Just have about 6 questions that need answered no word count

HCS/131 v8

Effective Consumer Relations

HCS/131 v8

Page 3 of 3

Effective Consumer Relations

You are working as a manager in a local hospital. You received some patient satisfaction survey data and were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator

Current Performance

Goal

Hospital cleanliness

8.2

> = 9.2

Overall patient satisfaction with doctors

7.6

> = 9.2

Average patient wait time

13 minutes

< = 15 minutes Overall patient satisfaction with hospital 9.7 > = 9.2

Complete the following prompts based on the chart provided above.

Patient satisfaction strength

· Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.

[Insert Response]

Patient satisfaction weakness

· Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.

[Insert Response]

Patient satisfaction opportunity

· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Insert Response]

Explain the importance of effective consumer relations in the health care industry.

· Consider the role data (e.g., surveys) plays in effective consumer relations.

· Consider the role communication plays in effective consumer relations.

[Insert Response]

Cite any peer-reviewed, scholarly, or similar references used to support your assignment

[Insert references used]

Submit your assignment.

Copyright 2020 by University of Phoenix. All rights reserved.

Copyright 2020 by University of Phoenix. All rights reserved.