Complete Case Study #1 on Cause and Effect Diagram:
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- Identify an issue from your own organization, home, or school as an effect.
- Define its causes using 6M [Man, Machine, Materials, Measurement, Methods, and Milieu (environment)] at minimum of 3 legged; in other words ask the question of why at least three times to identify the root cause of each cause.
- Use either a Minitab or any other software to build the cause and effect diagram electronically
- Write a one pager report, single-spaced, about the issue including the diagram and potential fixes for the root causes to prevent them from happening in the future.
4.1
Updated April-09
Lecture Notes
Chapter 4
Enterprise Excellence
Implementation
ENTERPRISE EXCELLENCE
4.2
Updated April-09
Learning Objectives
• Management & Operations Plans
• Enterprise Excellence Projects
• Enterprise Excellence Project decision Process
• Planning the Enterprise Excellence Project
• Tollgate Reviews
• Project Notebook
4.3
Updated April-09
MANAGEMENT AND OPERATIONS PLANS
• The scope and complexity of the
implementation projects will vary from the
executive level, to the management level, to
the operational level
• Each plan, as it is developed and deployed,
will include projects to be accomplished
• Conflicts typically will occur amongst
requirements of quality, cost, and schedule
when executing a project
4.4
Updated April-09
ENTERPRISE EXCELLENCE PROJECTS
• An Enterprise Excellence project will be one of three
types:
1. Technology invention or innovation
2. New product, service, or process development
3. Product, service, or process improvement
• Enterprise Excellence uses the scientific method
• The scientific method is a process of organizing
empirical facts and their interrelationships in a
manner that allows a hypothesis to be developed and
tested
4.5
Updated April-09
ENTERPRISE EXCELLENCE PROJECTS
• The scientific method consists of the
following steps:
1. Observe and describe the situation
2. Formulate a hypothesis
3. Use the hypothesis to predict results
4. Perform controlled tests to confirm the hypothesis
4.6
Updated April-09
ENTERPRISE EXCELLENCE PROJECTS
• Figure 4.1 shows the project decision process
4.7
Updated April-09
ENTERPRISE EXCELLENCE PROJECT
DECISION PROCESS
• Inventing/Innovating Technology:
Technology development is accomplished using
system engineering
This system approach enables critical functional
parameters and responses to be quickly transferred
into now products, services, and processes
The process is a four-phase process (I2DOV):
Invention & Innovation – Develop – Optimize – Verify
4.8
Updated April-09
ENTERPRISE EXCELLENCE PROJECT
DECISION PROCESS
• Development of Products, Services, and
Processes
The Enterprise Excellence approach for developing
products, services, and processes is the Design for
Lean Six Sigma strategy.
This strategy helps to incorporate customer
requirements and expectations into the product
and/or service.
Concept – Design – Optimize – Verify (CDOV) is a
specific sequential design & development process
used to execute the design strategy.
4.9
Updated April-09
ENTERPRISE EXCELLENCE PROJECT
DECISION PROCESS
• Improving Products, Services, and Processes:
Improving products, services and processes usually
involves the effectiveness and efficiency of operations.
A product or service is said to be effective when it meets
all of its customer requirements.
Effectiveness can be simply expressed as “doing the
right things the first time and every time.”
Efficiency can be expressed as “doing the right things
faster and with less resources.”
The process is (DMAIC): Define – Measure – Analyze-
Improve – Control.
4.10
Updated April-09
PLANNING THE ENTERPRISE
EXCELLENCE PROJECT
• The work
breakdown
structure (WBS)
is a powerful tool
for breaking a
task into
subtasks.
• WBS translates
the deliverables,
constraints, and
scope into a
detailed project
plan.
4.11
Updated April-09
PLANNING THE ENTERPRISE
EXCELLENCE PROJECT
• Scheduling is deciding when work will be performed,
and when it will be completed:
When does the work need to be completed?
What actions are required?
How long will it take?
What resources are needed?
Where will the work be done?
• There are three basic tools for scheduling:
Bar charts
Milestone charts
Network diagrams
4.12
Updated April-09
Cost Estimating and Budgeting
• When the cost estimate is combined with the project
schedule, the project manager can monitor the
progress of the project with enough information to be
able to optimally control the project and develop cost
forecasting.
• When preparing the cost estimate, review the
following:
Project scope
WBS
Cost performance on past projects
Projected resource requirements
4.13
Updated April-09
TOLLGATE REVIEWS
• A tollgate is a formal review and progress report that
an Enterprise Excellence project must pass through in
order to proceed to the next phase.
• It is recommended that a tollgate review presentation
takes no more than 20 minutes, followed by 30 to 40
minutes for questions and answers.
• Topics during a tollgate review include:
Status of the project deliverables
Overall project status
New risks that may have been discovered or encountered (e.g.,
technical roadblocks or resource allocation issues)
Progress against the project schedule
Recommended changes in project scope or charter
Links of the project to strategic goals of the organization
4.14
Updated April-09
PROJECT NOTEBOOK
• The project book is a valuable
tool for recording and
maintaining up-to-date
information regarding the
project.
• It can facilitate project
management and fact based
program decisions, by providing
ready reference and a repository
of project status and data.
• It provides for easy retrieval of
information in ad hoc situations.
• Use your detailed and
chronological project book
throughout the life of your
project.
• The contents of the project book
needs to include —
4.15
Updated April-09
• In this chapter, we have learned the following:
Management & Operations Plans
Enterprise Excellence Projects
Enterprise Excellence Project decision Process
Planning the Enterprise Excellence Project
Tollgate Reviews
Project Notebook
Wrap-up
