HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except __________.

Question options:

  

strategic management

 

information technology

 

employee and labor relations

 

occupational health and safety

 

Question 2

5 / 5 points

       

No manager wants to __________.

Question options:
  

have his or her employees not   performing at peak capacity

 

hire the wrong person for the job

 

find employees not doing their   best

 

all of the above

 

Question 3

5 / 5 points
       

A(n) __________ examines current organizational practices for potential action violations.

Question options:
  

EEO representative

 

training specialist

 

job analyst

 

compensation manager

 

Question 4

5 / 5 points
       

A __________ is a system that enables employees to manage their own benefits and update their personal information.

Question options:
  

company portal

 

cybernetic portal

 

formulation system

 

software-based system

 

Question 5

5 / 5 points
       

Strategic human resource management refers to __________.

Question options:
  

formulating and executing human   resource policies and practices that produce the employee competencies and   behaviors the company needs to its achieve strategic aims

 

planning the balance of internal   strengths and weaknesses with external opportunities and threats to maintain   competitive advantage

 

emphasizing the knowledge,   education, training, skills, and expertise of a firm’s workers

 

extending a firm’s sales,   ownership, and manufacturing to new markets

 

Question 6

5 / 5 points
       

The __________ HR group focuses on being HR business partners to specific departments.

Question options:
  

embedded

 

corporate

 

centers of expertise

 

transactional

 

Question 7

5 / 5 points
       

Which term refers to letting vendors abroad provide services for a firm?

Question options:
  

external work systems

 

application service providers

 

offshoring

 

data warehousing

 

Question 8

5 / 5 points
       

Which of the following is an issue that HR managers have to deal with today?

Question options:
  

managing ethics

 

managing employee engagement

 

adding value

 
all of the above
 

Question 9

5 / 5 points
       

Of the 10 most serious ethical issues, how many were HR related?

Question options:
  

six

 
10
 

seven

 

four

 

Question 10

5 / 5 points
       

__________ maintain contact within the community and publicize openings.

Question options:
  

Job analysts

 

EEO representatives

 

Recruiters

 

Compensation managers

 

Question 11

5 / 5 points
       

In today’s business environment, __________ are often the firm’s main source of competitive advantage.

Question options:
  

machines

 

highly trained and committed   employees

 

superior organizations

 

superior ad campaigns

 

Question 12

5 / 5 points
       

Which of the following demographic issues represents a challenge for human resource managers?

Question options:
  

an increasingly diverse workforce

 

an aging workforce

 

an increasing use of contingent   workers

 

both A and B

 

Question 13

5 / 5 points
       

Which organization provides professional certification for human resource managers?

Question options:
  

Academy of Management

 

Society for Human Resource   Management

 

Academy of HR Partners

 

Association of Business   Administration

 

Question 14

5 / 5 points
       

Which of the following is an example of HR management’s changing role?

Question options:
  

HR managers must measurably   improve organizational performance.

 

HR managers must represent the   organization even when they are off the clock.

 

HR managers must be individually   centered so as to ensure that there will be no favoritism.

 

None of the above.

 

Question 15

5 / 5 points
       

All of the following are new HRM skills except __________.

Question options:
  

improving off-shoring skills

 

supplying transactional services   while serving more strategic, internal consulting activities

 

improving internal consulting   skills

 
all of the above
 

Question 16

5 / 5 points
       

Over the next few years, employers may face a severe labor shortage because __________.

Question options:
  

there are fewer people entering   the job market than there are retiring baby boomers

 

one-third of single mothers are   not in the labor force

 

people are living longer

 
all of the above
 

Question 17

5 / 5 points
       

Which of the following job titles indicates a position in human resources?

Question options:
  

recruiter

 
training specialist
 

EEO coordinator

 
all of the above
 

Question 18

5 / 5 points
       

The __________ HR group may provide specialized support for organizational change.

Question options:
  
transactional
 
corporate
 
embedded
 
centers of expertise
 

Question 19

5 / 5 points
       

Which strategic management tool provides a departmental performance overview indicating how the department helps achieve the firm’s strategic plan?

Question options:
  

an HR score card

 

a strategy map

 

a department performance report

 

a digital dashboard

 

Question 20

5 / 5 points
       

The ________ HR group works with the top management team to develop long range plans for the company.

Question options:
  
transactional
 
embedded
 
centers of expertise
 
corporate