Social Issues of E-Commerce
Nowadays, the internet has created a new function called e-commerce. E-commerce is commonly known as electronic commerce and now already become a virtual main street of the world. It is essentially cover all the activities on internet and induce the customer to purchase the product over the internet. Thus, it is another way to running their own business over the internet and it used to selling and buying the product over the internet with other business man and customer on other state. E-Commerce is a good way to do their business because it can enlarge their business to whole world so that they can do their business bigger and makes more money in future. Besides that, it also can let more people know more about their product by seeing the picture of product that they upload and the details of the product that they list out on internet. Other than selling and buying product over the internet on e-commerce, it also have another function on e-commerce called supply chain management, electronic data interchange (EDI), electronic funds transfer, inventory management, online transaction processing, and data collection systems to make it more easy for business man for selling their product.

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I choose this subject to discuss their issues because e-commerce is the most popular on the internet and it has been become a virtual main street of the world. Besides that, it also has many issues for us to discuss so I decide to choose this subject to discuss. First, I will discuss the issues for e-commerce is security & privacy. It is the most important issues for e-commerce because without security & privacy, the customer will scared get cheated by the seller. For example, the customer will scared the seller products whether is good or bad because they just saw the picture of the product over the internet so the customer don’t know whether the product are good or bad so they scared the seller will post up a bad thing to sell at internet. Another example is scared after the customer transfer the money to the seller then they won’t send the product to the customer. Other than this 2 example, there still have another example is the customer don’t know the actual price at marketing and the seller just simply set up the price and did not follow the marketing price to gain their profit more than market price such as double or triple from the market price. These 3 examples will be the impacts of society because if the seller fraud the buyer then the society will become lower standard. Moreover, the impacts of IT industry is the buyer will not visit the web-sites again to purchase their products so that it will affect IT department said that e-commerce is not good in use on internet to do business because the buyer get cheat by the seller and they won’t online to purchase the products again and they would rather buy the products on marketing by finding the products themselves.
Besides that, there still have other issues of e-commerce. The second issues that I will discuss are shipping issues. Shipping issues means that when the buyer buys a product from the seller and the seller is from other state then they should use shipping to send the products to the buyer so that it can arrive to the place of buyer stay. In shipping, there need to have a good data management means that the seller need to manage the data securely such as addresses of buyer, names of buyer, credit card information of the buyer, and contact information of the buyer. They need to have a good management on this because if the seller never manage the data of the buyer securely and just simply write it down only then when they need to send the products to buyer after confirm all the transaction then only feel that some information already lost due to the paper that list out the buyer details can’t find it out then it will become a shipping issues because without the information of the buyer then they cannot send the product to the buyer so when the buyer did not receive any products that they promise before with the date that the product will arrive to the buyer then the buyer will feel that they get cheat by the seller. It’s very important because if the buyer feels they get cheat by seller then they won’t go to that websites again to purchase the products. Besides that, for shipping fee, it is calculate with the weight of the products so after calculate the price out for shipping fee then it still need to add up the cost of the products so it will become a very high cost for the products compare with marketing price so it will cost highly if want to purchase the product over the internet and the seller are not stay in your country. These issues will affect the society become low standard if the buyer fell they get cheat by the seller and the buyer will think that mostly of the seller that stay at that country also same with him/her so their country will become low standard. Besides that, these issues also will affect IT industry because the buyer will fell that although using internet to purchase a product is more easy but need to pay double or triple of the marketing price and they will they better buy themselves and not purchase though the internet so that it can saves more money compare with purchase online then the buyer will not use the internet again to purchase product so IT will become less people used for purchase products.
Other than 2 issues above, there still have another issues called complexity of process. It means when the buyer want to purchase that such products then they need to follow their step to purchase a products from them such as register as a member of that website, fill up the agreement form, key in all your personal details, key in your credit card number and so forth. There have many step to follow if want to purchase a products over the internet. Although many step to do before purchase the products is for the best security & privacy but the buyer will feel that the process of buying the products over the internet are complexity compare with buy a products outside. These issues also will be the same impacts to society and IT industry such as the society will become low standard and cannot progress to become better, and IT industry also will become not many people to use IT to purchase the products over the internet.
Conclusion, after we discuss these all the issues for e-commerce, we already know that what is the impact of that all issues to society and IT industry so we need to learn from the issues so that we can make it better and improve the efficiency for e-commerce. First, we need to increase the security & privacy such as build up a good impression for your website which is do not fraud people and so forth so that the buyer can trust your website when they want to purchase products. When the buyer trust your website then our society will become more high standard because nowadays they are using ecommerce to purchase products. Secondly, we need to decrease to shipping issue such as have a good data management so that the data won’t get lost. Moreover, we also need to find out the economical ways to ensure that your products will arrive to the buyer with the time that you promise before and the shipment fee will not cost highly so that the buyer will always keep purchase products over the internet. When the buyer feel that shipment fee and product fee is a good cost and not cost highly then the buyer will keep purchase the products from your website so it can improve our society and also IT industry. Lastly, we need to reduce the step before purchase products such as we just ask the buyer to fill up his/her details that can contact his/her then uses email to verify again their details and then only send out the products to the buyer so that the buyer won’t feel the process of purchase a product complexity and they also will always use internet to purchase the product so our society can become high standard and IT industry also will have a good feedback from user. After discuss how to reduce the issues of e-commerce, I believe that e-commerce will become more users friendly and will become a virtual main street of the world so they can purchase any products that they need over the internet.
Reference
wikinvest(2006), http://www.wikinvest.com/concept/E-Commercewebz, http://www.webz.com.my/ec.html
goecart(2000), http://www.goecart.com/support/ecommerce-issues.aspx
AllBusiness(1999), http://www.allbusiness.com/sales/internet-e-commerce/842-1.html
EzineArticles(2009), http://ezinearticles.com/?General-eCommerce-Issues&id=182160