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I. Intellectual Competencies:
I am a third year college student enrolled at Maryville University with a dual major in Information Systems and Business Administration on track to a 4.0 GPA. My education and work history has taught me to look at problems as a systemic whole. While addressing issues in the workplace, I consider all affected areas when developing my solution and keep a contingency plan in mind whenever possible. I regularly work with large databases where my keen analytical and organizational skills come in to play.
My goals for the future are to maintain a high GPA and get accepted into Maryville University’s MBA program.
In order to accomplish this goal, I need to hone in on my time management skills ensuring I have an adequate amount of time to study and maintain above average grades.
II. Leadership Skills:
I have established myself as a known leader in my functional area at work. Peers look to me for guidance and coworkers at all levels of the organization seek my input when attempting to solve problems. At present, I am highly involved in my company’s implementation of SAP and will be training people across several departments on entering and maintaining master data. I will also be developing and implementing an information flow to assist the data team in creating system files.
My goal for leadership is to continue climbing the corporate ladder and to drive any team I’m given toward success. I will build a rapport of success projects and contributions with an objective and quantifiable benefit.
To achieve this goal I plan on making my presence known at work through providing thoughtful and constructive contributions and taking initiative on projects within my competency. For my current projects I plan on developing adequate, user-friendly training materials that will enable me to lead my team to success quickly with little disruption to business. I will also work on developing my charisma, improving my ability to motivate others and establish myself as the person others want to work with.
III. Team Skills:
In the workplace I have been part of kaizen events that involve bringing people from all areas of the company together for up to a week at a time with a focus on working together to improve a business process. Each team I’ve been a part of has successfully improved their process and eliminated at least twenty non-value added activities within that process.
My goal for team skills is to expand my skills beyond the workplace, getting involved in my community to diversify my experience working with a team.
To achieve that goal, I will pay attention to volunteer opportunities posted online and attend village meetings to be more aware of happenings in my town.
IV. Adjustment and Flexibility:
I have survived and adapted to several changes at work including four acquisitions of smaller companies. Due to the acquisitions, I have had to adjust to several different operational procedures and five different ERP systems. In the past three years I have made myself available for travel between Chicago and St. Louis, ultimately relocating to the St. Louis area once my current company’s epicenter for production shifted. When a new plant opened, I committed to being onsite for the first two weeks of operation. I encourage managers on night shift to contact me at home if a problem arises. I volunteer for overtime and do not hesitate to bring work home with me in the event of a pressing deadline.
My goal for adjustment and flexibility is to prove my dedication and willingness to work long hours in hopes of temporary relocation to Canada when two of the acquired companies are brought into the unified ERP system we’re implementing.
To achieve that goal, I will continue to show my immediate supervisors that my commitment extends beyond nine to five hours and make my willingness to travel whenever necessary known.
V. Motivation and Initiative:
In anticipation of known future endeavors I have acted in the interest of facilitating coming projects by streamlining my current company’s change management process. I dedicated several hours working from home toward developing a central repository for change notice reports that will allow anyone in the company to search the history of change for any given product or component and free up the time currently spent by my department doing that on others’ behalf. In order to minimize mistakes made by myself and others within my department, I began tracking the errors made and targeting the root causes for those errors to allow trends to be identified and solutions implemented. I work without direct supervision on a daily basis and continually meet the goals set for me.
My goal for this competency is to build upon the work I’ve been doing with enhancing information systems and take on additional responsibilities when/where possible.
To help achieve this goal, I will take advantage of the Lynda.com access made available through Maryville University. Using the videos available on that website, I can build upon my knowledge of things like SharePoint and SQL queries which will assist me to develop or improve information systems to be more effective and efficient.
VI. Creativity:
When faced with bill of material management problems at work I’ve exercised creativity in finding solutions through experimentation with subassemblies item types and adding zero quantity components as placeholders/identifiers. In a previous job, I utilized graphic arts skills to create an original, animated banner for the company website at Christmas time.
My goal for enhancing my creativity is to ultimately learn programming language that I can use to write custom software that will provide solution to otherwise unsolvable problems.
To achieve this goal I will continue on the path toward an Information Systems degree and continue to enroll in classes covering new technology throughout my career.
VII. Communication Skills:
Through written communication I am able to convey a point in a clear, concise manner. In the past I have put together training materials that clearly explain steps within a business process and how to achieve those steps through ERP software. Using the training materials I had created, several employees have become successful in those operations. I utilize different mediums of communication including conventional meetings, email, conference calls, video conferencing, chat, and software like GoToMeeting that allows for screen sharing.
A communication skill goal I have for myself is to become more comfortable and professional in giving presentations.
To achieve this goal I will work hard to make sure I am prepared for presentations ahead of time, knowledgeable on my subject matter, and do several practice runs before presenting to my target audience. I will record myself giving presentations and review the recording with mentors asking for input and improvements I could make.
VIII. Administrative Skills:
I am currently balancing working 45+ hours per week with a 12 credit course load. I have established a successful process for organizing workflow in the technical services department that provides visibility and prioritization of tasks. I am able to remain focused on projects and daily tasks while being interrupted with urgencies from the production line and then return to my tasks and projects after all the necessary fires have been extinguished (metaphorically). I have demonstrated competency in large scale product changes and clearly directed other departments on actions that need to be taken.
My goals for the future are to expand my understanding of the primary and secondary value chain activities to better judge the impact of all business decisions and actions.
To achieve that goal, I will continue working expanding my knowledge of business processes through furthering my education toward a bachelor’s degree and eventually an MBA.
IX. Technical Skills:
I am proficient in all Microsoft Office applications with a high level of proficiency in Microsoft Excel. I have advanced skill in Mapics, AS400, and Macola and am in the process of training to be an expert resource in SAP via an online training program through the Michael Management Company. I have already received certification in SAP material masters and will have completed several other certifications by year-end.
My goals are to continue my pursuit toward SAP certification and expand my knowledge of database functions and commonly used programs.
To achieve this goal I will continue working toward an Information Systems degree as well as additional certifications.
X. High-Level Learning:
I regularly apply concepts learned in school at work. Most notably, applying knowledge gained through information systems classes toward building databases. I have been complimented and thanked for my tact when dealing with certain situations and applying concepts I’ve learned in Management or read in books like John C. Maxwell’s The 21 Indispensable Qualities of a Leader.
A high-level learning goal is to apply concepts learned from graduate level courses toward business practices to achieve maximum results.
To achieve this goal I will continue on my path toward earning an MBA and will utilize the skills learned in that process whenever applicable to the business world.
XI.
Community Commitment:
I have signed up for and received volunteer opportunities through the United Way of Greater St. Louis for the past six months.
My goal is to actually partake in the United Way volunteer opportunities I am told about.
Steps to achieve this goal would be committing to a volunteer opportunity, and making time to do so.
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COMPETENCIES
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EXAMPLES
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EVIDENCE
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Intellectual
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Learning/problem analysis/judgment, Learns, understands and applies information quickly, Uses a systematic approach to analyze a situation, Develops practical alternatives/solutions
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Dean’s List 2004-2004–Letter from Vice President of Academic and Student Affairs; GPA of 3.75–Transcript with GPA
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Leadership Skills
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Motivating and influencing others, Provides clear direction to the work efforts of peer/groups, Gains support and commitment from others to achieve goal
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President of Youth Group—Meeting minutes; Organized Food Drive–Picture of food collected; Attended Leadership Conference
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Team/Personal
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Cooperates with others to achieve common goals
Demonstrates tact and diplomacy with others
Interacts effectively with others
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Junior Achievement Group—Letter & photo of team project; Played soccer—Awards & photos; Worked with multi-discipline group to design a retention program
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Adjustment and Flexibility
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Stress management, Maturity and Self-Awareness, Willingness to work long hours, Shift priorities, Cope with change, Bounce back from failure and disappointments
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Survived organization change–Performance evaluation; Attended stress/time management workshop; participated as an exchange student living a year in Spain and adjusting to food, culture, language, etc.
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Motivation/ Initiative
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Perseverance, Sets high standards for self , Actively seeks additional responsibility, Demonstrates persistence and patience when faced with obstacles
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Volunteered to find housing for incoming exchange students; Asked for additional responsibility at work—writing a report for management
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Creativity
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Paint a picture, poetry, and any other creative activity you engage in; Creativity in business—have you ever come up with a unique answer to a problem/situation? Given limited resources—how do you work around shortages?
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Came up with a way to contact clients for feedback that yielded a 50% higher response rate; Created a check list to reduce redundant work in the department
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Communication Skills
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Effectively articulates thoughts and ideas, Listens attentively to others. Can talk to those of different: economic situations, educational levels, ages, genders, ethnic origin & any others you can think of.
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Presentations/Papers—For different audiences; Worked with young children in science/robot camp; Refined my skills in Active Listening to reduce mis-communication–evaluation
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Administrative Skills
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Planning, Juggling, Organizing, Attends to details, Works on several projects at one time—but not in chaos
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Planned a fundraiser for Scholarship fund; Organized workers; Tracked donations; Controlled expenses
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Technical Skills and Knowledge
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Has specific knowledge and skills learned in school, on the job, or from practical experience which are required for the position
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Computer skills; Foreign languages; Marketing expertise used to develop campaign for fund raiser at Junior Achievement
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High-Level Learning
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Ability to translate and generalize experiences from one or more situations to others and from lower-level issues to higher ones, Continuous improvement mindset
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Capable of using knowledge learned in class to solve a situation at work—vicarious learning–
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Community Commitment
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Willing participation in activities that have impact beyond one’s immediate self-interest
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Worked on Habitat for Humanity—Pictures; Collected food for food pantry—attached flier; Volunteered at homeless shelter–Letter of appreciation
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1
BENJAMIN J. LEDBETTER
38 Trampe Hills Drive
Saint Louis, Mo. 63138
Home: (314) 761-9416
bjledbetter60@gmail.com
Licenses/Certifications
Class A CDL, Forklift, Riding Pallet Jack, Swing Lift, Reach Truck, JLG Lift
IFS Software, Voice Pick Software
Skills and Tools
Professional Driver
18 Wheeler
Bookkeeping / Accounting Data Entry
Ten Key Microsoft PowerPoint
Forklift / Industrial Truck Operating Steel-toed Boots
Computer Literate Assembly Work
Material Handling Cash Handling
Business Administration Work Document Scanning
Microsoft Word Light Industrial
Internet Knowledgeable GMP’s
Mixing/Blending Retail Sales
Banking Computer Operating
Inventory Work Microsoft EXCEL
Assembly
Cable Television Installing
Warehouse / Production
Machine Operating
Work History
Coca Cola Consolidated St. Charles, MO.
Class A Delivery Driver 11/2019 – Present
Check vehicles to ensure that mechanical, safety, and emergency equipment is in good
working order.
Maintain logs of working hours or of vehicle service or repair status, following applicable
state and federal regulations.
Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to
transport and deliver products,
Collect money from customers, issue invoices and payment receipts
2
Arrange merchandise and sales promotion displays or issue sales promotion materials to
customers
Sysco Saint Charles, MO.
Warehouse Selector 0
5
/2018 – 11/2019
Pick customer orders using electric pallet jack, wearable computer, and printer.
Ensure accurate item and quantity is picked on all orders.
Move freight, stock, or other materials to and from storage or production areas, loading
docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other
equipment.
Sort cargo before loading and unloading.
Attach identifying tags to containers or mark them with identifying information..
Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or
cargo boards..
Young Innovations Earth city , MO
Material Handler 07/2016 – 05/2018
Move freight, stock, or other materials to and from storage or production areas, loading
docks, delivery vehicles, ships, or containers, by hand or using forklifts, pallet jacks, or other
equipment.
Sort cargo before loading and unloading.
Unloading incoming Freight shipments.
Putting away stock to assigned locations.
Using a handheld device to move inventory in system.
Record numbers of units handled or moved, using daily production sheets or work tickets.
Interstate Medical St. Louis, MO
Courier
02/2016 – 07/2016
Deliver and pick up medical records, lab specimens, and medications to and from hospitals and
other medical facilities
Obtain signatures and payments, or arrange for recipients to make payments.
Record information, such as items received and delivered and recipients’ responses to messages.
3
Pepsi Company St. Louis, MO
Selector
06/2014 – 11/2015
Picking 200 cases per hr. to be delivered to area businesses for resale.
Move freight, stock, or other materials to and from storage or production areas, loading docks,
delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
Sort cargo before loading and unloading.
Attach identifying tags to containers or mark them with identifying information.
Read work orders or receive oral instructions to determine work assignments or material or
equipment needs.
Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo
boards.
Record numbers of units handled or moved, using daily production sheets or work tickets.
Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to
items being transported.
Cavo communication St. Louis, MO
Installation Technician
05/2013 – 01/201
4
Note differences in wire and cable colors so that work can be performed correctly.
Test circuits and components of malfunctioning telecommunications equipment to isolate sources
of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
Test repaired, newly installed, or updated equipment to ensure that it functions properly and
conforms to specifications, using test equipment and observation.
Drive crew trucks to and from work areas.
Inspect equipment on a regular basis to ensure proper functioning.
Repair or replace faulty equipment such as defective and damaged telephones, wires, switching
system components, and associated equipment.
Remove and remake connections to change circuit layouts, following work orders or diagrams.
Demonstrate equipment to customers and explain how it is to be used, and respond to any
inquiries or complaints.
Convergys St. Louis, MO
Customer Service Representative
02/2013 – 05/2013
4
Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Resolve customers’ service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance
orders, using computers.
National Personnel Records Center St. Louis, MO
Archives Aide 03/2010 – 01/2013
Searching for federal military records finding a minimum of 30 records per hours
Organize archival records and develop classification systems to facilitate access to archival
materials.
Provide reference services and assistance for users needing archival materials.
Prepare archival records, such as document descriptions, to allow easy access to information.
Authenticate and appraise historical documents and archival materials.
Create and maintain accessible, retrievable computer archives and databases, incorporating current
advances in electronic information storage technology.
Preserve records, documents, and objects, copying records to film, videotape, audiotape, disk, or
computer formats as necessary.
Establish and administer policy guidelines concerning public access and use of materials.
Harold Pener St. Louis, MO
Retail Sales Representative 02/2008 – 12/2010
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Education
Bachelors
Maryville University St. Louis, MO, U.S. Projected Graduation:
05/2022
Major: Accounting
Diploma
Hazelwood East High School St. Louis, MO, UNITED STATES Graduated: 05/2009
Honor Roll
3.3 GPA
5
1
BENJAMIN J. LEDBETTER
38 Trampe Hills Drive
Saint Louis, Mo. 63138
Home: (314) 761-9416
bjledbetter60@gmail.com
Licenses/Certifications
Class A CDL, Forklift, Riding Pallet Jack, Swing Lift, Reach Truck, JLG Lift
IFS Software, Voice Pick Software
Skills and Tools
Professional Driver
18 Wheeler
Bookkeeping / Accounting Data Entry
Ten Key Microsoft PowerPoint
Forklift / Industrial Truck Operating Steel-toed Boots
Computer Literate Assembly Work
Material Handling Cash Handling
Business Administration Work Document Scanning
Microsoft Word Light Industrial
Internet Knowledgeable GMP’s
Mixing/Blending Retail Sales
Banking Computer Operating
Inventory Work Microsoft EXCEL
Assembly
Cable Television Installing
Warehouse / Production
Machine Operating
Work History
Coca Cola Consolidated St. Charles, MO.
Class A Delivery Driver 11/2019 – Present
Check vehicles to ensure that mechanical, safety, and emergency equipment is in good
working order.
Maintain logs of working hours or of vehicle service or repair status, following applicable
state and federal regulations.
Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to
transport and deliver products,
Collect money from customers, issue invoices and payment receipts
2
Arrange merchandise and sales promotion displays or issue sales promotion materials to
customers
Sysco Saint Charles, MO.
Warehouse Selector 0
5
/2018 – 11/2019
Pick customer orders using electric pallet jack, wearable computer, and printer.
Ensure accurate item and quantity is picked on all orders.
Move freight, stock, or other materials to and from storage or production areas, loading
docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other
equipment.
Sort cargo before loading and unloading.
Attach identifying tags to containers or mark them with identifying information..
Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or
cargo boards..
Young Innovations Earth city , MO
Material Handler 07/2016 – 05/2018
Move freight, stock, or other materials to and from storage or production areas, loading
docks, delivery vehicles, ships, or containers, by hand or using forklifts, pallet jacks, or other
equipment.
Sort cargo before loading and unloading.
Unloading incoming Freight shipments.
Putting away stock to assigned locations.
Using a handheld device to move inventory in system.
Record numbers of units handled or moved, using daily production sheets or work tickets.
Interstate Medical St. Louis, MO
Courier
02/2016 – 07/2016
Deliver and pick up medical records, lab specimens, and medications to and from hospitals and
other medical facilities
Obtain signatures and payments, or arrange for recipients to make payments.
Record information, such as items received and delivered and recipients’ responses to messages.
3
Pepsi Company St. Louis, MO
Selector
06/2014 – 11/2015
Picking 200 cases per hr. to be delivered to area businesses for resale.
Move freight, stock, or other materials to and from storage or production areas, loading docks,
delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
Sort cargo before loading and unloading.
Attach identifying tags to containers or mark them with identifying information.
Read work orders or receive oral instructions to determine work assignments or material or
equipment needs.
Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo
boards.
Record numbers of units handled or moved, using daily production sheets or work tickets.
Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to
items being transported.
Cavo communication St. Louis, MO
Installation Technician
05/2013 – 01/201
4
Note differences in wire and cable colors so that work can be performed correctly.
Test circuits and components of malfunctioning telecommunications equipment to isolate sources
of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
Test repaired, newly installed, or updated equipment to ensure that it functions properly and
conforms to specifications, using test equipment and observation.
Drive crew trucks to and from work areas.
Inspect equipment on a regular basis to ensure proper functioning.
Repair or replace faulty equipment such as defective and damaged telephones, wires, switching
system components, and associated equipment.
Remove and remake connections to change circuit layouts, following work orders or diagrams.
Demonstrate equipment to customers and explain how it is to be used, and respond to any
inquiries or complaints.
Convergys St. Louis, MO
Customer Service Representative
02/2013 – 05/2013
4
Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Resolve customers’ service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance
orders, using computers.
National Personnel Records Center St. Louis, MO
Archives Aide 03/2010 – 01/2013
Searching for federal military records finding a minimum of 30 records per hours
Organize archival records and develop classification systems to facilitate access to archival
materials.
Provide reference services and assistance for users needing archival materials.
Prepare archival records, such as document descriptions, to allow easy access to information.
Authenticate and appraise historical documents and archival materials.
Create and maintain accessible, retrievable computer archives and databases, incorporating current
advances in electronic information storage technology.
Preserve records, documents, and objects, copying records to film, videotape, audiotape, disk, or
computer formats as necessary.
Establish and administer policy guidelines concerning public access and use of materials.
Harold Pener St. Louis, MO
Retail Sales Representative 02/2008 – 12/2010
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Education
Bachelors
Maryville University St. Louis, MO, U.S. Projected Graduation:
05/2022
Major: Accounting
Diploma
Hazelwood East High School St. Louis, MO, UNITED STATES Graduated: 05/2009
Honor Roll
3.3 GPA
5
