A

capabilities

assessment _______ is an in-depth evaluation of an organization’s capabilities.

Question options:

  

analysis

 

profile

 

formulation

 

review

 

Question 2

2.5 / 2.5 points

   

    

All of the following constitute support activities except:

Question options:
  

technological development.

 

procurement

.

 

operations.

 

human resource management.

 

Question 3

2.5 / 2.5 points

       

An

internal

analysis involves an examination of the organization’s:

Question options:
  

mission and vision.

 

resources and capabilities.

 

strategic

objectives.

 

functional

and business   strategies.

 

Question 4

2.5 / 2.5 points
       

The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.

Question options:
  
internal
 
capabilities
 
strategic
 
functional
 

Question 5

2.5 / 2.5 points
       

Core competencies cannot be a source of ________, but can contribute to the development of ________.

Question options:
  

organizational goals;

competitive

  advantage

 

dynamic capabilities; internal   analysis.

 

competitive advantage;

distinctive

  capabilities.

 

distinctive capabilities

;   organizational goals

 

Question 6

2.5 / 2.5 points
       

________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

Question options:
  

Organizational capabilities

 

Accumulated knowledge

 

Actual work activities

 

Organizational routines and   processes

 

Question 7

2.5 / 2.5 points
       

Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.

Question options:
  

distinguished

 
distinctive
 

demonstrated

 

delineated

 

Question 8

2.5 / 2.5 points
       

After a current product-market profile has been assessed, the next step is to

Question options:
  

identify sources of competitive   advantage and the disadvantage in the main product-market segments.

 

emphasize the interactions between   the organization and customers.

 

conduct an external assessment of   competitors.

 

All of the answer choices are   correct.

 

Question 9

2.5 / 2.5 points
       

Internal analysis is important for identifying and evaluating an organization’s:

Question options:
  

strengths

and

weaknesses.

 

goals and objectives.

 

distinctive offerings.

 
mission and vision.
 

Question 10

2.5 / 2.5 points
       

The internal audit concentrates on the availability or lack of critical ________ and the level of ________.

Question options:
  

capital; skills

 

resources; capabilities

 

financial resources; management

 

skills; resources

 

Question 11

2.5 / 2.5 points
       

All of the following constitute primary activities except:

Question options:
  
procurement.
 

marketing and sales.

 

outbound logistics.

 
operations.
 

Question 12

2.5 / 2.5 points
       

All of the following reflect questions asked of the management function during the internal audit except:

Question options:
  

Are jobs effectively designed?

 

What is the level of employee   turnover?

 

Is the organization able to raise   long-term capital?

 

Does the organization effectively   use work teams?

 

Question 13

2.5 / 2.5 points
       

Customer value is determined by:

Question options:
  

a unique and different product.

 

a low-priced product.

 

the ability to respond to specific   or distinct customer needs.

 
All of the answer choices are   correct.
 

Question 14

2.5 / 2.5 points
       

Southwest’s capability of quick gate turnaround time and exceptional employee-customer interactions is known as:

Question options:
  

a distinctive organizational   capability.

 

an exceptional opportunity.

 

a superior customer value.

 

a distinguished service.

 

Question 15

2.5 / 2.5 points
       

Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?

Question options:
  

Inbound logistics

 

Procurement

 

Human resource management

 

Firm’s infrastructure

 

Question 16

2.5 / 2.5 points
       

Characteristics of dynamic capabilities include all of the following except:

Question options:
  

timely responsiveness.

 

reactive responsiveness.

 

rapid and flexible product   innovation.

 

coordinating and deploying   organizational resources and capabilities.

 

Question 17

2.5 / 2.5 points
       

The question, “Does the capability provide tangible customer benefits?” occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?

Question options:
  

Sort the core capabilities and competencies   according to strategic importance.

 

Identify and agree on the key   capabilities and competencies.

 

Describe all the organizational   capabilities and competencies.

 

Prepare current product-market   profile.

 

Question 18

1.25 / 2.5 points

       

The internal audit answers the questions of:

Question options:
  

Do   the various functions have the needed resources to perform their assigned   work activities?

 

How   well do they perform these assigned work activities?

 

What   are the organization’s primary opportunities and threats?

 

possessing   the needed resources and then performing assigned work activities.

 

Question 19

2.5 / 2.5 points
       

Performance of ________ activities would not be possible without ________ activities.

Question options:
  

core; support

 

primary; support

 

support; primary

 

strategic; support

 

Question 20

2.5 / 2.5 points
       

Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:

Question options:
  
weaknesses.
 

strengths.

 

opportunities.

 

threats.

 

Online Exam 5

   

Question 21

2.5 / 2.5 points

The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.

Question options:
  

prospector

 

defender

 

analyzer

 

reactor

 

Question 22

2.5 / 2.5 points
       

Which of the following is a possible production-operations management strategy?

Question options:
  

Selective specialization

 

Inventory management systems

 

User positioning

 

Market logistics

 

Question 23

2.5 / 2.5 points
       
The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.
Question options:
  
prospector
 
defender
 
analyzer
 
reactor
 

Question 24

2.5 / 2.5 points
       

One factor that would lead to high-performance work practices is

Question options:
  

using contingent pay.

 

forming problem-solving groups.

 

conducting attitude surveys.

 
All of the answer choices are   correct.
 

Question 25

2.5 / 2.5 points
       

The marketing mix is commonly known as the

Question options:
  

4Ps

 

5Ps

 

7Ss

 

4Ss

 

Question 26

2.5 / 2.5 points
       

Which of the following is NOT a possible dimension for identifying strategic groups?

Question options:
  

Units sold

 

Price

 

Quality

 

Geographic scope

 

Question 27

2.5 / 2.5 points
       

Which of the following is included under the product functional strategies?

Question options:
  

Supervision

 

Management

 

Marketing

 

Leadership

 

Question 28

2.5 / 2.5 points
       

In Porter’s cost leadership strategy, the main goal of the cost leader is to have the lowest ________ in the industry.

Question options:
  

profits

 

prices

 

costs

 

products

 

Question 29

2.5 / 2.5 points
       

The role of top-level decision makers in the strategic management process is to:

Question options:
  

establish the overall operational   goals.

 

develop the overall goal that the   organization hopes to achieve.

 

establish functional strategies.

 

supervise line managers.

 

Question 30

2.5 / 2.5 points
       

________ strategies are the short-term goal-directed decisions and actions of the organization’s various functional areas.

Question options:
  

Competitive

 

Coordinating

 

Corporate

 

Functional

 

Question 31

2.5 / 2.5 points
       

Which of the following is NOT one of Miles and Snow’s adaptive strategies?

Question options:
  

Defender

 

Prospector

 

Cost leader

 

Analyzer

 

Question 32

2.5 / 2.5 points
       

Which of the following is NOT a way to segment specialized market niches?

Question options:
  

Price consciousness

 

Geographical

 

Type of customer

 

Product line segment

 

Question 33

2.5 / 2.5 points
       

The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.

Question options:
  

portfolio analysis

 
distinctive capabilities
 
strengths
 

SWOT analysis

 

Question 34

2.5 / 2.5 points
       

The two main support processes in an organization are:

Question options:
  

production systems and marketing   systems.

 

procurement systems and HR   systems.

 

financial accounting systems and   HR systems.

 

information systems and financial   accounting systems.

 

Question 35

2.5 / 2.5 points
       

When a company builds a profitable business by “stealing” ideas from other successful peers, it is following a(n) ________ strategy.

Question options:
  
prospector
 
defender
 
analyzer
 
reactor
 

Question 36

2.5 / 2.5 points
       

An organization’s ________ strategies reflect its commitment to and treatment of its employees.

Question options:
  
procurement
 

corporate

 
HR
 
competitive
 

Question 37

2.5 / 2.5 points
       

________ is when organizations battle or vie for some desired object or outcome.

Question options:
  

Competition

 

Strategy

 

Goal

 

Objective

 

Question 38

2.5 / 2.5 points
       

Ms. James has decided to use a computerized order taking and fulfillment system in the new location for her retail shop. She is demonstrating her ability to give attention to which of the following strategies?

Question options:
  
Marketing
 

Human resources

 

Information

 

Financial-accounting

 

Question 39

2.5 / 2.5 points
       

Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?

Question options:
  
Marketing
 
Human resources
 
Information
 
Financial-accounting
 

Question 40

2.5 / 2.5 points
       

________ refer(s) to the process of creating and providing goods and services.

Question options:
  
Marketing
 

Production-operations

 

High-performance work practices

 

Information system