Emergency departments (ED) at many hospitals have been overwhelmed in the past year, as more patients without health insurance use the ED as a primary care solution. Wait times in the ED are increasing as more and more Americans are using the Emergency Department for their general health concerns. Across the country, the average ED wait time is now 222 minutes (approximately 3 hours, 42 minutes).
Wishmewell Hospital’s average wait time in the ED is more than five hours, and the board of directors is concerned about this long wait time. The danger is that a patient’s condition may escalate during his/her waiting time in Wishmewell’s ED.
The board has tasked you to take on a new quality improvement initiative to decrease wait time in the ED using the Six Sigma approach.
Develop a quality improvement program using the Six Sigma approach to decrease waiting time in Wishmewell’s emergency department.
The quality improvement program must include the following elements in an approximately 10-page MS Word document:
Please reference the Six Sigma Power Point under the Doc Sharing tab.
|Assignment 1 Grading Criteria||
|Described the goals and objectives of the plan to decrease ED wait times at Wishmewell Hospital.||
|Described each step of the Six Sigma (DMAIC) process.||
|Described the key players (stakeholders) who should be members of your implementation team and explained the importance of implementing a quality improvement program.||
|Explain at least three factors that might inhibit the implementation of your decreased wait time program.||
|Style (8 points): Tone, audience, and word choice
Organization (16 points): Introduction, transitions, and conclusion
Usage and Mechanics (16 points): Grammar, spelling, and sentence structure
APA Elements (24 points): In-text citations and references, paraphrasing, and appropriate use of quotations and other elements of style
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