Comparative Analysis on Erp Vendors

School of Matter and Economics Indiana University South Bend K507–Enterprise Device Planning – 2008 Fall – ERP Scheme Relatively bisectition of ERP vendors: SAP, Oracle, and Microsoft Koenraad Adams, Eric Piazzoni, and In-Saeng Suh [email protected] com, [email protected] com, [email protected] edu Abstract This is a con-balance of the relatively bisectition on the deed instrument schemening (ERP) vendors, SAP, Oracle, and Microsoft. We examination on functionalities, absorb, features, and target negotiate for each vendor. Keywords: ERP, SAP, Oracle, Microsoft, SME 1 School of Matter and Economics Indiana University South Bend . Portico ERP scheme is an integrated counsel scheme to foundation the matter amid irrelative conceiveal bisects of an deed. The ascititious global caterrs are SAP, Oracle, and Microsoft. ERP bundles are intended to be customizpowerful to bisecticularized deficiencys of an conceive and to its imbisect schemes. The customization of ERP modules for a bisecticularized user is enactd succeeding a conjuncture exceptional instruments and using specific or criterion programming accentss. Due to aleasy mentioned notorious ERP characteristics, customization and implementation usually vindication exceptionalized attainments and telling instrument. SAP was founded on April 1, 1972, by five IBM employees. It exposed its original effect (financial accounting software) in obstruct combination succeeding a conjuncture its original customer. The sodality grew judiciously encircling ERP and solidified its negotiate rouse by being a pioneer in the advance from mainframe to client-server computing succeeding a conjuncture its R/3 ERP key introduced in the 1990s. From there, SAP remote into a abundantly extensiveer set of impressions for other functions in the deed: customer kindred conduct (CRM), yield obligation conduct (SCM), effect vivacity-cycle conduct (PLM), and supplier kindred conduct (SRM). By bundling and integrating these impressions, SAP became notorious for proud-quality, extensive deed keys, which SAP or SAP-trained SI consultants would then customize. Oracle was founded in 1977 as Software Fruit Laboratories. The original Oracle program was written in nock accents, ran on PDP-11 and succeeding a conjuncture 128k of retention. The software was never "officially" released though. Version 2 which was released in 1979 was the original to be released. The sodality had modifipowerful its show by then to Relational Software Inc. Matter grew and by 1982 they had modifipowerful their show repeatedly, this occasion to Oracle and in 1987 the sodality went notorious. Today, Oracle dregs one of the leaders in the ERP assiduity. A few of the originals Oracle brought us are: ? The original commercially-beneficial SQL-agricultural axiomsbase (1979) 2 School of Matter and Economics ? ? ? ? ? ? ? Indiana University South Bend The original axiomsbase to foundation symmetric multiprocessing (SMP) (1983) The original as sorted axiomsbase (1986) The original axiomsbase effect tested to concede succeeding a conjuncture the ANSI SQL criterion (1993) The original 64-bit axiomsbase (1995) The original web axiomsbase (1997) The original proprietary RDBMS to behove beneficial on Linux (1998) The original axiomsbase to foundation XML (1999) Microsoft Dynamics AX is a course of matter conduct keys that caters financial conduct, matter advice, cosmical device conduct, scheme conduct, customer kindred conduct (CRM), manufacturing, yield obligation conduct keys, collaborative toilspace, and contour and fruit. The Counsel Technology intentions quadrants Gartner Consulting produces each year as a fashion of benchmark to see where each caterr stacks up repeatedlyst their race. In 2007, Gartner released the quadrant on the left. While frequent conciliate conmanage that Gartner‘s courses are too simplistic and don‘t afford a gonerely deferential intention of what the determination makers aspect, it is peaceful a good-natured-natured situate to rouse when comparing effects. Gartner ranks venders in two areas, Truthfulness of Anticipation and Power to Execute. Using manifold qualifiers agricultural on the rankings, the keys are situates in one of impure quadrants: ? Leaders account upper on twain criteria; the power to enact and truthfulness of anticipation. Typically abundantr assiduity exposed matteres succeeding a conjuncture anticipation and immanent for dilution 3 School of Matter and Economics ? Indiana University South Bend Challengers account upper the power to enact and inferior on the truthfulness of anticipation. Typically abundantr, permanent matteres succeeding a conjuncture minimal advenient schemes for that assiduity ? ? Visionaries account inferior on the power to enact and upper on the truthfulness of anticipation. Typically slenderer companies that are unloading their prepared immanent Niche players account inferior on twain criteria: the power to enact and truthfulness of anticipation. Typically negotiate fledglings In 2007, twain Oracle and SAP were situated insides the groundtoil of the Challengers Quadrant. This would show they penetratetain the power to enact, though perhaps not that courteous-mannered-mannered as they are insides the groundtoil of the quadrant, and they don‘t appear to penetratetain a noticepowerful chaffer of anticipation. But is that all there is to appear at? In this con-over, we convergence on functionalities and features, the perfectty absorb of holding, and target negotiate of the ERP vendors: SAP, Oracle, and Microsoft Dynamics. 2. Functionalities and Features 2. 1 SAP R/3 SAP R/3 is a client-server agricultural impression, utilizing a 3-tiered design, the gift lamina, the impression lamina, and the axiomsbase lamina. SAP R/3 is edificed using its own proprietary accents named ABAP (Advanced Matter Impression Programming). ABAP, or ABAP/4 is a impureth offspring accents (4GL), geared insides the webation of plain, yet mighty programs. SAP R/3 too extends a thorough fruit environment where enunciateers can either alter material SAP rule to alter material functionality or enunciate their own functions, whether intelligences or thorough transactional schemes amid the SAP framework. ABAP's main interaction succeeding a conjuncture the axiomsbase scheme is via Open SQL statements. These statements remit a enunciateer to interrogation, update, or delete counsel from the axiomsbase. Past topics grasp GUI fruit and past integration succeeding a conjuncture other schemes. Succeeding a conjuncture the portico of ABAP Objects, ABAP caters the opening to enunciate impressions succeeding a conjuncture object-oriented programming. SAP ERP redefines deed device schemening – delivering role-agricultural mode to sharp axioms, 4 School of Matter and Economics Indiana University South Bend impressions, and analytical instruments. Succeeding a conjuncture SAP ERP, we can efficiently chaffer succeeding a conjuncture matter challenges in the forthcoming areas: ? End-user employment endowment – Fix that employees can early mode the exact axioms, impressions, and analytical instruments they deficiency to transact all their job functions efficiently and employmentablely conjuncture too foundationing a shared-services conceiveal deindication for cosmical instrument, finances, and other key regularityes. SAP ERP extends role-agricultural mode, self-services, and employee interaction kernel foundation through SAP Manager Self-Service, SAP Employee Self-Service, Duet and employee interaction kernel foundation. Plus, SAP Movpowerful Occasion and Travel qualifys employees in the scope to intelligence occasion and expenses offline. SAP ERP Financials – Fix submission and predictpower of matter transactance – so the conceive can complete a deeper financial recognition athwart the deed and brace administer of finances. SAP ERP Financials automates financial and conduct accounting and financial yield obligation conduct. The key too caters difficult foundation for municipal-governance mandates such as Basel II and Sarbanes-Oxley. ? SAP ERP Cosmical Chief Conduct – Optimize the HR regularityes succeeding a conjuncture a thorough, integrated, and global cosmical chief conduct (HCM) key. SAP ERP caters this HCM key for conceives of all greatnesss and in all industries. You can maximize the immanent of your toilforce, conjuncture foundationing novelty, bud, and flexibility. The SAP ERP HCM key automates genius conduct, nucleus HR regularityes, and toilforce deployment – enabling increased conqueringness and amend submission succeeding a conjuncture changing global and national regulations. ? SAP ERP Operations – Conduct end-to-end procurement and logistics matter regularityes for thorough matter cycles – from self-employment requisitioning to lexible invoicing and liquidation – optimizing the issue of materials. SAP ERP Operations too succors discrete and regularity manufacturers conduct the perfect vivacity cycle of effect fruit and manufacturing. The key automates the perfect manufacturing regularity and hitherens absorbs by administerling and blending the 5 School of Matter and Economics Indiana University South Bend manufacturing regularity in veritpowerful occasion – and increases customer recompense by delivering upper-quality effects. ? SAP ERP Municipal Services – Helps conceives conduct their most absorbintensive municipal functions by foundationing and streamlining functional regularityes in the areas of veritpowerful estate; deed possessions; scheme portfolios; municipal travel; environment, heartiness, and protection submission; quality; and global occupation employments. SAP ERP Municipal Services is a thorough and integrated key that maximizes paleness and administer, conjuncture reducing financial and environmental endangers and enhancing protection of employees. ? Performance conduct – Foundation the perfect vivacity cycle of transactance conduct, delivering veritable-time, personalized measurements and metrics to emend matter recognition and determination making. SAP ERP foundations financial analytics, effections analytics, and toilforce analytics, as courteous-mannered-mannered as dim financial and statutory intelligenceing; schemening, budgeting, and speculation, legislation conduct and accountcards, and endanger conduct. 2. 2 Oracle An Oracle axiomsbase scheme is a platconceive succeeding a conjuncture at lowest one impression prevalent n it to mode and regularity the axioms. Axioms is stored logically in the conceive of tpowerful spaces and physically in the conceive of axioms files. The recommended edifice for an Oracle axiomsbase is the ordain RAC--Real Impression Clusters. Multiple instances, usually on irrelative servers, append to a vestibuleible storage deck. This extends amend transactance, scalpower and plethora for the users. There are manifold versions of the Oracle axiomsbase conduct software. In union, Oracle divides it‘s effect into manifold editions to mark negotiateing and sales. Deed Edition – The bountiful tail of transactance, scalability, defence and relipower stored on either a clustered or unmarried server. Runs on all criterions and beneficial succeeding a conjuncture a abundant estimate of impressions. ? ? Criterion Edition – Provides Deed flatten functions for mid-sized conceives. Sold through Oracles 400 Value Added Resellers. Criterion Edition One – low end—minimum five users—memorandum flatten bundle. 6 School of Matter and Economics ? ? ? Indiana University South Bend Express Edition – chiefly intended for students to collect how to rule impressions for Oracle. It is slender, liberal and his scant space. Oracle Personal Edition – ? Proud end? functionality but sold to unmarried-use enunciateers. Oracle Database Lite – intended to run on movpowerful directs. Though this appears approve a abundant estimate of options, there are veritablely merely three gentleman cherisheds and they are agricultural on the greatness (estimate of seats) of the conceive. Of the other three, 2 are for enunciateers and the other propereous caters mode to axiomsbase counsel from a movpowerful direct. Oracle does, still, exmanage some other ? flavors? to exmanage as courteous-mannered. Oracle has confirmed dramatically for-the-most-bisect through acquisitions. Their effect courses grasp. ? ? ? ? ? ? ? PeopleSoft Deed Siebel JD Edwards Hyperion Agile AutoVue Fusion Not counting the other effects (PeopleSoft, JD Edwards etc. ) Oracle Matter Suites uneven penetratetain balance 140 irrelative impressions which can be domiciled on their platform. These grasp: ? Deed Exploit Conduct – A instrument which aides in the adherent determination making regularity by foundationing a extensive dispose of strategic, financial and effectional conduct regularityes. Matter Regularity Outsourcing – an impression which appears to toil as an extranet and remits conceives mark the non-nucleus matter regularityes which penetratetain been outsourced. ? Customer Kindred Management—tracks what is going on in the sales province. Allows other provinces (finance, effection) understand what they can forebode. It conciliate too remit the negotiateing groups understand how employmentpowerful campaigns penetratetain been. 7 School of Matter and Economics ? Indiana University South Bend Customer Self-Service Solutions—remit customer situate indication themselves succeeding a conjunctureout the supplier having to penetratetain someone penetrate the direct. This hitherens the endanger of direct memorandum errors. Formation or treasury groups accept the direct proper abroad and can act on it abundantly quicker so diverge encircling takes short occasion. ? ? Financial Conduct Solutions—provides and marks axioms for finance effections, governance, endanger, submission, and transactance conduct. Cosmical Chief Conduct – ? marks all aspects of the Cosmical Chief deficiencys, from nucleus cosmical device (HR) transactional functionality through employment automation and endowment to thorough deed genius conduct keys.? 1 It caters the deficiencyed instrument and has proven to hitheren the absorbs. ? Procurement – Insures that the yield obligation stays on top of effections deficiencys and maintains the most absorb employmentpowerful course of doing so. Scheme Management—maintains steps of exoteric schemes statuses and communicates succeeding a conjuncture those deficiencying the counsel in direct to warrant schemes are step as they should. ? Bearing Suite—insures shipments thrust their location as courteous-mannered-mannered as, ? inferiors bearing absorbs, emends customer employment and asset utilization, and caters elastic, global fulfillment options.? 2 These are propereous a sprinkling of the impressions beneficial. Essentially, whatever the deficiency, Oracle has a way to coalesce it. 2. 3 Microsoft Dynamics Financial Conduct Microsoft Dynamics AX accounting and finance keys succor you mark and irritate matter counsel. You can widely conduct your notorious ledger, payables, receivables, register, sales regularity, purchasing, analytical accounting, money issue, bank reconciliations, agricultural possessions, and collections. 1 "Human Chief Conduct Solutions. " Oracle, The World's Largest Deed Software Company. 19 Nov. 2008 . 2 "Transportation Management. " Oracle, The World's Largest Deed Software Company. 9 Nov. 2008 . 8 School of Matter and Economics Matter Advice and Reporting Indiana University South Bend Microsoft Dynamics remits you to conduct budgets, produce and incorporate intelligences and appear for tends and kindreds in any bisect of the matter. Cosmical Device Conduct Microsoft Dynamics remits the conduct of suitor and employee counsel: payroll and benefits, skills mapping, relief and employee registration, and skills fruit. In union the scheme succors you fix your conceive is coalesceing legislation intelligenceing vindicationments deferentially and on occasion. Project Conduct Scheme conduct and accounting impressions remit scheme conductrs, accountants and adherents to emend their scheme profitpower and blend to changing stipulations. In union conduct instrument, intercept absorbs and budgets, mark occasion, and expenses. Lastly, conduct contracts and billing. Customer Kindred Conduct Customer kindred conduct keys qualify conduct of customer groups, produce and hurl negotiateing campaigns, mark customer vital-force, conduct sales and succeeding sales. It too qualifys automation of frequent day to day tasks for sales, customer employment, scope employment, fawn kernel, and negotiateing professionals. Manufacturing It caters an integrated tail of manufacturing impressions that afford you the instruments to scheme, conduct, and enact a top of the course manufacturing effection. The manufacturing regularity consists of effect contour, scheduling and garner pedestal, and yield and space vindicationments schemening. Yield Obligation Conduct This emends register conduct, conduct of unmarried or multi-site treasurys, require schemening, direct regularitying, and oncourse collaboration succeeding a conjuncture suppliers. Collaborative Workspace This extends the thrust of matter impressions, counsel and regularity to employees, customers, and bisectners succeeding a conjuncture role agricultural endowment through a unmarried web-agricultural gateway. Contour and Fruit 9 School of Matter and Economics Indiana University South Bend Customization capabilities qualify programmers and scheme administrators to add new functionality and alter material functionality quickly and succeeding a conjuncture scant coding. 3. The perfectty absorb of ERP holding Entirety absorb of holding (TCO) is a telling rudiment in ERP strategies and determinations. Yet conjuncture twain end-users and ERP vendors manage to talk encircling inferior TCO and frequent vendors vindication it as a summit of irrelativeiation. Three irrelative elements of perfectty absorb associated succeeding a conjuncture ERP implementations are in-effect weighty: ? ? ? Amount departed on software Amount departed of superficial employments Inside absorbs Gone as the sodality enlarges, the estimate of users goes up, parallel succeeding a conjuncture the perfectty absorb of software and employments, one can naturally forebode a mutuality among greatness of the ERP deployment and absorbs. As shown in Tpowerful 1, as the estimate of users goes up, the perfectty absorb of software and employments too rises. Tpowerful 1: Middle Software and Services Costs by Sodality Greatness Sodality Greatness Under $50M $50M - $100M $100M - $250M $250M - $500M $500M - $1B $1B - $5B Balance $5B Middle # of Users 38 92 195 344 475 2187 3365 Middle Software $176,597 $482,941 $695,395 $985,714 $1,364,286 $2,360,577 $2,652,500 Middle Employment $126,022 $351,374 $581,090 $655,263 $1,110,000 $2,081,000 $2,102,778 Middle 3 years Defence $81,676 $247,554 $443,066 $346,639 $617,735 $1,479,208 $1,163,531 Middle perfectty absorb $384,295 $1,081,869 $1,719,551 $1,987,616 $3,092,021 $5,920,785 $5,918,809 Source: Aberdeen Group, July 2007 Tpowerful 2 displays software and employment absorbs by vendor, gone the appurtenancy of employments to software absorbs is symbolical of twain comfort of use and comfort of implementation. We propereous adopted a few main vendors, Infor, Lawson, QAD, SAP and Oracle. Tpowerful 2: Software and Employment Costs by Vendor 10 School of Matter and Economics ERP vendor Infor Lawson QAD SAP Oracle Middle Software $703,261 $482,500 $633,871 $1,276,667 $1,929,167 Middle Employment $494,444 $455,556 $463,158 $1,115,323 $1,694,231 Indiana University South Bend Middle # of ERP modules 11. 0 10. 8 10. 2 11. 9 11. 5 Middle Software + Employment per user $9,843 $10,521 $9,741 $11,381 $16,882 Middle perfectty absorbs per user $12,773 $11,826 $12,161 $15,067 $20,983 Source: Aberdeen Group, July 2007 Functionality and TCO abide telling rudiments on ERP strategies and determinations. The profoundness and discontinuance of functionality deployed, parallel succeeding a conjuncture the absorb of software, employments, and on-going defence be-mixed to cater a absorb transactance of ERP. Tpowerful 3 shows the ERP performance and perfectty absorb per user per percentage Summit of functionality used by three vendors, SAP, Oracle, and Microsoft Dynamics. Tpowerful 3: ERP Performance and Costs per User per Percentage of Functionality Used ERP Vendor SAP Oracle Microsoft Dynamics Middle # of Modules Used 12. 4 11. 3 10. 6 Middle % of Functionality Used 69. 1% 72. 4% 73. 2% Middle # of Users 834 1365 116 Software + Employment + 3 Yrs Maint. $702 $513 $607 Source: Aberdeen Group, July 2007 Cost Areas of Microsoft Dynamics AX The judicious middle permit absorb per user for Microsoft Dynamics AX is $3,000. According to Nucleus Research, Inc the middle judicious permit absorb for a Microsoft Dynamics AX customer was $571,234 succeeding a conjuncture a low of $50,000 and a proud of $2. 55 favorite. The consulting middle charge for Microsoft Dynamics AX deployment was $1,169,745 succeeding a conjuncture a low of $50,000 and a proud of $6. 8million. The median charge for consulting was $600,000. Pertaining to those customers that made hardware bombardment, the middle hardware absorbs were $180,188 conjuncture the median absorb was $84,750 (Nucleus Research, 7). Those companies that invested in the inside personnel for deployment and 11 School of Matter and Economics Indiana University South Bend ongoing foundation for the ERP key the middle personnel absorbs were $346,667 and the middle annual ongoing absorb was $192,000. Lastly, grafting absorbs on middle were $141,375 succeeding a conjuncture one hundred and ninety-five users, twenty-nine hours of grafting occasion at a absorb of $25 per hour. Tpowerful 1. The Middle 3-Year Absorb of an Microsoft Dynamics AX Deployment Middle $571,234 $1,169,745 $180,188 Axioms Components Middle judicious permit absorb Middle standuneven consulting charge of customers interviewed Middle hardware charge of customers interviewed Middle estimate of personnel deficiencyed to deploy:4 Middle occasion of deployment:13 months Assumed bountifuly loaded absorb of an employee:$80,000 Middle estimate of users: 195 Middle grafting occasion: 29 hours Assumed bountifuly loaded hourly absorb of an end user: $25 Middle judicious absorb of deployment Middle defence rate: 16% Middle judicious permit absorb. Average estimate of FTEs vindicationd to foundation Microsoft Dynamics AX: 2. 4 Assumed bountifuly loaded absorb of a foundation FTE:$80,000 Middle 3-year absorbs of software, consulting, hardware, personnel, grafting and defence. Software Consulting Hardware Personnel $346,667 Grafting Entirety Ongoing Costs Software defence Personnel $141,375 $2,409,207 $274,192 $576,000 Entirety 3-Year Absorb $3,259,399 Tpowerful 2. The Median 3-Year Absorb of an Microsoft Dynamics AX Deployment Judicious Costs Middle Axioms Components Software $168,000 Median judicious permit absorb Median standuneven consulting Consulting $600,000 charge of customers interviewed Median hardware charge of Hardware $84,750 customers interviewed Median estimate of personnel deficiencyed Personnel $220,000 to deploy:3 Middle occasion of deployment:11 12 School of Matter and Economics Indiana University South Bend months Assumed bountifuly loaded absorb of an employee:$80,000 Median estimate of users: 120 Median grafting occasion: 24 hours Assumed bountifuly loaded hourly absorb of an end user: $25 Median judicious absorb of deployment Median annual absorb of permit: 15% Median judicious permit absorb: $168,000 Median estimate of FTEs vindicationd to foundation Microsoft Dynamics AX: 1. 25 Assumed bountifuly loaded absorb of a foundation FTE:$80,000 Median 3-year absorbs of software, consulting, hardware, personnel, grafting and defence. Grafting Entirety Ongoing Costs Software defence 72,000 $1,144,750 $75,600 Personnel $300,000 Entirety 3-Year Absorb $1,269,950 3. Target negotiate SAP serves 75% of the Fortune Global 1000, but short than 1% of Fortune Global favorite. The slender and moderation deed (SME) negotiate is a wide opening. SAP intentions SMEs as its main immanent origin of bud. As of summer 2006, SAP led the midnegotiate portion, but to thrust its deindication of having 45% - 50% of direct memorandum from SME customers by 2010, SAP has to address the two most weighty elements of an SME key: Entirety Absorb of Holding (TCO) and comfort-of-use. SAP‘s extending has upper up-front outlays but inferior defence rates. SAP aggressively expands SME negotiate via the SAP NetWeaver platconceive legislation inside the deindication of doubling SAP‘s negotiate cap by 2010. It would probably be secure to say Oracle targets anyone careful in purchasing an ERP key. That wouldn‘t be perfectly deferential. It‘s manifest that Oracle has achieved it‘s good-fortune by edifice for the abundant Deed conceives but they‘ve too been good-fortuneful due to their convergence on their platform. Enterprise keys conciliate probably abide a ware target for them. However, if you appear at the effects they are now pliant making it easier for slenderer conceives to get introduced to their effect, it‘s an manifest indication they are seeking over slender to moderation matteres in their portfolio. The 13 School of Matter and Economics Indiana University South Bend Criterion Edition One succeeding a conjuncture a absorb of $180 per user is a indication of that. They too penetratetain a tail of ? out of the box‘ impressions easy to fly on once the server is in situate. Get the matter used to the Oracle environment when they are slender at a competitive absorb, then hawk over permits as your software succors them enlarge appears to be their motto. I can‘t say that‘s a bad one. At the end of the day, selecteding the best key ends down to determination. Obviously, each key has strengths and weaknesses. But how do you selecteded a key when one caterr is fortified in one area you deficiency conjuncture another is fortified in another? Additionally, there are over keys coming on the show. Smaller companies who may be powerful to cater a irrelative fashion of employment than what the biggest players extend. Another key frequent conciliate cogitate in the advenient, chiefly succeeding a conjuncture the exoteric economic footing, is the enlargeing Software as a Employment tend. 3 SAP has aleasy got a bounce on the negotiate succeeding a conjuncture their ByDeindication key. At the end of the day, it conciliate penetratetain to end down to what key toils best for the matter making the cherished. 3 Maxcer, Chris. "Is SaaS ERP a vipowerful deindication for manufacturing? " Manufacturing ERP software and conduct - SearchManufacturingERP. om. 9 Sep. 2008. 23 Nov. 2008 14 School of Matter and Economics Indiana University South Bend References "Bit on Gartner‘s Magic Quadrants and 2007 intelligence for ERP Vendors" OracleApps Epicenter. 11 Nov. 2008 . "Compare ERP System/ERP Software Solutions. " Technology Evaluation Centers. 12 Nov. 2008 . Farber, Dan. "Disruptions in the software web. " Builder AU - By enunciateers for enunciateers. 25 Nov. 2008 . "Gartner Consulting Web Site.. " Gartner Consulting. 20 Nov. 2008 . Greenbaum, Joshua. "SAP beats Oracle? Oracle extreme SAP? Microsoft raking in new customers?. " ZDNet Blogs. 20 July 2007. 25 Nov. 2008 . Hagiu, Andrei, Pai-Ling Yin, Daniela Beyersdorfer, and Vincent Dessain. "SAP: Assiduity Transformation . " Harvard Matter Journal N/A (2006): 28p. "Human Chief Conduct Solutions. " Oracle, The World's Largest Deed Software Company. 19 Nov. 2008 . Jutras, Cindy. ?The Entirety Absorb of ERP Ownership. " Aberdeen Group. 17 Oct. 2006. 10 Nov. 2008 . Jutras, Cindy. "Aberdeen Group: The Absorb of ERP Functionality. " Aberdeen Group. 12 July 2007. 10 Nov. 2008 . Jutras, Cindy. The Entirety Absorb of ERP Holding in Mid-Size Companies. " Aberdeen Group. 12 July 2007. 10 Nov. 2008 . "Magic Quadrant for ERP Employment Providers, North America, 2007. " Gartner Custom Newsletter Programs. 11 Nov. 2008 . 15 School of Matter and Economics Indiana University South Bend Maxcer, Chris. "Is SaaS ERP a vipowerful deindication for manufacturing? " Manufacturing ERP software and conduct - SearchManufacturingERP. com. 9 Sep. 2008. 23 Nov. 2008 "Microsoft Dynamics: Matter conduct, financial and accounting software keys (ERP, deed device conduct). Microsoft Corporation. 25 Nov. 2008 . "Oracle ERP Benefits and Disadvantages. " ITtoolbox Oracle Attainments Base. 13 Nov. 2008 . Samuals, Mark. "Making best use of Gartner's intelligences - 17 Apr 2008 - Computing. " Recognition for IT leaders - matter technology intelligence, bisectition, reviews and jobs Computing. 12 Nov. 2008 . "The Veritpowerful ROI from Microsoft Dynamics AX | Nucleus Research. " ROI Reports, ROI Case Studies, ROI Tools | Nucleus Research. 25 Nov. 2008 . "Transportation Management. " Oracle, The World's Largest Deed Software Company. 19 Nov. 2008 . 16