External link to Research Methodology on Hospitality and Tourism
External link to Leadership in People Management in Hospitality and Tourism
Introduction: The main purpose of the research is to evaluate or create exiting understanding, review and investigate existing situation or problems, find out the appropriate solutions to the problems as well explain new idea and generate scope of further research. Research on the issues on tourism sector is to focus on problems of the specified sector and find out appropriate solution of research. Tourism is […]
External link to Empowerment in the Hospitality Industry
We should ask ourselves a question, Are leaders born or made? The answer to this question is, we can only be born with certain qualities which make us good leaders instinctively but true leaders are the ones who develop their skill. Having good leadership skills to lead a good team of hospitality professionals is absolutely necessary and quite a daunting task. A hospitality team leader […]
External link to How to apply TQM in Hospitality Industry ?
In recent years it is difficult for any industry to safe their competitiveness. It would be impossible without skilled empowered human resources. The first definition of empowerment was given in 1788. Empowerment has been described by Bowen & Lawler (1992) as a venue to enable employees to make decisions and as a personal experience where individuals can take responsibility for their own actions (Greenwell, Fink […]
Total Quality Management (TQM) in the hospitality industry or service industry is focused around the core philosophy of service innovation management that is creating processes and enabling people to deliver excellence in service every time. As Tom Peters in his book “In Search of Excellence” explains that companies that focus their energy and resources on empowering employees to take decision based on the situation, invest […]