Online comm in the bus envir section 01 final test


Can you pledge at meanest a B or 80%?

Timed trial 70 minutes

50 questions- T or F & multiple choice

Due by Friday, 26 July

Study Guide Unit One

Chapter one

Things to be known of in the New World of Work

Global Competition

Flattened Management Hierarchies

Team Based management

Innovative Communicative technology

New Work Environment

Diverse Work Force

Knowledge Workers

Communication Process

Sender has idea

Idea encoded

Message travels aggravate channel

Receiver decodes message

Feedback to sender

Additional feedback

Bypassing

Frames of Reference

Lack of diction skill

Distractions

Internal and apparent functions

Downward course of communication

Ethics traps

False necessity

Doctrine of not-absolute filth

Rationalization trap

Self deception

Ends exonerate the means

Chapter two

Groups and teams-why

Team product, roles and contest

Four deportments

Group roles

Group tasks

Group relationship

Dysfunctional group

Common contest patterns

Groupthink

Characteristics of prosperous teams

Successful meetings

Collaboration

Listening types

Superiors

Colleagues

Customers

Listening Process

Perception

Interpretation

Evaluation

Action

Keys to listening skills

Non oral messages

Eye contact

Facial expression

Posture

Time

Space

Territory

Appearances

Documents

People

Chapter three

Intercultural communications

Globalization

Technology

Intercultural workforce

Cultural characteristics

Context….high, low

Intercultural Ethnocentrism

Improving intercultural communication

Oral messages

Written messages

Intercultural ethics

Workforce diversity

Study Guide Unit 2

Chapter 4

Business fitness Basics

3 x 3 fitness regularity deportment one

Scheduling the regularity- worrying and planning, fitness, revising, proofreading

Recursive nature

Online collaboration tools

Three regular audiences

The “you” view

Bias frank diction

Levels of diction

Ethical responsibilities (five areas)

Chapter 5

Formal versus unceremonious lore methods

Stage two of the 3 x 3 regularity

Types of outlines

Direct versus separate patterns of communicating

How covet should sentences be?

What is the perception rate?

Dangling versus misplaces modifiers

Three types of paragraphs

Chapter 6

Third specify of the 3 x 3 regularity

Kiss formula

Fillers

Lead-ins

Redundancies

Compound prepositions

Trite phrases

Enduring speedy perception, numbered or bulleted lists, headings, picturesque techniques

Gunning fog index

Flesch-Kincaid readability index

Proofreading-spelling, phraseology, punctuation and names and numbers

Proofreading marks

Study Guide Unit 3

chapter 7

Function of email

Well Written memos and emails conclude to deep benefits

Phase 1 3x3

Four talents to email and memo

Guide words

Why use email safely

Personal use of emails

Typical messages: Request, counterpart, procedural, confirmation

Chapter 8

What turns readers on

Why are duty letters necessary

Structure of a duty letter

Characteristics of cheerful duty letters

Direct petition letters

Direct title letters

Direct replies

Adjustment

Goodwill messages

International messages, unceremonious versus dignified correspondence

Chapter 9

Bad information strategies (goals)

Three causes of constitutional problems

Techniques for delivering

Refusing regular petitions

Bad information to customers

Bad information in organizations

Bad information in other cultures

Chapter 10

Persuasion

Persuasion techniques

Four important elements in prosperous modest message

How modest messages course in organizations

Persuasive remonstrance letters

Sales and marketing letters

Persuasion in low and exalted tenor cultures