Pay close attention to detail. Business Human Resources Management.

Deliverable 6 – Optimizing Organizational Performance

Competency:

Create a report of the findings and recommended workforce solutions to optimize organizational performance.

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Scenario

You are the HR manager in a for-profit Corporation and responsible for employee relations and engagement. Your task is to develop and present an employee engagement strategy to the C-suite leadership. It is critical that your presentation be convincing, as you have noticed a downward trend in engagement levels of the employees over the past 5 years. You recognize that in order to be convincing, you will need to provide a strategy that is data-driven and will catch the attention of the busy executive leaders.

Instructions

In a PowerPoint presentation to the executive leadership team, present your outline for an employee engagement strategy. You will need to use the

Employee Engagement Survey Data Set

in order to prepare your presentation. In this presentation, be sure to do the following:

Select pertinent data or data trends that will be highlighted in the presentation.
Create a visually-compelling presentation using narrative and data visualization content (e.g., graphs, charts, timelines, radar plots, diagrams, etc.).
Provide the verbal narrative of the presentation in the speaker’s notes.
Demonstrate how the story emerging from the data supports your recommended strategy.

>Year

Demographic Report Year 4

as employees surveyed last year)

–

– 45

–

(not

)

Pacific Islander

TOTAL=24

5 1

9 3 0

7 1

44 3 0 2

98 100 100 x 100 98 98 100 x 0 98

100 x 98 98 x 0 x 98 x

98 1 95 100 100

100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 98 x

98 1 96 100 100 95 100 100 x 100 99 98 100 x 0 98 99 100 x 98 100 x 0 x 98 x

98 1 96 100 100 96 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x

96 1

97 100

100 100 x 100 95 98 100 x 0 97 97 100 x 97 98 x 0 x 96 x

95 2

99 100

98 100 x 100 95 96 100 x 0 97 96 100 x 96 98 x 0 x 95 x

96 2 95 97 100 91 100 100 x 97 97 96 100 x 0 96 96 100 x 97

x 0 x 96 x

97 1

99 100 94 100 100 x 100 97 98 100 x 0 98 98 100 x 98 98 x 0 x 97 x

95 2 94 99 100 90 98 100 x 100 95 94 100 x 0 96 95 100 x 95 95 x 0 x 95 x

96 2 92 100 96 93 98 100 x 97 97 94 100 x 0 98 96 100 x 97 98 x 0 x 96 x

91 3

89 98 100 x 83 94 96

x 0 91 92 100 x 94 83 x 0 x 91 x

98 1 91 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 98 x

98 1 92 100 100 98 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x

96 2

100 96 91 100 100 x 100 97 96 100 x 0 96 98 100 x 96 100 x 0 x 96 x

92 4 83 95 100 86 98 100 x 97 92 92 100 x 0 95 92 100 x 93 93 x 0 x 92 x

97 1 96 99 100 94 100 100 x 100 97 98 100 x 0 98 97 100 x 98 98 x 0 x 97 x

98 0 95 100 96 96 100 100 x 100 99 96 100 x 0 98 99 100 x 99 95 x 0 x 98 x

97 0 97 100 96 94 100 100 x 100 99 94 100 x 0 98 98 100 x 98 98 x 0 x 97 x

98 0 95 100 100 94 98 100 x 100 98 94 100 x 0 98 97 100 x 98 100 x 0 x 98 x

99 0 97 100 100 98 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 99 x

98 0 95 100 100 96 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x

95 2 90 100 93 88 100 100 x 97 95 94 100 x 0 96 94 100 x 95 93 x 0 x 95 x

92 4 83 96 93 86 96 100 x 97 92 90 100 x 0 95 91 100 x 91 95 x 0 x 92 x

96 2 91 99 97 93 99 100 0 x 98 97 96 99 x 0 0 97 96 0 100 x 97 97 x 0 x 0 96 x 0

97 1 92 97 96 95 100 100 x 97 97 98 100 x 0 97 98 100 x 97 98 x 0 x 97 x

98 0 94 99 100 98 100 100 x 97 99 98 100 x 0 100 97 100 x 99 98 x 0 x 98 x

98 0 94 100 96 98 100 100 x 100 99 96 100 x 0 100 97 100 x 98 100 x 0 x 98 x

98 0 93 99 100 95 100 100 x 100 98 96 100 x 0 98 98 100 x 98 98 x 0 x 98 x

97 2 90 100 100 93 100 100 x 100 98 98 100 x 0 97 99 100 x 98 98 x 0 x 97 x

98 1 94 100 100 96 100 100 x 100 99 98 100 x 0 98 99 100 x 98 100 x 0 x 98 x

96 2 93 97 100 94 98 100 x 100 97 96 100 x 0 95 99 100 x 96 98 x 0 x 96 x

95 3 88 97 96 91 100 100 x 90 96 98 100 x 0 96 96 100 x 96 95 x 0 x 95 x

98 1 96 100 100 96 100 100 x 100 99 98 100 x 0 98 99 100 x 98 100 x 0 x 98 x

99 1 96 100 100 98 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 99 x

97 1 95 99 100 95 98 100 x 100 98 96 89 x 0 97 98 100 x 97 98 x 0 x 97 x

97 1 93 99 99 95 100 100 x 98 98 97 99 x 0 98 98 100 x 98 98 x 0 x 0 97 x 0

98 0 96 99 100 96 100 100 x 97 99 96 100 x 0 99 97 100 x 98 100 x 0 x 98 x

97 1 98 97 100 95 98 100 x 97 98 94 100 x 0 97 97 100 x 97 98 x 0 x 97 x

98 0 94 96 100 99 100 100 x 93 99 100 100 x 0 99 97 100 x 98 100 x 0 x 98 x

97 1 97 95 100 99 98 100 x 93 99 98 100 x 0 98 96 100 x 99 93 x 0 x 97 x

100 0 99 100 100 100 100 100 x 100 100 100 100 x 0 100 100 100 x 100 100 x 0 x 100 x

98 0 97 97 100 98 99 100 x 96 99 98 100 x 0 99 98 100 x 98 98 x 0 x 0 98 x 0

99 0 95 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 99 x

99 0 97 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 99 x

98 1 94 100 100 95 100 100 x 100 98 98 100 x 0 98 98 100 x 98 100 x 0 x 98 x

97 0 96 99 100 94 100 100 x 97 98 96 100 x 0 96 99 100 x 97 98 x 0 x 97 x

96 1 92 100 100 91 100 100 x 100 97 98 100 x 0 95 98 100 x 96 98 x 0 x 96 x

98 0 95 99 100 95 100 100 x 100 99 98 100 x 0 98 98 100 x 98 98 x 0 x 98 x

97 1 91 100 100 91 100 100 x 100 97 96 100 x 0 98 96 100 x 97 100 x 0 x 97 x

96 1 90 100 96 91 100 100 x 100 97 96 100 x 0 97 97 100 x 96 100 x 0 x 96 x

98 1 91 100 100 95 100 100 x 100 99 96 100 x 0 99 97 100 x 98 100 x 0 x 98 x

97 1 94 100 100 94 100 100 x 100 98 97 100 x 0 98 98 100 x 97 99 x 0 x 0 97 x 0

Denotes no data available in

96 2 88 99 100 91 96 100 x 100 95 96 88 x 0 95 96 100 x 97 93 x 0 x 95 x

96 2 86 97 100 91 100 100 x 100 96 94 100 x 0 96 97 100 x 97 98 x 0 x 96 x

97 1 93 99 100 93 100 100 x 100 97 96 100 x 0 98 97 100 x 97 98 x 0 x 97 x

96 2 90 99 100 94 96 100 x 100 96 98 100 x 0 96 98 100 x 97 95 x 0 x 96 x

96 2 95 99 100 91 98 100 x 100 95 96 100 x 0 95 98 100 x 97 95 x 0 x 96 x

96 1 95 100 100 91 98 100 x 100 96 96 100 x 0 97 96 100 x 96 98 x 0 x 96 x

99 0 96 100 100 99 98 100 x 100 99 100 100 x 0 100 98 100 x 99 100 x 0 x 99 x

90 5 83 96 96 83 96 100 x 100 91 92 89 x 0 88 95 100 x 92 91 x 0 x 90 x

89 6

99 96

92 100 x 100 90 92 78 x 0 88 93 100 x 89 93 x 0 x 89 x

97 96

92 100 x 93 89 88 89 x 0

92 100 x 89 83 x 0 x 87 x

86 7

93 92 77 92 100 x 90 88 84 89 x 0 85 89 100 x 86 85 x 0 x 86 x

94 3 88 98 98 88 96 100 0 x 98 94 94 94 x 0 93 96 100 x 94 94 x 0 x 0 94 x 0

87 6 81 85 81 85 96 100 x 90 85 94 89 x 0 89 87 100 x 89 82 x 0 x 86 x

95 3 86 99 100 91 98 100 x 97 96 96 100 x 0 97 96 100 x 96 100 x 0 x 95 x

90 6 84 96 85 85 92 100 x 90 90 92 100 x 0 94 86 100 x 89 93 x 0 x 90 x

86 6 80 95 81 83 80 100 x 89 86 92 75 x 0 90 82 100 x 86 90 x 0 x 86 x

93 4 87 96 88 91 96 100 x 93 93 94 100 x 0 95 94 100 x 95 93 x 0 x 93 x

92 0 87 99 91 89 91 100 x 100 92 94 88 x 0 95 92 100 x 95 92 x 0 x 92 x

91 1 87 99 90 87 90 100 x 100 91 93 88 x 0 95 91 100 x 95 92 x 0 x 91 x

88 5 82 99 93 77 92 100 x 97 88 90 100 x 0 90 90 100 x 88 95 x 0 x 88 x

93 3 87 100 96 86 98 100 x 100 94 96 100 x 0 94 95 100 x 94 98 x 0 x 93 x

95 2 86 99 100 87 98 100 x 100 94 96 100 x 0 95 95 100 x 95 98 x 0 x 95 x

100 x 86

x 0 56 58 100 x 58

x 0 x 56 x

88 5 81 95 88 82 88 100 x 95 87 90 88 x 0 90 88 100 x 89 90 x 0 x 88 x

98 0 96 100 100 96 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x

96 2 90 96 96 94 100 100 x 97 96 96 100 x 0 97 96 100 x 96 98 x 0 x 95 x

96 1 90 97 96 93 100 100 x 97 96 96 100 x 0 97 96 100 x 96 98 x 0 x 95 x

98 0 96 100 100 94 100 100 x 100 98 98 100 x 0 98 98 100 x 98 98 x 0 x 98 x

96 0 90 100 96 93 100 100 x 100 97 96 100 x 0 97 97 100 x 97 98 x 0 x 96 x

98 0 98 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 98 x

94 2 90 95 96 90 100 100 x 93 95 94 100 x 0 95 94 100 x 94 98 x 0 x 94 x

100 0 97 100 100 99 100 100 x 100 100 98 100 x 0 99 100 100 x 99 100 x 0 x 100 x

98 0 93 100 96 96 100 100 x 100 99 96 100 x 0 99 98 100 x 98 100 x 0 x 98 x

97 1 94 99 98 95 100 100 x 99 98 97 100 x 0 98 98 100 x 97 99 x 0 x 97 x

96 2 91 98 97 92 98 100 x 98 96 96 97 x 0 96 96 100 x 96 97 x 0 x 96 x

0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x

0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x

0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x

Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column)

x – For confidentiality reasons, demographic categories with less than 5 responses are not included

Employee

VERALL

LENGTH OF SERVICE

AGE

GENDER

ETHNIC BACKGROUND

STATUS

% Agreement

% Disagreement

% Agreement (only Te

Less than one year

One year to less than two years

Two years to less than five years

Five years to less than ten years

Ten years or more

Less than 21

–

Above 65

Male

Female

Black or African-American

Asian

White or Caucasian

Hispanic / Latino

Native American

Pacific Islander

Bi-Racial or Multi-Racial

Full-Time

Part-Time

Number of responses

244

LEADERSHIP AND PLANNING

I understand the long-term strategy of this organization

100

I have confidence in the leadership of this organization

The leaders of this organization care about their employees’ well being

Senior leaders live the core values of the organization

There is adequate planning of departmental objectives

There is adequate follow-through of departmental objectives

The leaders of this organization are open to input from employees

Leadership and Planning – AVERAGE

CORPORATE CULTURE AND COMMUNICATION

This organization’s corporate communications are frequent enough

This organization’s corporate communications are detailed enough

I have a good understanding of how this organization is doing financially

I can trust what this organization tells me

This organization treats me like a person, not a number

This organization gives me enough recognition for work that is well done

Staffing levels are adequate to provide quality products/services

Quality is a top priority with this organization

Safety is a top priority with this organization

I believe there is a spirit of cooperation within this organization

My employer enables a culture of diversity

I like the people I work with at this organization

At this organization, employees have fun at work

I feel I can express my honest opinions without fear of negative consequences

Changes that may affect me are communicated to me prior to implementation

Corporate Culture and Communications – AVERAGE

ROLE SATISFACTION

I like the type of work that I do

I am given enough authority to make decisions I need to make

I believe my job is secure

Deadlines at this organization are realistic

I feel I am valued in this organization

I feel part of a team working toward a shared goal

I am able to maintain a reasonable balance between work and my personal life

My job makes good use of my skills and abilities

I have a clear understanding of my job role

I understand the importance of my role to the success of the organization

Most days, I feel I have made progress at work

Role Satisfaction – AVERAGE

WORK ENVIRONMENT

My physical working conditions are good

My general work area is adequately heated/cooled

There is adequate noise control to allow me to focus on my work

My workspace has adequate privacy for me to do my job

I feel physically safe in my work environment

Work Environment – AVERAGE

RELATIONSHIP WITH SUPERVISOR

My supervisor treats me fairly

My supervisor treats me with respect

My supervisor handles my work-related issues satisfactorily

My supervisor handles my personal issues satisfactorily

My supervisor acknowledges when I do my work well

My supervisor tells me when my work needs improvement

My supervisor is open to hearing my opinion or feedback

My supervisor helps me develop to my fullest potential

I feel I can trust what my supervisor tells me

Relationship with Supervisor – AVERAGE

Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column)

A project of Texas Monthly, the Texas Association of Business (TAB), Texas SHRM and Best Companies Group.

x – For confidentiality reasons, demographic categories with less than 5 responses are not included

TRAINING, DEVELOPMENT AND RESOURCES

This organization provided as much initial training as I needed

This organization provides as much ongoing training as I need

This organization provides the technology, equipment and resources I need to do my job well

The computer or other hardware I use to do my job is dependable

The software and program applications I use to do my job are adequate

Technology issues are resolved in a timely manner

Technology issues affecting my work are communicated to me in a timely manner

I understand what is expected for career advancement

I am encouraged to explore growth or advancement opportunities within the organization

There is room for me to advance at this organization

I trust that if I do good work, I will be considered for a promotion

Training, Development and Resources – AVERAGE

PAY AND BENEFITS

My pay is fair for the work I perform

Overall, I’m satisfied with this organization’s benefits package

I’m satisfied with the amount of vacation (or Paid Time Off)

I’m satisfied with the sick leave policy

I’m satisfied with the amount of healthcare paid for

I’m satisfied with the dental benefits

I’m satisfied with the vision care benefits

I’m satisfied with the retirement plan benefits

I’m satisfied with the life insurance benefits

I’m satisfied with the disability benefits

I’m satisfied with the tuition reimbursement benefits

Pay and Benefits – AVERAGE

OVERALL ENGAGEMENT

Overall, I am very satisfied with my employer

Most days, I look forward to going to work

My job provides me with a sense of meaning and purpose

I am proud to work for this organization

I feel this organization has created an environment where I can do my best work

I am willing to give extra effort to help this organization succeed

I plan to continue my career with this organization for at least two more years

I would recommend this organization’s products/services to a friend

I would recommend working here to a friend

Overall Engagement – AVERAGE

SURVEY AVERAGE

EXTRA QUESTIONS

Extra Questions – AVERAGE

* Denotes no data available in prior year

Year 3

OVERALL

LENGTH OF SERVICE AGE GENDER ETHNIC BACKGROUND STATUS

% Agreement % Disagreement % Agreement Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more Less than 21

Above 65 Male Female Black or African-American Asian White or Caucasian Hispanic / Latino

Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time

Number of responses

32 2 1

100

8 2 0 85 68 4 3

31 1 1 0

LEADERSHIP AND PLANNING

I understand the long-term strategy of this organization 95 3 97 97 91 93 100 x x 100 94 97 100 x 0 96 96 x x 98 90 x x 0 96 x
I have confidence in the leadership of this organization 95 2 97 100 94 93 100 x x 100 96 97 100 x 0 98 99 x x 97 97 x x 0 95 x

96 2 97 97 94 95 100 x x 100 96 97 100 x 0 99 96 x x 98 94 x x 0 96 x

Senior leaders live the core values of the organization 96 1 98 100 97 92 100 x x 100 96 100 100 x 0 100 97 x x 98 100 x x 0 96 x
There is adequate planning of departmental objectives 90 6 92 97 94 80 97 x x 82 90 95 100 x 0 93 93 x x 94 87 x x 0 90 x
There is adequate follow-through of departmental objectives 88 7 93 97 94 77 97 x x 82 89 92 100 x 0 93 90 x x 91 90 x x 0 88 x
The leaders of this organization are open to input from employees 95 2 94 100 94 92 100 x x 82 95 100 100 x 0 98 97 x x 97 94 x x 0 95 x
Leadership and Planning – AVERAGE 94 3 96 98 94 89 99 x x 92 94 97 100 x 0 97 95 x x 96 93 x x 0 94 x

CORPORATE CULTURE AND COMMUNICATIONS

This organization’s corporate communications are frequent enough 94 4 95 94 94 92 97 x x 100 91 97 100 x 0 96 91 x x 96 90 x x 0 94 x
This organization’s corporate communications are detailed enough 92 3 95 94 88 90 100 x x 100 90 95 100 x 0 94 91 x x 95 87 x x 0 92 x
I have a good understanding of how this organization is doing financially 83 8 86 94 81 77 94 x x 64 86 89 100 x 0 87 85 x x 90

x x 0 83 x

I can trust what this organization tells me 91 4 96 97 88 88 97 x x 91 93 92 100 x 0 95 96 x x 96 90 x x 0 91 x
This organization treats me like a person, not a number 92 4 97 97 91 88 100 x x 91 93 97 100 x 0 98 96 x x 96 94 x x 0 92 x
This organization gives me enough recognition for work that is well done 86 7 90 89 84 83 94 x x 82 86 89 100 x 0 88 91 x x 88 87 x x 0 87 x
Staffing levels are adequate to provide quality products/services 83 10 86 97 78

97 x x

84 84 100 x 0 87 84 x x 88

x x 0 82 x

Quality is a top priority with this organization 96 1 96 100 91 95 100 x x 100 94 100 100 x 0 99 97 x x 98 100 x x 0 96 x
Safety is a top priority with this organization 95 1 97 100 88 93 100 x x 90 96 92 100 x 0 94 98 x x 97 93 x x 0 95 x
I believe there is a spirit of cooperation within this organization 97 1 98 100 97 95 100 x x 100 97 100 100 x 0 100 97 x x 98 100 x x 0 97 x
My employer enables a culture of diversity 95 1 97 100 94 92 100 x x 91 97 95 100 x 0 96 97 x x 96 94 x x 0 95 x
I like the people I work with at this organization 97 1 99 100 94 97 100 x x 100 98 97 100 x 0 98 99 x x 99 97 x x 0 97 x
At this organization, employees have fun at work 95 0 97 100 94 92 100 x x 100 95 97 100 x 0 98 97 x x 97 100 x x 0 95 x
I feel I can express my honest opinions without fear of negative consequences 90 6 88 97 88 83 100 x x 91 91 89 100 x 0 96 90 x x 94 90 x x 0 90 x
Changes that may affect me are communicated to me prior to implementation 83 11 85 92 78 80 91 x x 91 84 82 100 x 0 88 85 x x 88 84 x x 0 84 x
Corporate Culture and Communications – AVERAGE 91 4 93 97 88 88 98 x 0 x 91 92 93 100 x 0 0 94 93 0 x x 95 90 x x 0 0 91 x 0

ROLE SATISFACTION

I like the type of work that I do 92 3 97 97 84 92 97 x x 73 93 97 100 x 0 96 93 x x 98 81 x x 0 92 x
I am given enough authority to make decisions I need to make 94 2 94 97 91 93 100 x x 100 93 97 100 x 0 99 94 x x 97 94 x x 0 94 x
I believe my job is secure 94 1 96 94 94 92 100 x x 100 93 97 100 x 0 96 94 x x 96 94 x x 0 95 x
Deadlines at this organization are realistic 93 3 94 97 97 88 97 x x 91 92 97 100 x 0 94 94 x x 97 87 x x 0 94 x
I feel I am valued in this organization 90 6 92 94 88 87 100 x x 82 93 89 100 x 0 95 93 x x 95 90 x x 0 91 x
I feel part of a team working toward a shared goal 94 3 96 100 91 90 100 x x 100 94 95 100 x 0 98 96 x x 96 100 x x 0 94 x
I am able to maintain a reasonable balance between work and my personal life 93 3 94 100 91 87 100 x x 100 92 97 100 x 0 96 94 x x 96 100 x x 0 93 x
My job makes good use of my skills and abilities 88 5 93 97 88 80 97 x x 91 86 95 100 x 0 96 85 x x 93 87 x x 0 87 x
I have a clear understanding of my job role 96 2 96 100 94 97 100 x x 100 96 100 100 x 0 99 97 x x 97 100 x x 0 96 x
I understand the importance of my role to the success of the organization 96 1 98 100 97 93 100 x x 100 96 100 100 x 0 99 96 x x 98 97 x x 0 96 x
Most days, I feel I have made progress at work 95 2 98 97 97 92 100 x x 100 95 97 100 x 0 98 96 x x 98 94 x x 0 96 x
Role Satisfaction – AVERAGE 93 3 95 98 92 90 99 x x 94 93 97 100 x 0 97 94 x x 96 93 x x 0 0 93 x 0

WORK ENVIRONMENT

My physical working conditions are good 96 1 98 97 91 95 100 x x 100 95 95 100 x 0 98 94 x x 98 94 x x 0 96 x
My general work area is adequately heated/cooled 98 1 98 100 97 97 100 x x 100 97 100 100 x 0 98 98 x x 99 97 x x 0 98 x
There is adequate noise control to allow me to focus on my work 94 4 96 97 90 90 100 x x 91 93 95 100 x 0 95 91 x x 97 87 x x 0 94 x
My workspace has adequate privacy for me to do my job 97 2 96 100 94 95 100 x x 100 97 95 100 x 0 98 95 x x 98 97 x x 0 97 x
I feel physically safe in my work environment 99 0 100 100 100 97 100 x x 100 100 95 100 x 0 99 99 x x 99 100 x x 0 99 x
Work Environment – AVERAGE 97 2 98 99 94 95 100 x x 98 96 96 100 x 0 97 95 x x 98 95 x x 0 0 97 x 0

RELATIONSHIP WITH SUPERVISOR

My supervisor treats me fairly 95 2 98 100 97 92 100 x x 100 97 95 100 x 0 98 97 x x 96 100 x x 0 95 x
My supervisor treats me with respect 97 2 97 100 97 97 100 x x 100 98 97 100 x 0 99 97 x x 97 100 x x 0 97 x
My supervisor handles my work-related issues satisfactorily 94 4 96 100 97 88 100 x x 100 95 95 100 x 0 96 96 x x 95 100 x x 0 94 x
My supervisor handles my personal issues satisfactorily 96 2 97 100 97 93 100 x x 91 98 97 100 x 0 99 99 x x 98 97 x x 0 96 x
My supervisor acknowledges when I do my work well 92 4 94 100 88 90 97 x x 100 94 87 100 x 0 95 94 x x 94 97 x x 0 91 x
My supervisor tells me when my work needs improvement 95 1 97 97 97 93 94 x x 100 97 87 100 x 0 98 94 x x 96 97 x x 0 96 x
My supervisor is open to hearing my opinion or feedback 91 3 96 97 91 88 97 x x 100 91 92 100 x 0 96 91 x x 93 97 x x 0 91 x
My supervisor helps me develop to my fullest potential 90 5 91 100 94 85 94 x x 100 91 89 100 x 0 94 91 x x 90 100 x x 0 90 x
I feel I can trust what my supervisor tells me 91 4 93 97 94 88 94 x x 100 91 92 100 x 0 95 91 x x 91 100 x x 0 91 x
Relationship with Supervisor – AVERAGE 94 3 95 99 94 91 97 x x 99 95 92 100 x 0 97 94 x x 94 99 x x 0 0 94 x 0

Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column) A project of Texas Monthly, the Texas Association of Business (TAB), Texas SHRM and Best Companies Group.
x – For confidentiality reasons, demographic categories with less than 5 responses are not included

TRAINING, DEVELOPMENT AND RESOURCES

This organization provided as much initial training as I needed 88 8 94 89 91 90 87 x x 100 87 89 100 x 0 93 85 x x 92 79 x x 0 88 x
This organization provides as much ongoing training as I need 86 8 92 91 91 87 84 x x 100 87 86 100 x 0 88 88 x x 90 80 x x 0 87 x
This organization provides the technology, equipment and resources I need to do my job well 93 4 99 97 100 87 97 x x 91 92 97 100 x 0 95 93 x x 92 94 x x 0 93 x
The computer or other hardware I use to do my job is dependable 90 5 98 97 91 85 94 x x 91 91 87 100 x 0 91 91 x x 93 90 x x 0 90 x
The software and program applications I use to do my job are adequate 95 2 96 100 97 90 97 x x 91 95 95 100 x 0 93 97 x x 95 94 x x 0 95 x
Technology issues are resolved in a timely manner 95 4 97 97 100 92 97 x x 82 95 100 100 x 0 98 94 x x 96 90 x x 0 96 x
Technology issues affecting my work are communicated to me in a timely manner 96 3 97 97 100 93 97 x x 91 96 97 100 x 0 96 96 x x 97 90 x x 0 96 x
I understand what is expected for career advancement 83 11 90 89 88 77 91 x x 91 85 83 100 x 0 84 88 x x 86 77 x x 0 83 x
I am encouraged to explore growth or advancement opportunities within the organization 82 7 89 97 78 78 88 x x 91 89 71 100 x 0 85 88 x x 88 81 x x 0 82 x
There is room for me to advance at this organization 79 13 88 92 81 73 84 x x 82 82 74 100 x 0 80 87 x x 82 84 x x 0 78 x
I trust that if I do good work, I will be considered for a promotion 84 6 89 97 81 79 91 x x 91 85 86 100 x 0 86 91 x x 87 87 x x 0 84 x
Training, Development and Resources – AVERAGE 88 6 94 95 91 84 91 x 0 x 91 89 88 100 x 0 90 91 x x 91 86 x x 0 0 88 x 0

PAY AND BENEFITS

My pay is fair for the work I perform 81

84 78 81 82 91 x x 73 81 89 100 x 0 91 81 x x 86 77 x x 0 81 x

Overall, I’m satisfied with this organization’s benefits package 86 5 90 86 84 85 94 x x 73 85 95 100 x 0 93 83 x x 88 83 x x 0 87 x
I’m satisfied with the amount of vacation (or Paid Time Off) 84 7 90 91 88 75 94 x x 82 87 84 88 x 0 91 80 x x 88 86 x x 0 84 x
I’m satisfied with the sick leave policy 80

89 82 84 71 94 x x 73 79 89 88 x 0 83 79 x x 84 72 x x 0 80 x

87 4 91 94 87 82 94 x x 89 84 94 100 x 0 88 90 x x 91 81 x x 0 87 x

I’m satisfied with the dental benefits 87 1 89 90 90 83 100 x x 100 87 91 100 x 0 89 88 x x 91 85 x x 0 87 x
I’m satisfied with the vision care benefits 87 1 87 90 86 87 92 x x 100 85 91 100 x 0 93 84 x x 92 88 x x 0 87 x
I’m satisfied with the retirement plan benefits 82 11 71 88 86 75 87 x x 100 79 86 100 x 0 84 83 x x 82 89 x x 0 82 x
I’m satisfied with the life insurance benefits 87 3 86 94 90 85 84 x x 100 88 83 100 x 0 87 89 x x 90 85 x x 0 87 x
I’m satisfied with the disability benefits 86 4 85 90 90 86 80 x x 100 85 86 100 x 0 89 83 x x 90 80 x x 0 86 x
I’m satisfied with the tuition reimbursement benefits 41 33 40

56 31 46 x x 50 35

80 x 0 40 44 x x 46 27 x x 0 41 x

Pay and Benefits – AVERAGE 81 9 82 85 84

87 x x 85 80 86 96 x 0 84 80 x x 84 78 x x 0 81 x

OVERALL ENGAGEMENT

Overall, I am very satisfied with my employer 96 2 98 100 97 93 100 x x 100 96 100 100 x 0 100 97 x x 97 100 x x 0 96 x
Most days, I look forward to going to work 90 4 96 94 91 83 100 x x 91 89 95 100 x 0 92 93 x x 92 90 x x 0 90 x
My job provides me with a sense of meaning and purpose 90 3 96 92 91 85 100 x x 73 90 97 100 x 0 93 94 x x 93 90 x x 0 91 x
I am proud to work for this organization 96 0 98 100 100 92 100 x x 100 96 97 100 x 0 98 97 x x 96 100 x x 0 96 x
I feel this organization has created an environment where I can do my best work 90 5 93 97 88 85 97 x x 91 90 95 100 x 0 93 96 x x 94 90 x x 0 90 x
I am willing to give extra effort to help this organization succeed 98 0 97 100 94 98 100 x x 100 97 100 100 x 0 100 97 x x 99 100 x x 0 98 x
I plan to continue my career with this organization for at least two more years 90 4 96 97 91 83 100 x x 73 92 97 100 x 0 92 96 x x 95 90 x x 0 91 x
I would recommend this organization’s products/services to a friend 97 1 99 100 94 97 100 x x 100 96 100 100 x 0 100 97 x x 98 100 x x 0 97 x
I would recommend working here to a friend 93 3 98 100 91 90 100 x x 100 92 100 100 x 0 98 96 x x 96 97 x x 0 93 x
Overall Engagement – AVERAGE 94 2 97 98 93 90 100 x x 92 93 98 100 x 0 96 96 x x 96 95 x x 0 93 x
SURVEY AVERAGE 91 4 94 96 91 88 96 x x 93 91 93 99 x 0 94 92 x x 94 91 x x 0 91 x

EXTRA QUESTIONS

0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x

0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x

Extra Questions – AVERAGE 0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x

Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column)
x – For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in prior year

Employee Demographic Report Year 3
20	15
	21 –				25	26 –	35			36 – 45		46 – 55	56 – 65	Native American (not Pacific Islander)
1						68		32			60				11	38	1	13	1	64
		The leaders of this organization care about employees’ well being
									71
						72							73		74
* Denotes no data available in 2015
			14
		12
		I’m satisfied with the amount of health care paid for
48				53
							76

Year 2

OVERALL

LENGTH OF SERVICE AGE GENDER ETHNIC BACKGROUND STATUS

% Agreement % Disagreement % Agreement Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more Less than 21

36 – 45 46 – 55 56 – 65 Above 65 Male Female Black or African-American Asian White or Caucasian Hispanic / Latino Native American (not Pacific Islander) Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time

Number of responses

41 40 60

0 0

94 40 11 1 0 96 68 3 2

25 1 0 2

LEADERSHIP AND PLANNING

I understand the long-term strategy of this organization 97 0 98 100 98 93 100 0 0 100 98 95 100 x 0 97 100 x x 98 96 x 0 x 97 x
I have confidence in the leadership of this organization 97 0 98 100 95 93 100 0 0 96 99 98 82 x 0 98 97 x x 97 96 x 0 x 97 x
The leaders of this organization care about employees’ well being 97 0 98 98 98 95 100 0 0 93 99 100 91 x 0 98 99 x x 97 100 x 0 x 97 x
Senior leaders live the core values of the organization 98 0 * 100 98 95 100 0 0 96 98 100 100 x 0 99 100 x x 98 100 x 0 x 98 x
There is adequate planning of departmental objectives 92 3 95 98 88 87 100 0 0 86 95 93 91 x 0 95 91 x x 94 84 x 0 x 92 x
There is adequate follow-through of departmental objectives 93 3 95 98 88 92 97 0 0 86 96 95 91 x 0 97 93 x x 95 84 x 0 x 93 x
The leaders of this organization are open to input from employees 94 3 95 100 88 90 100 0 0 96 95 95 82 x 0 94 97 x x 97 80 x 0 x 94 x
Leadership and Planning – AVERAGE 96 1 97 99 93 92 100 0 0 93 97 96 91 x 0 97 97 x x 97 91 x 0 x 95 x

CORPORATE CULTURE AND COMMUNICATIONS

This organization’s corporate communications are frequent enough 95 1 96 98 95 93 100 0 0 100 97 93 91 x 0 96 97 x x 98 84 x 0 x 95 x
This organization’s corporate communications are detailed enough 95 1 96 98 90 95 97 0 0 96 95 95 91 x 0 96 96 x x 98 84 x 0 x 94 x
I have a good understanding of how this organization is doing financially 86 7 88 85 78 85 95 0 0 85 85 88 82 x 0 84 90 x x 88 71 x 0 x 85 x
I can trust what this organization tells me 96 2 96 100 95 92 100 0 0 96 98 95 91 x 0 98 97 x x 97 96 x 0 x 96 x
This organization treats me like a person, not a number 97 2 98 100 95 97 97 0 0 100 97 98 91 x 0 98 97 x x 98 96 x 0 x 97 x
This organization gives me enough recognition for work that is well done 90 5 94 95 85 85 97 0 0 89 90 95 82 x 0 95 90 x x 92 88 x 0 x 90 x
Staffing levels are adequate to provide quality products/services 86 4 93 90 85 80 92 0 0 89 85 85 91 x 0 89 85 x x 87 80 x 0 x 86 x
Quality is a top priority with this organization 96 2 97 100 93 92 100 0 0 100 96 93 91 x 0 95 99 x x 98 88 x 0 x 96 x
Safety is a top priority with this organization 97 0 98 98 98 95 100 0 0 96 99 100 91 x 0 98 99 x x 98 96 x 0 x 97 x
I believe there is a spirit of cooperation within this organization 98 0 99 100 98 95 100 0 0 100 98 100 82 x 0 98 99 x x 99 96 x 0 x 98 x
My employer enables a culture of diversity 97 1 * 100 95 97 97 0 0 100 98 95 91 x 0 98 96 x x 98 96 x 0 x 97 x
I like the people I work with at this organization 99 0 99 100 100 100 97 0 0 100 99 100 100 x 0 100 99 x x 99 100 x 0 x 99 x
At this organization, employees have fun at work 97 1 * 95 100 93 100 0 0 93 98 100 91 x 0 98 97 x x 97 96 x 0 x 97 x
I feel I can express my honest opinions without fear of negative consequences 88 6 * 90 83 83 100 0 0 89 88 90 82 x 0 92 87 x x 89 88 x 0 x 88 x
Changes that may affect me are communicated to me prior to implementation 85 8 95 93 85 77 92 0 0 93 88 78 82 x 0 88 85 x x 89 80 x 0 x 85 x
Corporate Culture and Communications – AVERAGE 93 3 96 96 92 91 98 0 0 0 95 94 94 88 x 0 0 95 94 0 x x 95 89 x 0 x 0 93 x 0

ROLE SATISFACTION

I like the type of work that I do 97 1 98 98 93 100 97 0 0 93 98 100 91 x 0 99 96 x x 98 92 x 0 x 97 x
I am given enough authority to make decisions I need to make 94 3 96 95 92 90 100 0 0 93 98 92 82 x 0 96 96 x x 97 79 x 0 x 94 x
I believe my job is secure 96 1 97 95 93 97 100 0 0 89 99 100 82 x 0 98 94 x x 97 92 x 0 x 96 x
Deadlines at this organization are realistic 94 2 97 93 92 95 97 0 0 93 96 93 91 x 0 97 93 x x 97 84 x 0 x 94 x
I feel I am valued in this organization 92 1 95 98 88 88 100 0 0 100 95 90 82 x 0 94 94 x x 95 88 x 0 x 92 x
I feel part of a team working toward a shared goal 96 1 98 100 95 92 100 0 0 100 96 100 82 x 0 98 96 x x 97 96 x 0 x 96 x
I am able to maintain a reasonable balance between work and my personal life 94 2 97 98 95 88 97 0 0 100 95 93 82 x 0 93 97 x x 95 92 x 0 x 94 x
My job makes good use of my skills and abilities 93 4 96 100 90 85 100 0 0 96 95 93 82 x 0 95 94 x x 96 84 x 0 x 93 x
I have a clear understanding of my job role 96 1 98 95 95 93 100 0 0 96 97 93 91 x 0 96 96 x x 98 84 x 0 x 96 x
I understand the importance of my role to the success of the organization 98 0 97 100 98 97 100 0 0 100 98 100 91 x 0 99 99 x x 100 96 x 0 x 98 x
Most days, I feel I have made progress at work 98 1 * 100 98 97 100 0 0 100 99 100 91 x 0 100 97 x x 99 96 x 0 x 98 x
Role Satisfaction – AVERAGE 95 1 97 97 93 93 99 0 0 96 97 96 86 x 0 97 95 x x 97 89 x 0 x 0 95 x 0

WORK ENVIRONMENT

My physical working conditions are good 98 1 99 100 100 95 100 0 0 100 99 100 100 x 0 99 100 x x 98 100 x 0 x 98 x
My general work area is adequately heated/cooled 98 1 99 98 98 97 100 0 0 96 100 97 100 x 0 99 100 x x 98 96 x 0 x 98 x
There is adequate noise control to allow me to focus on my work 96 3 98 98 90 97 100 0 0 96 97 95 100 x 0 98 95 x x 98 92 x 0 x 96 x
My workspace has adequate privacy for me to do my job 96 3 * 95 93 95 100 0 0 93 96 95 100 x 0 99 91 x x 95 96 x 0 x 95 x
I feel physically safe in my work environment 100 0 100 100 100 100 100 0 0 100 100 100 100 x 0 100 100 x x 100 100 x 0 x 100 x
Work Environment – AVERAGE 98 1 99 98 96 97 100 0 0 97 98 97 100 x 0 99 97 x x 98 97 x 0 x 0 97 x 0

RELATIONSHIP WITH SUPERVISOR

My supervisor treats me fairly 98 1 98 98 98 97 100 0 0 96 98 100 100 x 0 100 96 x x 97 100 x 0 x 98 x
My supervisor treats me with respect 97 1 98 98 98 95 100 0 0 96 98 100 90 x 0 99 96 x x 96 100 x 0 x 97 x
My supervisor handles my work-related issues satisfactorily 96 1 97 98 93 93 100 0 0 96 97 98 82 x 0 98 96 x x 97 88 x 0 x 96 x
My supervisor handles my personal issues satisfactorily 97 0 98 98 95 97 100 0 0 93 99 98 91 x 0 98 96 x x 98 92 x 0 x 97 x
My supervisor acknowledges when I do my work well 94 3 96 98 93 88 100 0 0 100 94 93 91 x 0 95 96 x x 95 92 x 0 x 94 x
My supervisor tells me when my work needs improvement 97 1 98 98 95 95 100 0 0 93 99 93 100 x 0 98 99 x x 98 92 x 0 x 97 x
My supervisor is open to hearing my opinion or feedback 96 3 97 98 98 90 100 0 0 93 98 98 82 x 0 97 97 x x 96 92 x 0 x 96 x
My supervisor helps me develop to my fullest potential 91 4 94 95 90 85 100 0 0 89 93 98 82 x 0 96 90 x x 95 80 x 0 x 91 x
I feel I can trust what my supervisor tells me 93 2 94 98 88 90 100 0 0 93 95 95 82 x 0 95 94 x x 95 80 x 0 x 93 x
Relationship with Supervisor – AVERAGE 95 2 97 97 94 92 100 0 0 94 97 97 89 x 0 97 95 x x 96 91 x 0 x 0 95 x 0

TRAINING, DEVELOPMENT AND RESOURCES

This organization provided as much initial training as I needed 94 2 92 98 98 90 92 0 0 100 94 93 100 x 0 95 99 x x 98 84 x 0 x 94 x
This organization provides as much ongoing training as I need 92 3 88 100 98 83 92 0 0 100 88 98 100 x 0 96 90 x x 94 92 x 0 x 92 x
This organization provides the technology, equipment and resources I need to do my job well 99 1 * 100 100 98 97 0 0 100 98 100 100 x 0 99 99 x x 99 100 x 0 x 99 x
The computer or other hardware I use to do my job is dependable 98 1 * 100 98 97 100 0 0 100 98 100 100 x 0 100 97 x x 98 100 x 0 x 98 x
The software and program applications I use to do my job are adequate 96 2 * 95 95 95 97 0 0 100 95 93 100 x 0 96 96 x x 96 92 x 0 x 96 x
Technology issues are resolved in a timely manner 97 0 * 98 95 95 100 0 0 100 96 98 100 x 0 98 97 x x 96 96 x 0 x 97 x
Technology issues affecting my work are communicated to me in a timely manner 97 1 * 98 95 97 100 0 0 100 97 98 100 x 0 99 97 x x 97 96 x 0 x 97 x
I understand what is expected for career advancement 90 3 * 93 90 87 94 0 0 93 90 92 82 x 0 91 91 x x 89 96 x 0 x 90 x
I am encouraged to explore growth or advancement opportunities within the organization 89 4 * 95 93 80 92 0 0 96 89 85 91 x 0 89 91 x x 89 96 x 0 x 89 x
There is room for me to advance at this organization 88 7 89 95 85 85 89 0 0 89 90 85 82 x 0 88 90 x x 88 88 x 0 x 88 x
I trust that if I do good work, I will be considered for a promotion 89 5 90 90 88 85 94 0 0 82 93 90 82 x 0 92 88 x x 89 88 x 0 x 89 x
Training, Development and Resources – AVERAGE 94 3 90 96 94 90 95 0 0 0 96 93 94 94 x 0 95 94 x x 94 93 x 0 x 0 93 x 0

PAY AND BENEFITS

My pay is fair for the work I perform 84 9 86 85 75 83 95 0 0 82 85 83 100 x 0 86 85 x x 86 76 x 0 x 84 x
Overall, I’m satisfied with this organization’s benefits package 90 2 91 93 88 88 92 0 0 93 92 82 91 x 0 92 89 x x 90 88 x 0 x 90 x
I’m satisfied with the amount of vacation (or Paid Time Off) 90 5 91 98 85 85 95 0 0 93 93 83 91 x 0 92 90 x x 89 96 x 0 x 89 x
I’m satisfied with the sick leave policy 89 4 89 95 85 83 94 0 0 89 86 98 100 x 0 95 87 x x 90 96 x 0 x 88 x
I’m satisfied with the amount of health care paid for 91 5 94 95 87 93 89 0 0 92 92 89 100 x 0 95 89 x x 91 91 x 0 x 91 x
I’m satisfied with the dental benefits 89 2 96 92 81 91 94 0 0 82 91 91 100 x 0 92 90 x x 90 86 x 0 x 89 x
I’m satisfied with the vision care benefits 87 2 95 89 80 89 90 0 0 81 89 84 100 x 0 91 83 x x 86 86 x 0 x 87 x
I’m satisfied with the retirement plan benefits 71 14 75 78 68

76 0 0 71 76 65 73 x 0 72 77 x x

78 x 0 x 71 x

I’m satisfied with the life insurance benefits 86 1 92 86 79 88 88 0 0 78 88 89 90 x 0 88 88 x x 86 86 x 0 x 86 x
I’m satisfied with the disability benefits 85 2 90 92 72 84 92 0 0 78 89 83 80 x 0 87 87 x x 84 86 x 0 x 85 x
I’m satisfied with the tuition reimbursement benefits 40

53 68 33 23 36 0 0 56

40 x 0 40 46 x x 39 43 x 0 x 39 x

Pay and Benefits – AVERAGE 82 7 87 88 76 79 85 0 0 81 84 79 88 x 0 84 83 x x 82 83 x 0 x 82 x

OVERALL ENGAGEMENT

Overall, I am very satisfied with my employer 98 0 96 100 98 97 100 0 0 96 99 100 100 x 0 100 100 x x 98 100 x 0 x 98 x
Most days, I look forward to going to work 96 1 * 98 93 95 100 0 0 93 98 100 91 x 0 99 96 x x 97 96 x 0 x 96 x
My job provides me with a sense of meaning and purpose 96 1 * 100 93 93 100 0 0 96 98 98 91 x 0 97 97 x x 98 88 x 0 x 96 x
I am proud to work for this organization 98 0 * 100 93 98 100 0 0 100 98 100 91 x 0 99 97 x x 98 92 x 0 x 98 x
I feel this organization has created an environment where I can do my best work 93 2 * 98 88 90 100 0 0 93 94 98 82 x 0 97 91 x x 94 92 x 0 x 93 x
I am willing to give extra effort to help this organization succeed 97 0 100 100 95 93 100 0 0 100 98 98 82 x 0 96 99 x x 98 92 x 0 x 97 x
I plan to continue my career with this organization for at least two more years 96 2 97 95 93 95 100 0 0 93 97 95 91 x 0 97 93 x x 97 88 x 0 x 95 x
I would recommend this organization’s products/services to a friend 99 0 99 100 100 98 100 0 0 100 99 100 100 x 0 100 100 x x 100 100 x 0 x 99 x
I would recommend working here to a friend 98 1 98 100 95 98 100 0 0 100 98 100 91 x 0 100 97 x x 99 96 x 0 x 98 x
Overall Engagement – AVERAGE 97 1 98 99 94 95 100 0 0 97 98 99 91 x 0 98 97 x x 98 94 x 0 x 97 x
SURVEY AVERAGE 94 2 95 96 91 91 97 0 0 94 95 94 91 x 0 95 94 x x 95 91 x 0 x 94 x

EXTRA QUESTIONS

0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x

0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x

Extra Questions – AVERAGE 0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x

Employee Demographic Report Year 2
2014
	21 – 25			26 – 35
	182		37		28	131	178
* Denotes no data available in 2014
66		70
29			43	22

&P Copyright Best Companies Group 2014

Year 1

OVERALL

LENGTH OF SERVICE AGE ETHNIC BACKGROUND STATUS

% Agreement % Disagreement % Agreement

21 – 25 26 – 35 36 – 45 46 – 55 56 – 65 Above 65 Male Female

Asian White or Caucasian

Native American Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time

Number of responses

55 57 43 28 0 1 25 100

6 2 0 88 81 3 2

28 0 0 3

LEADERSHIP AND PLANNING

I understand the long-term strategy of this organization 98 1 99 100 98 95 100 0 x 100 99 98 100 x 0 99 100 x x 99 100 0 0 x 98 x
I have confidence in the leadership of this organization 98 1 99 100 98 95 100 0 x 96 100 98 100 x 0 100 99 x x 100 96 0 0 x 98 x
The leaders of this organization care about employees’ well being 98 1 98 100 95 100 100 0 x 100 98 100 100 x 0 99 99 x x 98 100 0 0 x 98 x

96 1 98 96 96 91 100 0 x 88 98 95 100 x 0 99 94 x x 97 96 0 0 x 96 x

95 1 98 98 96 91 96 0 x 96 97 93 100 x 0 97 96 x x 98 96 0 0 x 95 x

There is adequate planning of departmental objectives 95 2 97 98 93 95 100 0 x 92 99 98 100 x 0 100 96 x x 98 93 0 0 x 95 x
There is adequate follow-through of departmental objectives 95 1 98 100 95 93 96 0 x 100 97 95 100 x 0 98 98 x x 98 93 0 0 x 95 x
The leaders of this organization are open to input from employees 95 3 97 96 95 91 100 0 x 88 97 95 100 x 0 98 95 x x 98 96 0 0 x 95 x
Leadership and Planning – AVERAGE 96 1 98 99 96 94 99 0 x 95 98 96 100 x 0 99 97 x x 98 96 0 0 x 96 x

CORPORATE CULTURE AND COMMUNICATIONS

This organization’s corporate communications are frequent enough 96 2 99 100 96 91 100 0 x 100 96 98 100 x 0 99 98 x x 98 100 0 0 x 96 x
This organization’s corporate communications are detailed enough 96 2 98 100 95 91 100 0 x 100 97 95 100 x 0 98 98 x x 98 96 0 0 x 96 x
I have a good understanding of how this organization is doing financially 88 4 93 96 86 81 96 0 x 88 91 90 100 x 0 95 89 x x 94 89 0 0 x 89 x
I can trust what this organization tells me 96 1 99 100 89 95 100 0 x 100 96 95 100 x 0 99 96 x x 97 96 0 0 x 96 x
This organization treats me like a person, not a number 98 1 97 100 95 98 100 0 x 100 99 98 100 x 0 100 100 x x 99 100 0 0 x 98 x
This organization gives me enough recognition for work that is well done 94 2 96 98 93 88 96 0 x 96 96 93 100 x 0 97 96 x x 95 96 0 0 x 94 x
Staffing levels are adequate to provide quality products/services 93 3 95 98 88 91 96 0 x 92 92 95 100 x 0 97 91 x x 94 89 0 0 x 92 x
Quality is a top priority with this organization 97 0 99 100 96 93 96 0 x 96 97 98 100 x 0 99 96 x x 98 96 0 0 x 97 x
Safety is a top priority with this organization 98 1 96 98 96 98 100 0 x 96 99 98 100 x 0 100 98 x x 99 100 0 0 x 98 x
I believe there is a spirit of cooperation within this organization 99 1 99 100 96 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 99 x

99 1 99 100 98 98 100 0 x 100 100 98 100 x 0 99 100 x x 99 100 0 0 x 99 x

I like the people I work with at this organization 99 0 98 100 98 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 99 x
Changes that may affect me are communicated to me prior to implementation 95 3 93 96 93 93 96 0 x 88 97 95 100 x 0 98 94 x x 96 96 0 0 x 95 x
Corporate Culture and Communications – AVERAGE 96 1 97 99 94 94 99 0 0 x 97 97 96 100 x 0 0 98 97 0 x x 97 97 0 0 x 0 96 x 0

ROLE SATISFACTION

I like the type of work that I do 98 1 96 96 96 100 100 0 x 92 100 100 100 x 0 100 98 x x 99 100 0 0 x 98 x
I am given enough authority to make decisions I need to make 96 3 98 96 98 93 100 0 x 88 98 98 100 x 0 100 95 x x 99 93 0 0 x 96 x
I believe my job is secure 97 1 99 96 95 98 100 0 x 96 98 98 100 x 0 99 98 x x 98 100 0 0 x 97 x
Deadlines at this organization are realistic 97 1 98 98 98 95 96 0 x 92 99 98 100 x 0 99 97 x x 99 93 0 0 x 97 x
I feel I am valued in this organization 95 3 96 98 93 91 100 0 x 92 97 95 100 x 0 99 95 x x 97 93 0 0 x 95 x
I feel part of a team working toward a shared goal 98 0 99 98 98 95 100 0 x 100 99 95 100 x 0 98 100 x x 98 100 0 0 x 98 x
I am able to maintain a reasonable balance between work and my personal life 97 2 95 98 96 93 100 0 x 100 96 95 100 x 0 97 98 x x 97 96 0 0 x 97 x
My job makes good use of my skills and abilities 96 3 97 96 93 98 100 0 x 92 99 98 100 x 0 100 96 x x 98 100 0 0 x 96 x
I have a clear understanding of my job role 98 1 99 98 98 98 100 0 x 96 98 100 100 x 0 99 98 x x 98 96 0 0 x 98 x
I understand the importance of my role to the success of the organization 97 1 99 96 98 95 100 0 x 88 100 98 100 x 0 99 96 x x 98 96 0 0 x 97 x
Role Satisfaction – AVERAGE 97 1 98 97 96 96 100 0 x 94 98 97 100 x 0 99 97 x x 98 97 0 0 x 0 97 x 0

WORK ENVIRONMENT

My physical working conditions are good 99 0 98 100 96 100 100 0 x 100 98 100 100 x 0 100 99 x x 99 100 0 0 x 99 x

99 0 99 100 98 100 100 0 x 100 99 100 100 x 0 100 99 x x 99 100 0 0 x 99 x

My general work area is adequately heated/cooled 99 1 100 100 96 100 100 0 x 100 100 95 100 x 0 99 99 x x 98 100 0 0 x 99 x

99 1 99 100 96 100 100 0 x 100 99 98 100 x 0 100 98 x x 98 100 0 0 x 99 x

There is adequate noise control to allow me to focus on my work 98 1 99 98 96 98 100 0 x 96 99 100 100 x 0 100 99 x x 100 100 0 0 x 98 x
I feel physically safe in my work environment 100 0 100 100 100 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 100 x
Work Environment – AVERAGE 99 0 99 100 97 100 100 0 x 99 99 99 100 x 0 100 99 x x 99 100 0 0 x 0 99 x 0

RELATIONSHIP WITH SUPERVISOR

My supervisor treats me fairly 98 1 98 100 96 98 100 0 x 100 100 100 83 x 0 99 100 x x 99 100 0 0 x 98 x
My supervisor treats me with respect 98 1 98 100 96 98 100 0 x 100 99 100 83 x 0 99 99 x x 98 100 0 0 x 98 x
My supervisor handles my work-related issues satisfactorily 97 2 96 100 95 93 100 0 x 100 97 98 83 x 0 98 98 x x 98 96 0 0 x 97 x
My supervisor handles my personal issues satisfactorily 98 0 98 100 96 98 100 0 x 100 99 100 80 x 0 99 99 x x 98 100 0 0 x 98 x
My supervisor acknowledges when I do my work well 96 1 98 96 93 98 100 0 x 96 97 98 100 x 0 98 98 x x 97 100 0 0 x 96 x
My supervisor tells me when my work needs improvement 98 1 100 98 96 98 100 0 x 96 99 98 100 x 0 100 98 x x 99 100 0 0 x 98 x
My supervisor is open to hearing my opinion or feedback 97 1 98 100 96 93 100 0 x 100 99 95 83 x 0 98 99 x x 98 100 0 0 x 97 x
My supervisor helps me develop to my fullest potential 94 4 96 95 95 90 100 0 x 92 95 98 83 x 0 95 95 x x 96 96 0 0 x 94 x
I feel I can trust what my supervisor tells me 94 2 96 95 91 93 96 0 x 96 95 95 83 x 0 93 96 x x 94 96 0 0 x 93 x
Relationship with Supervisor – AVERAGE 97 1 98 98 95 95 100 0 x 98 98 98 87 x 0 98 98 x x 97 99 0 0 x 0 97 x 0
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column) A project of Texas Monthly, the Texas Association of Business (TAB), Texas SHRM and Best Companies Group.
This organization provided as much initial training as I needed 92 3 92 96 91 91 96 0 x 92 95 90 83 x 0 95 91 x x 95 88 0 0 x 92 x
This organization provides as much ongoing training as I need 88 5 92 96 84 88 89 0 x 92 88 90 83 x 0 95 86 x x 93 86 0 0 x 88 x
This organization provides the technology, equipment and resources I need to do my job well 97 2 96 98 96 98 96 0 x 100 97 95 100 x 0 100 96 x x 98 96 0 0 x 97 x

89 7 93 92 84 88 93 0 x 88 90 89 83 x 0 92 89 x x 91 93 0 0 x 89 x

I understand what is expected for career advancement 92 4 95 94 89 88 100 0 x 88 95 92 83 x 0 94 94 x x 95 93 0 0 x 92 x

81 10 89 90 74 76 93 0 x 76 83 87 80 x 0 88 80 x x 85 81 0 0 x 81 x

There is room for me to advance at this organization 89 4 91 96 91 79 89 0 x 92 92 85 83 x 0 90 93 x x 91 89 0 0 x 89 x

87 7 88 94 87 79 89 0 x 88 90 89 80 x 0 87 96 x x 92 93 0 0 x 86 x

I trust that if I do good work, I will be considered for a promotion 90 3 92 98 91 86 89 0 x 92 95 90 83 x 0 93 96 x x 96 93 0 0 x 90 x
Training, Development and Resources – AVERAGE 89 5 92 95 88 86 93 0 0 x 90 92 90 84 x 0 0 93 91 x x 93 90 0 0 x 0 89 x 0

PAY AND BENEFITS

My pay is fair for the work I perform 86 5 91 91 81 88 86 0 x 75 89 86 83 x 0 92 84 x x 88 82 0 0 x 85 x
Overall, I’m satisfied with this organization’s benefits package 91 3 91 96 98 79 93 0 x 96 91 90 83 x 0 93 92 x x 93 93 0 0 x 91 x
I’m satisfied with the amount of vacation (or Paid Time Off) 91 6 87 95 88 91 89 0 x 92 90 95 83 x 0 92 89 x x 90 89 0 0 x 91 x
I’m satisfied with the sick leave policy 89 6 82 94 89 80 88 0 x 80 87 98 83 x 0 90 86 x x 87 93 0 0 x 89 x
I’m satisfied with the amount of health care paid for 94 2 90 96 94 93 96 0 x 96 96 95 75 x 0 96 93 x x 96 92 0 0 x 94 x
I’m satisfied with the dental benefits 96 1 90 100 92 97 96 0 x 100 98 97 75 x 0 96 99 x x 96 100 0 0 x 96 x
I’m satisfied with the vision care benefits 95 0 91 100 94 92 96 0 x 100 98 95 75 x 0 96 97 x x 95 100 0 0 x 95 x

70 12 75 72

69 79 0 x 57 76 71

x 0 72 72 x x 74 65 0 0 x 71 x

I’m satisfied with the retirement plan benefits 75 11 73 82 79 68 75 0 x 73 78 79 60 x 0 77 79 x x 77 83 0 0 x 75 x
I’m satisfied with the life insurance benefits 92 1 92 98 91 85 93 0 x 96 93 90 75 x 0 94 91 x x 92 96 0 0 x 91 x
I’m satisfied with the disability benefits 90 1 87 92 93 85 96 0 x 86 94 93 75 x 0 95 89 x x 91 100 0 0 x 90 x
I’m satisfied with the tuition reimbursement benefits 53 26 58 81 39 40 42 0 x 33 58

67 x 0 58

x x 59 25 0 0 x 53 x

Pay and Benefits – AVERAGE 85 6 84 91 84 81 86 0 x 82 87 88 75 x 0 88 85 x x 87 85 0 0 x 85 x

OVERALL ENGAGEMENT

Overall, I am very satisfied with my employer 96 1 94 98 95 95 100 0 x 100 96 95 100 x 0 98 98 x x 97 100 0 0 x 96 x
I am willing to give extra effort to help this organization succeed 100 0 98 100 100 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 100 x
I plan to continue my career with this organization for at least two more years 97 1 94 96 95 98 100 0 x 92 98 98 100 x 0 99 96 x x 98 100 0 0 x 97 x
I would recommend this organization’s products/services to a friend 99 0 99 100 98 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 99 x
I would recommend working here to a friend 98 1 96 100 96 98 100 0 x 100 99 100 83 x 0 99 99 x x 98 100 0 0 x 98 x
Overall Engagement – AVERAGE 98 1 96 99 97 98 100 0 x 98 99 99 97 x 0 99 99 x x 99 100 0 0 x 98 x
SURVEY AVERAGE 95 2 95 97 93 93 97 0 x 94 96 95 93 x 0 97 95 x x 96 95 0 0 x 95 x

Employee Demographic Report Year 1
2013
Less than 1 year	1 to less than 2 years	2 to less than 5 years	5 to less than 10 years	10 or more years	Younger than 21	Black or African – American	Hispanic or Latino
188			42	126	185
There is adequate planning of corporate objectives
There is adequate follow-through of corporate objectives
Employees are treated fairly here, regardless of race, gender, religion or sexual orientation
My general work area is adequately lit
My general work area is adequately clean
	x – For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in 2013
TRAINING AND DEVELOPMENT
My company clearly tells me what is expected for advancement
This organization provides training or experiences to help me explore other opportunities within the company
I trust that if I do good work, my company may increase my pay
I’m satisfied with the 401k or 403b plan		69		67
62	51

Data

Employee

VERALL

DEP ARTMEN T

LENGTH OF SERVICE AGE GENDER ETHNIC BACKGROUND STATUS

—— —— ——

—— —— —— —— ——

—– —— —– —— —— —— —— —— —– —– —— – —– —— —— —— —— —— —— —— —— —— —– —— —— —— —— —— —— —— —— —— —– —— —— —— —— —— —— —— —— —— —– —– —— —— —— —— —— —— —— —— —— —— —— —– —— —— —— —— —— —— —– —— —— —— —— —— —– —— —— —— —– —– —— —— —— —— —— —— —— —— —— —— —— —– ——

AGREE Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more Less than 21 21 – 25 26 – 35 36 – 45 46 – 55 56 – 65 Above 65 Male Female Black or African-American Asian White or Caucasian Hispanic / Latino Native American (not Pacific Islander) Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time

—– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —– —–

182

0 41 40 60 37 0 0 28 94 40 11 1 0 96 68 3 2 131 25 1 0 2 178 4 79 42 41 20 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 83 14 11 5 10 6 7 4 3 39 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 3 4 5 6 7 8 9 10 11 12 13 14 15

LEADERSHIP AND PLANNING

100% 100% 98%

100%

100% 98%

97%

100%

100% 100% 100% 86% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 98% 0% 100% 95%

100% 96%

98%

98% 97% 97% 96% 97% 97% 100% 93% 95% 99% 93%

100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 98% 0% 98% 98% 95% 100% 93% 99% 100% 91% 98% 99% 97% 100% 97% 96% 100% 98% 95% 99% 93% 100% 100% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 0% 100% 98% 95% 100% 96% 98% 100% 100% 99% 100% 98% 100% 98% 96% 100% 100% 95% 99% 93% 100% 100% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100%

95% 3% 98%

100% 86% 95% 93% 91% 95% 91%

92% 96% 100%

95% 99% 86%

86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 93% 95% 3% 98% 88% 92% 97% 86% 96% 95% 91% 97% 93% 95% 84% 93% 96% 100% 83% 90% 98% 93%

60% 90% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100%

95% 3% 100% 88% 90% 100% 96% 95% 95%

94% 97% 97%

94% 95% 95% 88% 100% 95% 93% 82% 80% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

CORPORATE CULTURE AND COMMUNICATION

100% 95% 96% 1% 98% 95% 93% 100% 100% 97% 93% 91% 96% 97% 98% 84% 95% 99% 98% 83% 100% 98% 100% 91% 80% 100% 100%

95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 95% 96% 1% 98% 90% 95% 97% 96% 95% 95% 91% 96% 96% 98% 84% 94% 97% 98%

95% 96% 100% 91% 80% 100% 100% 86% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

86% 88% 7% 85%

85% 95% 85% 85% 88% 82% 84% 90% 88% 71% 85% 90% 85%

90% 88% 71%

80% 100% 100% 71%

1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 96% 2% 100% 95% 92% 100% 96% 98% 95% 91% 98% 97% 97% 96% 96% 96% 100% 93% 95% 99% 86% 91% 100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 98% 2% 100% 95% 97% 97% 100% 97% 98% 91% 98% 97% 98% 96% 97% 95% 98% 98% 100% 95% 93% 91% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 90% 94% 5% 95% 85% 85% 97% 89% 90% 95% 82% 95% 90% 92% 88% 90% 91% 93% 83% 95% 93% 93% 73% 100% 100% 100% 71% 87% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 86% 93% 4% 90% 85% 80% 92% 89% 85% 85% 91% 89% 85% 87% 80% 86% 89% 90% 76% 90% 86% 93% 82% 80% 90% 83% 71% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 97% 2% 100% 93% 92% 100% 100% 96% 93% 91% 95% 99% 98% 88% 96% 95% 100% 90% 100% 98% 93% 82% 80% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

97% 98% 0% 98% 98% 95% 100% 96% 99% 100% 91% 98% 99% 98% 96% 97% 96% 100% 97% 95% 98% 93% 91% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 99% 0% 100% 98% 95% 100% 100% 98% 100% 82% 98% 99% 99% 96% 98% 96% 100% 98% 100% 98% 100% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 97% 1% 100% 95% 97% 97% 100% 98% 95% 91% 98% 96% 98% 96% 97% 97% 98% 95% 100% 98% 93% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 99% 99% 0% 100% 100% 100% 97% 100% 99% 100% 100% 100% 99% 99% 100% 99% 100% 98% 100% 100% 99% 100% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 1% 95% 100% 93% 100% 93% 98% 100% 91% 98% 97% 97% 96% 97% 96% 100% 98% 90% 98% 93% 91% 100% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 88% 6% 90% 83% 83% 100% 89% 88% 90% 82% 92% 87% 89% 88% 88% 90% 88% 83% 95% 92%

73% 80% 90% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 85% 95% 8% 93% 85%

92% 93% 88% 78% 82% 88% 85% 89% 80% 85% 84% 93% 83% 80% 86% 93% 82% 100% 70% 100% 71% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

ROLE SATISFACTION

100% 97% 98% 1% 98% 93% 100% 97% 93% 98% 100% 91% 99% 96% 98% 92% 97% 100% 100% 93% 90% 100% 100% 82% 100% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 94% 96% 3% 95% 92% 90% 100% 93% 98% 92% 82% 96% 96% 97% 79% 94% 99% 95% 85% 89% 98% 93% 82% 80% 90% 100% 71% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 97% 1% 95% 93% 97% 100% 89% 99% 100% 82% 98% 94% 97% 92% 96% 99% 95% 93% 95% 98% 100% 82% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 94% 97% 2% 93% 92% 95% 97% 93% 96% 93% 91% 97% 93% 97% 84% 94% 99% 98% 83% 95% 98% 100% 91% 80% 100% 100% 71% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 92% 95% 1% 98% 88% 88% 100% 100% 95% 90% 82% 94% 94% 95% 88% 92% 92% 93% 88% 100% 92% 86% 82% 100% 100% 100% 71% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 98% 1% 100% 95% 92% 100% 100% 96% 100% 82% 98% 96% 97% 96% 96% 95% 100% 93% 100% 96% 93% 91% 100% 100% 83% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 94% 97% 2% 98% 95% 88% 97% 100% 95% 93% 82% 93% 97% 95% 92% 94% 91% 98% 95% 95% 93% 86% 91% 100% 90% 100% 86% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 93% 96% 4% 100% 90% 85% 100% 96% 95% 93% 82% 95% 94% 96% 84% 93% 97% 88% 85% 100% 94% 100% 82% 60% 100% 100% 86% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 98% 1% 95% 95% 93% 100% 96% 97% 93% 91% 96% 96% 98% 84% 96% 99% 100% 88% 90% 100% 100% 82% 80% 90% 100% 71% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 97% 0% 100% 98% 97% 100% 100% 98% 100% 91% 99% 99% 100% 96% 98% 97% 100% 98% 100% 99% 100% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 1% 100% 98% 97% 100% 100% 99% 100% 91% 100% 97% 99% 96% 98% 100% 95% 98% 100% 99% 100% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

WORK ENVIRONMENT

102% 98% 99% 1% 100% 100% 95% 100% 100% 99% 100% 100% 99% 100% 98% 100% 98% 99% 95% 100% 100% 98% 92% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

102% 98% 99% 1% 98% 98% 97% 100% 96% 100% 97% 100% 99% 100% 98% 96% 98% 99% 98% 98% 94% 99% 92% 100% 100% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

96% 98% 3% 98% 90% 97% 100% 96% 97% 95% 100% 98% 95% 98% 92% 96% 99% 95% 93% 94% 96% 100% 91% 100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

102% 96% 3% 95% 93% 95% 100% 93% 96% 95% 100% 99% 91% 95% 96% 95% 100% 93% 90% 94% 96% 100% 100% 100% 100% 83% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

102% 100% 100% 0% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

RELATIONSHIP WITH SUPERVISOR

100% 98% 98% 1% 98% 98% 97% 100% 96% 98% 100% 100% 100% 96% 97% 100% 98% 99% 98% 98% 95% 99% 93% 100% 80% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 97% 98% 1% 98% 98% 95% 100% 96% 98% 100% 90% 99% 96% 96% 100% 97% 97% 98% 98% 95% 98% 93% 100% 80% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 97% 1% 98% 93% 93% 100% 96% 97% 98% 82% 98% 96% 97% 88% 96% 96% 98% 90% 100% 96% 93% 82% 60% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 97% 98% 0% 98% 95% 97% 100% 93% 99% 98% 91% 98% 96% 98% 92% 97% 99% 100% 93% 95% 100% 93% 91% 60% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 94% 96% 3% 98% 93% 88% 100% 100% 94% 93% 91% 95% 96% 95% 92% 94% 92% 98% 93% 95% 94% 86% 91% 100% 90% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 98% 1% 98% 95% 95% 100% 93% 99% 93% 100% 98% 99% 98% 92% 97% 97% 100% 95% 90% 99% 93% 100% 80% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 97% 3% 98% 98% 90% 100% 93% 98% 98% 82% 97% 97% 96% 92% 96% 95% 100% 93% 95% 96% 93% 100%

90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 91% 94% 4% 95% 90% 85% 100% 89% 93% 98% 82% 96% 90% 95% 80% 91% 95% 90% 83% 95% 95% 79% 82% 40% 90% 100% 100% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 93% 94% 2% 98% 88% 90% 100% 93% 95% 95% 82% 95% 94% 95% 80% 93% 95% 95% 88% 95% 95% 86% 82% 40% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 94% 92% 2% 98% 98% 90% 92% 100% 94% 93% 100% 95% 99% 98% 84% 94% 95% 98% 88% 95% 96% 93% 91% 80% 90% 100% 71% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 92% 88% 3% 100% 98% 83% 92% 100% 88% 98% 100% 96% 90% 94% 92% 92% 95% 86% 93% 95% 92% 93% 91% 100% 90% 100% 86% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 99% 1% 100% 100% 98% 97% 100% 98% 100% 100% 99% 99% 99% 100% 99% 99% 100% 98% 100% 99% 100% 100% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 1% 100% 98% 97% 100% 100% 98% 100% 100% 100% 97% 98% 100% 98% 99% 95% 100% 100% 98% 93% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 2% 95% 95% 95% 97% 100% 95% 93% 100% 96% 96% 96% 92% 96% 96% 95% 93% 100% 95% 100% 100% 80% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 0% 98% 95% 95% 100% 100% 96% 98% 100% 98% 97% 96% 96% 97% 96% 95% 98% 100% 96% 93% 100% 80% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 1% 98% 95% 97% 100% 100% 97% 98% 100% 99% 97% 97% 96% 97% 97% 95% 98% 100% 98% 93% 100% 80% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 90% 3% 93% 90% 87% 94% 93% 90% 92% 82% 91% 91% 89% 96% 90% 87% 90% 90% 100% 91% 79% 82% 100% 100% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 89% 4% 95% 93% 80% 92% 96% 89% 85% 91% 89% 91% 89% 96% 89% 86% 93% 90% 90% 90% 71% 91% 100% 100% 100% 86% 85% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 88% 89% 7% 95% 85% 85% 89% 89% 90% 85% 82% 88% 90% 88% 88% 88% 88% 90% 88% 85% 90% 79% 73% 80% 90% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 89% 90% 5% 90% 88% 85% 94% 82% 93% 90% 82% 92% 88% 89% 88% 89% 90% 93% 88% 80% 94% 79% 82% 80% 90% 100% 86% 87% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

PAY AND BENEFITS

100% 84% 86% 9% 85% 75% 83% 95% 82% 85% 83% 100% 86% 85% 86% 76% 84% 87% 79% 80% 85% 86% 79% 73% 100% 100% 100% 86%

1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

102% 90% 91% 2% 93% 88% 88% 92% 93% 92% 82% 91% 92% 89% 90% 88% 90% 90% 95% 85% 90% 94% 79% 80% 100% 100%

86% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 90% 91% 5% 98% 85% 85% 95% 93% 93% 83% 91% 92% 90% 89% 96% 89% 85% 93% 95% 90% 88% 79% 91% 100% 100% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

103% 89% 89% 4% 95% 85% 83% 94% 89% 86% 98% 100% 95% 87% 90% 96% 88% 90% 88% 90% 85% 88% 86% 82% 100% 100% 100% 86% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

91% 94% 5% 95% 87% 93% 89% 92% 92% 89% 100% 95% 89% 91% 91% 91% 94% 92%

95% 95% 86% 67% 100% 100% 83% 86% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

89% 96% 2% 92% 81% 91% 94% 82% 91% 91% 100% 92% 90% 90% 86% 89% 88% 97% 78% 100% 91% 75%

100% 100% 83% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

87% 95% 2% 89% 80% 89% 90% 81% 89% 84% 100% 91% 83% 86% 86% 87% 86% 94% 85% 82% 89% 64% 71% 100% 88% 83% 71% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

71% 75%

78%

76% 71% 76%

73%

77% 70% 78% 71% 65% 85% 68% 75% 72% 71%

100% 100% 60%

72% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

86% 92% 1% 86% 79% 88% 88% 78% 88% 89% 90% 88% 88% 86% 86% 86% 82% 95% 83% 85% 87% 79% 75% 100% 89% 83% 100% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

85% 90% 2% 92% 72% 84% 92% 78% 89% 83% 80% 87% 87% 84% 86% 85% 82% 94% 83% 84% 85% 75% 75% 100% 89% 83% 100% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

40%

68%

40% 40%

43% 39%

64%

14%

33% 40% 33% 25%

1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 96% 0% 100% 98% 97% 100% 96% 99% 100% 100% 100% 100% 98% 100% 98% 97% 100% 100% 95% 99% 93% 100% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 1% 98% 93% 95% 100% 93% 98% 100% 91% 99% 96% 97% 96% 96% 96% 98% 93% 100% 96% 93% 82% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 96% 1% 100% 93% 93% 100% 96% 98% 98% 91% 97% 97% 98% 88% 96% 99% 95% 90% 100% 100% 93% 73% 100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 0% 100% 93% 98% 100% 100% 98% 100% 91% 99% 97% 98% 92% 98% 99% 98% 95% 100% 99% 93% 82% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 93% 2% 98% 88% 90% 100% 93% 94% 98% 82% 97% 91% 94% 92% 93% 95% 95% 90% 90% 95% 93% 82% 100% 90% 100% 100% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 97% 100% 0% 100% 95% 93% 100% 100% 98% 98% 82% 96% 99% 98% 92% 97% 97% 98% 93% 100% 98% 100% 82% 100% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

101% 96% 97% 2% 95% 93% 95% 100% 93% 97% 95% 91% 97% 93% 97% 88% 95% 99% 98% 85% 100% 99% 93% 73% 100% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 99% 99% 0% 100% 100% 98% 100% 100% 99% 100% 100% 100% 100% 100% 100% 99% 99% 100% 100% 100% 99% 100% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

100% 98% 98% 1% 100% 95% 98% 100% 100% 98% 100% 91% 100% 97% 99% 96% 98% 99% 98% 98% 100% 98% 100% 91% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

Table Overall
BEST COMPANIES GROUP – EMPLOYEE SATISFACTION SURVEY
																													O	DEP	ARTMEN	T
	%	JOB ROLE	JOB DESCRIPTION	LOCATION
CO.	PRIOR	DIS-					—–																										——																—–	—–
TOTAL		AGREE	YEAR	ACP	CRS	ASC	Regional Support	Clinical Operations	Practice Operations	Patient Advocacy Team	Client Financial Services	Business Development	Clinical Development Team	Finance / Admin / IT	Human Resources	Marketing	Other
BASE=THOSE ANSWERING	179
Q2A	10															0%								9	7%									9	8%																			100%	98%	9	3%	9	5%	97%	9	6%	96%	95%	9	9%	86%	9	1%
Q2B																																					93%		99%		8			2%							91%
Q2C
Q2D
Q2E																											92%											88%		87%		9	4%		84%	76%	64%	60%				90%	83%
Q2F								73%
Q2G																								94%								82%				80%
LEADERSHIP AND PLANNING AVERAGE
Q3A																			71%
Q3B																										85%
Q3C											101%							78%				75%	70%					89%
Q3D
Q3E
Q3F
Q3G
Q3H
Q3I						102%
Q3J
Q3K
Q3L
Q3M
Q3N												79%
Q3O		77%
CULTURE AND COMMUNICATION AVERAGE
Q4A
Q4B
Q4C
Q4D
Q4E
Q4F
Q4G
Q4H
Q4I
Q4J
Q4K
ROLE SATISFACTION AVERAGE
Q5A
Q5B
Q5C		103%
Q5D
Q5E
WORK ENVIRONMENT AVERAGE
Q6A
Q6B
Q6C
Q6D
Q6E
Q6F
Q6G							40%
Q6H
Q6I
RELATIONSHIP WITH SUPERVISOR AVERAGE
TRAINING AND EDUCATION
Q7A
Q7B
Q7C
Q7D
Q7E
Q7F
Q7G
Q7H
Q7I
Q7J
Q7K
TRAINING AND EDUCATION AVERAGE
Q8A	74%
Q8B		67%
Q8C
Q8D
Q8E	106%			81%
Q8F	110%	50%
Q8G	117%
Q8H	105%		14%			68%	66%		65%				72%	44%	57%
Q8I	107%
Q8J	108%
Q8K	192%	53%	29%			33%	23%	36%	56%		43%	22%	46%		39%	28%	45%	18%	47%	25%	38%
PAY AND BENEFITS AVERAGE
OVERALL SATISFACTION
Q1
Q9
Q10
Q11
Q12
Q13
Q14
Q15
Q16
OVERALL SATISFACTION AVERAGE
extra question
Q23A
Q23B
Q23C
Q23D
Q23E
Q23F
Q23G
Q23H
Q23I
Q23J

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Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.

Essay

Thesis

Presentation

Dissertation

Term Paper

Research Paper

Book Review

Assignment

Report

Case Study

Letter

Article

Coursework

Speech

Q & A

Critical Thinking

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Term Paper

Research Paper

Book Review

Assignment

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Article

Coursework

Speech

Q & A

Critical Thinking

Areas of Expertise

Essay

Thesis

Presentation

Dissertation

Term Paper

Research Paper

Book Review

Assignment

Report

Case Study

Letter

Article

Coursework

Speech

Q & A

Critical Thinking

Trusted Partner of 9650+ Students for Writing

Preferred Writer

Grammar Check Report

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Delegate Your Challenging Writing Tasks to Experienced Professionals

Check Out Our Sample Work

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