish sales goals and measures
Evaluate sales results
Perform cost management Jeff (Accountant)
Process customer credit
Generate customer billing data
Transmit billing data to customers
Resolve customer billing inquiries
Establish Accounts Receivable policies
Receive/Deposit customer payments
Apply cash remittances
Prepare Accounts Receivable reports
Post Accounts Receivable activity to the general ledger
Discuss account resolution with internal parties
Process adjustments/write-off balances
Maintain chart of accounts
Process journal entries
Process allocations
Reconcile GL accounts
Perform consolidations and process eliminations
Prepare trial balance
Prepare financial statements
Perform reporting/review management reports
Audit invoices and key data in Accounts Payable system
Process financial accruals and reversals
Process taxes
Research/resolve exceptions
Process payments
Respond to Accounts Payable inquiries
Manage cash
Create/Distribute purchase orders Kelly (Sales Assistant)
Create customer profile
Generate service order
Develop service order
Develop compensation plan KT (HR Generalist)
Develop succession plan
Develop recruiting program
Develop HR policies
Administer HR policies
Determine job need/opening
Perform recruiting activities/events
Interview candidates
Hire candidate
Manage employee performance
Develop and manage reward, recognition, and motivation programs
Manage and administer benefits
Manage employee separation
Perform job specific roles mapping and value-add analyses
Finalize product/service characteristics and business cases Larisa (Marketing)
Introduce new product and/or service commercially
Coordinate introduction of new wholesaler products
Develop product
Launch new products
Perform customer and market intelligence analysis
Develop and manage brands
Define and manage channel strategy
Develop wholesaler relationships
Establish goals, objectives and metrics for products by channels/segments
Develop and manage pricing
Develop and manage placement and campaign management
Analyze and evaluate competition
Analyze financial conditions
Design art and graphics Luke (Designer)
Modify client logo and graphics according to needs of products
Create proposal for the layout and design of the marketing products
Assist client with the layout and design
Save design work onto a shared network location
Manage facilities Manuel (Facilities Manager)
Design facility
Select property
Negotiate terms for facility
Manage construction or modification to building
Acquire workspace and assets
Change fit/form/function of workspace and assets
Identify incomplete orders and service failures Margit (Finisher)
Sew material onto hardware
Perform quality check of finished product
Monitor quality
Assess new technology innovations Rick (Owner)
Identify social and cultural changes
Capture and assess customer needs
Formulate mission
Communicate mission
Set corporate financial targets
Determine relative market share
Develop overall mission statement
Select long-term business strategy
Develop and set organizational goals
Align strategy with business strategy and initiatives
Generate leads Ronaldo (Sale Representative)
Manage customers and accounts
Manage customer sales
Accept and validate sales orders
Collect and maintain customer account information
Enter orders into system and identify/perform cross-sell/up-sell activity
Expedite orders and satisfy inquiries
Research/Resolve exceptions
Process customer request
Solicit customer feedback on services delivered
Respond to consumer requests/inquiries
Respond to consumer complaints
Provide pricing estimate to Wholesaler
Exchange data and graphics with wholesaler
Validate accuracy of art and layout with wholesaler
Send approved layout to Production team
Plan, transport, and deliver outbound product Sanjoy (Shipping Clerk)
Authorize and process returns
Give tracking and sales order to sales rep
Provide shipping tracking number to wholesaler
Determine stock availability Shawn (Production Manager)
Process back orders and updates
Provide product tracking
Identify critical materials and supplier capacity
Create and manage master production schedule
Develop inventory strategy
Select suppliers
Manage raw material inventory
Execute detailed line schedule
Assess production performance
Create resourcing plan and schedule
Create service order fulfillment schedule
Manage order fulfillment progress
Manage inbound material flow
Monitor inbound delivery performance
Manage flow of returned products
Manage incidents
Manage problems
Verify that inventory and materials are available
Order print media (soft material used for tent and display stands)
Order hardware (tent and display stands)
Payroll administration Sue (Staff Accountant)
Report time
Manage pay
Process payroll taxes
Process expense reimbursements

Sample APC

Process

Process Category Process Group Activity
12 Manage Knowledge, Improvement, and Change (10013)
12.1 Create and manage organizational performance strategy (11071)
12.1.1 Create organization design (11661)
12.1.1.1 Design organization structure and publish organization charts (11662)
12.1.1.2 Optimize reporting structures (11663)
12.1.1.3 Establish cross-functional linkages (11664)
12.1.2 Develop supporting organizational processes (11665)
12.1.2.1 Develop and incorporate supporting organizational processes (11666)
12.1.3 Create enterprise measurement systems model (11075)
12.1.3.1 Establish performance measures (11080)
12.1.3.2 Establish performance monitoring frequency (11081)
12.1.3.3 Set performance targets (11082)

&”Arial,Bold”&12Process Classification Framework Process Category – &A

IBM Global Business Services &9&P &9&F

BLUE

MAROON

RED

BLACK

OIS 5000

Case Study Deliverable 1

Deliverables:

The first project deliverable includes the two critical items:

Process Hierarchy

Using the list of processes that was compiled by your junior coworker, organize the processes at Marketing Advantage into a meaningful hierarchy. Since the list contains varying levels of granularity, you are allowed to create additional process grouping units, rename existing, or delete existing. Process hierarchy should be grouped according to a clear numbering reference.

Project Prioritization Matrix (aka QFD)

Based on interviews with owners, management, and staff, we have identified 4 processes at Marketing Advantage that are particularly important and are also struggling right now. The following table summarizes notes and observations about these 4 processes. Your job is to create a prioritization matrix (QFD) to help the team know where to focus attention on process improvement. Please label assumptions and provide additional comments on the evaluation scores. Write 2-3 paragraphs about your recommendations and justifications for your recommendations.

The following processes should be prioritized using the template for Process Prioritization Matrix (published online at Canvas). The criteria for prioritization are:

· Internal Impact (employees)

· External Impact (Customers)

· Improvement Feasibility

· Current State Performance

· Financial Value from Improvement

Rick (the owner) expressed the relative importance of these criteria as follows:

· Internal Impact (20%)

· External Impact (40%)

· Improvement Feasibility (10%)

· Current State Performance (10%)

· Financial Value from Improvement (20%)

Proposed Scope of Improvement Project

Based on discussions with members of Marketing Advantage’s management team, the processes related to Wholesale Large Format Accounts will be area of first focus. These customer accounts struggle with the following challenges:

1. Inventory Management

2. Rush Orders Management

3. Workflow Management

4. Quality Assurance

Process Name & Description

Interview Notes

Inventory Management:
The fulfillment of orders for Large Format Printing generally requires two main inventory items:
1. Media. This is the fabric material upon which the client’s logo and design are printed
2. Hardware. These are the structural parts required for the tent or marketing stand.

In conversations with several employees, the process of Inventory Management was raised repeatedly as being a main problem. Since issues with inventory touch so many different people in the company, it causes widespread frustration when inventory is not available. One employee even estimated that 50% of orders experience some issue with inventory not being available at the right time.
Even though this process is critically important to the smooth flow of the business, it is unclear how Inventory is managed in the current environment. The process is performed in an ad-hoc and inconsistent way. Sometimes, the sales team will place an order for the media and hardware and other times the production team will place orders with their inventory suppliers.
Large Format orders for wholesalers are generally extremely time sensitive and most often a rush. When inventory is not available to fulfill promised orders, the sales team often must rely upon expensive rush orders with their suppliers. The media and hardware suppliers often need to overnight material to Marketing Advantage. The cost of overnight shipment quickly deteriorates the already-thin profit margin on Wholesale orders.
Inventory issues also cause unnecessary rescheduling by the Production Management team. When items are not available, they will need to reschedule all jobs to work on those items where inventory exists.
Generally speaking, the end client is not aware of the inventory issues that Marketing Advantage faces. The team generally scrambles enough that the client is shielded from the pain of mismanagement. However, the end client is impacted in a negative way when the extra rushing caused by inventory leads to poor quality on the finished product.

Rush Order Management:
The expedited processing of an order is intended to be used on a rare exception basis. Rush orders bypass the typical work queue and are placed at front of the priority list. Rush orders also involve shipment with overnight services.

Wholesalers who place orders with Marketing Advantage on behalf of their end clients often misunderstand the Large Format printing process. Wholesalers underestimate the work involved with creating Large Format items (such as tents and display stands). Very often, the end customer (the client of the wholesaler) does not have the right graphics and logos for use with large format items. Usually, their logo works great on small items (like pens and other trinkets), but does not work well on large items.
This lack of understanding by the Wholesaler about Large Format can occasionally create the need for Rush Orders. These rush orders play an important role in servicing the needs of wholesalers and the ability to deal with rush orders effectively is a key part of Marketing Advantage’s strategy to become a flexible and responsive partner for Wholesalers.
Rush Orders were originally intended to be an exception to the normal process, but lately the number of rush orders has made them more the norm than the exception. If not managed effectively, these Rush Orders have an extremely disruptive impact on the entire work flow for Large Format printing. As one order gets prioritized as a rush order, that necessarily means that the other orders in the queue get disrupted.
The Wholesaler and the end customer are often unaware of the internal challenges required to effectively deal with rush orders. Marketing Advantage generally does a good job of hiding and covering the amount of disruption caused by rush orders.
Rush orders have both direct and indirect cost impact. Direct costs involve overnight shipment and occasional overtime hours to ensure the order gets completed. Indirect costs involve a delay to other orders which then turns a normal order into a rush order as the company deals with the shuffling of internal prioritization. Other indirect costs involve an inefficient use of machines and people as they are reallocated and reconfigured to work on a rush order.

Workflow Management:
The process involved with managing the flow of individual orders from inception to completion. Also involves the interaction of multiple orders as they compete with other orders for priority, time, and resources.

Marketing Advantage has seen such strong growth in recent years that the processes involved with workflow management have not been well defined. In the current environment, customer orders flow in a halting, inconsistent, nonstandardized, and ad-hoc way.
As a sales representative takes an order from a wholesaler for an end customer there is no standardized way that the order will be completed as it flows through the various stages of design, printing, finishing, shipping, and invoicing. The sales representative generally works with each group individually to make sure his/her order gets completed. There is no centralized queue management process that guides the priority and flow of orders through all stages of the fulfillment process.
The lack of a standardized workflow process creates direct challenges for internal employees. First, employees constantly feel the pressure of pleasing individual sales representatives who come and advocate for the priority of their individual orders. Employees are often torn between pleasing one representative and disappointing another. Second, employees are interrupted by sales representatives who come asking about the status and progress of their individual orders. Since sales representatives have no system that captures the progress of an order through the lifecycle, they must bother and interrupt each fulfillment group to get a status.
Customers don’t directly feel the negative impact of a poor workflow process. However, the lack of standardized and robust workflow management contributes to quality issues and timing pressures when the company isn’t able to effectively balance the internal inefficiencies of an inconsistent process.

Quality Assurance:
In the current process, each order is inspected for quality issues by the finishing team. After sewing the material onto the hardware, the finishing team inspects for printing problems and other formatting problems. If they identify problems, they notify sales representatives who work to correct or recreate the order.

In a recent interview, Rick the owner of Marketing Advantage expressed concern that too many orders experience problems that are ultimately detected by the end customer. The finishing team has been given a quality assurance role, but they do not detect and prevent all defects from reaching the end customer.
The sales, design, and printing groups have come to rely too much on the finishing team for quality assurance. These teams are not intentionally negligent or careless with quality, but they trust that mistakes will be caught by the finishers. This overreliance on a manual quality check at the end of the process causes about 15% of orders to experience rework and defect correction.
The end customer ultimately discovers quality issues when the order arrives. Unfortunately, given the sensitive and urgent nature of marketing campaigns, it is often too late to correct problems with orders before the marketing event.
Internal employees experience the frustration of rework when quality issues arise. It becomes demoralizing and discouraging when a job or order must be done twice (or more). This is especially true considering the amount of urgent work that already exists in the queue.

Evaluation:

This first project/case study deliverable will scored on a scale of 50 possible points (25 for hierarchy and 25 for prioritization matrix).

The process hierarchy will be graded on the following points:

· Logical structure and organization of processes. There is no absolute best way to organize these processes, but your approach should be rational and logical and show that you understand the relationship among these processes and their placement in a hierarchy.

· Formatting. Is the hierarchy clear and understandable? Does the hierarchy follow a consistent numbering structure?

· Hierarchy Consistency. Is there consistency in the granularity among the processes at each hierarchy unit? For example, are the units at Level 2 consistent in the level of granularity?

The Process Prioritization Matrix will be graded on the following points:

· Scoring is Reasonable. Scoring is not an exact science, but you should demonstrate that the scores reflect the areas of emphasis from the interview notes. Scoring involves both the correct weighting on the relative priority of criteria and the scoring of each individual process against the criteria.

· Labeled Assumptions. Ensure that you offer some context about the assumptions you made on the scoring. Use the “Comments” column for these notes and assumptions.

· Recommendation. Write 2-3 paragraphs that describe the recommendations for action (with justification for the recommendation)

Rating QFD

,

,3,9). 1=Very little impact, 9=Significant Impact

(0,1,3,9). 1=Very little impact, 9=Significant Impact

0 1

0 1

0 1

0 1

0 1
0 1

Process Prioritization Matrix Prioritization Criteria
Internal Impact (Employees) External Impact (Clients) Improvement Feasibility Current State Performance Financial value from Improvement
(

 0 1 (0,1,3,9). 1=High Effort/Highly Complex, 9=Low Effort/Simple (0,1,3,9). 1=High Quality, High Effectiveness & Efficiency, 9=Low Quality, Low Effectiveness and Efficiency (0,1,3,9). 1=Minimal value, 9=Significant value
Selection Criterion Weight (1-10)
Processes Score Relative Ranking Comments
Sample Process 1
Sample Process 2
Sample Process 3
Recommendation and Justification:

What Will You Get?

We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.

Premium Quality

Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.

Experienced Writers

Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.

On-Time Delivery

Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.

24/7 Customer Support

Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.

Complete Confidentiality

Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.

Authentic Sources

We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.

Moneyback Guarantee

Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.

Order Tracking

You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.

image

Areas of Expertise

Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.

Areas of Expertise

Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.

image

Trusted Partner of 9650+ Students for Writing

From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.

Preferred Writer

Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.

Grammar Check Report

Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.

One Page Summary

You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.

Plagiarism Report

You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.

Free Features $66FREE

  • Most Qualified Writer $10FREE
  • Plagiarism Scan Report $10FREE
  • Unlimited Revisions $08FREE
  • Paper Formatting $05FREE
  • Cover Page $05FREE
  • Referencing & Bibliography $10FREE
  • Dedicated User Area $08FREE
  • 24/7 Order Tracking $05FREE
  • Periodic Email Alerts $05FREE
image

Our Services

Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.

  • On-time Delivery
  • 24/7 Order Tracking
  • Access to Authentic Sources
Academic Writing

We create perfect papers according to the guidelines.

Professional Editing

We seamlessly edit out errors from your papers.

Thorough Proofreading

We thoroughly read your final draft to identify errors.

image

Delegate Your Challenging Writing Tasks to Experienced Professionals

Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!

Sign Up Talk to Us

Check Out Our Sample Work

Dedication. Quality. Commitment. Punctuality

Categories
All samples
Essay (any type)
Essay (any type)
The Value of a Nursing Degree
Undergrad. (yrs 3-4)
Nursing
2
View this sample

It May Not Be Much, but It’s Honest Work!

Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.

0+

Happy Clients

0+

Words Written This Week

0+

Ongoing Orders

0%

Customer Satisfaction Rate
image

Process as Fine as Brewed Coffee

We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.

Call Us +1 (877) 657-8180 Discuss Order Details Now

See How We Helped 9000+ Students Achieve Success

image

We Analyze Your Problem and Offer Customized Writing

We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.

  • Clear elicitation of your requirements.
  • Customized writing as per your needs.

We Mirror Your Guidelines to Deliver Quality Services

We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.

  • Proactive analysis of your writing.
  • Active communication to understand requirements.
image
image

We Handle Your Writing Tasks to Ensure Excellent Grades

We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.

  • Thorough research and analysis for every order.
  • Deliverance of reliable writing service to improve your grades.
Place an Order Start Chat Now
image

Order your essay today and save 30% with the discount code Happy

Order Now