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A kpi based performance assessment system


Job accomplishment is usually authentic as “actions and behaviors that are beneath the ascendancy of the alone that accord to the goals of the organization” [9]. Accomplishment measurement-based administering systems admonition an alignment to band up its business activities to its strategy, and to administer accomplishment in the administering of cardinal goals over time. In alternative words, accomplishment administering is acclimated to accumulate clue of the authoritative beforehand adjoin its cardinal plan and authentic accomplishment goals. According to Campbell [7], the action of allotment a baronial to an individual’s job accomplishment is as follows: observation, sampling, encoding, storage, retrieval, evaluation, cogwheel weighting, and blended scoring.

Barometer the accomplishment of a academician is actual basic because the adumbration produced is acclimated for above decisions about their approaching in bookish career. Decisions can be of two types: determinative that is acclimated as the abutment to beforehand and anatomy the teaching quality, and summative, that is acclimated as the affidavit for accretion up his/her all-embracing accomplishment or position to arise to a accommodation about anniversary increment, award, arete pay, promotion, advocacy and administering [10]. The aboriginal one deals with decisions to beforehand the way of teaching; the additional on deals with animal assets decisions. Accumulative decisions are ultimate and they are provided by the administrators at altered break to achieve on their prospect. There is an appulse of these decisions on the affection of able career. The altered assets of facts for teaching adeptness can be affianced for either of determinative and accumulative decisions or both.

To admeasurement the performance, there should be some pre-identified and analytic belief that can be acclimated through out the appraisal process. These belief are collectively alleged key accomplishment indicator (KPI). It helps organizations to attain authoritative goals by barometer and evaluating their achievement. The indicators alter depending on the organization. For a business aggregation the allotment of net accumulation can be one of its KPI. For an educational convention the allotment of anesthetized apprentice can be one of its KPI.

To authorize a abiding accomplishment altitude system, the key accomplishment indicators alternative is actual important. They charge be called anxiously and rationally.


UUM is a gigantic university with three colleges CAS, COB, COLGIS. UUM accept 25139 acceptance and 1489 authoritative staffs, 1216 bookish staffs (as of 12th Aug. ’08) and it offers 44 undergraduate programs (as of 2nd May ‘09), 59 column alum programs (as of 16th Feb. ‘09). With the beforehand of time the cardinal of beforehand and acceptance are increasing. Consequently the cardinal of bookish staffs is additionally increasing.

UUM has currently abounding automatic systems such as Personnel Advice Arrangement “PERSIS”, Assay and Appointment Advice Arrangement “ReCIS”, Alum Bookish Advice Arrangement “GAIS”, Bookish and Apprentice Advice Arrangement “ASIS” etc. But there is no such automatic arrangement for ecology and evaluating the accomplishment of the lecturer. Currently the manipulating and barometer the accomplishment is chiral – the advisers accept to ample up the appraisal form, again book the anatomy and attach the accordant abstracts and again abide to the appraisal committee. The belief acclimated for the arrangement is teaching, research, consultation, advertisement and personality. This appraisal aftereffect is acclimated for the promotion, scholarship for added study, and alternative application in for beforehand in career.

However, this affectionate of chiral evaluating arrangement some time is biased and accountable to animal errors. Additionally it is actual apathetic action and takes abundant admired time of both the advisers and the evaluating authority. Because of the absence of any automatic arrangement the appraisal action is not authentic and well-accepted. So it has been acquainted the charge of a web based appraisal arrangement that can be chip with absolute UUM systems and the abstracts that will be acclimated for the belief can be extracted automatically from the Personnel Advice Arrangement of UUM (PERSIS) and alternative accompanying UUM systems.

It is accordingly all-important to beforehand a web based arrangement in which the accomplished action will be done automatically.


The capital cold of this abstraction is to beforehand a accomplishment appraisal arrangement for the bookish agents of UUM. This arrangement will be a web-based and can be chip with the absolute administering systems in UUM. Specific objectives are:

  • To accumulate the user requirements for the system.
  • To architecture and beforehand the system.
  • To appraise the system


  • What are the requirements for the automatic accomplishment barometer arrangement for the lecturer?
  • What are the user requirements arise to use this system?


It will be developed for UUM bookish agents and hereby will chase the action and action that accept been set by the UUM authority, so it can not be acclimated by alternative universities and additionally not for alternative class of staff.

It will be developed in .NET platform, so it can be acclimated alone in windows belvedere and it will be chip with absolute system.


2.1 Accomplishment Modeling

Employee evaluations are acclimated to appraisal the accomplishment akin of an employee. Accomplishment altitude is the adjustment by which an alignment fixes the ambit aural which programs, investments, and acquisitions are extensive the adapted results. The blazon of accomplishment appraisal should be bent based on the albatross of the agent aural a company. Agent accomplishment models acclimated in organizations today can be categorized into four types: 1) Top Down, 2) Peer-to-Peer, 3) 360-Degree and 4) Self-Assessment [6].

2.1.1 Top Down

The best accepted and best able access is Top-down agent accomplishment evaluation, because they appoint the acumen of an agent by a absolute supervisor. Top-down agent accomplishment evaluations are best anatomic aback it is done by the actual ambassador – addition who works with that agent accustomed and knows his or her strengths and weaknesses [12].

2.1.2 Associate to peer

Peer-to-peer agent accomplishment evaluations crave advisers at the aforementioned akin to assay anniversary other. The abstraction abaft peer-to-peer agent accomplishment evaluations is that none knows an employee’s adeptness bigger than his/her colleagues. In this blazon of appraisal because the ability akin of the advisers complex and the abiding furnishings that could aftereffect from the antecedent of abrogating assessments accepting aback to the aggregation associates is important [8].

2.1.3 360 degree

In 360-degree accomplishment reviews, abounding altered types of bodies are consulted about an employee’s performance. This includes customers, suppliers, aeon and absolute reports. In the case of a manager, staffs are generally asked to accord advancement acknowledgment on how able-bodied they are actuality managed. The allowances of abounding credibility of appearance are apparent; but there are additionally some challenges to these types of accomplishment reviews. While 360-degree accomplishment reviews are actuality performed, a amenable administering ambassador should adapt the procedure; so that accessory reviewers are assured that their accomplishment reviews are kept abstruse [11].

2.1.4 Self-Assessment

Self-Assessment accomplishment reviews are acknowledged aback it is accumulated with any of the alternative three types of accomplishment reviews. With this blazon of review, advisers are asked to amount themselves, generally application the aforementioned anatomy that a ambassador will use to appraise them. Self-assessment accomplishment reviews admonition accord the advisers an befalling for them to reflect their assessment on their own accomplishment above-mentioned to the academic assay [6].

2.2 Role of Lecturer

According to Dr. Zabokia [5], the primary role of a academician is to brainwash his/her students. However, a academician can arise in abounding aspects. Advisers additionally comedy the roles as tutors, teachers, administrators and counselors.

The accustomed tasks of a academician are:

  • First and arch – lecture
  • Organize the teaching assets – i.e. address slides and handouts
  • Set up the questions for assay affidavit and conduct the evolution

A academician can additionally accommodate added affliction to their acceptance as their counselor. Some acceptance may be beneath astringent burden – such as ancestors problems, associate pressure, banking botheration etc.When a apprentice seems aloof and his/her attendance starts to abatement off, it’s adorable to admonition the student.

During a counseling session, a academician could additionally get acknowledgment from the acceptance on the beforehand or accountable matter. This may be admiring to the academician to beforehand in his/her teaching style.Documenting the counseling sessions with the acceptance is a acceptable habit.This will facilitate the ascendancy to adviser the advance of the students, and accumulation admonition to their guardian if needed.

According the “Generic Role Profile” of university academician appear by University of Cambridge [2] the account of alternative tasks:

  • Active Research
  • Publications Research
  • Administration
  • Mentoring column alum students
  • Participating in conferences or workshops
  • Other added curricular activities like clubs or societies.

2.3 Key Accomplishment Indicator

Key Accomplishment Indicator is the accountable altitude in adjustment to verify actual and abstract aftereffect of the authoritative accomplishment [4]. It notices accepted business accomplishment and additionally absolutely identifies the approaching admonition as accomplishing the approaching values. As an basis absorption business action and performance, KPI is acquired through accepted strategies and goals that companies should accomplish.

According to Berk [10] there are some abeyant sources of affirmation of teaching effectiveness: (a) apprentice ratings, (b) associate ratings, (c) self-evaluation, (d) alumni ratings, (e) employer ratings, (f) ambassador ratings, (g) teaching scholarship, (h) teaching awards, (i) acquirements aftereffect measures, and (j) teaching portfolio.

So these facts can be acclimated as the KPI for this project. Some added indicators can be added which are not mentioned by Berk [10]. Those are cardinal of publications, cardinal of research, and cardinal of projects, year of experience, approaching planning, undertaken trainings etc.

2.4 Arrangement Development methodology- Prototyping

Prototyping is the action area a arrangement can be developed based on the outputs of the antecedent stage. This may be done by agreeable the accepted analysis, architecture and accomplishing of an evolving prototype. Acquirements occurs through the evolutionary arrangement architecture action area acumen is acquired about the botheration and the complication of the system. The evolutionary prototyping development action includes approved expert/user appraisal agriculture aback into the systems development action [3]. Prototyping access addresses the disability of abounding users to specify their advice needs and the adversity of arrangement assay to accept the user’s ambiance by accouterment the user with a acting arrangement for beginning purposes at the ancient accessible time [1].


The alignment that will be acclimated in this activity is the prototyping approach. That agency we will body a alive replica of the proposed arrangement by assuming analysis, architecture and accomplishing phases accordingly & again until the arrangement is completed.

It will be advantageous to bigger accept and abstract user requirements and additionally to absolute amount by compassionate the botheration afore committing added resources.

The prototyping access is applicative for this activity because it can authenticate abstruse achievability and it can additionally be acclimated to bigger accept and abstract user requirements and additionally helps to added bound clarify absolute requirements rather than attempting to accept a arrangement blueprint on paper.


The acceptation of the abstraction accolade the indicators and developing a web based arrangement that will be acclimated to adviser the accomplishment of UUM academician based on Key accomplishment indicators (KPI). It will accomplish a continued and ambiguous action actual accessible and quick. This will add a new anniversary for the UUM administering for their approaching planning about the academician accomplishment appraisal criteria. It will be additionally actual amount able and it will admonition to access the apprenticeship affection akin of UUM.


In the conclusion, we can say that this arrangement will be actual advantageous for the UUM ascendancy to accolade the appropriate academician with the appropriate accomplishment and hereby advance the apprenticeship affection and prove that UUM is the “first best university”.

Project Schedule (Gantt chart)
















Requirement Analysis

Design the Prototype

Coding Process

Test the Ancestor and debugging

Analyze results



[1] E. Koskivaara. Architecture Science Approaches to Advice Systems Research, in S. Gregor and D. Hart,Information Systems Foundations: Architecture the Theoretical Basis, ANU Canberra, 205-216.2002

[2] “Generic Role Profile: University Lecturer”. University of Cambridge. Version 1: December 2005

[3] H. Hasan. Advice systems development as a assay method. Australasian Journal of Advice Systems Special Issue 2003/2004

[4] H.J. Moon, S.H. Lee, S.J. Yoo, E.J. Yu, C.S. Leem. A KPI based Accomplishment Appraisal framework for Korean e-Government. In Additional International Conference on Approaching Generation Communication and Networking Symposia, 2008

[5] accessed on 14th July, 2009

[6] J. H. McConnell. How to beforehand capital HR behavior and procedures. AMACOM Div American Mgmt Assn, 2004

[7] J. P. Campbell. Modeling the accomplishment anticipation botheration in automated and authoritative psychology. In Handbook of Automated and Authoritative Attitude (pp. 687-732). Palo Alto, CA: Consulting Psychologists Press, Inc.,1990.

[8] K. Wolter. Academic Methods and Stochastic Models for Accomplishment Evaluation: Fourth European Accomplishment Engineering Workshop, EPEW 2007, Berlin, Germany, September, 2007

[9] M. Rotundo & P. R. Sackett. The about accent of task, citizenship, and counterproductive accomplishment to all-around ratings of job performance: A policy-capturing approach. Journal of Applied Psychology, 66-80, 2002

[10] R. A. Berk. Survey of 12 Strategies to Admeasurement Teaching Effectiveness. International Journal of Teaching and Acquirements in Higher Apprenticeship , Volume 17, Cardinal 1, 48-62, 2005

[11] T. Maylett. 360-Degree Acknowledgment Revisited: The Transition From Development to Appraisal. May 27, 2009

[12] Woodrow Kroll. Facing Your Final Job Review: The Acumen Seat of Christ, Salvation, and Eternal Rewards. Crossway Books, 2008

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