Human Resources Case I

Karen is an administrative assistant to the executive vice president of an organization whose mission is to serve the professional needs of its members. Karen has exceptional computer skills and seems to have a real talent for technology. Not only does she complete each task in record time, she has independently developed spreadsheets, management reports, and other useful documents in impressive formats that are consistently error free. She is an extremely valuable asset to the organization and to her boss. The organization has recently undergone a major computer system conversion, and Karen seems to be one of the few employees who have mastered the new system. She is often called on to troubleshoot for other employees who are experiencing difficulties grasping the new technology. But Karen is often moody, irritable, and brusque with clients and coworkers. She is especially disagreeable when answering the telephone, which she views as a major disruption to her work. Hardly a week goes by that Karen’s boss does not receive complaints about Karen’s interpersonal skills when dealing with clients and coworkers. Karen’s boss has had repeated conversations with Karen about her behavior, but to no avail. Karen’s negative attitude has not discernibly improved, but Karen’s boss is reluctant to press the matter further because she values Karen’s other skills, which make her own work so much easier.

  Please see attachment, only question  2.1.1 needs to be answer. One page necessary
 

Guidelines for Group Human Resource Case Review Assignments

1. Required: A list of participating and non-participating student names. Each group spokesperson shall

submit for their group. Only one submission per group permitted.

2. Required: Complete detailed answers addressing each of the following questions using proper English

and proper APA Style for citations and references.

2.1.1 What are the ethical, legal and human resource issues in this case?

2.1.2 What management and/or HR mistakes were made in this case?

2.1.3 What steps can be taken within this organization to remedy these mistakes?

3. Required: Formatting of submissions:

3.1.1 The question(s) must be repeated in full;

3.1.2 Followed by the group’s narrative response which must include substantively used sources as

well as proper APA Style cited and referenced sources; and

3.1.3 The references used in each narrative response to a question shall follow immediately after

the answer and before proceeding to the next question.

4. Required: More than two “External Authoritative Sources” are required in addition to the textbook for

maximum points on EACH question.

4.1.1 In addition each paragraph and/or each substantive issue addressed in an answer must have

at least one “External Authoritative Sources” cited (not including the text book).

4.1.2 It is unacceptable to have paragraph(s) and/or substantive narrative on issue(s), with zero

sources cited and then have one paragraph or answer contain all “external authoritative sources”

and the text book.

5. Required: Any direct quote in the narrative must include the page or paragraph number in the

citation.

6. Required: It is improper to place a citation/source at the end of a paragraph if material from the

source appears before the last sentence in the paragraph.

7. Required: It is improper to place a citation in the middle of a sentence. One can lead with the source in

the sentence but cannot use a citation within parenthesis except at the end of the sentence.

8. “External Authoritative Sources” for purposes of this course shall mean: books, peer reviewed journal

articles, education and government sites as well as non-partisan national or international organizations (such

as WHO, UNICEF, UNAIDS etc) provided, the foregoing source/material selected has in

text citations and

references to support statements made therein. Under no circumstances are newspapers including the Wall

Street Journal, blogs (regardless of source), editorials, panel discussions and dot com sites to be used. The

foregoing is not considered authoritative for this course.

9. Additional Guidance: I urge student to review the adobe connect session with FIU Libraries and Writing

Center on APA Style formatting and contact them personally if more assistance is needed.

10. Proper Submission Required: The assignment must be posted in the appropriate Assignment Folder.

Grading Rubric:

5- Excellent 4- Good 2-Fair 0-Poor

The issues were answered

in their entirety in the

students’ own words with

sources/citation to support

statements made and not a

string of direct quotes.

The issues were answered
in their entirety in the
students’ own words with
sources/citation to support

statements made; however

there were a few strings of

direct quotes.

The issues were not

answered in their entirety;

however, most of the

content was not the

students’ own words – it

contained an excessive

amount of direct quotes,

opinion/unsupported

statements.

The assigned questions

were not answered in their

entirety and most, if not

all, of the content was a

string of direct quotes,

opinion/unsupported
statements.

4- Excellent 3- Good 1-Fair 0.5- Poor

The student commented in

a substantive way on the

facts of the case study with

supporting sources that

included the USE OF

MORE THAN one

EXTERNAL authoritative

sources.

The student commented

in a substantive way on

the facts of the case study

with supporting sources

that included t

he USE OF AT LEAST

ONE EXTERNAL

authoritative sources.

The student’s

Comments on the facts of

the case study lacked

sufficient support, using

at sources that were not

authoritative.

The student did not

comment on the facts of

the case study. The content

submitted was not

corroborated with

authoritative sources.

2- Excellent 1.5- Good 1- Fair 0- Poor

The submission complies

with the proper APA style

of in-text citations and

references (including page

numbers for each direct

quote) containing no

errors.

The submission complies
with the proper APA style
of in-text citations and
references (including page
numbers for each direct

quote) containing minimal

errors.

The submission does not

fully comply with the

proper APA style of in-

text citations and

references (including

page numbers for each

direct quote) and contains

excessive errors.

The submission does not

comply with the proper

APA style of in-text

citations and references

(including page numbers

for each direct quote).